128 Itil Process Jobs - Page 2

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Key Responsibilities Administration & Support Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune and other M365 services. Manage user accounts, permissions, and access control, including conditional access policies. Implement and enforce M365 security policies. Provide technical support and training to end-users. Scripting & Automation Develop and maintain PowerShell scripts and Power Automate flows to automate administrative tasks and improve efficiency. Utilize M365 APIs for advanced scripting and integration with other systems. Monitor system performance and manage updates through automated processes. ITIL Process Adherence Implement ITIL best practices for incident, problem, and change management within the M365 environment, adhering to overarching IT Service Management SOPs and manuals. Ensure data backup and disaster recovery plans are in place and regularly tested. Maintain documentation of configurations, processes, and procedures. Security Compliance Ensure compliance with organizational security policies and industry regulations. Conduct regular security assessments and audits. Implement data loss prevention (DLP) and information protection measures. Tracking & Notification Monitor and track changes in the M365 roadmap to stay informed about upcoming features and updates. Manage and respond to notifications from the M365 Message Center, ensuring relevant stakeholders are informed of any changes or issues. Assess the impact of roadmap changes and Message Center notifications on the organization and plan accordingly. Perform proactive maintenance according to the latest Microsoft and industry guidance. Collaboration & Communication Work closely with other IT teams to ensure seamless integration and support of M365 services. Communicate effectively with stakeholders to understand requirements and provide solutions. Participate in cross-functional projects and initiatives. Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Extensive knowledge of Microsoft 365 services and administration Excellent interpersonal, verbal and written communication skills. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Ability to identify and implement process improvements. Experience, Education, and Certifications Proven experience as an M365 Administrator or similar role. Extensive knowledge of Microsoft 365 services and administration. Proficiency in PowerShell scripting and experience with M365 APIs. Strong understanding of ITIL processes and best practices. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Foundation. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We want to shape the future with vision and innovation. Be part of it and develop your full potential! As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team? Are you ready to break new ground? Job Title: End User Support Engineer Department: IT Support Experience: 1 to 2 Years Job Location: Hyderabad/ Bangalore / Pune Mode of Work: Work from office. Job Summary: The End User Support Engineer is responsible for delivering first and second-level technical support to end users across the organization. This role includes managing and resolving incidents and service requests related to desktops, laptops, mobile devices, printers, and other peripheral hardware, as well as standard software and operating systems. The role demands strong technical troubleshooting skills, excellent customer service, presentability and the ability to work both independently and collaboratively within a dynamic IT environment. Key Responsibilities: Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users. Install, configure, and maintain Windows and macOS operating systems and standard business applications (e.g., MS Office, Zoom, VPN, antivirus, etc.). Diagnose and resolve hardware and software issues in-person and through remote support tools. Handle incident and service request tickets via the ITSM/ticketing system, emails, or calls with prompt and professional communication. Assist with employee onboarding and offboarding processes, including user account setup, access provisioning, and device assignment/collection. Ensure all support activities are well-documented, with accurate logging of issues and resolution steps in the ticketing system. Monitor and maintain system health, ensuring compliance with IT security policies and best practices. Understanding of IT Security Policies or Procedures. Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, and VPN access. Collaborate with IT team members for escalation and resolution of complex or high-priority issues. Maintain and update the inventory of IT assets, and coordinate replacements, upgrades, or repairs as needed. Support periodic IT audits by ensuring systems and assets are properly tagged, documented, and compliant. Educate end users on best practices and promote self-service resources where appropriate. Participate in IT projects, rollouts, and system upgrades as required. Prepare Reports as needed. Keep Assets Management updated to keep IT Stock Accurate & perform physical verification. Qualifications : Diploma or bachelors degree in information technology, Computer Science, or related field. Min 4 years of experience in a similar end-user support Proficiency with Windows, macOS, Microsoft 365 suite, and common enterprise tools. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, SCCM, etc.). Strong understanding of ITIL processes (Incident, Request, Asset Management). Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN). Excellent problem-solving, communication, and interpersonal skills. Presentable and ability to communicate well with Managers. Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred Certifications (Nice to Have): ITIL Foundation Certification

