357 Itil Process Jobs - Page 3

SAP EWM Functional experience between 8 and 10 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7). Total Experience Expected: 08-10 years

Service Desk Voice based technical support experience in a global environment Basic technical knowledge of Desktop/Laptop and Mac Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker. Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking, Abilities to perform software installations and troubleshooting. Able to work under pressure to resolve issues affecting production services coordinating multiple teams. Excellent analytical, problem-solving and multi-tasking skills. Technical knowledge of different client operating systems. Should have worked on any ticketing tool and should be able to work within SLA's Good verbal and written communication skills Experience with creating process, procedures, and documentation relating to incident management or systems operations. Good process Knowledge on ITIL. The willingness to work in a 24*7 environment."

You are an exceptional, innovative, and passionate individual who is seeking an opportunity to grow with NTT DATA. If you envision yourself as part of an inclusive, adaptable, and forward-thinking organization, this role might be the perfect fit for you. As an ITIL Account Service Operations Sr Analyst based in Bangalore, Karnataka (IN-KA), India, you will leverage your strong understanding of ITIL processes and principles to contribute to the success of multiple accounts. Your leadership skills will be essential as you handle various accounts with efficiency and expertise. In this role, you will be expected to demonstrate your knowledge of ITIL tools, along with your exceptional verbal and written communication skills. Your ability to create and document processes effectively will be crucial for maintaining operational efficiency and excellence. Additionally, competencies in conflict resolution, customer service, facilitation, and executive presentation will be valuable assets in this position. You will have the opportunity to work in a dynamic environment where your skills and expertise will contribute to the long-term success of NTT DATA and its clients. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a significant presence in the industry. Serving 75% of the Fortune Global 100, we are dedicated to helping clients innovate, optimize, and transform for sustainable success. As a Global Top Employer, we boast a diverse team of experts across more than 50 countries and a strong partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence solutions, industry-specific offerings, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a prominent provider of digital and AI infrastructure on a global scale. As part of the NTT Group, we invest significantly in research and development to empower organizations and society to embrace the digital future confidently and sustainably. Join us in shaping the future of technology and business at NTT DATA. Visit us at us.nttdata.com.,

Job Title: Application Support Lead (24x7 Operations) Location (JOB) Chennai - Olympia Tech Your Work Location - REMOTE- Permanent Work from Home. Employment Type : Full-time, Shift-based (24x7) Lead Experience - 4 to 5 yrs in Lead role. Vertical / Domain - Finance or Trade Preferable. Role Overview We are seeking an experienced Application Support Lead to manage and guide a 15 to 20-member support team in a 24x7 environment. The ideal candidate will possess strong technical skills in application debugging (code-level), infrastructure, and database management, combined with proven leadership experience in managing shift operations, rosters, and SLA-driven deliverables. Key Responsibilities Provide advanced L2/L3 support for business-critical applications Debug application code in [ .NET/Python] to identify and resolve issues. Monitor and manage application performance, uptime, and availability. Collaborate with development teams for defect fixes and release management. Perform database queries, tuning, and troubleshooting Support infrastructure-related issues, including server, storage, and network components. Lead and mentor a 15 to 20-member team in a 24x7 support environment. Prepare and manage shift rosters, ensuring adequate coverage for all hours. Assign work, track progress, and ensure SLA adherence. Conduct performance reviews, skill-gap assessments, and training sessions for team members. Act as an escalation point for critical incidents and major outages. Work Environment 24x7 rotational shift operations. High-pressure, mission-critical application environment. On-call availability for urgent escalations. resumes can be shared with devika.raju@kumaran.com or WhatsApp - 8122770798

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Bangalore Immediate joiners preferrable Rotational shift timings Virtual mode Thanks 7200217280

Only F2F Interview (Apply only if available for F2F Must) Apply - sandhya.khinchee@adecco.com Ph No-8431233602 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment

