506 Itil Process Jobs - Page 2

Role Title: Service Operations Analyst Current Location: Gurgaon Position Purpose Based in Gurgaon The Service Operations team owns the 1st level support for all clients across all BSL products providing coverage of 24x7, being a Single Point of Contact for all (Internal/External) clients. A Service Operations Analyst is an information technology (IT) professional who assists BSL customers resolve issues and facilitate service requests. They respond to customer enquiries, provide monitoring oversight of our applications and network infrastructure including the overnight batch processing functionality. They will also work closely with other teams within BSL to provide assistance on tasks that...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via stories Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and ...

We are looking for an experienced Problem Manager to lead ITIL-based service management processes and drive continual service improvement across IT operations. Lead Incident, Problem, and Change Management processes aligned with ITIL best practices. Required Candidate profile Manage major incidents, vendor coordination, ensure SLA compliance. Strong knowledge of ITIL processes (V3/V4 Certified preferred). Excellent communication, analytical, stakeholder management skills. Perks and benefits To be discussed post interview process

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via stories Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients d...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions. Candidate must be willing to work in rotational shift Understand the Incident management process. Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt. processes. Usage of ticketing tool is MUST namely Remedy/Servicenow, etc. Should be responsible to monitor alerts and report to L2 team Requirements Candidate must ha...

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist security Operationsis to ensure security risks are identified and managed within acceptable limits. The Security specialist will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams to manage security of the organization RESPONSIBILITIES : To analyse and update critical and non critical log sources and their health status check for redundant log sources and take necessary steps working with right stake holders daily health check and monitoring of SOC infra Co-relationship, framework management for SOC use cases responsible for analytics and data crunching or data analysi...

Threat and Vulnerability Management Engineer Experience : 8-13 years Location : Bangalore(Hybrid) Job type : C2H Role & responsibilities Manage and optimize the Qualys Vulnerability Management platform Support cloud, on-prem, and container security initiatives Develop automation scripts in Python Collaborate with IT and security teams to remediate vulnerabilities Participate in Agile processes and continuous improvement initiatives Preferred candidate profile Immediate joiners can send CV to aman.a@acesoftlabs.com Follow/connect me on linkedln : https://www.linkedin.com/in/aman-b056091b1/

As an Informatica ETL Developer in the role of IICS Developer based in Kolkata with a hybrid work model of 3 days in the office, you are expected to have a minimum of 4 to 6 years of experience. Your primary skills should include IICS and CAI (Cloud Application Integration) while also possessing secondary skills in SQL Server and Redshift. Your key responsibilities will include: - Developing, enhancing, debugging, maintaining, and testing software applications supporting business units using IICS and CAI. - Performance tuning experience to optimize the efficiency of the applications. - Understanding Agile Methodology, Project Management, and ITIL processes. - Handling multiple stakeholders e...

As a Mainframe Operations L2 within Ensono, you will play a crucial role in delivering exceptional support services to Ensono's clients. Reporting to the OPS Manager, you will lead a team of Mainframe Operation Support Level I and II Engineers to ensure client expectations are not just met but exceeded. Your responsibilities will revolve around resolving complex technical incidents, providing second-level Mainframe support, and maintaining strong client relationships. Here's what you can expect in this role: **Key Responsibilities:** - Manage and prioritize all tickets/alerts/requests logged into the OPS queue - Assist and mentor team members in Ensono's troubleshooting approach - Act as a p...

L2 Support-Networking Protocols Skills-Advanced Troubleshooting,ITIL Process,Networking & Routing Protocol,Cisco LAN Switches, Cisco Wireless Controller,Cisco ASA Exp-4+Yrs Pkg-22 LPA Location-Bangalore Shift-Any Send cv- riya.imaginators@gmail.com

Role Overview: You will be responsible for configuring and supporting SAP ChaRM in Solution Manager. Your role will involve managing the complete change management lifecycle, coordinating transport management across SAP environments, supporting audits, troubleshooting and resolving ChaRM-related issues, as well as providing training and creating documentation for end users and stakeholders. Key Responsibilities: - Configure and support SAP ChaRM in Solution Manager - Manage the complete change management lifecycle from creation to deployment - Coordinate transport management across SAP environments and landscapes - Support audits and ensure compliance with established change control procedur...

