512 Itil Process Jobs - Page 21

Job Title: Major Incident Manager Location: Hyderabad (WFO) Job Summary: The Major Incident Manager is responsible for managing high-impact incidents that disrupt critical business services or IT operations. This role ensures rapid resolution, clear communication, root cause coordination, and continuous improvement in incident response practices. The Major Incident Manager leads the response efforts, liaising with technical teams, stakeholders, and senior management to minimize downtime and business impact. Key Responsibilities: Lead and coordinate the response to major incidents, ensuring timely resolution and minimal disruption. Drive incident triage, escalation, and communication across t...

Provide technical support and incident management for ServiceNow FSM, custom apps, and third-party platforms. Troubleshoot issues, ensure system stability, and collaborate with teams to deliver efficient, reliable operations.

Expertise in Unix Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities. Level 2 Technical support / training to clients for resolving most critical technical issues Identifying performances bottlenecks and take adequate measures to rectify faults on huge environment. OS Patch management of servers based on defined timelines. Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined. Process all Service requests via Change Management process. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision...

Hi All, PFB opening. Please find below opening Positions- -.Application/Production Support (Linux, Oracle, Autosys, ITIL, ITRS) Experience-7 to 20 Years Location-Mumbai BKC Manditory-Domain Knowledge: Experience in Capital Markets, Trading, or BFSI sectors is highly desirable. CTC-Upto 25LPA(Depends on Last Drawn Salary) Mode: Work from Office (5 Days a Week) Shift Timing - 7:30AM-5:30PM Interview Process: 1st Round: Virtual Interview and 2nd round-face to face. Notice Period: Immediate to Serving 15 Days Max Job Description MAPs Team- Role: Markets Application Support Production Services – Equities Cash Technology Responsibilities Responsible for ensuring the smooth running of production Eq...

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practiti...

Overview The role of Infrastructure Support in the IT/Systems sector is crucial for ensuring the smooth operation and maintenance of a company’s technical infrastructure. This position plays a vital role in supporting various IT systems, networks, and hardware, contributing directly to the company’s success by enabling efficient operations and minimizing downtime. Responsibilities Strong exposure in ITIL process (Incidents & Requests). Excellent & Strong communication skill with Customer/Vendor. Following Standard Operating Procedures for BAU support configure and maintain all applicable Servers. Perform Health Check of UNIX Servers as per agreed schedules. Closure of Tickets, issue resoluti...

Overview The role of Infrastructure Support in the IT/Systems sector is crucial for ensuring the smooth operation and maintenance of a company’s technical infrastructure. This position plays a vital role in supporting various IT systems, networks, and hardware, contributing directly to the company’s success by enabling efficient operations and minimizing downtime. Responsibilities Strong exposure in ITIL process (Incidents & Requests). Excellent & Strong communication skill with Customer/Vendor. Following Standard Operating Procedures for BAU support configure and maintain all applicable Servers. Perform Health Check of UNIX Servers as per agreed schedules. Closure of Tickets, issue resoluti...

Responsibilities : Design, configure, and manage Zscaler ZIA, ZPA, and ZCC solutions based on business requirements. Define and implement global standards, policies, and procedures related to Zscaler deployments. Provide support for L2/L3 incidents and service requests, ensuring timely resolution within defined SLAs. Act as an escalation point for complex Zscaler-related issues and participate in on-call rotations. Develop and maintain architectural design documentation, configuration records, and SOPs. Lead Proof of Concept (POC) efforts for Zscaler features and recommend adoption strategies. Monitor the health and performance of Zscaler environments, ensuring service continuity and policy ...

Looking for 4+ years of experience in IT Service Desk Process Improvement / Knowledge Transfer / Process Management Location- Pune WFO| Rotational Shifts Any Graduate CTC-9 LPA (62K in hand) Immediate joiners Drop your Cv at radhika@genesishrs.com

Company Overview: NXP India - Global IT Support provides a proactive and predictive support framework via site IT managers, on-site support, service desk, and executive support, with the aspiration of creating a flawless user experience. We are enabling stakeholders with self-help tools, immediate remote support, and hands-on support. Position Overview: We are seeking an experienced and proactive Onsite Support Service Lead to join our dynamic team. The successful candidate will be responsible for researching and identifying solutions to software and hardware issues, diagnosing, and troubleshooting technical issues, and providing prompt and effective support to end-users. The Onsite Support ...

A minimum of 3 to 4 years of experience in SQL Support Team Lead. Candidates residing in or near Mumbai will be preferred. An immediate joiner or a 1-week joiner will be preferred. About the Role The candidate must have technical production support experience. candidate should ensure 99.99% uptime of system. The candidate must know the ITIL process of change/release management. The Candidate must have hands-on experience in issue analysis and bug fixing candidate must know SIT and UAT testing. candidate must have hands-on experience with a ticketing tool like Unidesk, unicenter, etc. Candidate must know about Windows scheduler and SQL scheduler. The candidate has docker and container will be...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 5 - Expert Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 3 - Experienced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - S...