Position Purpose Design and participate in the deployment of resilient and high-performance infrastructure solutions in internal and public clouds as a Product Owner around VMWARE technology. Maintain production services in operational condition 24/7 Provide level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve Work closely with global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Manage, monitor and lead technical projects independently Participate in major projects as SPOC VMWARE Infrastructure Responsibilities Leadership and Team Development: Lead, mentor and develop a team of Unix to achieve technical and operational excellence Foster collaborative environment that encourages knowledge sharing and innovation Supervise the maintenance, configuration, and optimization of Unix/Linux systems to ensure reliability and efficiency. Act as an escalation point for complex Unix related technical issues and outages Identify and address training and development needs, facilitating growth opportunities for team members. Set clear objectives, KPIs, and performance expectations for team members. Conduct regular performance reviews and provide constructive feedback. Provide insights and recommendations to senior leadership for operational improvements. Direct Responsibilities Provide the expected expertise support VIRTUALIZATION VMWARE in order to maintain the Production IT environment in operational conditions. - Automate and Industrialize the technical solutions that will be delivered - Ensure that you always respect the BNP CIB security policies in force - Work closely with the Nearshoring team in Madrid/Warsaw and ensure overall alignment with AMER and APAC - Design products and services around the cloud by preparing product specifications and managing the Lifecycle - Know how to evolve in a very dynamic environment that offers and promotes digital technologies and innovation. - Be customer oriented - Be independent and proactive. Contributing Responsibilities The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes: IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization CAAS (Container As A Service): Containers / Middleware / Sharepoint PAAS (Platform As A Service): Databases / Data Analtics Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process For this position you will be integrated into the IAAS-VIRTUALIZATION team made up of around twenty EMEA people and in charge of products and services around virtualization technologies (VMWARE/NUTANIX) in a Production environment. Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies. Proficient in English. Good interpersonal and communication skills. Technical & Behavioral Competencies Business skills: - Architecture (Mastered) - Knowledge of Data (Mastered) - IT development (Mastered) - Computer tests (Expert) - IT infrastructure (Expert) - Management of production operations (Expert) - Computer security and cyber security (Mastered) - IT / Business Relations (Mastered) Transversal skills: - Analytical capacity (Expert) - Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered) - Ability to understand, explain and lead change (Mastered) - Ability to define relevant performance indicators (Mastered) - Ability to work with Agile methods (Mastered) Behavioral skills: - Ability to share/transmit knowledge (Expert) - Be results oriented (Expert) - Creativity & Innovation / Ability to solve problems (Expert) - Ability to collaborate / teamwork (Expert) - Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort. - Provide technical guidance and mentorship to team members. - Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager. - Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers. - Able to work autonomously and as part of a team using strong analytical skills. - Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude. - Demonstrate a systematic and logical approach to problem-solving. - Able to follow the banks standards, processes, and procedures. - Escalating incidents internally or to 3rd party partners when required. - ITIL 4 Foundation qualification. Requirements [only in bullet points, technical & leadership & soft skills, nice to haves etc. on the same place, no splits]. Example: English (mandatory) Expertise on high availability environments. VMware vCenter Server versions 7.0 & 8.0 ESXi Patching & Upgrade Vulnerability management VMware vSAN Affinity Rules Any Automation Skill Experience on Monitoring tools (OME, Dynatrace) Ability to work well under pressure, ability to work autonomous and in team environment. Good interpersonal and communication skills. Experience of delivering strategic priorities within strict timelines. Experience on production environment and support Specific Qualifications (if required) VMware Certified Professional Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Communication skills - oral & written Client focused Ability to deliver / Results driven Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to manage a project Analytical Ability Ability to develop others & improve their skills Education Level: Bachelor Degree or equivalent Other/Specific Qualifications (if required) Participating in standby 7x24 as per the requirement Evaluate emerging system technologies and align their benefits with the business strategy of BNPP.

Only F2F Interview (Apply only if available for F2F Must) Apply - rohita.robert@adecco.com Ph No-8951858328 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 5 - Expert Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 3 - Experienced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the documentation required to support the Technical Reviews and CAB meetings - Notifying Change owners and implementers of the approval, rejection and rescheduling of Changes - Confirming the closure and closure status of Changes and conducting any post implementation reviews required - Production of management statistics on the Change process - Timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals and Client communications - Responsible for meeting targets of KPIs and SLAs - Providing a point of escalation for any issues - Demonstrating the ownership to safeguard the IT Infrastructure of the organization - Working knowledge about the core components aligned to ITIL process in general and Change Management being reviewed, or changes proposed. - Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data - Strong interpersonal skills to engage in cross business/team discussions across the different Geographical teams in the organization - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. ITIL Certified (Min Foundation level) - Communication skills (oral and written) in the English, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization

Required Skills Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Technology | Usage of ITSM tools | IT Service Management | Service Desk Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the documentation required to support the Technical Reviews and CAB meetings - Notifying Change owners and implementers of the approval, rejection and rescheduling of Changes - Confirming the closure and closure status of Changes and conducting any post implementation reviews required - Production of management statistics on the Change process - Timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals and Client communications - Responsible for meeting targets of KPIs and SLAs - Providing a point of escalation for any issues - Demonstrating the ownership to safeguard the IT Infrastructure of the organization - Working knowledge about the core components aligned to ITIL process in general and Change Management being reviewed, or changes proposed. - Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data - Strong interpersonal skills to engage in cross business/team discussions across the different Geographical teams in the organization - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. ITIL Certified (Min Foundation level) - Communication skills (oral and written) in the English, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 5 - Expert Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the documentation required to support the Technical Reviews and CAB meetings - Notifying Change owners and implementers of the approval, rejection and rescheduling of Changes - Confirming the closure and closure status of Changes and conducting any post implementation reviews required - Production of management statistics on the Change process - Timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals and Client communications - Responsible for meeting targets of KPIs and SLAs - Providing a point of escalation for any issues - Demonstrating the ownership to safeguard the IT Infrastructure of the organization - Working knowledge about the core components aligned to ITIL process in general and Change Management being reviewed, or changes proposed. - Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data - Strong interpersonal skills to engage in cross business/team discussions across the different Geographical teams in the organization - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. ITIL Certified (Min Foundation level) - Communication skills (oral and written) in the English, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization

About The Role Skill required: Tech for Operations - Technology Architecture Designation: App Automation Eng Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for ResponsibilitiesMay manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Banking Industry delivery experienceUnderstanding of high level Banking architectures and Banking productsExperience in Automation and Digital TransformationEnsuring the successful execution of software projects, meeting client expectations and driving innovation in software development Experience in multiple Domains.Lead the team to break down the project into user stories, develop a product backlog and prioritize these stories.Understanding of AI, Data & Technologies. Roles and Responsibilities: Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Qualification Any Graduation

A minimum of 2 to 3 years of experience in SQL Support. Candidates residing in or near Mumbai will be preferred. An immediate joiner or a 1-week joiner will be preferred. About the Role The candidate must have technical production support experience. candidate should ensure 99.99% uptime of system. The candidate must know the ITIL process of change/release management. The Candidate must have hands-on experience in issue analysis and bug fixing candidate must know SIT and UAT testing. candidate must have hands-on experience with a ticketing tool like Unidesk, unicenter, etc. Candidate must know about Windows scheduler and SQL scheduler. The candidate has docker and container will be preferable. The candidate has experience with monitoring tools like Appdynamics, appnomic, and Dynatrace will add an advantage. Candidate should know criticality of P1, P2, P3 and so on category ticket. The desired candidate should have quality communication and technical Knowledge such as SQL Server, IIS, and API. The candidate must also possess experience in software development, deployment, and maintenance. Strong skills in applications production support mainly within Windows Server, MS-SQL, IIS, and Technology Key Responsibilities Perform daily health checks of applications and update the status in the health check sheet. Proactively monitoring application performance, Integration jobs/Batch processing. Monitor ticket assigned in group and act for closure Ensure all tickets close as per agreed time (As per SLA agreement). Coordinate with multiple teams for incident resolution like the Server Team, DBA Team, Network Team, Storage Team, etc. Provide data to different business teams by running SQL queries. Perform deployment of release in SIT and prepare SIT test cases. Perform Production release deployment and monitoring. Periodically review the system performance and capacity to avoid any impact on availability. Participate in BCP Drill activity update the run book. Qualifications Graduation Role Proficiencies:- Experience in Production Management for Windows Application server. Technically sound on MS-SQL Writing SQL Queries, View, and Store Procedures Creation of a website on the IIS Server Create and modify SQL jobs and Window batch files

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems remain operational and efficient. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills.- Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical and problem-solving skills.- Experience with incident response and resolution processes.- Familiarity with various operating systems and network configurations.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 7.5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve incidents effectively, while adhering to established operating models and processes. Your role will also encompass hardware and software support, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical and problem-solving skills to address technical issues effectively.- Experience with incident management tools and ticketing systems.- Familiarity with server and network troubleshooting techniques.- Ability to communicate technical information clearly to non-technical stakeholders. Additional Information:- The candidate should have minimum 2.5-4 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to excellence in service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between project teams and stakeholders to ensure alignment and clarity on project objectives.- Monitor project progress and performance, providing regular updates to stakeholders and making adjustments as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of project management methodologies and frameworks.- Experience in stakeholder management and relationship building.- Ability to analyze complex problems and develop effective solutions.- Familiarity with service delivery metrics and performance indicators. Additional Information:- The candidate should have minimum 3 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

International Technical Voice Support Min 1yr exp. in Tech Support/Service desk/Troubleshooting/L1 Any Graduate CTC - Upto 4.5 LPA US SHIFTS Immediate Joiners For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with 1 Year experience in International Technical Voice Support Immediate Joiners Good communication Skills Perks and benefits Cab Facility Performance based Inc