Key Responsibilities: Leadership & Management: Lead, mentor, and support a team of L1/Helpdesk engineers in delivering timely end-user support across all Gold Loan branches. Foster a collaborative culture focused on knowledge sharing and high-quality service delivery. Project Management: Act as the regional subject matter expert for Ubuntu OS troubleshooting, configuration, and maintenance. Manage and optimize MDM (Mobile Device Management) systems, including policy creation, device compliance, and remote management. Ensure all endpoints meet security, compliance, and patching standards. Helpdesk & End-User Support (EUS) Operations: Supervise regional helpdesk functions to ensure SLA adheren...

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure a...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major in...

About Parkar Digital: At Parkar, we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. Our commitment to aligning with industry-leading cloud technologies enables us to deliver tailored, best-in-class solutions that drive tangible results for our clients. With over a decade of experience and more than 100 enterprise engagements across diverse industries, we specialize in empowering businesses to innovate and scale. From AIOps to Generative AI and advanced Machine Learning, our expertise spans the technologies that shape tomorrows enterprises. As a Microsoft Gold Partner, we boast over 125 Azure certifications and a track record of 400+ successful project...

We are seeking a dynamic and experienced Transition Manager to lead the global consolidation and transformation of Helpdesk/Service Desk operations for a major retail organization. This role is responsible for transitioning from fragmented, region-specific support centers into a centralized, scalable global helpdesk, leveraging an offshore/onshore support model. The ideal candidate will bring a blend of retail industry awareness, telephony platform expertise (Genesys, AWS Connect), and third-party managed service governance, along with deep knowledge of ITIL-aligned service transitions. You will lead the end-to-end execution of service desk transformation ensuring minimal disruption to retai...

The opportunity We are seeking a highly motivated and experienced Organizational Change Management Specialist to lead and support change initiatives across the organization. The ideal candidate will have 5+ years of experience in change management, strong communication skills, and the ability to develop and implement change management strategies. You will be responsible for conducting change and stakeholder assessments, collaborating with communications and learning specialists to develop an end-to-end change management approach and monitor the progress of change initiatives to ensure successful transitions. Your key responsibilities Create and execute plans that apply change management prin...

Network Engineer or similar role.Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, SNMP, and routing protocols \Hands-on experience with network equipment from vendors such as Cisco, Juniper, Palo Alto, etc. Azure cloud Required Candidate profile Monitor and maintain IT infrastructure to ensure smooth operation of systems. Utilize monitoring tools like SolarWinds Windows Servers, VMware ESXi, Azure Cloud platforms, and network systems.

Description: EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis:Ability to listen, analyze and summarize. Awareness of ITIL is mandatory. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication skills WORK EXPERIENCE Pos...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Description: Primary Skills - Incident Management Secondary Skills - ITIL Process About The Role : - Profile Summary:esponsible to restore normal service operation as quickly as possible through Incident Management process. Responsible to drive the Major incidents and high impacting incidents until resolution Ensure that the incidents are resolved within the agreed SLA timelines. Accountable to send timely notifications update to respective stakeholder and user until the Major/Critical Incident restored Provide proper inputs to the other ITIL Process teams on service improvements Supporting and nurturing process improvements and knowledge base improvements Efficient in preparing the daily re...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Hiring a Test Manager - ServiceNow Testing, for one of our key client in Vikhroli (WFO) Experience: 8+ Years Job Title: ServiceNow Test Manager Role Overview: We are seeking an experienced ServiceNow Test Manager / Lead with strong functional and automation testing expertise in the ServiceNow platform. The ideal candidate will be responsible for defining, managing, and executing end-to-end testing strategies across ServiceNow modules such as ITSM , ITRM (GRC) , and FCU (Financial Controls Utility) . This role requires a blend of hands-on testing experience, test management leadership, and stakeholder communication, ensuring delivery excellence within an Agile framework. Key Responsibilities:...