357 Itil Process Jobs - Page 5

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management capacity (Purchase Requisition/ Purchase order). You must be familiar with Service Management and possess a sound knowledge of basic accounting concepts & principles. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. Responsibilities : Review request and submit purchase orders as needed by Business Team/ Internal Customers. Procure, review and analyze quotes from suppliers. To follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. Initiate/ support business for new vendor setup. Request/ follow up with Accounting teams to open GL/ Cost Center combinations. Qualifications : 3-5 years in an IT Requisition Management (PR/PO) capacity or equivalent experience. Familiarity with Service Management. Knowledge of basic accounting concepts and principles. Attention to detail and ability to multi-task. Team player with good communication skill. Nice to have: Working knowledge of ServiceNow Tool, added advantage. Working knowledge of Oracle R12 or similar financial tool, added advantage

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist. In this role you will: Analyze incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc. ). Partner with product and support teams to implement reliability improvements. Accountability for the control and compliance of the engineering process. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain. Build and maintain dashboards and reporting to support visibility and accountability. Support automation and tooling initiatives to reduce toil and improve response times. Contribute to readiness assessments for releases and major infrastructure events. Collaborate across global teams to ensure service resilience is embedded in ways of working Requirements To be successful in this role you should meet the following requirements: Platform Reliability & Operations Maintain and support mission-critical digital security platforms across AWS Cloud (EKS, EC2, CloudFront) and hybrid environments. Incident Management & Problem Resolution Lead incident response, blameless postmortems, and drive root cause analysis (RCA) Security & Compliance Work closely with security teams to implement and maintain identity and access management solutions like ForgeRock and Transmit. SRE Best Practices & Reliability Engineering Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs). Experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles. Strong hands-on experience with Cloud Platform AWS (EKS, EC2, CloudFront, S3, Lambda, RDS) and Linux, Shell/Python scripting CI/CD Kubernetes Docker, Monitoring tools (Splunk & AppDynamics), hands-on ITIL Process Infrastructure as Code (Terraform, Cloud Formation) ForgeRock, Transmit Security (preferred). Strong understanding of networking, security principles, and identity management. Experience with monitoring/logging (Splunk, AppDynamics, CloudWatch, Grafana, ELK). Expertise in automation and scripting (Python, Shell, or equivalent). Solid understanding of SRE concepts: SLI/SLO/SLA Error budgets

Req ID: 316015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Zabbix Administrator to join our team in Bangalore, Karn taka (IN-KA), India (IN). Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration. Technically manage the design and implementation of Zabbix tool. Hands on experience of end-to-end deployment. In-depth Knowledge of Systems Mgmt., Monitoring Tools, ITIL process, Integrations with different tools scripting. Good understanding of Automation Enterprise-wide monitoring tooling solutions. Hands on experience in integrating Enterprise Monitoring tools with ITSM platforms. Minimum (5) years hands on experience in administering and configuring Enterprise Monitoring tools at an L3 level. Having knowledge of IT Infra Programming/Scripting (Shell; Jason, MySQL; Python; Perl) Good understanding of OS (Windows and Unix). Must have good knowledge of public cloud platforms (Azure, AWS, GCS) Install and configure software and hardware. Apply Zabbix patches and upgrades once available to upgrade the environment. Lead troubleshooting of issues and outages. Provide technical support as requested, for internal and external customers primarily for Zabbix Undertake individual assignments or work on a project as part of a larger team analyzing customer requirements, gathering and analyzing data and recommending solutions. Ensure assignments are undertaken consistently and with quality. Produce and update assignment documentation as required. Experienced in customer interaction. Good communication skills (verbal/written). Experienced in dealing with internal and external stake holders independently during transitions and project driven activities. Willing to work in 24 7 work environment. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Admin 6+ years of Linux administration Experience. Roles/Responsibilities 1. Installation of Red Hat Enterprise Linux/ CentOS 7 & 8 on Virtual and Physical environment. 2. OS hardening, troubleshooting & kernel parameter tuning. 3. Creating and maintaining user's according to application requirements. 4. OS Patching and maintaining, creating local & satellite repositories, installation of packages. 5. NFS Server and client maintenance. Storage LUN addition to Oracle DB servers. 6. Apache, Tomcat installation, configuration and upgrade. 7. Daily server health check and monitoring the server health. Try to pull a Health check status report using shell script and automate it. 8. Responsible in handling tickets and close as per SLA, responsible in providing RCA for MI's. Skill Set: 1. Red Hat certification. 2. VMWare or Hyper-V knowledge. 3. Basic Networking knowledge. 4. Basic Storage and Backup Tools knowledge. 5. Red Hat satellite server knowledge. 6. LDAP, NFS server and client, Apache, Tomcat, Jenkins installation and configuration knowledge. 7. Good to have experience in Vulnerability Management. 8. Shell scripting and automation knowledge. 9. Knowledge in ticket tools like SNOW mandatory. Required Skills Red Hat Enterprise Linux,Linux Server Administration,Snow,Vmware