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Accelleron 24x7 global service desk is looking for high caliber IS Support Specialist who provides defined services to the internal customers with best quality in the most efficient way. An IS Support Specialist endeavors to continuously improve upon the process & deliveryof IS Support to Accelleron Turbocharging IS users across the global by helping users on issues which are escalated by IS support analyst or directly assigned to them, with the aim to meet the expectationof users and provide harmonious and delightful services to internal customers across the globe from India. Your responsibilities Receives requests and incidents escalated from tier 1/scheduled work. Works to resolve technology issues that require deeper knowledge. Identifies trends in incidents to support problem management. Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up). Determines impact and urgency of an incident and support request to determine priority. Conducts initial triage/troubleshooting on a wide range of technology issues. Escalates unresolved requests and incidents to higher tiers. Provides deskside support. Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite. Provide L1 and L2 support to User Globally. Assign Access to Share mailbox, Distribution list, security group in Azure AD Able to resolve Office365, Network, login, DNS related issue. Deploy windows update and application using SCCM servers. Should create New Users in Active directory and assign license into Office365. Knowledge sharing, including training tier 1 employees and cross-training peers. Author, edit, and QA knowledgebase articles. Your background B.Tech / B.E., BCA, MCA Firm attitude towards delivering end-to-end high-quality services and customer satisfaction. Expertise on supporting at least one of these: Office 365, Active Directory, Network Troubleshooting, Azure AD, Remote Desktop Troubleshooting, SCCM, Firewall. 5+ yearsofwork-experience in IS Support helpdesk as L2 support, preferably using an ITSM tool. Good on verbal-written communication (English). Shift work would be required. Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Your Benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working model

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

•At least 4+ years of Production Support experience. •Strong knowledge of PLSQL,SQL & data analysis •Knowledge of DWH •Experience in job monitoring tools (e.g., Control-M, Autosys) •Understanding of ITIL NP-Immediate Email- sachin@assertivebs.com

