357 Itil Process Jobs - Page 6

Role Overview We are seeking an experienced JDA Administrator with a strong background in managing enterprise applications to join our offshore team. The ideal candidate will be responsible for overseeing the performance, upgrades, patching, and security of JDA or similar enterprise applications. Healthcare domain experience is a plus. Key Responsibilities: Administer and maintain JDA or other enterprise applications in a production and non-production environment. Perform patch upgrades, version updates, and other maintenance activities to ensure system stability and performance. Monitor application performance and availability; troubleshoot and resolve application-level issues. Manage user access and security roles, ensuring compliance with internal policies and best practices. Conduct validation and testing of patches and upgrades in coordination with relevant stakeholders. Collaborate with infrastructure, database, and application development teams to resolve issues and implement improvements. Create and maintain system documentation including standard operating procedures, upgrade plans, and incident reports. Participate in regular system audits and implement corrective actions as necessary. Support disaster recovery and business continuity efforts. Work in an offshore capacity with flexibility to overlap with onshore team hours as needed. Key Skills: Minimum 5 years of experience in enterprise application administration, preferably including JDA or similar systems. Solid understanding of application patching, upgrades, performance monitoring, and security management. Familiarity with Windows/Linux server environments, database concepts (Oracle, SQL Server), and ITIL practices. Strong analytical and problem-solving skills. Effective communication and collaboration skills in a remote work environment. Required Qualifications: Prior experience working in or supporting applications within the Healthcare domain. Exposure to ITIL-based service management tools (e.g., ServiceNow). Basic scripting skills (Shell, Python, or PowerShell) for automation and monitoring is a plus.

As a Remote Infrastructure Management Specialist, you will leverage your extensive experience of over 10 years in remote infrastructure management to support both Desktop and Server virtualization environments for our esteemed clients. Your proficiency and hands-on experience in Citrix XenApp & Xendesktop, as well as Xen Server implementation and configuration, will be instrumental in ensuring the seamless operation of enterprise Citrix environments. In this role, you will be responsible for troubleshooting and resolving issues within the Citrix environment, including but not limited to Web interface, Application enumeration, performance issues, printing, and provisioning. Additionally, you will play a crucial role in resolving technical incidents escalated by the L-2 team, ensuring timely and effective solutions. Your role will also involve analyzing Change Requests, collaborating with clients and stakeholders to review and validate change requests, particularly those of high complexity, critical, and emergency nature. Furthermore, you will actively participate in Problem Management review meetings, providing insightful root cause analysis and recommendations for sustainable solutions. As a key member of the team, you will drive Incident Review bridges, identifying potential problems and proposing implementable solutions. Your commitment to SLA compliance and ensuring the availability of services will be paramount in maintaining operational excellence. Moreover, your experience in migration/upgradation projects and application publishing in presentation servers will be invaluable assets in delivering high-quality services. Effective communication, both verbal and written, is essential in this role, as you will collaborate closely with team members and stakeholders. Having a strong understanding of ITIL processes, along with technical certifications in Citrix and ITIL, is a requirement for this position. Additionally, your flexibility to work on a 24/7 rotational shift basis, participate in on-call schedules, and weekend change schedules is crucial for meeting the demands of the role. Your future duties and responsibilities in this position will involve leveraging your expertise to drive meaningful insights into action, contributing to the success and growth of our clients and CGI as a whole. By embodying a sense of ownership, teamwork, respect, and belonging, you will play a pivotal role in shaping the direction and strategy of the company. To be successful in this role, you should possess a proven track record of excellence in remote infrastructure management, a deep understanding of Citrix technologies, and a commitment to delivering exceptional service to clients. Your ability to innovate, collaborate, and adapt to new challenges will be key to your success and growth within CGI. Join us at CGI, one of the world's largest IT and business consulting services firms, where you will have the opportunity to make a meaningful impact, grow your skills, and shape your career in a supportive and dynamic environment.,

Your Role As a lead or managing independently designing, developing and implementing deliverables, conducting research and performing analysis. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. Must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. Your Profile 4-12 years of service management ITIL v3 Certified (foundation as a minimum, manager or expert level desirable) Strong verbal and writing skills in order to effectively communicate information to clients and internal team members Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy) Apart from these, other critical area is CMDB / Asset Management / SCAM What will you love working at Capgemini Working with clients across industries and geographies provides rich exposure to varied ITSM practices and challenges. The focus on KPIs, SLAs, and CSAT ensures a performance-driven environment. Theres a strong culture of ownership and accountability. Capgemini encourages the use of AI, RPA, and analytics in service management, which keeps the work exciting and future-focused. Location - Bengaluru,Mumbai,,Pune

Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions.

