357 Itil Process Jobs - Page 4

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may choose to work from home in Mumbai; however, you will be required to travel to our Andheri East office 3 to 4 times a week for business requirements, meetings, or company/team events, or on short notice as needed. We are looking for an Operations Manager, IT Service Desk to lead and manage our team of IT Service Desk professionals, ensuring prompt and effective resolution of technical issues, and delivering exceptional customer service to internal and external stakeholders. Responsibilities Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution tracking, and escalation handling. Manage a team of support engineers and ensure service requests are addressed within defined SLAs. Maintain service logs and ensure all updates are accurately reflected in the ticketing system and escalation matrix. Drive creation, maintenance, and regular updates of SOPs and knowledge assessments in line with quality standards. Lead end-to-end training efforts including new hire onboarding, floor training (based on TNI), and refresher programs. Monitor and improve training effectiveness and support ongoing development plans for specific LOBs. Prepare and present MIS reports related to service performance and training impact. Coach and guide a team of trainers to ensure consistency and effectiveness. Manage internal training projects and coordinate ad-hoc learning sessions as needed. Qualifications and Prerequisites Graduates from any field are welcome to apply. Preference would be given to graduates with BCA, B.Tech/B.E. in Computers. 7 years of relevant experience, with a minimum of 4 years in Service Desk management, preferably with IT Service Ticketing tools, engineer management, Service MIS Reporting, and escalation matrix management. Candidates with experience in New transition will be preferred. Experience in handling large ramp-ups across multiple geographies. Experience in managing a team. Familiarity with ITIL framework (Certification/Training is a plus). Possesses excellent written and verbal communication skills, strong technical aptitude, and exceptional time management abilities. Self-starter who can manage multiple tasks simultaneously. Understanding of training methodologies and global standards for measuring training effectiveness. Excellent interpersonal, problem-solving, and people management skills. Application Process For this role, you will have two technical rounds followed by the HR round with the HR Business Partner.

We are looking for a skilled Windows System Administrator to manage, configure,maintain Windows servers,related infrastructure. Bachelor’s in CS / IT / BE with 5–10 yrs experience in Windows Administration. Experience in VMware/Hyper-V, backup tools. Required Candidate profile The role involves handling Active Directory, Group Policies, DNS/DHCP, patch management, system monitoring, backups, and ensuring overall system performance, availability, security. ITIL Processes. Perks and benefits To be disclosed post interview

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 - 10 years of experience in Service Desk Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume. Please share below details (Mandatory): Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? JD: First point of escalation for technical issues Ability to respond end user phone ,email or chat request for support to resolve issues related to Laptop, application, system, device, access or performance issue Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues Provide and co-ordinate Team, including ticket recording, hardware and software installations, user administration, network (LAN), Server, and PC requests and issue resolution Escalating incidents and service requests to the next level of support if necessary Should have knowledge on working with Infrastructure team (P&H, Collab, Security, Network) Should be quick enough to Utilize information or solution database to research, troubleshoot and deliver solution Provide advises users on the methods, Steps, and actions to resolve and avoid future issues and provides documentation as needed Should be capable to work independently within establish procedures associated with the job function and should be ready for multi-tasking Ability to provide leadership and functional direction to other technical support Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Facilitate Technical Refresher Training to team Ad-hoc report - Sharing reports to analyst based on request from the users SME Invocation is involved to Handle Calls during unexpected spike in Volume To do D-SAT analysis, communicate with users and identify the reason for DSAT Update the analysis in DSAT analysis tracker & send an acknowledgement mailer to user Providing Feedback to tech team /support analyst Perform Technical & Ticket quality audit on a weekly basis and provide feedback on a regular basis Keep track on customer adoption status frequently Identify the Value added suggestions received from users through DSAT analysis and share it with the concerned team for further analysis Self-motivated and with a strong sense of accountability Should be familiar with Remote Support and Remote Tools. Should be capable to work with VIP clients and Priority Issues with high urgency. Should be familiar with UAM/IAM skills. Must have ITIL V4 certification completed and good to have MCSE, CCNA, Microsoft 365 certification Thanks & Regards, Vignesh S