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Administration: - Install, configure, and upgrade Oracle database software (versions 11g, 12c, 19c, or later). - Manage database instances, schemas, tablespaces, and objects such as tables, indexes, and views. - Plan and execute database migrations and upgrades with minimal downtime. - Utilize Oracle Enterprise Manager (OEM) and other tools to analyze and improve database performance. - Experience on Goldengate, Oracle enterprise manager. - Resolve performance bottlenecks related to storage, memory, and CPU utilization. - Develop and implement robust backup and recovery strategies using RMAN. - Configure and maintain high-availability solutions, including Oracle RAC and Data Guard. - Conduct regular disaster recovery tests to ensure compliance with recovery objectives. - Implement database security measures, including user management, roles, privileges, and encryption. - Regularly apply patches and updates to address vulnerabilities and maintain compliance. - Perform audits and ensure adherence to security policies and standards. - Diagnose and resolve database-related issues, including connectivity, performance, and corruption problems. - Provide support for database operations in development, testing, and production environments. - Act as the primary point of contact for database incidents and outages. - Collaborate with developers to design efficient database structures and optimize application integration. - Support the development of stored procedures, triggers, and views. - Set up and manage monitoring tools to track database health, performance, and usage. - Automate routine database maintenance tasks using shell scripts or tools like Ansible. - Maintain detailed documentation of database configurations, procedures, and best practices. - Generate regular reports on database health, performance, and capacity planning. ________________________________________ Qualifications and Skills: Required Skills: - Expertise in Oracle Database Administration, including RAC, ASM, and Data Guard. - Proficiency with Oracle tools such as RMAN, OEM, and SQL*Plus. - Experience with database backup, recovery, and disaster recovery planning. - Familiarity with partitioning, materialized views, and indexing strategies. - Knowledge of database security, auditing, and encryption techniques. Preferred Skills: - Experience with Oracle Exadata and Oracle Cloud Infrastructure (OCI). - Proficiency in scripting languages (e.g., Bash, Python) for automation. - Understanding of Unix/Linux operating systems and shell scripting. Education and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 6+ years of experience as an Oracle DBA in a production environment. - Relevant certifications, such as Oracle Database Administrator Certified Professional, are highly desirable. Required Skills Oracle Database Administration,Oracle Exadata,Oracle Cloud

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Job Role Description: Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai, Noida Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Blue Yonder Title: Expert Support Engineer - Problem Manager, ITIL, Service management, Incident Management Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Responsibilities: Raising Incidents and managing Incidents Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: 8 to 10 years experience in Problem/Service Management role Minimum of 3 6 years experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud-based services environment Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution and knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Roles and Responsibilities Provide Level 2 production support for Java-based applications, troubleshooting issues and resolving incidents in a timely manner. Collaborate with development teams to resolve complex technical issues related to application performance, scalability, and reliability. Utilize ITIL processes such as incident management, problem management, change management, and release management to ensure efficient resolution of customer complaints. Work closely with cross-functional teams including operations, engineering, QA & UAT groups to identify areas for improvement. Desired Candidate Profile 8-12 years of experience in L2 Production Support role with expertise in Java programming language. Strong understanding of ITIL process framework including incident management, problem management, change management, release management etc. . Experience working with relational databases like MySQL/Oracle/SQL Server; knowledge of database design principles is an added advantage. Good communication skills Working Knowledge on Banking/ BFSI domain will be referred Willing to work in Rotational shifts including Night Shifts