Job Description Total IT Experience: 4-7 years Working Hours - UK Shift Responsibilities/Duties:- Analysis and reporting of incident data to identify trends, potential problems and root causes Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. Diagnosis to determine whether new incidents are related to known errors or existing problem records Facilitating and coordinating technical meetings Leading and facilitating post mortem investigations into high impact faults. Managing root cause analysis between technical teams. Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. Production of statistics and reports to demonstrate performance of the Problem Management process Overall Project/Task description:- To provide a high quality, proactive support and management service to a large multi-client community as part of a customer focused support team. Working to contracted SLAs and delivering best in class services to our customers. The Problem Analyst has responsibility for analysis and reporting of incident data to identify and eliminate causes, Initiating actions to fix, diagnosing to identify related to errors, facilitating and coordinating technical meetings. Statistics and reports demonstrate performance of the Problem Management process. Working within the ITIL process. Working to contracted SLAs delivering best in class service to the customer. Absorbing and fully understanding Problem Management team processes from UK colleagues and utilizing them to execute daily activities; delivering the highest level of Problem analysis in order to eventually take full ownership of specified problem responsibilities for list of customers. Experience in IT Infrastructure Support environment, and ability to co-relate support processes in call/ticket closure activity. Proficient in the use of Excel and M365 products. Ability to develop reports from raw data pertaining to calls as per stakeholder requirements, including configuring advanced formulas and creating manipulating graphs and pivot tables. Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities. Should be Self-driven and resourceful to achieve goals independently as well as work well in groups. Can demonstrate a high level of exposure and knowledge of Problem Management workflow: Problem Identification Impact Assessment Classification Actioning Manage to Closure Apply/Suggest Changes to Process as required Demonstrable Root Cause Analysis experience in an IT support environment Should mandatorily possess excellent Communication Skills. Both Written and Oral. Ability to take organizational Problem processes and guidelines, and practically apply to real-life Problem Management; ability to think independently, taking control where necessary to achieve resolution. Ability to diagnose an incident or series of incidents to get to a point of problem identification, followed by subsequent protocol steps. Ability to accurately arrive at, and clearly explain, conclusions. Regards, Dakshata NEC SWS Additional Information Excellent Communication Skills required.

Could you be the full-time Threat and Vulnerability Management Analyst in Bangalore were looking for? Your future role Take on a new challenge and apply your ethical hacking expertise in a cutting-edge field. Youll work alongside talented, collaborative, and forward-thinking teammates. You'll play a key role in safeguarding our organization's assets and enhancing our security program. Day-to-day, youll work closely with teams across the business (such as infrastructure, application owners, and third-party vendors), analyze threat intelligence reports, and develop remediation plans, among other impactful responsibilities. Youll specifically take care of vulnerability assessments, penetration testing, and implementing Secure SDLC programs, but also contribute to designing and delivering actionable security dashboards. Well look to you for: Tracking new and emerging threats and vulnerabilities, verifying their applicability, and initiating remediation activities as necessary Analyzing assessment reports provided by vendors or third parties and resolving them within defined SLAs Developing remediation plans by collaborating with infrastructure and application owners Providing guidance on patching, configuration settings, and additional security controls Defining the scope of assessment activities across internal and partner organizations Designing and delivering actionable information security dashboards and metrics Creating awareness about good security practices and the benefits of Secure SDLC programs Prioritizing vulnerabilities based on risk and driving them to closure using tools like Qualys, Skybox, and SecOps All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelors or Masters degree in Engineering, Technology, or a related field 68 years of relevant IT experience Professional certifications such as CISSP, CEH, GPEN, or OSCP Exposure to threat modeling, systems hardening, and Secure SDLC programs Experience in application penetration testing and ethical hacking Proficiency with tools like Qualys, Veracode, Nessus, AppScan, and Skybox Knowledge of TCP/IP stack, OSI layers, application programming interfaces, middleware, and mobile technologies Familiarity with penetration testing methodologies (e.g., OWASP, OSSTMM, PCI DSS) Strong analytical skills and the ability to drive innovation and process improvement Solid understanding of ITIL process frameworks and experience in creating processes in complex multivendor ecosystems Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilize our flexible and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development through award-winning learning Progress towards leadership or specialized roles within cybersecurity Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