Job Posting Title Team Lead - Deskside Location: Gurgaon Please apply on: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Gurgaon-Haryana-India/Team-Lead---Deskside_R-45362 Can also send application to : apeksha.patil@kyndryl.com Job Description Summary Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. Resolves problems and performs IMACs within Service Level Agreement objectives (SLA), and completes all related administrative duties. Understands the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Job Description Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, were all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. Youre empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization Kyndryl is dedicated to your professional journey. Job Qualifications Youre good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset and are keen to drive your own personal and professional development. You are customer-focused, prioritizing customer success in your work. Finally, you are open and inclusive, naturally collaborative in how you work with others. We are seeking an experienced AIX Administrator to provide advanced system administration, troubleshooting, and performance tuning for IBM AIX environments. This role will be responsible for managing complex incidents, designing solutions, and ensuring the stability, security, and efficiency of AIX-based systems in production and DR environments. Key Responsibilities 1. Advanced System Administration * Manage and maintain IBM AIX systems (LPARs, VIOS, HMC) including installation, patching, and upgrades. * Configure and manage logical partitions, virtual devices, and storage. * Handle filesystem management (JFS2, LVM, mirroring, VG management). 2. Incident & Problem Management * Act as Level 3 escalation point for critical issues. * Perform deep-dive troubleshooting for OS, network, and storage-related problems. * Lead root cause analysis (RCA) and implement permanent fixes. 3. Performance & Optimization * Monitor system performance, identify bottlenecks, and apply tuning recommendations. * Implement automation for repetitive tasks using scripting (ksh, bash, Python, etc.). 4. Backup, Recovery & Security * Manage backup solutions (e.g., Tivoli Storage Manager / Spectrum Protect). * Plan and execute system recovery, DR drills, and failover testing. * Apply OS hardening, patching, and vulnerability remediation in compliance with security policies. 5. Integration & Project Work * Work closely with storage (SAN/NAS) and network teams for integrated solutions. * Participate in migrations, capacity planning, and data center consolidations. * Evaluate new AIX features, tools, and best practices. Required Skills & Experience * 8+ years hands-on AIX administration experience in enterprise environments. * Expertise in LPAR/VIOS management, HMC operations, and AIX system tuning. * Strong knowledge of LVM, JFS2, mirroring, paging, and performance troubleshooting. * Experience with NIM for OS installation and patch deployment. * Familiarity with PowerHA clustering concepts and failover testing. * Knowledge of SAN concepts, multipathing (MPIO), and storage configuration. * Strong scripting skills (Shell, Korn, Bash; Python is a plus). * ITIL knowledge for incident, change, and problem management processes. Preferred Qualifications * Experience in PowerVM and virtualization best practices. * Familiarity with Linux/Unix variants (RedHat, Solaris) for cross-platform support. Soft Skills * Strong analytical and troubleshooting skills. * Ability to work independently and mentor junior administrators. * Excellent communication and documentation skills. * Comfortable handling high-pressure production incidents. Work Environment * On-call rotation for critical incidents. * Flexible to work during off-hours for planned maintenance