Roles and Responsibilities Provide Level 2 production support for Java-based applications, troubleshooting issues and resolving incidents in a timely manner. Collaborate with development teams to resolve complex technical issues related to application performance, scalability, and reliability. Utilize ITIL processes such as incident management, problem management, change management, and release management to ensure efficient resolution of customer complaints. Work closely with cross-functional teams including operations, engineering, QA & UAT groups to identify areas for improvement. Desired Candidate Profile 3-8 years of experience in L2 Production Support role with expertise in Java programming language. Strong understanding of ITIL process framework including incident management, problem management, change management, release management etc. . Experience working with relational databases like MySQL/Oracle/SQL Server; knowledge of database design principles is an added advantage. Good communication skills Working Knowledge on Banking/ BFSI domain will be referred Willing to work in Rotational shifts including Night Shifts

KPMG India is looking for Senior Manager - TPRM-Advisory Services Senior Manager - TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

As a Service Desk Specialist at Birlasoft, you will play a crucial role in providing 24/7 support for US and Canada users in a remote L2 support model. With your strong technical skills on the Windows desktop platform and proficiency in English, you will be responsible for responding to client support requests and identifying the nature of the problems faced by users. Your duties will include resolving user issues related to basic desktop problems such as software images, software packages, patches, security updates, and necessary tools for user desktops and laptops. You will escalate software and application issues to the relevant teams while troubleshooting hardware and software issues remotely. Additionally, you will provide support for OS, Office applications, basic system applications, and Anti-Virus clients. To excel in this role, you must have a solid understanding of ITIL processes and MIM. You will be expected to install, modify, and perform minor repairs on computer hardware and software systems. Furthermore, your knowledge of VPN configuration and mobile device security protocols will be essential for ensuring data protection. As a Service Desk Specialist, you will engage with users through various communication channels such as support calls, chat, and email to address queries related to software programming, connectivity, password resets, Outlook issues, and printing. You will work closely with users to identify and resolve problems efficiently, managing user accounts, groups, and permissions within Active Directory to ensure secure access. This role involves 24/7 operations with rotational shifts and week offs. Therefore, your flexibility and availability to work in different shifts are critical. In addition to your technical background and communication skills, a sound knowledge of Active Directory, O365, MS-Office, software and hardware installation, and basic network support will be beneficial in performing your responsibilities effectively. If you are a dedicated professional with a passion for providing excellent customer support and possess the required technical expertise, we welcome you to join our team at Birlasoft and contribute to our mission of empowering societies worldwide through innovative digital solutions.,

