506 Itil Process Jobs - Page 6

Role Overview - The Security Operations & Projects Manager will oversee all SOC-related projects and teams , ensuring smooth execution of technical deliverables, on-time delivery, and alignment with customer expectations. The role requires a mix of cybersecurity knowledge, project management skills, and leadership capabilities . You will act as the bridge between technical SOC teams, executive leadership, and customers . Role & responsibilities Project & Program Management Manage end-to-end delivery of SOC, SIEM, and threat intelligence projects. Create and track project plans, milestones, budgets, and resource allocation. Coordinate between SOC Engineers, SOC Architect, CTI teams, Red Team,...

Job Summary: We are looking for an experienced Senior Network Engineer with a good background in Ansible to join our team. The ideal candidate will involve in implementation, and management of advanced network infrastructures, focusing on automation and optimization. Key Responsibilities: • Managing network infra with 24/7 support environment and provide 99% network up time. • Managing & Troubleshooting of LAN, VLAN, Web filter, IP routing, LACP, Wireless & WAN networks. • Hands on experience on Palo Alto firewalls, Cisco switches, HP Procurve, Aruba Wireless. • Good to have knowledge on F5 load balancer, ClearPass, Aruba Wireless IAP/ Controller based Radius Integration. • Develop, test, an...

Job Description We are seeking a skilled and motivated ServiceNow Administrator to join our team during a key phase of IT transformation. As we transition from Ivanti Service Manager to ServiceNow, this role will support the implementation project and take long-term ownership of the platform. The successful candidate will ensure the system is optimised, scalable, and aligned with business needs, while also driving continuous improvement and innovation. Key Responsibilities This list is not exhaustive and may include other duties assigned by the manager. Work alongside external consultants during the ServiceNow implementation project. Liaise with internal stakeholders and process owners to ga...

Role Summary: The ITOps Success Manager plays a pivotal role in driving the success of Infosys AI Ops Platform across top-priority client accounts. This role serves as the strategic bridge between client objectives and operational execution to ensure IT Operations initiatives deliver tangible business outcomes. The ideal candidate combines deep technical acumen with stakeholder engagement skills to lead high-impact transformations. Key Responsibilities: Collaborate with Account Teams to identify high-impact IT Ops use cases that align with client business goals. Ensure use cases are tied to measurable ITSM and business outcomes such as cost reduction, resiliency, and experience improvement. ...

Position Title : ITSM Process Manager REPORTING TO: Service Delivery Manager Eurofins IT Infrastructure Services Private Limited GEOGRAPHICAL REPORTING LOCATION: Bangalore / India WORKING LOCATION: Bangalore / India OVERALL OBJECTIVES: Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 6 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments. Responsibilities: Own and manage ITSM processes (Inc...

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist security Operationsis to ensure security risks are identified and managed within acceptable limits. The Security specialist will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams to manage security of the organization RESPONSIBILITIES: To analyse and update critical and non critical log sources and their health status check for redundant log sources and take necessary steps working with right stake holders daily health check and monitoring of SOC infra Co-relationship, framework management for SOC use cases responsible for analytics and data crunching or data analysis...

Role Overview: As a Linux Engineer, you will play a vital role in maintaining, troubleshooting, and optimizing enterprise Linux environments. Your strong communication skills and hands-on experience will be crucial in ensuring the smooth operation of Linux-based systems and servers. Key Responsibilities: - Manage and maintain Linux-based systems and servers in an enterprise environment - Troubleshoot and resolve system issues, performance bottlenecks, and hardware failures - Collaborate with storage, backup, and virtualization teams on cross-platform integrations - Participate in patching, upgrades, and routine system maintenance - Document procedures, configurations, and changes accurately ...

Role Overview: At EY, you will have the opportunity to build a career tailored to your uniqueness, supported by a global scale, inclusive culture, and cutting-edge technology to help you become the best version of yourself. Your unique voice and perspective are valued to contribute to making EY even better. Join EY to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Possess detailed and specific knowledge in the relevant functional area in SAP, acquired through program delivery, implementation, and support. - Manage the delivery of MST services to the Mercury user community from a functional perspective. - Overse...

Hi all, We are hiring for the role Production / Application Support (Oracle Banking DX Trade Finance) Experience: 15+ Years Location: Remote Notice Period: Immediate - 15 Days Skills: Description: Knowledge of Oracle Digital Banking platform. Must have experience in implementation and support of trade finance in a large banking environment. Must have experience of managing a team for Production Application Support using ITIL process(including incident management, change management and problem management) Must have experience managing the monitoring large infrastructure inventory of 20 plus servers in a complex cloud and non cloud environments. Must have experience is fixing security vulnerab...

About the Role: We are looking for an experienced IT Support Engineer to join our dynamic team in Gurgaon. The ideal candidate will have a strong technical background in desktop support, infrastructure technologies, and customer service, ensuring smooth IT operations and timely issue resolution. Key Responsibilities: Deliver effective solutions for hardware and software issues , while managing escalations within SLA timelines. Provide excellent customer service support with strong communication and problem-solving skills. Troubleshoot and resolve issues related to Windows 11, macOS, Office 365, VPN, MS Outlook, and other Office utilities . Manage and support infrastructure technologies such ...

