506 Itil Process Jobs - Page 4

Associate SRE with 5+yrs experience to drive reliability, performance, and service resilience across global infrastructure. Requires ITIL foundation, Datadog expertise, incident capacity planning, and cross-team collaboration. Apply - 9136606172

As a Production Specialist at Deutsche Bank, you will play a crucial role in supporting the supply of IT services to the bank and executing against the vision of your function. Your responsibilities will include troubleshooting and resolving events and complex issues with an awareness of overlapping technology areas. You will identify opportunities to strengthen IT designs and provide value to the businesses based on your service and business knowledge. Embracing a Continuous Service Improvement approach, you will drive efficiencies, remove repetition, reduce risk, and improve systems availability. Your Key Responsibilities will include: - Overall Management of satellite applications for Ret...

Responsible for IT Infrastructure & Cloud Service delivery Responsible for SLAs & KPIs for IT Infra & Cloud L1, L2 & L3 support Responsible for Business/stakeholder relationship management Work as an IT advisor to the customer to suggest improvements in IT Infra & Cloud area Participate in Cloud Practice Building & pre sales activities Ensure team members have clear, measurable goals, responsibilities, and performance standards. Provide mentorship and feedback to help the team excel. Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member Responsible for upskilling / cross skilling team members projects, processes, and governance to mitigat...

Network Admin: 8+ years of Experience Skills : Routing, Switching, Firewall-FortiGate , Meraki, F5, NOC ,Incident Management ,Problem Management Shift timing : Rotational shift 4 days WFO INTERVIEW ROUNDS-42 On-site, 1 Director level, 1HR ROUND Share your resume to sindhuja@liderconsulting.com Basic Qualifications • Minimum 3 - 6 years of relevant NOC experience is required. • Basic understanding of ITIL process, Incident and Problem management Preferred Qualifications • Relevant technical certifications such as CCNA, Fortinet or Meraki Certification. • Experience working with service providers and carriers. • Experience working with event management, network and ITSM tools a plus.

Job Description: Act as the first point of contact for international users seeking technical assistance via phone, email, Chat or ticketing system. Flexible to work with Rotational Shifts by Providing support in multiple time zones, weekends, or on-call support as required. Minimum 2 Years of Experience in IT Service Desk Fluent in English US/UK accent. Log, prioritize, and categorize incidents and service requests accurately using ITSM tools (e.g., ServiceNow, Manage Engine, Sapphire). Diagnose and resolve software, hardware, and network-related issues, or escalate to relevant teams if needed. Follow standard procedures for proper escalation and incident management. Maintain communication w...

[{"Remote_Job":false , "Posting_Title":"Network Engineer L3" , "Is_Locked":false , "City":"Noida" , "Industry":"IT Services","Job_Description":" Job Summary: Weare seeking a highly skilled and experienced Network Security Engineer to joinour team. The ideal candidate will have deep expertise in managing and securingenterprise networks using technologies such as Palo Alto, Fortinet, Sophos, andcloud security platforms. You will be responsible for designing, implementing,and maintaining robust perimeter security solutions to protect ourinfrastructure from evolving threats. Required Skills & Qualifications: Administer and troubleshoot firewalls, routers and switches like Cisco, Palo Alto, Forti...

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software ...

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals an...

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software ...

Purpose of the Role As part of a Global Engineering team, you will be supporting the LBU and the Group to: Operations: Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance. Incident Management: Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements (SLAs). Change Management: Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve ...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 2 year(s) of experience is required Educati...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educa...

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software developme...

Overview Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the Servic...

Overview ServiceNow Technical Lead Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard crea...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals an...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 3 - Experienced Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Chan...

As a Senior Cyber Security Consultant in the Risk Consulting team at EY, you will be responsible for the daily monitoring and maintenance of enterprise Endpoint Security tools/solutions. Your duties will involve the care and administration of Email Security and EDR\XDR tools, as well as monitoring and responding to alerts generated by these tools. You will collaborate with various teams such as IT Operations, Network Operations, Infrastructure teams, Legal, and Risk Management. **Key Responsibilities:** - Design, implement, and maintain Email security solutions (Proofpoint/M365) to safeguard Email flow. - Manage and respond to security alerts triggered for email security solution. - Collabor...

About Team : This position is in the Access & Entitlements team within BPSTA - Global Shared Services. The candidate will be responsible for carrying out User Access Administration processes that are in some cases triggered by events and in other cases part of specialized user admin and cyclical access reviews and certifications for various FIS applications. Customer interaction is required to resolve login issues, escalating issues needing attention by leaders. The Access & Entitlements team interacts with staff and lines of business around the globe, across different time zones and adheres to strict timelines in meeting SLAs and turnaround times with highest accuracy expectations, ensuring...

4+ years in Production Support with SQL, Unix/Linux, Shell scripting, job monitoring tools, ITIL, and log troubleshooting. Role involves L1/L2/L3 support for business-critical applications. First round online, second round face-to-face.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

Position Overview: Element5 is looking for Application Support manager who plays a vital role in facilitating efficient and effective technical and client support services for the organization. This position involves direct, hands-on management of tech and client support activities, collaborating with other internal teams and stakeholders, and ensuring timely resolution of all production issues. The Application Support Manager serves as the direct central point of contact for clients and internal teams on support-related inquiries. He acts as a liaison between clients, technical support staff, CSMs, and other departments. Key Responsibilities: Support Management: Serve as the primary contact...

Looking for experience in IT Service Desk- International Voice Process Location- Pune WFO| 5 Days working Both way cabs Rotational night shifts 1+ year exp- CTC 5 LPA 2+ years exp- CTC 7 LPA If interested- Contact 7339726676/ 96364 87945 Perks and benefits Night shift allowances Performance incentives

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...