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to achieve optimization and efficiency goals6) Drive delivery finance goal to achieve project forecast numbers 7) Work on proposals and PIP for identified greenfield opportunity to increase revenue Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change tickets handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements10) Overall financial goals of project11) % of incident reduction by problem management12) Number of repeated escalations for the same technical issue Outputs Expected: Resolution/Response: Daily review of resolution and response SLA for early intervention of SLA management Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Assist and lead technical teams to rope in technology experts for complex issues Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Define OLA between delivery layers (L1 L2 L3 etc) and enforce adherence. SPOC for any customer and leadership escalations Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Runbook/KB: Review KB compliance and suggest changes. Initiate and drive periodic SOP review with customer stake holders Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) Resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Complete certification of respective career paths. Explore cross training possibilities for improved efficiency and career growth. Performance Management: Update FAST Goals in NorthStar; track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members understanding the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Drive finance goals of the account. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server tickets to resolution4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage and backup enhancements. Perform change management.b. Skilled in in core fabric technology storage design and implementation. Hands on experience in backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage and backup team; review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design; Database schema creation and managementb. Identification of data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers witches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the and Backup technologies9) Tools:a. Proficient in understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database managementb. Knowledge in OS System and networking skills Additional Comments: We are hiring an Observability Engineer to architect, implement, and maintain enterprise-grade monitoring solutions. You will enhance visibility into system performance, application health, and security events. Key Responsibilities: - Build and manage observability frameworks using LogicMonitor, ServiceNow, BigPanda, NiFi - Implement log analytics via Azure Log Analytics and Azure Sentinel - Design observability dashboards using KQL, Splunk, and Grafana suites (Alloy, Beyla, K6, Loki, Thanos, Tempo) - Manage infrastructure observability for AKS deployments - Automate observability workflows using GitHub, PowerShell, and API Management - Collaborate with DevOps and platform teams to build end-to-end visibility Core Skills: - LogicMonitor, ServiceNow, BigPanda, NiFi - Azure Log Analytics, Azure Sentinel, KQL - Grafana suite (Alloy, Beyla, etc.), Splunk - AKS, Data Pipelines, GitHub - PowerShell, API Management Preferred Skills: - Working knowledge of Cribl - Exposure to distributed tracing and advanced metrics Soft Skills & Expectations: - Cross-team collaboration and problem-solving mindset - Self-starter and fast learner of emerging observability tools Required Skills big panda,Azure Automation,Azure

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Automation position description: What does a successful Senior z/OS Systems Architect do at Fiserv? You will be responsible for designing and implementing automated solutions in the z/OS environment, supporting opportunities coming from customer requests or proactively through internal partnerships. As a senior architect, your focus will be to partner with internal teams to look at how the work is being done and provide recommendations, design and solutions through seamless automation efforts. What you will do: - Utilize REXX, TSO, ISPF, DB2, batch JCL etc. to create interactive utilities and perform batch processing - Support existing in-house solutions that the team has implemented over the years. - Provide customer support for vendor provided applications, like JCK, Infoman, etc. - Perform Proof of Concept exercises for potential vendor provided applications - Seek opportunities to help other Fiserv associates and departments, by finding processes and tasks that can benefit by automation - Respond to customer requests as received - Work with customers to gain an understanding of their requirements, develop a proposed solution, and build the agreed upon utility or batch process What you will need to have: - 12+ years of experience with z/OS, in BMC Mainview Autooperator/CSM, Broadcom's OPS/MVS, TSO, ISPF, Microsoft Office products - 8+ years of experience with REXX, TSO commands, ISPF Dialog Tag Language, DB2, JCL, and SAS/WPS - 8+ years of experience with CA7, Control-M, Endevor, IDz, ADDI - 5+ years of experience in global MVS system architecture and scalability - Bachelor's degree in computer science, or an equivalent combination of education, military, and work experience What would be great to have: - Working knowledge of z/VM and IBM z Virtualization, and OMVS segment/ z/OS UNIX shell - Visual Studio and Mainframe DevOps tools and concepts - Ansible, Linux, CI/CD architecture and methodology, Ansible, Kubernetes, containerization - Repository experience using GitLab and scripting experience with Shell or Python - Experience leading project teams, preferably on large scale modernization projects Required Skills Database,Jcl,Tso,Rexx

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations. What the Role Offers Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of Micro Focus/OpenText ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads & front ends small to medium technical projects as part of the or individually. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer. Provides advice on solution and integration opportunities to defined segments. Communicates across client community and is viewed as adding value. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities. What you Need to Succeed Must have the ability to conduct workshops for ITIL Process, SMAX/SM Entities and prepare design documents. Must have the ability to understand RFP and Prepare SMAX/SM and Its integration solution based on RFP. Must have hands on experience in Deploying SMAX/SM on HA and DR architectures. Must have hands on experience in Upgrading SMAX (Single Hop and Multi Hop) Must have hands on experience in Upgrading SM Must have hands on experience in full deployment of SMAX/SM and its components along with its integration (Minimum 3 Full Projects) Experience in Linux, REST API, Rest Client (Postman), PG Admin (Postgres Client) Experience in OPB (On-Premises integration) agent integration 3rd Party tools Familiarity in AWS, Azure, GCP, OpenShift, Kubernetes, Docker, and Containers Must be an expert in integrations such as Connect IT, UCMDB(NSACM), OBM, LDAP, Email (Inbound and Outbound) Knowledge on Integration engine a must Knowledge on Configuration Management and Asset Management Good to have knowledge on JavaScript s, Python, SQL Queries, or any other programing language. Must have the ability to Train Colleagues, Customer and New Joiners Good to have knowledge on BI tools like Power BI, Crystal reports. Experience of building app(s) in SMAX platform for the customer would be given preference. Knowledge on other MF/OT Products is added advantage.

