506 Itil Process Jobs - Page 3

We are hiring for Infra Project Manager role for Navi Mumbai Location. Please find below JD for our reference. Infra Project Manager Educational Qualification BE/B.Tech(any branch)/ MCA/M.Tech/ MSC IT / MSC CS Work Location - Navi Mumbai, Belapur 24/ 7 Support Environment 6 days a week (Monthly Twice) Banking industry experience (Good tohave) Documents required for BV purpose ( Must have EPFO service history records with supporting documents for past 5 years) About The Role Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like, Linux, AIX, Websphere, Webl...

Hiring Transport IP Engineer to manage and support a 247 US telecom IP Transport Network, handling monitoring, configuration, troubleshooting, and escalation of L2/L3 issues to ensure uptime and service continuity.

3 to 5 yearsServiceNow Developer is responsible for designing, building, and maintaining solutions on the ServiceNow platform by developing custom applications, workflows, and integrations using JavaScript and web services Must have worked on ServiceNow Ticketing System in a Developer role Should have experience in ServiceNow Integration with middleware platforms, monitoring tools, building custom solutions Develop integrations with other systems and applications using ServiceNow's web services and APIs Write custom scripts and business rules in JavaScript to add dynamic behavior to workflows and applications Configure the platform, including forms, lists, and reports, to improve user experi...

We are looking for Service Management consultant to join our highly motivated team. We want dynamic people and welcome and encourage candidates with a diverse variety of experience and history. People who have the motivation to develop and excel in Micro Focus technology and deliver value to our customers. Your Impact: Responsible for delivery of assigned tasks within the delivery cycle of a project. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments. Works with and under the direction of the Project/Technical Manager and with...

As a Cisco UCCE L2 at TechFastConsult, you will play a crucial role in configuring and managing the Cisco Unified Contact Center Enterprise (UCCE) to ensure seamless operation of contact center solutions. Your responsibilities will include troubleshooting issues, resolving escalations, and collaborating with IT and support teams to maintain system performance and enhance client satisfaction. This full-time hybrid role based in Noida offers some work-from-home flexibility. - Configure and manage the Cisco Unified Contact Center Enterprise (UCCE) to ensure smooth operation of contact center solutions - Troubleshoot issues and resolve escalations related to contact center components such as ICM...

Proven experience leading and managing a service desk or technical support team, typically 5+ years. Experience managing teams across multiple shifts or remote locations is often preferred ITIL Foundation certification, demonstrating a foundational understanding of IT Service Management principles Ability to interpret data, identify root causes of problems, and develop effective solutions Should be able to track and analyze key performance indicators (KPIs), such as resolution times, customer satisfaction scores, and ticket volumes, to identify trends, gaps, and areas for improvement Apply methodologies like Lean, Six Sigma, or PDCA to identify inefficiencies and implement process improvemen...

Your future role Take on a new challenge and apply your ethical hacking expertise in a cutting-edge field. Youll work alongside talented, collaborative, and forward-thinking teammates. You'll play a key role in safeguarding our organization's assets and enhancing our security program. Day-to-day, youll work closely with teams across the business (such as infrastructure, application owners, and third-party vendors), analyze threat intelligence reports, and develop remediation plans, among other impactful responsibilities. Youll specifically take care of vulnerability assessments, penetration testing, and implementing Secure SDLC programs, but also contribute to designing and delivering action...

10+ years of experience in application support, preferably in the financial services or capital markets domain. Minimum 3+ years of hands-on experience with NSE or other exchange trading systems. Experience in leading and mentoring support teams. Required Candidate profile Working knowledge of databases (SQL, Oracle, etc.) Familiarity with ITIL processes, incident/problem/change management. Strong communication skills to interact with internal and external stakeholders

o Oracle DBA with core admin skills and hands-on o Oracle RAC experience / hands-on is a must, sound technical knowledge of RAC technology o Oracle dataguard experience is a must, very good understanding of Oracle dataguard o Must know Oracle backup and recovery scenarios, RMAN techniques o Working knowledge of Oracle Enterprise Manager, Oracle Wallet, Partitions o Working knowledge of Oracle Performance tuning scenarios and fixes o Good troubleshooting skills o Good written and verbal communication skills. o Hands-on on Oracle database migration from 11g/12c to 19c etc. o Oracle Golden Gate o Oracle Sr. DBA SME role o Should have thorough understanding of ITIL process o Oracle database migr...

The Support Applications Operation Manager reports to the Head- Services Operations Platform manager and is accountable to running & maintaining all business applications in his/her portfolio (a group of solutions related to Parts Application and Service Engineering application with the all the New Cutting Edge Technologies ). With strategic partners, he/she will ensure the availability and the performance of the applications in his/her scope. Reporting to the Head- Services Operations Platform manager he/she will: Learn and manage the maintenance activities in coordination with Support partners for Service Engineering Work towards availability and performance for applications in production ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice supp...

