506 Itil Process Jobs - Page 5

What you will be doing Completes backup and recovery, data migration, storage allocation, connectivity and storage reporting requests. Creates, removes and expands file systems and volumes. Provides SAN switch / director monitoring, configuration and support. Creates and maintains documentation. 24x7 support to the Production & Non-production storage components Follow the change management process for smoother resolution of issues with host teams Responsible for performing the changes and preparing action plan for the changes Working with Vendor and Customer during the hardware failure issues Follow a proper procedure to Start and Shut down of SAN Collect storage and SAN switch logs and shar...

Skill - VDI - Citrix Cloud Level - A/SA level - 3 - 9 Yrs. Location - Bangalore / Chennai / Hyderabad / Pune / Kolkata / Gurgaon / Noida Notice Period - Short Joiners Request you to kindly help us with the profiles only from tier 1 companies. Please find the JD below: Expert on all versions of Citrix (Xenapp, CVAD, Citrix Cloud) and strong knowledge of Citrix Secure Gateway / Web Interface) and the communication between them and Citrix farm. Support for designing and maintaining the on-prem and Cloud Citrix infrastructure. Installation and configuration of Citrix infrastructure Operations support with incidents, implementing changes, working on RCAs under Problem tickets. Must have Citrix (X...

As a Production/Application Support (Oracle Banking DX Trade Finance) team member, your role involves the following responsibilities and qualifications: Role Overview: You will be responsible for providing support and implementation of trade finance on the Oracle Digital Banking platform in a large banking environment. Additionally, you will manage a team for Production Application Support using ITIL processes, including incident management, change management, and problem management. Your role will also include managing the monitoring of a large infrastructure inventory in both cloud and non-cloud environments. You will be required to fix security vulnerabilities for both application and inf...

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus.

Exp Range- 4 to 6 Location- Mumbai Must-Have** Good Knowledge of ITIL processes Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window. Good-to-Have Basic understanding of datacenter technologies Responsibility of / Expectations from the Role 1 -Incident manager 2- Implementation and deploying ITIL processes.

OVERALL OBJECTIVES: Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 6 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments. Responsibilities: Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity). Define and maintain process documentation, RASCI charts, SOPs, and governance frameworks. Collaborate with ITSM tool administrators and developers ...

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category- Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

About the Role: This is a HANDS-ON engineering position for individuals with a passion for Vulnerability Management, managing related tools and supporting business. The role is 70% focused on providing operations support and 30% focused on new projects, enhancements. Hybrid working model is available. Education: A university bachelors degree in cyber security or computer Engineering is a must-have. One or more certifications from any of the security education-credentialing institutes like GIAC, SANS Institute is a plus. Prior Experience: Must-Haves: Minimum experience of 8 years in the field of Threats and Vulnerability management in a corporate environment Hands-on expertise operating, inte...

ESM Tools SME Category Infrastructure/Cloud Main locationCity -->India, Karnataka, Bangalore Position ID J0325-0242 Employment Type Full Time Position Description: Primary Skills ESM Tools (Solarwinds, Splunk, Zabbix, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, , Prometheus, Grafana, APM Monitoring and Observability) Must have Skills APM and Observability tools. Experience 10+ years relevant Notice Period Immediate Location/ Shift Bangalore / Chennai-24/7 Detailed JD Minimum 12-15 years of experience in service management or infrastructure management 10+ years working experience on ESM Tools Good working Experience in tools like Solarwinds, Zabbix , Splunk, PRTG, AppDynam...

Req ID: 335797 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Associate Director to join our team in Hyderabad, Telangana (IN-TG), India (IN). We are seeking a highly skilled and experienced Delivery Manager to join our team. The primary objective of this role is to Oversee IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in ServiceDesk/End user/Infra support and a proven track record in service management. Key Responsibilities Oversee ITSM processes b...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

Position Purpose The primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users. Responsibilities Direct Responsibilities 1. Team Supervision & Performance Management Assign and prioritize tasks to Service Desk agents. Monitor individual and team performance through KPIs. Conduct regular 1:1 meetings, coaching, and performance evaluations. 2. Incident & Request Management Oversee the triage and escalation of IT incidents (e.g., system outages, user access issues) Ensure adherence to SLAs (Service Level Agreements) for response and resolution times. Review and approve high-pr...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

Position Purpose Design and participate in the deployment of resilient and high-performance infrastructure solutions in internal and public clouds as a Product Owner around VMWARE technology. Maintain production services in operational condition 24/7 Provide level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve Work closely with global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Manage, monitor and lead technical projects independently Participate in major projects as SPOC VMWARE Infrastructure Responsibilities Leadership and Team Development: Lead, mentor and develop a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. ...

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provid...

Position Purpose We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Profile demanded: L3/senior profile. This position focuses in the management of the Windows Servers farm in BNP PARIBAS. This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment. Due to large number of assets to manage, to do i...

Responsibilities Direct Responsibilities 1. Candidate must work as level 1/2 support analyst to bring technical and functional issues to resolve. 2. Candidate must have good experience on SQL / PL-SQL. 3. Candidate should be able to write complex SQL queries, and can troubleshoot DB issues. 4. Responsible and act proactively to prevent performance issues or application crash. 5. Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box. 6. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management 7. Monitor the recurrent incidents, perform problem management and escalate to the next level...

Job Description: Should have Service Desk Knowledge with strong communication Skill, Must have handled Physical/Virtual Servers Know how to reboot, troubleshoot, Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools), System Admin knowledge on Cloud and On-prem Infrastructure, Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure, End user issues troubleshooting, Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts, Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc, On-Prem (must know AD, Domain Controller), Mu...

Should have Service Desk Knowledge with strong communication Skill Must have handled Physical/Virtual Servers Know how to reboot, troubleshoot Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools) System Admin knowledge on Cloud and On-prem Infrastructure Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure End user issues troubleshooting Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc, On-Prem (must know AD, Domain Controller) Must know 'Service-Now' and...