Reports Directly to : Director of IT Position Overview: The Global IT Service Desk Manager is responsible for planning, designing, analyzing and management of the organizations Global IT Service Desk according to best practices while ensuring high levels of customer service, quality, timeliness and availability. The Global IT Service Desk Manager is responsible for providing excellent customer service while focusing on first call resolution. They must lead and motivate a team of IT professionals to solve customer problems while driving improvements into established SLA’s. They must provide continuous improvement by analyzing metrics to identify opportunities to bring automation, technology, employee development, user training, process documentation, etc. Primary Responsibilities: Lead team of IT support specialists in a high-volume technical support environment Manage all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. Manage service quality ensuring accurate and timely resolution of all incidents and service requests Manage the refinement & adherence of Service Level Agreements (SLAs) to establish problem resolution expectations and timelines. Implement Policies and procedures that outline how problems are identified, documented, assigned and corrected, performance of Service Desk activities and documented resolutions Identify problem areas; and devise and deliver solutions to enhance quality of service and prevent future problems Perform capabilities gap analysis and drive continual service improvement across end user support services Manage in accordance to known best practices and frameworks (preferably ITIL) Challenge traditional support methods by evaluating new techniques, products in the range of automation in IT workplace services Responsible for support readiness for new sites, internal and external clients Good understanding of IT Service management frameworks, Windows Server, Networks and Security operations. Creates, utilizes and manages to Key Performance Indicators Exhibits a wide degree of creativity and drives innovation across service offerings by evaluating innovative solutions Drives knowledge management to include retention strategies and easily searchable knowledge Drives IT/Business Alignment and enables department growth Minimum Qualifications: Education Requirements: A 4 year degree is preferred in Business, Computer Science, or related field of study Field Experience: At least 12 years of experience in the IT field Position Experience: At least 5 years of experience in a Customer Support, Service Desk, or relatable management position Other Qualifications: Must have strong interpersonal and organizational skills as well as technical skills related to the Service Desk processes. Experience with various operating systems such Windows, Linux, Android, and iOS. Experience supporting and troubleshooting enterprise email systems such as Office 365. Experience supporting identity management and access control systems such as Active Directory. Experience in leading and managing technology projects Must have solid leadership capabilities ITIL certification a plus Ability to assist with customer inquiries and SLA deliverables Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred Required Skills: Strong communication and interpersonal skills. Please send you profile to sameer.shetye@datamark.net

As a Production/Application Support (Oracle Banking DX Trade Finance) professional based in Bangalore on a 6 months contract, you will be responsible for the following: - Possessing knowledge of the Oracle Digital Banking platform. - Demonstrating experience in the implementation and support of trade finance within a large banking environment. - Managing a team for Production Application Support utilizing ITIL processes, which includes incident management, change management, and problem management. - Overseeing the monitoring of a large infrastructure inventory consisting of 20 plus servers in complex cloud and non-cloud environments. - Addressing security vulnerabilities for both the application and infrastructure components. - Demonstrating expertise in Database technologies such as SQL and PLSQL, as well as programming languages like JAVA - J2EE and Microservices. - Having a solid understanding of Weblogic and Oracle.,