About The Role CF Transformation Change Hub Senior Analyst/Analyst Management Level: 10-Senior Analyst/11-Analyst Location: Bengaluru, BDC14A/Gurugram, DDC1A Must-have skills: Change Management Initiatives About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team mem...

Role Overview: The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality technical support and contribute to the overall IT service delivery. Key Responsibilities: Technical Support Provide first-level support via phone, email, chat, or ticketing systems Troubleshoot and resolve hardware, software, printer, and network-related issues Assist with account setups, password resets, permissions, and software installa...

Must have: 10 + Years of exp. in Front Office Support, Application/ Production Support Exp. in Trading Screen, BidFX, Equities, FX and derivatives, Trade flow & Compliance, SQL Queries for troubleshooting, Monitor Batches, support third-party apps

Lead design and implementation of BMC Helix ITSM, Digital Workplace, ESM, and HelixGPT solutions. Develop AI agents, ensure ITIL alignment, and coordinate with global teams for solution delivery.

Should be having Strong knowledge of SWD products especially SCCM 1611/1706/1806/2107 or any latest CB Should be having strong experience in Microsoft Intune (MDM) cloud solutions. Experience in using Microsoft BitLocker Administration and Monitoring (MBAM) Experience with: Office 365 Apps for Enterprise deployments via SCCM and/or Intune Good knowledge of Intune and Co-Management Ability to relay technical knowledge to both technical and non-technical people, written and verbally. Must possess the ability to work independently with minimal management supervision and as part of a global team of engineers Demonstrated aptitude for providing exceptional customer service Enhance the technical e...

Job title : Early Careers Talent Management Lead Talent Services About the job We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoples lives. We are also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Join Sanofis talent team and you can play a vital role in the performance of our entire business while helping to make an impact on millions around the world. As an Early Careers Talent Management Lead, you will play a crucial role in attracting, developing, and retaining top ear...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Veritas NetBackup Administration, NAS Architecture and Design Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:NetBackup Backup and recovery solutionsRole Description:Must have 5 years of hands-on experience in NetBackup and Rubrik to take care of technical activities Should have strong knowledge with architecture of NetBackup Backup. Should have hands-on experience in c...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationSkill:M365Capability:Client Delivery & OperationsRole:SW/Application Tech Support Senior SpecialistRole Description:Support Exchange Online and Azure AD to support Accenture clients.Must Have Skills: In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering...

1. ITSM Platforms & Tools: Proficient in ITSM platforms such as ServiceNow, with strong skills in reporting and data analysis. Solid understanding of IT infrastructure components (networks, servers, cloud) to support effective service operations. 2. Project, Process, & Framework Management: Practical experience with ITIL processes and collaboration tools, like Jira, Confluence, and Microsoft 365 to support efficient workflows, process improvements, and automations. * Minimum two (2) years in a lead role working with process or service teams. * Bachelor's Degree in CIS, Business Administration, or related field and Minimum six (6) years IT experience, including Minimum two (2) years * impleme...

LTIMindtree hiring for Blackline Application Support with ITIL and SOX. Exp-3 to 5 yrs Notice period-immediate to 30 days only Location- PAN India(Any ltimindtree location) Mandatory skills- Blackline Application , ITIL, SOX, change management, release management, problem management and incident management Blackline SaaS Application Support If interested Share me these details along with cv in my email-Richa.Srivastava@ltimindtree.com Total Experience in Blackline application - Relevant exp.in ITIL and SOX- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Current Company- Date of Birth- Pan no- Share your passport size photo-

Nocpl is looking for Change Manager to join our dynamic team and embark on a rewarding career journey. A Change Manager is responsible for managing and overseeing changes to a company's policies, procedures, systems, and processes. Job Duties : Developing and implementing change management strategies and plans, ensuring that changes are effectively communicated, implemented, and maintainedIdentifying potential areas of resistance to change and developing strategies to minimize or address resistanceAnalyzing and reporting on the results and impact of change management efforts, and making recommendations for improvementsRequirements : Experience in change management, project management, or a r...

Skill Problem Manager Location Chennai Key responsibilities Track and communicate progress of problem(s) to relevant parties. Review progress/results with client and/or (senior) management. Maintain Known Error database. Problem management reporting and metrics Drive the process the adherence during any Incident Handling Participate in the Incidents to ensure that all parties contribute to the resolution. Coordinate between multiple support teams and with vendors to delivery incident resolution. Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required. Inform the respective owners on the open incidents. Validate the impact on the incident and u...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...