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition You are responsible for coordinating, scheduling, and integrating work across GCA/GCP product teams, to deliver projects/products using the outcome-based T5 process. This should be accomplished by ensuring efficient execution in the current quarter as well as looking ahead at the backlog and ensuring that discovery work for future quarters are being done. Central to this role is coordination with the Product Lead, Design Lead and Technical Lead. The Project Manager is focussed on ensuring that the product team is delivering in a timely and efficient manner. This delivery could be into higher level System T5 projects and programs or projects/initiatives aimed at the products owned by the product team. The focus is on the product lifecycle and the programmes/projects that deliver these. Responsibilities The Project Manager is assigned to a product team and the products they own. For those teams and products the expectation is that the Project Manager is responsible for Ensuring that activities managed directly or within the team meet established schedules, cost targets, and contractual objectives by effectively managing resources, team dynamics, and change control processes while providing contingency plans and problem resolutions as required. Coordinating and Scheduling work for the product team - the Project Manager is the owner of the project schedule. Ensuring execution follows the CTCT T5 development process. Develop a clear understanding of the project scope and project deliverables outlined in requirements documents and provided by project stakeholders. Ensure that the Product Specification meets these requirements and all other obligations. Possess sufficient technical acumen to challenge assumptions, contribute to design discussions, and manage technical risks proactively Keep project milestones updated in our resource and project management software. Communicate regularly with management regarding the status of current projects. Proactively monitor project needs, identify project risks and put in place and execute on mitigation plans. Organize and lead regular scheduled project meetings to identify required actions and its timely completion. When required, lead continuous product improvement activities. Degree Requirement Bachelor's degree in Engineering field preferred or equivalent. 9+ years experience in cross-functional project teams and software development organizations. Minimum 3-5 years experience in technical project management experience with the ability to proactively identify & resolve issues early while maintaining relationships. Highly desired is 3 + years experience in a software development role Demonstrated ability to deliver SW projects that bring quality products to market. Experience in Agile software development and a recognised certification in Project Management is highly desirable. Travel (including international) is less than 10%. Skill Descriptors Products and ServicesKnowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Level Working Knowledge Proven experience in backlog planning and scheduling. Proven hands on technical project management experience with the ability to handle multiple projects concurrently. Proven experience in proactively identifying and resolving issues early while maintaining relationships. Proven ability to influence without authority and foster a collaborative environment to achieve shared objectives across diverse and potentially distributed teams. Experience working internationally with diverse cultures is preferred. Proven experience with routine project communications. Leadership qualities with high energy that demonstrates the ability to work well with diverse groups of people in a way that motivates them to achieve common objectives. Excellent written and verbal communication skills. Highly developed analytical, problem solving and negotiation skills. Highly organized with excellent time management skills and a flexible approach to working in a changing environment. Ability to work in a fast-paced environment with aggressive deadlines. Anticipate and solve critical strategic and executional roadblocks, demonstrating an ability to navigate ambiguity and drive towards impactful outcomes. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs. Influencing Through ExpertiseKnowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization. Level Working Knowledge Acquires expertise through training and practical experience in the relevant field. Analyzes the needs, desires, and motivations of the other party to effectively understand a given scenario. Identifies who the decision makers are and how they receive information. Provides evidentiary support while giving opinions or recommendations to influence decision-making. Conducts tasks in such a way as to build a strong reputation and credibility as an expert in the field. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Extensive Experience Utilizes preferred tools, techniques and methods for estimating project cost and time. Plans, estimates, staffs, organizes and monitors significant projects. Identifies risks and vulnerabilities; creates contingency plans. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties. Communicates reporting requirements; creates monitoring and control mechanisms. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Position Purpose We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Profile demanded: L3/senior profile. This position focuses in the management of the Windows Servers farm in BNP PARIBAS. This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment. Due to large number of assets to manage, to do it via scripting is key for being able to manage all infrastructure. Responsibilities Direct Responsibilities Vulnerability and obsolescence remediation, proactive improvements and action plan for incidents are part of the day to day of this position. contribute to preserve the existing architecture and keep the necessary controls to allow the users the necessary access to their servers. High reactivity, proactive improvements and capacity to follow plan action linked to new project and/or incident remediation are part of the day to day tasks To work following ITIL methodology is part of the daily basis in this and the rest of IT areas. Support and troubleshooting on Windows Server 2012, 2016 and 2019 Scripting (Powershell) Developing (C# or other object oriented language) Knowledge in Active Directory: GPOs, Kerberos, DNS. Experience in Security patching activities. Experience with different hypervisors: Vmware, Hyper-V, Openstack Strong skills working with physical servers from different vendors: Dell, IBM, HP, etc Tickets resolution through incidents, problems and different requests from the clients or other infrastructure teams Participating, on a punctual basis, on specific projects related to your specialty Participating in standby on-call 7x24 (1 week per month). Be customer oriented Be independent and proactive Leadership and Team Development: Lead, mentor and develop a team of Unix to achieve technical and operational excellence Foster collaborative environment that encourages knowledge sharing and innovation Supervise the maintenance, configuration, and optimization of Unix/Linux systems to ensure reliability and efficiency. Act as an escalation point for complex Unix related technical issues and outages Identify and address training and development needs, facilitating growth opportunities for team members. Set clear objectives, KPIs, and performance expectations for team members. Conduct regular performance reviews and provide constructive feedback. Provide insights and recommendations to senior leadership for operational improvements. Contributing Responsibilities The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes: IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization CAAS (Container As A Service): Containers / Middleware / Sharepoint PAAS (Platform As A Service): Databases / Data Analtics Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process For this position you will be integrated into the IAAS-Windows team made up of around twenty EMEA people and in charge of products and services around MS Windows technologies in a Production environment. Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies. Proficient in English. Good interpersonal and communication skills. Technical & Behavioral Competencies Business skills: - Architecture (Mastered) - Knowledge of Data (Mastered) - IT development (Mastered) - Computer tests (Expert) - IT infrastructure (Expert) - Management of production operations (Expert) - Computer security and cyber security (Mastered) - IT / Business Relations (Mastered) Transversal skills: - Analytical capacity (Expert) - Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered) - Ability to understand, explain and lead change (Mastered) - Ability to define relevant performance indicators (Mastered) - Ability to work with Agile methods (Mastered) Behavioral skills: - Ability to share/transmit knowledge (Expert) - Be results oriented (Expert) - Creativity & Innovation / Ability to solve problems (Expert) - Ability to collaborate / teamwork (Expert) - Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort. - Provide technical guidance and mentorship to team members. - Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager. - Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers. - Able to work autonomously and as part of a team using strong analytical skills. - Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude. - Demonstrate a systematic and logical approach to problem-solving. - Able to follow the banks standards, processes, and procedures. - Escalating incidents internally or to 3rd party partners when required. - ITIL 4 Foundation qualification. Requirements [only in bullet points, technical & leadership & soft skills, nice to haves etc. on the same place, no splits]. Example: English (mandatory) Experience working on big environments >1000 servers Physical & Virtual Experience working with Antivirus agents and ePo Clustering skills with Microsoft & Veritas clusters Management of SAN disks on windows servers Knowledge with SQL Knowledge of Ansible and Ansible Tower Eager to learn Analytical mind-set Ability to work well under pressure, ability to work autonomous and in team environment Good interpersonal and communication skills. Specific Qualifications (if required) Microsoft Certification Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Client focused Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to manage a project Analytical Ability Ability to develop others & improve their skills Education Level: Bachelor Degree or equivalent Experience Level At least 12 years Other/Specific Qualifications (if required) Participating in standby 7x24 as per the requirement Evaluate emerging system technologies and align their benefits with the business strategy of BNPP.