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations. What the Role Offers Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of Micro Focus/OpenText ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads front ends small to medium technical projects as part of the or individually. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer. Provides advice on solution and integration opportunities to defined segments. Communicates across client community and is viewed as adding value. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities. What you Need to Succeed Must have the ability to conduct workshops for ITIL Process, SMAX/SM Entities and prepare design documents. Must have the ability to understand RFP and Prepare SMAX/SM and Its integration solution based on RFP. Must have hands on experience in Deploying SMAX/SM on HA and DR architectures. Must have hands on experience in Upgrading SMAX (Single Hop and Multi Hop) Must have hands on experience in Upgrading SM Must have hands on experience in full deployment of SMAX/SM and its components along with its integration (Minimum 3 Full Projects) Experience in Linux, REST API, Rest Client (Postman), PG Admin (Postgres Client) Experience in OPB (On-Premises integration) agent integration 3rd Party tools Familiarity in AWS, Azure, GCP, OpenShift, Kubernetes, Docker, and Containers Must be an expert in integrations such as Connect IT, UCMDB(NSACM), OBM, LDAP, Email (Inbound and Outbound) Knowledge on Integration engine a must Knowledge on Configuration Management and Asset Management Good to have knowledge on JavaScript s, Python, SQL Queries, or any other programing language. Must have the ability to Train Colleagues, Customer and New Joiners Good to have knowledge on BI tools like Power BI, Crystal reports. Experience of building app(s) in SMAX platform for the customer would be given preference. Knowledge on other MF/OT Products is added advantage.

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary: The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes. Key Responsibilities: Required Skills & Qualifications: Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS) Familiarity with key Oracle modules such as P2P, O2C, and GL. Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management). Experience with ticketing systems of any ITSM tools. Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts. Ability to communicate effectively with business users and technical teams. Analytical and problem-solving skills with attention to detail. Comfortable working in UK shifts.( 1:30 to 10:30 PM / 2:30 to 11:30 PM) Soft Skills: Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 06-08 years DM-Anuj.chaturvedi@soprasteria.com

You are a skilled and proactive Linux Engineer with strong communication skills and hands-on experience in Linux systems. You should possess expertise in at least one of the following areas: Storage systems (Isilon, NetApp, Pure), Backup solutions (Commvault), Virtualization platforms (VMware), or Hyperconverged infrastructure (Nutanix). Your responsibilities will include maintaining, troubleshooting, and optimizing enterprise Linux environments. Your key skills should include excellent verbal and written communication skills, strong proficiency in Linux system administration (RHEL and Ubuntu), and basic scripting (Bash or equivalent). It would be beneficial if you have experience with VMware ESXi and vCenter administration, Nutanix cluster operations and troubleshooting, Storage systems like Dell EMC Isilon, NetApp, PureStorage, Commvault Backup configuration and maintenance, ITIL process familiarity, and Automation with Ansible or similar tools. As a Linux Engineer, you will manage and maintain Linux-based systems and servers in an enterprise environment. You will troubleshoot and resolve system issues, collaborate with other teams, participate in patching and upgrades, document procedures accurately, support the production environment, and ensure system security measures are followed. Preferred certifications include Red Hat Certified System Administrator (RHCSA) / Engineer (RHCE), VMware Certified Professional (VCP), Commvault Certified Professional, Nutanix Certified Professional, and NetApp Certified Data Administrator (NCDA). You will be working full-time on-site in Vadodara, Gujarat, with shift availability for day, night, and US shifts. It is required to have 5 years of experience as a Linux Engineer and 10 years of experience with Linux. Please be prepared to answer if you can relocate to Vadodara and specify your years of experience.,

Responsibilities: Raising Incidents and managing Incidents - Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and Reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: Minimum of 2 years experience in Service Management role Minimum of 3 - 6 years experience in a service delivery organization or in technical leadership role. expert in managing , evaluating performance s , SLAs , OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, p rocess execution, key metrics, performance i mprovement plans. Worked in the core Infrastructure cloud based services environment Experience handling calls , chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution a nd knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills Primary Skillset: Incident Management Problem Management Change Management Knowledge Management Performance Managemen t Process Enhancement /Transformation Training & Development

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt.: Experience: 5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt.: Experience: 5-8 Years.