As a Cybersecurity Analyst at KONE Cybersecurity, you will play a crucial role in safeguarding KONE IT, IoT, and OT infrastructure from various criminal activities. You will be part of the dedicated Cybersecurity team within the KONE Technology & Innovation unit, focusing on ensuring the security of KONE's products, solutions, and applications used across the business lines. We are currently seeking a dynamic individual to join us as a Cybersecurity Operations Analyst. In this role, you will be responsible for conducting L2 activities for Security Incidents at KONE, responding to escalated incidents from the L1 team. Your primary tasks will include monitoring SOC capabilities, enhancing efficiency, and maintaining a secure environment. The team's mission involves identifying potential threats, analyzing their severity, collaborating with the Cybersecurity Incident Management and Response Team, and implementing containment, mitigation, and remediation strategies. Furthermore, you will be expected to contribute ideas to enhance monitoring and detection capabilities continuously. Key Responsibilities: - Investigate and analyze the root cause of Security Incidents, conduct triage, Incident Management, and timely remediation without impacting KONE operations. - Lead the L1 Operations team towards achieving the set OKRs by the Cybersecurity Operations Manager. - Proactively devise strategies to minimize risks associated with Security Incidents, introduce improvements, and automate processes to reduce manual tasks. - Assist in creating operational documents such as use cases, play/run books, and training materials related to incident response, ensuring regular updates. - Collaborate daily with the SOC team, internal stakeholders, and support teams to address Security Investigations and lead major Security Incidents at KONE. - Contribute to the development of metrics, reporting, review incident progress with the Operations Manager. - Communicate potential threats, suspicious activities, malware findings, etc., to the Security SOC provider and serve as a contact point for KONE Cybersecurity issues. - Enhance operational efficiency by improving processes across multiple detection sets. - Manage Cybersecurity incidents, provide remediation advice, support incident response activities, and escalate issues as necessary. - Collaborate with multi-vendor organizations, adapt to diverse cultures, and identify monitoring gaps across IT, IoT, and OT to drive new Security onboarding processes with internal teams. Qualifications: - Bachelor's or Master's degree in IT (Computer Science)/Engineering or equivalent practical experience. - Certifications in Cybersecurity such as COMPTIA+, SC 200, or other specialized security certifications are advantageous. - Minimum of 3 years" experience in Cybersecurity SOC, Incident Management, and Operations Domain. - Profound knowledge of Network Security, Endpoint security, and familiarity with the Microsoft security landscape. - Familiarity with ITIL processes, excellent verbal and communication skills, and a commitment to staying updated on industry best practices. - Strong problem-solving and analytical abilities, ability to work well in a team, and adaptability to tight deadlines. Join us at KONE, where we foster an innovative and collaborative work environment that values each individual's contributions. We prioritize employee engagement, encourage knowledge sharing, and uphold sustainability practices. Our ethical business standards promote mutual trust and recognition of good performance. By offering diverse experiences and growth opportunities, we aim to support your career and personal development while promoting a healthy work-life balance. To explore more about career opportunities at KONE, visit www.kone.com/careers.,

As a member of the Workday Support Team, your primary responsibility will be to ensure day-to-day system support through Incident and HR Case Management. This includes continuous monitoring of support service adherence to SLAs and taking necessary actions to enable refinement and further adherence. You will be expected to conduct detailed analysis of incidents to identify themes related to technical issues or end user training requirements, and then take appropriate actions accordingly. Another key aspect of your role will involve the continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within the support team. You will also be responsible for the continuous review and refinement of support processes, specifically related to Incidents and HR Cases. In addition, you will play a crucial role in supporting the resolution of multiple ticket types, including Incidents, Service Requests, and Enhancements. This may involve troubleshooting, root-cause identification, solution planning, and collaboration with change delivery on configuration as necessary. You will also be expected to document, work on, and train the team on EIB execution and technical Workday work processes with continued refinement. To excel in this role, you should have a good understanding of Workday modules such as core HCM, absence & time tracking, and security. Hands-on experience in EIB creation, population, and successful loading is also required, while experience in M&A will be considered an additional advantage. Working knowledge of Workday Advanced Reports, including scheduling and alerts, is essential. Additionally, you should be proficient in Integration monitoring and failure analysis, with good experience in using ServiceNow. An understanding of ITIL processes is crucial for this role, and prior experience in L2 support would be advantageous. Overall, you will be a key player in ensuring the smooth operation of the Workday Support Team and providing high-quality support services to end users.,