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Proficiency in Unix/Shell script oKnowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills(Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills.

Job Description:- Key Responsibilities Coordinate and execute manual deployment of application builds in various environments. Review and understand deployment documentation including version release notes and configuration files. Copy, extract, and configure files manually in IIS / Windows / Linux-based environments. Monitor and troubleshoot deployment issues, ensuring rollback plans are in place. Maintain deployment logs and version control records. Communicate deployment status clearly to stakeholders and escalate issues as needed. Manage database changes including executing SQL scripts and data migrations. Work with source control (e.g., Git, SVN) to fetch builds and version releases. Coordinate with QA and developers for post-deployment validation. Follow security and compliance standards in deployments (especially in production). Configure SQL Reporting server SQL server Installation. Required Skills & Experience 2+ years of experience in manual deployment of .NET/Java applications. Solid understanding of Windows Server, IIS, folder permissions, and related infrastructure. Experience with SQL Server / MySQL executing scripts and backups. Ability to read basic code to troubleshoot config issues (web.config, .env, JSON, etc.). Familiar with network concepts, firewalls, and basic PowerShell/Batch scripting. Strong problem-solving and analytical skills. Ability to document processes and maintain accurate records. Flexible for after-hours deployment if needed. Preferred Skills (Bonus) Experience in deployment of legacy ASP.NET 4.0 / VB.NET applications. Familiarity with CI/CD tools like Jenkins, GitHub Actions (even if manual process is followed). Knowledge of ticketing tools like JIRA, ServiceNow, Freshdesk for release coordination. Understanding of version control systems. Education Bachelor's degree in Computer Science, IT, or related field Relevant certifications (optional): ITIL Foundation, MCSA, etc. Mob: +91-9892371246 Email: ruchi@avaniconsulting.com

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world. 1. Dell EMC ISILON, ECS, UNITY Storage administration 2. PMAX Administration 3. ViPR Administration 4. Hitachi NAS Admin 5. Cisco SAN switches administration 6. Knowledge on automation / scripting 7. ITIL process knowledge 8. Storage / SAN Migration 9. Performance Analysis / troubleshooting / fine tuning. Primary Skills Storage AdministrationNetApp, Dell EMC, HPE 3PAR, IBM Storage, Pure Storage. Backup SolutionsVeritas NetBackup, Commvault, Veeam, IBM Spectrum Protect, Rubrik. ProtocolsNFS, CIFS, iSCSI, FC, RAID, Object Storage. Scripting & AutomationPowerShell, Python, Bash (Preferred).