Required Skills Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Technology | Usage of ITSM tools | IT Service Management | Service Desk Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the documentation required to support the Technical Reviews and CAB meetings - Notifying Change owners and implementers of the approval, rejection and rescheduling of Changes - Confirming the closure and closure status of Changes and conducting any post implementation reviews required - Production of management statistics on the Change process - Timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals and Client communications - Responsible for meeting targets of KPIs and SLAs - Providing a point of escalation for any issues - Demonstrating the ownership to safeguard the IT Infrastructure of the organization - Working knowledge about the core components aligned to ITIL process in general and Change Management being reviewed, or changes proposed. - Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data - Strong interpersonal skills to engage in cross business/team discussions across the different Geographical teams in the organization - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. ITIL Certified (Min Foundation level) - Communication skills (oral and written) in the English, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization

Required Skills Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Technology | Usage of ITSM tools | IT Service Management | Service Desk Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the documentation required to support the Technical Reviews and CAB meetings - Notifying Change owners and implementers of the approval, rejection and rescheduling of Changes - Confirming the closure and closure status of Changes and conducting any post implementation reviews required - Production of management statistics on the Change process - Timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals and Client communications - Responsible for meeting targets of KPIs and SLAs - Providing a point of escalation for any issues - Demonstrating the ownership to safeguard the IT Infrastructure of the organization - Working knowledge about the core components aligned to ITIL process in general and Change Management being reviewed, or changes proposed. - Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data - Strong interpersonal skills to engage in cross business/team discussions across the different Geographical teams in the organization - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. ITIL Certified (Min Foundation level) - Communication skills (oral and written) in the English, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Diverse Lynx is looking for Incident Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Req ID: 324928 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Cloud Engineer to join our team in Bangalore, Karn taka (IN-KA), India (IN). Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and container orchestration tools. Should have good experience in troubleshooting cloud platform level issues. Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 6+ years of overall operational experience 4+ years of Azure/AWS experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experience Preferred Certifications: Azure Administrator Associate and/or Expert certification is preferred. DevOps / Terraform certification is a plus Four Year BS/BA in Information Technology degree or equivalent experience

Project description Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components. Responsibilities Install/Maintain/Configure the Db2 software and related Db2 ISV software Experience automating process using zOSMF Experience recovering the Db2 environment in a Disaster Recovery environment Demonstrates knowledge in all areas of z System Db2 Software administration Designs and documents technical solutions required to support complex business system and/or integrations Generate documentation for use by Computer Operations as well as the Technical Help Desk z Systems Infrastructure/Platform lifecycle management (the lifecycle of Db2 Software from planning, through operation, and disposal or end-of-life) Install and support latest releases of Db2 software Experience applying all types of vendor Db2 software fixes High-impact pervasive (HIPER) PTF Pre-requisite fix Co-requisite fix Technical Refresh requisite fix Distribution requisite fix Cumulative PTF packages Service packs Authorized Program Analysis Report (APAR) Program Temporary Fix (PTF) Break complex topics into meaningful pieces of information Sort through large amounts of data to assess for relevancy Seek out multiple sources to gather information Identify cause and effect relationships between known and unknown variables Evaluate quality processes and seeks opportunities to streamline Consider the customer experience, business impact and solution objective when managing risks and development and design of solutions Pro-actively identify patterns in issues and research root-cause to improve overall quality Holding self-accountable for meeting high performance standards and agreed upon commitments Taking responsibility for outcomes of actions and decisions Identify and analyzes options and selects course of action based on best fit with desired outcomes Monitor and analyze multiple systems and researching/proposing solutions to issues Skills Must have 5+ years of experience on TWS ( Mainframe or Distributed ) batch scheduling TWS batch scheduling with strong knowledge on TWS command line utility that includes Composer & TWS higher versions ( 9.3 and above ) 5+ years using Unix Basics 5+ years using ITIL Process Nice to have Any Certifications