NTT DATA is looking for an IT Associate Director to join their team in Hyderabad, Telangana (IN-TG), India (IN). The primary responsibility of this role is to oversee IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in ServiceDesk/End user/Infra support and a proven track record in service management. As an IT Associate Director, you will review service management KPIs and performance data to ensure the service provider meets performance standards. You will also oversee the quality of delivered IT services and solutions that support business requirements. Your role will involve embracing innovation, creating decision proposals, and supporting/driving the design/implementation process according to IT policies and guidelines. Additionally, you will be responsible for collecting, developing, and prioritizing new business demands on an ongoing basis. The ideal candidate should have a university degree in engineering, computer science, or a related field with 9-10 years of overall work experience in IT Infrastructure Management and 5-7 years of relevant experience as a Service Manager. Moreover, hands-on experience in ITIL-based ITSM process design and implementation is required. The candidate should possess in-depth knowledge and experience with ITIL process, excellent prioritization skills, and strong relationship management skills with infrastructure teams, application teams, stakeholders, business, and business partners. A background in overseeing the delivery of quality IT solutions that support business requirements is essential, from direct requests to complex global strategic initiatives. Furthermore, the candidate should have the ability to rapidly acquire new skills, a passion for continuous learning, and knowledge in multiple areas including Service Desk and support, End User support (O365/SharePoint/Teams), Reporting and Dashboard. Excellent communication skills (both written and verbal) and people management skills are also required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers business and technology consulting, data and artificial intelligence services, industry solutions, and development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to providing digital and AI infrastructure and is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in confidently moving into the digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for an IT Associate Director to join their team in Hyderabad, Telangana (IN-TG), India. As an inclusive and forward-thinking organization, NTT DATA values individuals who are exceptional, innovative, and passionate about their work. The primary responsibility of the IT Associate Director will be to oversee IT Service Management (ITSM) processes based on the ITIL framework. This role requires a highly skilled and experienced Delivery Manager with a background in ServiceDesk/End user/Infra support and a proven track record in service management. Key Responsibilities: - Oversee ITSM processes based on the ITIL framework. - Review service management KPIs and performance data to ensure the service provider meets performance standards. - Ensure the quality of delivered IT services and solutions that support business requirements. - Embrace innovation, create decision proposals, and support/drive the design/implementation process according to IT policies and guidelines. - Collect, develop, and prioritize new business demands on an ongoing basis. Required Knowledge and Experience: - Education: A university degree in engineering, computer science, or a related field. - Experience: 9-10 years of overall work experience in IT Infrastructure Management. 5-7 years of relevant experience as a Service Manager, with hands-on experience in ITIL-based ITSM process design and implementation. Skills Required: - In-depth knowledge and experience with ITIL process. - Excellent prioritization skills, capable of handling multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment. - Strong relationship management skills with infrastructure teams, application teams, stakeholders, business, and business partners. - Experience in overseeing the delivery of quality IT solutions that support business requirements. - Ability to rapidly acquire new skills and passion for continuous learning. - Knowledge in areas such as Service Desk and support, End User support (O365/SharePoint/Teams), Reporting and Dashboard. - Excellent communication skills (both written and verbal). - People management skills. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success in the digital future.,

As a Unix Infrastructure Engineer at Barclays, your primary responsibility will be to effectively monitor and maintain the bank's critical technology infrastructure. You will be tasked with resolving more complex technical issues in order to minimize disruptions to operations. Your role will require you to possess specific skills and qualifications to succeed in this position. To be successful in this role, you should have the following experience and qualifications: - RHCE / RHCSA Certified Linux engineer - 3 to 5 years of experience in system administration - Willingness to work in 24/7 rotational shifts - Knowledge of scripting and automation - Knowledge of ITIL process Additionally, highly valued skills may include: - Experience with Dev-Ops awareness - Familiarity with Scripting/Python - Knowledge and experience with Ansible awareness Your key accountabilities will include: - Providing technical support for the service management function to resolve complex issues for specific clients - Developing the support model and service offering to enhance customer service - Executing preventative maintenance tasks on hardware and software - Utilizing monitoring tools and metrics to identify and address potential issues - Maintaining a knowledge base containing detailed documentation of resolved cases - Analyzing system logs, error messages, and user reports to identify root causes of issues - Implementing automation, monitoring enhancements, capacity management, and resiliency measures - Identifying and remediating potential service impacting risks and issues - Proactively assessing support activities and implementing automations for stability and efficiency As an Analyst, you will be expected to: - Meet the needs of stakeholders/customers through specialist advice and support - Perform activities in a timely manner and to a high standard - Take responsibility for specific processes within a team - Lead and supervise a team, guiding professional development and coordinating resources - Demonstrate leadership behaviours to create an environment for colleagues to thrive All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. They are also expected to exhibit the Barclays Mindset to Empower, Challenge, and Drive in their daily behaviors.,