Act as a primary point of contact for all production-related issues. Ensure stable operation of IT systems (applications, databases, infrastructure) that support business operations. Identify, troubleshoot, and resolve application issues promptly to minimize downtime. Monitor production applications for incidents and issues, analyzing the problems and providing timely solutions. Maintain and update incident logs, ensuring that issues are resolved within defined Service Level Agreements (SLAs). Continuously monitor system performance using various monitoring tools to ensure production systems meet performance expectations. Implement fixes and enhancements to improve overall system reliability. Collaborate with development, testing, and infrastructure teams to deploy new releases or patches. Ensure that any changes to production systems follow the defined Change Management process and do not disrupt business operations. Ensure proper backup and disaster recovery mechanisms are in place and working effectively. Collaborate with clients, vendors, and internal teams to resolve critical incidents and production issues. Ensure adherence to Service Level Agreements (SLAs) for incident resolution and system uptime. Maintain and update documentation related to production systems, troubleshooting steps, and operational processes. Work with the security team to ensure that production systems comply with internal and external security requirements. Monitor for security vulnerabilities and collaborate with relevant teams to patch or mitigate risks. Participate in a rotating on-call schedule to provide after-hours support for production systems. Respond to urgent issues that arise outside of regular working hours. Skills & Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Technical Skills: Strong understanding of operating systems (Linux/Unix, Windows) and databases (SQL, Oracle). Proficient in system monitoring tools (e.g., Nagios, Zabbix, Splunk, or similar tools). Experience in scripting (Shell, Python, etc.) for automation and troubleshooting. Knowledge of web servers, application servers, and middleware technologies (IIS, Apache, Tomcat, Nginx). Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Role & responsibilities Preferred candidate profile Centrify Administration: Serve as the primary administrator for Centrify, overseeing the deployment, configuration, and maintenance of the Centrify environment. •Manage privileged access and ensure secure authentication and authorization using Centrifys tools and solutions. •Perform regular system checks, monitor performance, and ensure the high availability and reliability of Centrify services. •Troubleshoot and resolve issues related to the Centrify infrastructure, including connectivity, policy enforcement, and access issues. •Implement Centrify best practices and ensure compliance with organizational security policies and standards. Conjur Administration: Act as the secondary support for Conjur administration, including the installation, configuration, and maintenance of the Conjur environment. •Manage secrets within Conjur, ensuring their protection and appropriate access control. •Support daily operations, monitoring, and health checks of the Conjur system to ensure it is running optimally. •Assist in troubleshooting and resolving Conjur-related issues and work collaboratively with other teams to integrate Conjur with other systems. Support and Troubleshooting: Serve as the Level 3 support contact for Centrify and Conjur-related issues, addressing escalations from Level 1 and level 2 support •Lead root cause analysis for recurring and critical issues, and implement long-term solutions to prevent reoccurrence. •Document troubleshooting steps, resolutions, and best practices for knowledge sharing and continuous improvement •Excellent communication (written and verbal) and interpersonal skills •Ready to work in Shifts (on 3 shift rotation pattern) •Flexibility to adapt to a variety of engagement types, working hours and work environments and locations •Proven ability to work creatively and analytically in a problem-solving environment •Desire to learn and contribute •Focused and self-motivated approach to work •Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations

Date 2 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:481603 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist security Operationsis to ensure security risks are identified and managed within acceptable limits. The Security specialist will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams to manage security of the organization RESPONSIBILITIES: To analyse and update critical and non critical log sources and their health status check for redundant log sources and take necessary steps working with right stake holders daily health check and monitoring of SOC infra Co-relationship, framework management for SOC use cases responsible for analytics and data crunching or data analysis and represenation of outcome for leadeship to make next decisions KPI definition, revision and imprvement for SOC infra, health and use cases TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 4-6 years of relevant IT experience Professional industry standard certifications like CISSP, CEH, GIAC, CISM, ISO 27002 etc. will be an added advantage Experience with various IT / Security technologies including, Active Directory, DNS, Messaging, Firewalls/ VPN Gateways, IPS, Proxy, WAF, PKI, IAM,etc. Good understanding of tools like CyberArk, PingIdentity, Sailpoint, Qualys, Veracode Proficient handson experience and understanding of various security tools and technologies. Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Demonstrated leadership experience in the area of Security Operations Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage projects and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage Exposure to ISO 27002 and ISO 27005 An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals.

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Manage Data centre Server Infrastructure, Backups, Domain Controller File Server, DB Servers Install, Config & Administration of Windows Server 2008/2012/2016, Virtual (Hyper-V, VMWare, KVM), Linux (RedHat, SUSE, CentOS etc.) ITIL Process knowledge Required Candidate profile Min 1-5 yrs exp Sys Admin (Windows, Linux, Storage,etc) Knowledge of Server Clustering Virtualization Storage Protocol & system DC & DR operation Cert MCSE, MCSA, VMware, Linux & Storage will be pref