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Mandatory (Please do not apply if you do not fulfill any of the mandate requirements.) 1. Hands-on experience with Problem Management (only having knowledge doesn't work) 2. This is 100% on-site role based at Ahmedabad, Gujarat 3. This role have rotational shifts, including night shifts 4. We are looking for an immediate joiner or someone who can join within 15 days. Job Description: Role: Problem Management Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from the office. Shift Timings: 24 x7 Flexible Rotational hours (Including Night Shift) Job Description: Position Overview: We are seeking a detail-oriented and proactive problem manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with incident managers, service desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience (2+ years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with the ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication with clients.- Implement best practices for service desk management.- Continuously improve service desk processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving skills.- Excellent communication skills.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required: Tech for Operations - Technology Architecture Designation: App Automation Eng Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for ResponsibilitiesMay manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Banking Industry delivery experienceUnderstanding of high level Banking architectures and Banking productsExperience in Automation and Digital TransformationEnsuring the successful execution of software projects, meeting client expectations and driving innovation in software development Experience in multiple Domains.Lead the team to break down the project into user stories, develop a product backlog and prioritize these stories.Understanding of AI, Data & Technologies. Roles and Responsibilities: Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Qualification Any Graduation

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

Req ID: 324927 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Cloud Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and container orchestration tools. Should have good experience in troubleshooting cloud platform level issues. Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. Ability to work closely with senior managers / consultants on new project requirements should independently work on technical implementations. Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 6+ years of overall operational experience 4+ years of Azure/AWS experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experience Preferred Certifications: Azure Administrator Associate and/or Expert certification is preferred. DevOps / Terraform certification is a plus Four Year BS/BA in Information Technology degree or equivalent experience

Provide level 1 & level 2 support for application-related issues, ensuring timely resolution and user satisfaction. Monitor application performance and troubleshoot issues as they arise. Making sure that customers query and issues resolved with-in SLA. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status Assist in the deployment of new applications and updates. Document and track support requests using the companys ticketing system. Collaborate with development team to identify and resolve issues. Ready to work in rotational shifts. Qualification - Graduation Technical skills : QGood understanding and knowledge of Linux ( Red hat/Centos). Understanding of any ticketing system Good understanding of ITIL process Basics of MS SQL Soft skills required : Good written and spoken English Proactive and self driven Taking responsibility and proven record of improvements Relevant Experience - 0-4 Years

In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years' experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures. 3+ years' experience on SNOW/ other ticketing system. 3+ years' experience with scripting skills (e.g., Shell, Python, Groovy). 3+ years' experience with containerization tools (Docker, Kubernetes). 3+ years' experience with cloud platforms (Redhat OCP, AWS, Azure, GCP). Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability. Need to have Expertise on working under ITIL process model. Highly experience in Production support, Application support (L2 and L3). Need to have Very good exposure in Incident Management, Change Management, Problem Management etc. SME in Various Monitoring Tools like Kibana, AppDynamics, Splunk, Thousand Eyes, Grafana etc. Extensive experience in SQL Server Database design, Database maintenance Monitoring, Performance Tuning , writing T-SQL queries using SQL Server. Good Understanding on CI/CD Deployment process using tools like U Depoly,TFS,Liquibase etc. Good Exposure towards ETL Tool SSIS and Monitoring the Jobs Using Autosys (CA7) and its Maintenance. Experience in Maintenance of 3-tier Enterprise Web & Windows Application, Windows based services and web services Strong experience on IIS, SQL, Production Application Support, Windows & Unix Servers Monitoring application health based on pre-defined health check parameters, troubleshooting and perform RCA of high impacting issues. Experience in understanding/analyzing the customer impact and communicating them effectively with stake holders emphasizing priority. Good experience in DevOps, with focus on Java based applications Ensure security, scalability, and reliability across all DevOps processes Job Expectations: Should have good team building skills and maintaining healthy relationship with cross functional teams.