You should have a minimum of 7 years of experience in remote infrastructure management, with at least 6 years of working experience supporting both Desktop and Server virtualization. Your proficiency should include working experience in Citrix XenApp & Xendesktop, Xen Server implementation, and configuration. It is essential that you possess knowledge in troubleshooting and resolving issues in an Enterprise Citrix environment, which includes Web interface, Application enumeration, performance issues, printing, and provisioning. Additionally, you will be responsible for resolving all technical incidents escalated by the L-2 team. Your role will involve analyzing Change Requests, reviewing them with clients and stakeholders, validating information, and executing high complexity, critical, and emergency changes. You will also participate in Problem Management review meetings, provide root cause analysis, and drive Incident Review bridges by identifying potential Problems and recommending solutions to be implemented. Ensuring SLA compliance and availability of services will be a key responsibility, along with work experience on migration/upgradation projects and the ability to publish applications in a presentation server and test application connectivity. Effective communication skills, both verbal and written, are crucial within the team and with stakeholders. A good knowledge of ITIL processes is required, along with technical certification in Citrix and possession of ITIL certification. You should be willing to participate in on-call schedules, weekend change schedules, and work on 24/7 rotational shifts. As a VDI Engineer, you will be responsible for providing advanced technical support, troubleshooting, and operational management of the Virtual Desktop Infrastructure (VDI) environment. This role demands a strong understanding of VDI technologies such as Citrix, VMware Horizon, Azure Virtual Desktop, underlying virtualization platforms, and related infrastructure components. You will ensure the stability, performance, and availability of virtual desktops and published applications for end-users, resolving complex incidents, and contributing to continuous service improvement. Key Responsibilities: - Incident Resolution & Advanced Troubleshooting - VDI System Administration & Maintenance - Manage and maintain master images (golden images) - Oversee user profile management solutions - Implement and manage VDI policies via Group Policy Objects (GPOs) and VDI-specific management consoles - Monitor VDI infrastructure health, resource utilization, and user experience metrics In this role, you will be required to analyze logs, performance metrics, and system data to identify root causes of recurring VDI problems. You will also be responsible for administering and maintaining VDI systems, including managing master images, overseeing user profile management solutions, and implementing VDI policies. Monitoring VDI infrastructure health and user experience metrics will also be part of your duties. To be successful in this role, you must be able to turn meaningful insights into action and demonstrate ownership, teamwork, respect, and belonging. You are encouraged to be an owner from day one and work collaboratively to bring the company's vision to life. At CGI, you will have the opportunity to develop innovative solutions, build relationships with teammates and clients, access global capabilities, and benefit from industry and technology expertise. Leaders at CGI care about your well-being, provide opportunities for skill development, and support your career growth in a company built to last. Join CGI, one of the largest IT and business consulting services firms globally, and shape your career by contributing to a company focused on growth and lasting success.,

Excellent communication skills (verbal & written) and client-oriented approach. Application support background. Remote troubleshooting on Windows and Linux. CRM tool experience. Willing to work in US shifts. ITIL based support framework experience. Shift allowance

Must-Have Skills: 5+ years of hands-on experience with JIRA Service Management (JSM) Expertise in writing and optimizing JQL queries Strong knowledge of ITIL processes (Incident, Problem, Change, Release, etc.) Experience with SLA configuration and management in JIRA Proven ability to administer and manage JIRA projects and workflows Preferred: Professional certifications in JIRA/Atlassian suite Strong communication, problem-solving, and interpersonal skills

Req ID: 316015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now, We are currently seeking a Sr Zabbix Administrator to join our team in Bangalore, Karn?taka (IN-KA), India (IN), Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration, Technically manage the design and implementation of Zabbix tool, Hands on experience of end-to-end deployment, In-depth Knowledge of Systems Mgmt , Monitoring Tools, ITIL process, Integrations with different tools & scripting, Good understanding of Automation & Enterprise-wide monitoring tooling solutions, Hands on experience in integrating Enterprise Monitoring tools with ITSM platforms, Minimum (5) years hands on experience in administering and configuring Enterprise Monitoring tools at an L3 level, Having knowledge of IT Infra Programming/Scripting (Shell; Jason, MySQL; Python; Perl) Good understanding of OS (Windows and Unix), Must have good knowledge of public cloud platforms (Azure, AWS, GCS) Install and configure software and hardware, Apply Zabbix patches and upgrades once available to upgrade the environment, Lead troubleshooting of issues and outages, Provide technical support as requested, for internal and external customers primarily for Zabbix Undertake individual assignments or work on a project as part of a larger team analyzing customer requirements, gathering and analyzing data and recommending solutions, Ensure assignments are undertaken consistently and with quality, Produce and update assignment documentation as required, Experienced in customer interaction, Good communication skills (verbal/written), Experienced in dealing with internal and external stake holders independently during transitions and project driven activities, Willing to work in 24 7 work environment, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group, which invests over $3 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future Visit us at us nttdata NTT DATA endeavors to make https://us nttdata accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us nttdata /en/contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For our EEO Policy Statement, please click here If you'd like more information on your EEO rights under the law, please click here For Pay Transparency information, please click here , Show