3-5 years "Installation of computer client (incl. data backup if required). SCCM based Windows 10 distribution. Only focus on client computer side, no need to work on SCCM. iPhone/Smart Device Setup. Azure / Intune based MDM client device setup. Company-wide town hall, webcast, and events IT support. Microsoft Teams as meeting application. Mac Book support, IOS+ Office 365. ITIL process." 35-40K Graduate/Diploma What is the blue screen of death (BSOD) What steps do you normally follow to solve a technical problem What is domain What is difference between Safe mode and Normal mode What is Bit locker WHat is no post no boot What is difference between Window Reset and Recovery How to connect Printer Wirelessly A user reports frequent BSOD (Blue Screen of Death) errors on their Windows 10 computer. How would you troubleshoot and resolve this issue Describe the steps you would take to upgrade a Windows 7 computer to Windows 10 in an enterprise environment. How do you configure and troubleshoot group policies on a Windows Server Explain the process of setting up a network printer on a Windows server and deploying it to multiple client computers. How do you replace a hard drive in a laptop, ensuring data integrity and system functionality Describe your experience with diagnosing and replacing faulty RAM modules in desktop computers. "How do you deploy software updates across multiple computers in an organization using WSUS (Windows Server Update Services) Explain the process of creating and deploying software packages using SCCM (System Center" "How do you secure a Windows computer against common cybersecurity threats (e.g., malware, phishing) What measures would you implement to ensure compliance with data protection regulations (e.g., GDPR, HIPAA) in an IT support context" "Describe your approach to implementing and testing backup solutions for both Windows and macOS environments. How would you recover a server from a backup in the event of a hardware failure" "How do you document your troubleshooting steps and resolutions for future reference and knowledge sharing Can you provide an example of a process improvement initiative you led to enhance desktop support efficiency or user experience"

IT Application Support Analyst - 6+Years - Mumbai/Bengaluru We are looking for an experienced IT Application Support Analyst with a background in analytics to join our team. If you are passionate about data and technology and have a keen eye for problem-solving, this opportunity is for you. Location : Mumbai/Bengaluru Your Future Employer : You will join a leading organization in the analytics domain, committed to fostering a diverse and inclusive workplace. Responsibilities Provide support for various IT applications with a focus on analytics Troubleshoot and resolve technical issues to ensure optimal performance Collaborate with cross-functional teams to identify and implement solutions Contribute to the enhancement and optimization of existing applications Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 6+ years of experience in IT application support with a focus on analytics Proficiency in troubleshooting and resolving technical issues Strong understanding of data analytics principles and tools Excellent communication and interpersonal skills What's in it for you Opportunity to work in a dynamic and collaborative environment Competitive compensation package Professional development and growth opportunities Reach us: I f you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile aayushi.goyal@crescendogroup.in Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile keywords: IT Application Support, Analytics, Troubleshooting, Data Analytics, Information Technology, Communication Skills, MS SQL, DBA, Linux, ITIL, Windows Server, JIRA

ITIL Certification Mandatory Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Oversee upgrades and patching for OS, databases, and critical applications.

Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Strong knowledge of ITIL framework, facility operations, and infrastructure management Excellency in ITIL Process + ITSM + ITAM

PYTHON PRODUCTION SUPPORT L3 Support Experience: 3-9 years Core Area : L3 PYTHON/ Application Support Role: Application Support Specialist Skills : Phyton, Oracle PL SQL, Unix No. of open Positions 5 Location: Bangalore/Hyderabad Technical Proficiency: Programming: Data Python. Should be able to solve the medium and complex programs. Hands-on experience in SQL (Pl/SQL), Unix are mandatory. Experience as a L3 support APPLICATION engineer ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt Hands-on Read and Debug Code (Java or any OOP Language) Skilled in Debugging and Troubleshooting. Ability to perform RCA "" Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders" Should be ready to work from office all 5 days in the rotational shift (6 am to 11 p.m) Good to have: Candidates from BFSI domain. Unix, Pl - Sql, Python