We are looking for a ServiceNow - Developer Youll make a difference by: Design, develop, and implement ServiceNow applications and modules (e.g., ITSM, CSM, HAM/SAM, etc.) Customize ServiceNow forms, workflows, business rules, client scripts, UI policies, ACLs, and notifications, etc. Build and optimize Service Portals, widgets, and catalog items with a user-centric design Integrate ServiceNow with third-party tools and external systems using REST/SOAP APIs, Integration Hub, and spokes Participate in requirement gathering, technical design, testing, and deployment processes Troubleshoot, debug, and improve existing ServiceNow implementations Maintain clear and comprehensive technical documentation for all customizations Ensure platform security, performance, and compliance with standard methodologies Collaborate with partners, business analysts, and other developers to deliver high-quality solutions Handle data imports, transform maps, scheduled jobs, and background scripts Conduct unit testing, peer reviews, and UAT Support upgrades and patching activities, ensuring compatibility of custom developments with new releases Stay updated with the latest ServiceNow features and standard methodologies Youll win us over by: 3+ years of experience in ServiceNow development, with at least 1+ year in the CSM module Solid understanding of ServiceNow modules like Incident, Problem, Change, CMDB, Catalog, Knowledge, etc. Experience with ServiceNow Flow Designer, Integration Hub, and Service Portal Hands-on experience with REST/SOAP API integrations Proven knowledge of data security between scopes, including cross-scope privilege management and carrying out scoped access controls Good understanding of ServiceNow Translation Framework and implementing multilingual support across modules Proficient in JavaScript, Glide APIs, and Client-side/server-side scripting Understanding of data models, Access Control (ACL), and CSM-specific roles and permissions Demonstrable understanding of ServiceNow upgrade process and handling deprecated features ServiceNow Certified System Administrator (CSA) Good to have ServiceNow Certified Application Developer / Implementation Specialist Experience with DevOps for ServiceNow (ATF, pipelines, source control integration) Project based experience in data migration/validation Experience with AI Search, Next Experience UI, and Workspaces Understanding of ITIL process Familiarity with Agile/Scrum methodologies

This Position reports to: IS Engagement Manager In this role, you will have the opportunity to own software solution architecture across multiple architecture categories and ensure its alignment with enterprise and data architecture standards. Each day, you will be responsible for the design and build, integrity, and quality of an Information Systems (IS) solution and associated IS services delivered to business. You will also showcase your expertise by consulting, advising, and supporting on the installation of new IS solutions/services, or changing existing IS solutions/services. The work model for the role is #LI #Onsite This role is contributing to the Electrification business in India. You will be mainly accountable for: Acts as Subject Matter Expert in relevant area of responsibility of OTC, contributing technical and business process/data expertise to either support ongoing operations or project new software Deep and hands on knowledge in all areas of OTC domain. Analyze the existing systems and highlight areas of improvement Strong experience in translating business requirements into technical IS capabilities and solutions Providing enhancements to all applications, and providing support to all third-party software tools Guides development and analyzes of functional specifications Analyze and decompose complex requirements Integrate multiple systems and reconcile needs of different teams Building, designing, examining, and implementing well organized and structured IT applications to meet business needs. Qualifications for the role Masters Degree/Certification in information management, computer systems, business engineering and/or relevant work experience and/or Bachelors with 5+ years of working experience including multiple (at least 2) SAP life cycle implementations in the areas of OTC including but not limited to SD / LE / MM / CS / PS-FICO / EDI / Internet Applications and Analytics for OM. Strong architectural experience with Functional leadership experience in ITO/OTC, able to influence, to guide, to coach and to train. Proven demonstrated experience in architectural role. Experience with Fiori UI, S/4 HANA or cloud solutions desired. Good team spirit, able to collaborate within a multicultural team and be able to serve different stakeholders.

Candidates need 4+ years in production support with SQL, Unix/Linux, shell scripting, job monitoring tools, ITIL, and log troubleshooting skills. The first round will be conducted online, followed by a face-to-face second round.

Strong experience in Windows Server environment, especially with file server roles. • Hands-on knowledge of Active Directory (user/group management, group policies, permissions). • Familiar with file/folder permission delegation, NTFS, and share-level permissions. • Understanding of approval workflows (could be through ticketing tools • Good interpersonal and communication skills to explain and coordinate with users. Role & responsibilities Network Share Drive Share Drive Expansion CHANGE Request implementation and monitoring Basic knowledge of Share creation CIFS/ NFS Basic knowledge of Active Directory and groups Outlook DL How to apply permission's to share drive Access to other users data/ revoke access Recreate Roaming Profile/Citrix Profile PST mapping User Data Transfer ITIL process - Incident and Change mgmt.

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

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