Job Description Job Summary: The candidate will be responsible for building and deploying high-quality BI Platforms that are scalable. Key Responsibilities: Conduct assessments of client needs and environments to recommend optimal Tableau Server configurations and deployments. Develop and implement strategies for migration, upgrade, and optimization of multi-tier Tableau environments. Provide recommendation on best practices for Tableau Server administration, security, and performance tuning. Install, Upgrade, and provide ongoing support for BI Platforms (Peferably Tableau). Setup proactive monitoring to review the performance and health of the platform and implement solutions to optimize the performance. Responsible for global Customer Service, including end-user support and education and issue troubleshooting and resolution for all users of the Corporate IT BI Platforms. Automate workflows and processes to streamline Tableau Server administration tasks. Qualifications Minimum 5 Years of Experience Expertise in installing and upgrading enterprise-wide multi-node Self Servicing BI Platforms like Tableau Server and with High Availability. Experience in setting up Tableau Online Sites. Experience in Advanced Management and Data Management. Experience in activating the Tableau Advanced management and Data management features. Experience in maximizing the security and scalability of server capabilities using Tableau. Advanced management tools Experience in automating tasks using TABCMD, exposure to Rest API and Hyper API. Experience in building scalable dashboards using Tableau Desktop and Power BI Experience in setting up Tableau Server REST APIs, Data Management API, Hyper API, and Extensions. Expertise in setting up integrations with multiple source systems from BI Platform for data refreshes. Experience with Request, Incident, Problem, and Change Management processes. End User training and support. Nice to have: Experience in developing automation solutions using Python. Educational Qualifications: Bachelor/Master's degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics, and Advanced Analytics. Additional Information Thrive & Grow with Us : Competitive Salary: Your skills and contributions are highly valued here, and we make sure your salary reflects that, rewarding you fairly for the knowledge and experience you bring to the table. Dynamic Career Growth: Our vibrant environment offers you the opportunity to grow rapidly, providing the right tools, mentorship, and experiences to fast-track your career. Idea Tanks : Innovation lives here. Our "Idea Tanks" are your playground to pitch, experiment, and collaborate on ideas that can shape the future. Growth Chats : Dive into our casual "Growth Chats" where you can learn from the bestwhether it's over lunch or during a laid-back session with peers, it's the perfect space to grow your skills. Snack Zone: Stay fuelled and inspired! In our Snack Zone, you'll find a variety of snacks to keep your energy high and ideas flowing. Recognition & Rewards : We believe great work deserves to be recognized. Expect regular Hive-Fives, shoutouts and the chance to see your ideas come to life as part of our reward program. Fuel Your Growth Journey with Certifications: We’re all about your growth groove! Level up your skills with our support as we cover the cost of your certifications .

As a Windows Team Manager at the Technology and Operations (T&O) department of the bank, your primary responsibility is to oversee the management of Windows Team and Windows servers hosted in India. Your role is crucial in ensuring the efficiency, nimbleness, and resilience of the bank's infrastructure by focusing on productivity, quality & control, technology, people capability, and innovation. Your key accountabilities include managing the Windows Team, handling Windows Server Administration, vendor management, patch management, vulnerable and security management, as well as budgeting, audit, and risk management. It is essential that you possess a good understanding of System Administration on Windows and Linux Operating System, server architecture, and management. Your day-to-day duties will involve tasks such as installation, up-gradation, and troubleshooting of Windows Operating System, managing Active Directory, DNS, WINS, LYNC, Windows Server Backup, Backup Media management, Citrix management, and troubleshooting. Additionally, you will be responsible for security management by server hardening, patch management, and vulnerability fixing. You should also have experience in ITIL processes and practices, file transfer management, SAN/NAS storage management, and basic knowledge of scripting. As a leader, you will be expected to provide ongoing support and management to department staff, mentor team members, and handle project management responsibilities. To be successful in this role, you should have a minimum of 5-6 years of experience in managing end-user support teams or equivalent IT management experience. Strong leadership skills, excellent communication, customer service, organizational, project and personnel management skills are essential. The ideal candidate should be versatile, flexible, and willing to work in a fast-paced environment with enthusiasm. In terms of education, a Graduate degree in Computer Information Systems/Engineering is required. Core competencies such as project management, decision making, problem-solving, leadership, and interpersonal communication are crucial for this role. Technical competencies include ITIL certification, experience with Windows and Linux servers, software application support, and knowledge of various banking applications and technologies. You will be expected to collaborate with various departments within the bank, supervise outsourced resident engineers and third-party service providers, and establish relationships with vendors and the central support team. If you are a motivated individual with a passion for technology and operations management, we encourage you to apply now for this exciting opportunity.,