Roles and Responsibilities Manage ITSM processes using ServiceNow platform, ensuring compliance with ITIL best practices. Lead a team of CSMs (Customer Success Managers) to deliver exceptional customer service and support. Develop and maintain strong relationships with customers through regular communication, issue resolution, and proactive engagement. Collaborate with cross-functional teams to identify process improvements and implement changes that drive efficiency gains. Ensure seamless integration between different systems within the organization's ecosystem. Desired Candidate Profile 8-12 years of experience in ITSM or related field; B.Tech/B.E. degree from any specialization. Strong un...

Project description We are starting a new project for one of the leading global food corporations. The objective of this engagement is to establish a 24x7 offshore sustain support model for the clients Robotic Process Automation (RPA) ecosystem, covering Blue Prism, Automation Anywhere, and the CTWO orchestration platform, with ServiceNow as the ITSM tool. The sustain team will be responsible for Level 2 (L2) and Level 3 (L3) support, ensuring high availability, stability, and compliance of the RPA platforms and their associated infrastructure Responsibilities Act as SME for BP, AA, and CTWO orchestration platforms. Handle major incidents and problems in ServiceNowperform root cause analysis...

TCS has always been in the spotlight for being adept in "the next big technologies" What we can offer you is a space to explore varied technologies and quench your techie soul. Desired Competencies (Technical/Behavioral Competency) Must-Have PL/SQL Good-to-Have SQL, Insurance Domain knowledge SN Responsibility of / Expectations from the Role 1 Good problem solving abilities, communication skills, Quick learner and also a good team player 2 Ability to analyze, trouble shoot, debug complex PL/SQL components 3 Ability to write medium to complex SQL in production 4 Coordination with the support groups at onshore and offshore (Across geographies) 5 Must know ITIL process 6 Ability to make PL/SQL ...

Job description Major incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact. Main responsibilities Major Incident Management who will be responsible for: Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Matrix management of pe...

Network Admin: 8+ years of Experience Skills : Routing, Switching, Firewall-FortiGate , Meraki, F5, NOC ,Incident Management ,Problem Management Shift timing : Rotational shift 4 days WFO INTERVIEW ROUNDS-42 On-site, 1 Director level, 1HR ROUND Share your resume to sindhuja@liderconsulting.com Basic Qualifications • Minimum 3 - 6 years of relevant NOC experience is required. • Basic understanding of ITIL process, Incident and Problem management Preferred Qualifications • Relevant technical certifications such as CCNA, Fortinet or Meraki Certification. • Experience working with service providers and carriers. • Experience working with event management, network and ITSM tools a plus.

Role & responsibilities Job Title: Desktop Team Leader Location: Chennai Qualification: Any Graduate Experience: 4+ Years Preferred candidate profile Job Summary: We are looking for an experienced and dynamic Desktop Team Leader to oversee a team of desktop support engineers, ensuring smooth IT operations, timely issue resolution, and excellent end-user support. The ideal candidate should have hands-on technical expertise, leadership qualities, and strong communication skills. Key Responsibilities: Lead, mentor, and supervise the desktop support team for day-to-day IT operations. Provide technical guidance in troubleshooting desktops, laptops, printers, and peripheral devices. Ensure timely ...

JOB RESPONSIBILITIES Lead and manage all core ITSM functions, including Incident, Request, Problem, and Change Management. Track, monitor, and ensure timely resolution of tickets logged in the ITSM tool; escalate as necessary to avoid SLA breaches. Identify potential escalations, communicate with relevant stakeholders, and drive prompt corrective action. Ensure strict adherence to ITSM policies and ITIL best practices. Regularly monitor SLA performance, analyze breaches, and implement improvement measures. Lead and mentor the ITSM support team across PAN India; oversee training, performance management, and succession planning. Identify process improvement opportunities and deliver process tr...

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will ...

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qua...

Must Have Experience Experienced in implementation of ITOM solution using industry best practices Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases. Maintain CMDB with accurate information about the IT environment Analyze availability requirements and targets based on business needs and service level agreements (S...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

We are currently seeking a Sr. Zabbix Administrator to join our team in Bangalore, Karntaka (IN-KA), India (IN). Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration. Technically manage the design and implementation of Zabbix tool. Hands on experience of end-to-end deployment. In-depth Knowledge of Systems Mgmt., Monitoring Tools, ITIL process, Integrations with different tools & scripting. Good understanding of Automation & Enterprise-wide monitoring tooling solutions. Hands on experience in integrating Enterprise Monitoring tools with ITSM platforms. Minimum (5) years hands on experie...

You will be working as an L0 Monitoring Analyst at Mizuho Global Services Pvt Ltd, with the opportunity to showcase your skills in real-time monitoring of servers, network devices, and applications using various monitoring tools such as JP1, Solarwinds, Nagios, Zabbix, and more. Your key responsibilities will include identifying, acknowledging, and logging alerts and anomalies, escalating incidents to support teams, performing basic health checks and validations, tracking and updating incident tickets in ITSM tools, and communicating effectively with on-call engineers and shift leads for follow-up or escalations. **Key Responsibilities:** - Perform real-time monitoring of servers, network de...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incid...