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Planisware Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Software Development Lead, you will be responsible for developing and configuring software systems either end-to-end or for a specific stage of the product lifecycle. You will apply your knowledge of technologies, applications, methodologies, processes, and tools to support clients, projects, or entities. Your typical day will involve collaborating with the team, making team decisions, engaging with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. You will also contribute to key decisions and ensure the successful execution of software development projects. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the software development process from planning to deployment - Ensure the successful execution of software development projects - Manage and prioritize tasks and deliverables for the team Professional & Technical Skills: - Must to Have Skills: Proficiency in Planisware - Strong understanding of software development methodologies and processes - Experience in developing and configuring software systems - Knowledge of technologies, applications, and tools used in software development - Hands-on experience in end-to-end software development lifecycle - Good To Have Skills: Experience with Agile methodologies Additional Information: - The candidate should have a minimum of 5+ years of experience in Planisware. - To collaborate with client. -L2 support of Planisware - Vendor coordination - ITIL Process - Incident, problem, SR, change - SLA / KPI calculation & Reporting - Integration experience with PLM application such as Windchill

BitsSens Technologies LLP is seeking a detail-oriented and client-focused Application Support Analyst to provide functional and technical support for business-critical applications. The ideal candidate will act as a liaison between end-users, technical teams, and business stakeholders to ensure application reliability, usability, and performance. Key Responsibilities Serve as the primary point of contact for user-reported issues, queries, and requests related to business applications. Investigate application issues by analyzing logs, data inconsistencies, and user workflows. Troubleshoot and resolve or escalate incidents based on defined SLAs. Perform data validation, minor fixes, and configuration changes in coordination with the technical team. Document recurring issues, resolution steps, and user guides to support continuous improvement. Support UAT, training, and on-boarding of new users. Monitor application health, scheduled jobs, and system performance metrics. Liaise with developers, QA, infrastructure, and business teams to ensure timely and effective problem resolution. Participate in knowledge-sharing and continuous support process enhancements. Required Qualifications Bachelors degree in Computer Science, Information Technology, Business Systems, or related discipline. 2+ years of experience in application support, IT help desk, or business system analysis. Proficient with Microsoft Excel for preparing data and sharing insight. Experience with any ticketing system (Jira, ServiceNow, Freshdesk, etc.). Understanding of software development lifecycle (SDLC) and change management. Strong analytical and communication skills; ability to work directly with end-users. Basic familiarity with log analysis and web-based application troubleshooting. Preferred Skills Exposure to ERP/CRM systems or domain-specific platforms (e.g., energy, logistics). Knowledge of ITIL processes (incident, request, change management). Ability to work with Excel, SQL, dashboard tools, or BI systems. Experience supporting cloud or web-based or mobile applications. Soft Skills Client-centric attitude and problem-solving mindset Proactive, well-organized, and able to handle multiple priorities Team player with ability to collaborate across departments Willingness to learn new applications and domains quickly Why Join BitsSens Technologies? Opportunity to work with innovative technology teams supporting solutions across energy, infrastructure, and AI domains Exposure to real-world application lifecycle management and client interactions Growth path into roles such as Business Analyst, QA, or Application Support Engineer Supportive and fast-paced work culture

Job Summary: We are seeking a skilled and proactive Technical Support Engineer Java & Cloud Applications to join our dynamic team. The ideal candidate will bring extensive experience in supporting enterprise-grade applications across Java, Cloud platforms, and DevOps tools . You will play a critical role in ensuring application stability, performance tuning, troubleshooting complex issues, and working closely with cross-functional teams globally. Key Responsibilities: Provide L2/L3 level support for Java/J2EE-based applications , including Spring, Spring Boot, RESTful services . Troubleshoot and resolve issues in applications built using React.js, NodeJS, Python, Angular . Support cloud-hosted platforms on AWS, PaaS, and Heroku environments . Manage API Gateways such as Apigee and Layer7 for smooth service operations. Perform UNIX and Shell scripting for automation and operational tasks. Monitor and optimize system performance using tools like ELK, New Relic . Administer and tune Oracle Databases , write and optimize SQL queries, stored procedures, and functions. Handle job scheduling via Control-M , ensuring timely and efficient batch processing. Manage CI/CD pipelines with tools like GitHub/Bitbucket, Jenkins, UrbanDeploy . Apply Data Warehousing principles in troubleshooting and optimizing data-related operations. Follow ITIL practices for incident, change, and problem management processes. Collaborate with development, infrastructure, and business teams for smooth delivery and support. Personal Attributes: Proactive, self-motivated, and results-driven Strong problem-solving and analytical abilities Excellent communication and collaboration skills Adaptable to cross-cultural and cross-functional teams Willingness to accommodate occasional UK/Canada meeting timings