Subject matter Expert Location: Pune| WFO Immediate Joiners Experience: Minimum 2 Years in IT Service Desk Must Have Team Handling experience Any Graduate CTC:6 LPA 24/7 Rotational US Shifts Cab Provided Drop your cv - radhika@genesishrs.com

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be responsible to analyse & resolve Level 2 issues for applications developed in Java, and other SaaS based applications. Work independently on the Incident Management Process. Good understanding of Java, Python, or any basic programming language. Good Team player and quick learner. Willing to learn and work on new technology/ tools will be required. Investigate, understand, and help the users with their requests/issues. Handle user communication over phone, instant messenger, or email. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. Familiarity with Agile methodology. Support monthly maintenance activities done over the weekend. Handle on call responsibility in rotation (once every 3-4 weeks). Support disaster recovery activities. Knowledge of XWiki administration will be an added advantage. Atlassian products/ Jira Administration knowledge (server/data centre) will be an added advantage. You will develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). To ensure youre set up for success, you will bring the following skillset & experience: 3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications. Working knowledge of applications like XWiki, Confluence, SharePoint, Docusign will be preferred. Should be comfortable working on Support project with prior experience in support. Well versed with configuration and debugging of applications. Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must. Ability to work independently and in a team environment with ownership and accountability. Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach. Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational) Whilst these are nice to have, our team can help you develop in the following skills: Knowledge of ITIL Process/Remedy application will be added advantage. Ability to understand and practice ITIL methodology for support

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Linux & Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

Req ID: 322569 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Management Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). As an Application Management Specialist, you will provide technical assistance, customer support and administrative duties for all of Launch s Customer Delivery Applications, such as Atlassian products, Miro, etc. You will apply your problem-solving skills to address each clients unique challenges with a creative approach and drive efficiencies for our organization. Additionally, part of your responsibilities will include coordinating migration and integration activities between Launch, vendors, NTTD Infosec and IT teams. You will conduct user management, licensing, and provisioning of users in each tool and troubleshooting and user or access issues. You will also coordinate with the Launch Practices, vendors and NTTD IT teams when required, ensuring smooth information flow. It will be essential to track and report progress on any user incidents on a weekly basis or as needed to keep all stakeholders informed. Job Responsibilities: Setting up new users and giving them access to our Launch s customer delivery applications in collaboration with other org admins. Evaluate and manage the usage of Atlassian add-ons to meet team and business needs. Thorough understanding of software tools, such as Jira, Confluence, Miro, etc architecture to be able to troubleshoot, isolate and solve user incidents. Collaboration with vendors, NTTD security and IT teams during integration and migration activities. Lead the troubleshooting of issues and outages, applying a broad knowledge of application programming and design to analyze and isolate issues. In-depth Knowledge of systems mgmt., monitoring Tools, ITIL process, Integrations with different tools scripting. Provide technical support as requested, for internal and external customers primarily for Launch s customer delivery applications. Conduct training for employees and new hires on Launch s tools and briefing the team on new functionalities. Interact with internal and external stakeholders independently during transitions and project driven activities. Undertake individual assignments or strategic projects as part of a larger team analyzing customer requirements, gathering, and analyzing data and recommending solutions. Apply OS patches and upgrades on a needed basis as directed by NTTD infosec, Okta or IT teams. Qualifications 5-8 years experience administrating and configuring software products / tools. Strong knowledge and familiarity with JQL. Strong verbal and written communication skills. Working knowledge of different software development methodologies such as Scrum, Kanban, etc. Hands on experience in administering and configuring enterprise monitoring tools at an L3 level. Thorough understanding of API integrations. Knowledgeable TCP/IP architecture and communications hardware. In depth knowledge of systems architecture, internal processes, and interdependencies. Experience directly integrating Atlassian products with other systems is preferable. Knowledge of script runner is a plus. Undergraduate/bachelor s degree in information technology or computer science. Additional Requirements: Profession certification We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Responsibilities Production Support for payments applications Need to handle P1/P2 incident with proper update to management Handle user emails query and applications alerts Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis) Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests Contribute towards ensuring DR readiness of all production applications Contribute towards resolving Hardware, Software & Application related security vulnerabilities Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems Need to be available for any issues affecting production Contributing Responsibilities Need to provide on-call support on rotational basis Technical & Behavioral Competencies Mandatory : Unix, Oracle, Java and ITIL process Good to Have: Dynatrace

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Responsibilities Analyses and resolves information system issues related to the desktop computing environment, • network applications, production applications, and hardware. • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. • Deploy other hardware requested through arranged collection in the IT dept. or set up at the users desk. • Local asset management. • Support and assist users with JML (Joiner, mover leaver) process • Support and maintain local conference and meeting room equipment • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and • resolved to agreed targets as defined in the Service Level Agreement (SLAs). • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary. • Manage calls with 3rd party suppliers where necessary through to closure • Escalate calls where necessary to the support manager, report on status of outstanding calls • Builds relationships with other international support teams to create a cohesive support team • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc • Consult with local business and senior leadership to evaluate support requirements and execution planning. • Drive local optimization efforts by identifying service issues and implementing improvements by • automation, self-service and other measures. • Drive technology adoption of end user services related applications and systems • Support Audits related activities alongside other tech functions and business. • Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Professional Skills: Excellent technical knowledge in all key areas of EUS technologies, e.g. • Windows and Mac OS • Microsoft Office 2016, Office 365 & Teams • iOS and Android devices • Hardware and Peripherals • Mobile devices Skills about Call Management Systems, especially Service Now • Teams conferencing and enterprise voice • Audio visual systems (TV/Projector systems) and conference technology • SCCM • Basic Network Skills • ITIL certified • Experience in working in an international environment Personal Skills: • Ability to communicate effectively with members of the support team, customers and 3rd parties • Ambitious and articulate with a desire to progress their career • Excellent customer service skills • Well, presented • Ability to stay calm under pressure, Organized approach to work • Ability to manage multiple tasks at the same time • Positive and adaptable attitude, Collaborative workstyle • English Language Skill

ROLES 1. This is a Techno-functional application support role for all 3rd party systems. 2. The role will require the person to communicate (both verbal & written) with external partners, internal users & business verticals for day to day support of systems, data analysis, audit etc. 3. Will be required to monitor, analyze and manage logs to resolve issues, provide RCAs and fixes. 4. Ability to work under pressure 5. Collaborate with cross-functional teams including developers, DBAs, infrastructure, and vendors. 6. Maintain and update support documentation, knowledge base. 7. Monitor and track project progress, identifying and resolving issues and risks. 8. Communicate regularly with stakeholders to report on project status, escalate issues, and manage expectations. 9. Being a financial institution , the applications are available 24X7 hence it is expected that the candidate should be open to work across shifts. Qualifications: 1. 2 to 3 years of experience primarily in IT application support roles. 2. Strong communications skills, both written & Verbal. 3. Good knowledge of SQL for querying databases (e.g., Oracle, SQL Server). 4. Familiarity with Linux/Unix and Windows Server environments. 5. Good understanding of Project Management Methods. 6. Prior experience in analyzing logs, metrics & monitoring systems, databases. 7. Should have basic knowledge of Cloud computing. 8. Understanding of ITIL process. Apply Now Apply For Job

As a Threat and Vulnerability Management professional, you will utilize your 8 years of experience in the field to strengthen the security posture of the organization. This role is based in Bangalore and follows a hybrid mode of work under Full-Time Employment. Your primary responsibility will be to effectively manage threats and vulnerabilities by leveraging tools such as Qualys and applying your expertise in Vulnerability Management. You will work closely with various operating systems, focusing on operational improvement and implementing ITIL processes to ensure a robust security framework. Your contributions will play a crucial role in identifying and mitigating potential risks, thereby safeguarding the organization's assets and data. Strong attention to detail, analytical skills, and the ability to work collaboratively across teams will be essential for success in this role.,