357 Itil Process Jobs - Page 2

About The Role CF Transformation Change Hub Senior Analyst/Analyst Management Level: 10-Senior Analyst/11-Analyst Location: Bengaluru, BDC14A/Gurugram, DDC1A Must-have skills: Change Management Initiatives About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. Accenture embraces the power of change to create value and shared success for their clients, people, shareholders, partners and communities. Accentures size and range enable it to offer tremendous opportunities for its people to grow and develop. The Foundation: Accenture is currently navigating a significant reinvention journey that has been underway for over two years now. This transformation involves a range of strategic initiatives aimed at enhancing our operational efficiency, fostering innovation, and driving growth. Each of these initiatives affects our workforce in various ways. To effectively manage this change and support our people throughout the process, we are establishing a Transformational Change Hub. This hub will serve as a centralized resource, providing guidance, tools, and support to help employees adapt to the evolving landscape. By creating this hub, we aim to foster a culture of resilience and adaptability, enabling our employees to thrive amidst change while aligning with Accenture's strategic vision. The work: Support all change management initiatives by creating and executing a comprehensive strategy customized for Accentures operations globally, which spans more than 774,000+ employees. Assist in the planning, execution, and monitoring of change management projects, ensuring alignment with organizational objectives and timelines while identifying risks and developing mitigation strategies. Collaborate with senior leadership and various stakeholders to ensure alignment on change management goals and objectives, ultimately enhancing employee and client satisfaction. Lead the development and execution of effective communication, training, and coaching programs to equip employees with essential skills and knowledge. Define key performance indicators (KPIs) to measure the success of change management initiatives and report progress to leadership. Implement best practices in change management to continuously improve the effectiveness of the function. Sustain Accentures culture and values, particularly stewardship. Qualification Good to have skills: Cloud, AI Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutionsthat power Accenture's people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Act as the ongoing interface between the client and the system or application.- Dedicate to quality and ensure client satisfaction.- Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor degree

Job Summary We are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both technical and functional areas with the main goal of ensuring systems are operating optimally and issues are managed within our support guidelines. We are constantly evaluating new technologies, and this position offers lots of opportunity in expanding your technical skills. Role & responsibilities First line of support to answer customer inquiries and issues Ensure our applications are running smoothly for multiple jurisdictions and sites Ensure data transfer processes are running as expected Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines. Interact with internal and external teams on a regular basis Proactively design and implement best practices for systems support and performance Position will have tasks to perform outside of business hours on nights and weekends Provide lottery software application operation and support for customers Track and ensure the continuity of issue resolution and other tasks Handle, register, follow up and resolve incoming service request and incidents Monitor lottery system components and events Constant communication and support to other involved resolver units and partners Participate in calls in case of outage Create reports Preferred candidate profile BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 2 to 12 years of experience Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL) Ability to manage a production platform Can work solo or in small teams with minimal guidance Windows server and Active Directory experience Has a flexible and dynamic skill set and can work on various facets of a project Basic release management Experience of operation and support of complex IT applications and systems Basic knowledge of Linux and Windows systems Previous experience in working according to ITIL based processes and functions

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

You have 2+ years of experience in supporting Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Your responsibilities will include basic Cisco ICM/CCMP/CVP/CUIC troubleshooting, MACD creation in Cisco UCCE & IPT platforms, and a clear understanding of VOIP protocols like SIP, H.323, and MGCP. It is essential that you are familiar with the ITIL process. In this role, you will need a clear understanding of Cisco Voice network deployment models and the functioning of voice network devices. Your knowledge and use of VOIP and Performance Management Tools, as well as integration experience with other tools, will be crucial. Understanding of Telecom infrastructure protocols such as ISDN and analogy signalling is also required. Your role will involve working in a 24/7 business support environment. Previous experience on Cisco Voice platforms, particularly CUCM/UCCE/UCCH/CVP platforms, will be advantageous.,

Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, tax payments, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients Manage client queries for countries centrally supported from India Coordinates and aligns closely with offshore teams Provides support for self-service apps for Corporate clients, where possible Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship Prepares and provides MIS reports where required Contributes to Continuous Improvement activities leading to operational efficiencies. Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries Manage administrative tasks for the team Take on responsibilities as the dedicated Service Manager for clients Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents Engage with stakeholders for Compliance and Audit requirements Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints Your skills and experience Graduate/Post graduate with 3-6 years in servicing corporate clients or in a financial institution. Basic analytical skills, ability to exercise flexibility with regards to production problem solving Excellent communication skills, fluent in English and preferably local language Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines Open minded, able to share information, transfer knowledge and expertise to team members Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective Experience in electronic banking support is an advantage Excellent skills in using MS Office Power point and Excel

Candidates need 4+ years in production support with SQL, Unix/Linux, shell scripting, job monitoring tools, ITIL, and log troubleshooting skills. The first round will be conducted online, followed by a face-to-face second round.

About The Role RoleIncident Manager Roles & Responsibilities: Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures. Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management. IM is responsible to identify process deviations and applying suitable corrective measures. IM is responsible to manage communications during major incidents to customer and internal stakeholders. IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management. IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required. IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers. IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.

Responsibilities: Ensure ITIL processes adhered to at all times Collaborate with cross-functional teams on projects Manage production environment, troubleshoot issues Optimize database performance through query tuning Office cab/shuttle Provident fund

Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation.

Job Summary We are seeking an experienced Broadcom Applications Manager (AppWorx) Administrator to support, administer, and optimize our enterprise workload automation environment. This role is specifically for Broadcom Applications Manager (commonly known as AppWorx) and not UC4/Automic Workload Automation . Candidates should have hands-on expertise with AppWorx in particular, as it is a distinct product with its own architecture, scheduling, and administration features. Key Responsibilities: Install, configure, and administer Broadcom Applications Manager (AppWorx) environments. Manage user accounts, security roles, queues, and agents. Design, implement, and monitor job schedules, workflows, and dependencies. Troubleshoot failed jobs, scheduling conflicts, and performance issues. Integrate AppWorx with databases, ERP systems, and other enterprise applications. Support upgrades, migrations, and patching of AppWorx environments. Generate reports and dashboards for job performance, SLA adherence, and system usage. Provide incident, problem, and change management support. Maintain documentation and deliver knowledge transfer sessions. Required Skills & Qualifications Strong hands-on experience in Broadcom Applications Manager (AppWorx) administration. Clear understanding that this role is for AppWorx (Applications Manager) and not for UC4/Automic Workload Automation. Solid background in job scheduling, workload automation, and batch operations. Proficiency in scripting (Shell, PowerShell, Python) and working with databases (Oracle, SQL Server, PostgreSQL) . Good knowledge of Windows, Linux/UNIX operating systems. Familiarity with ITIL processes (Incident, Problem, Change Management). Excellent analytical, troubleshooting, and communication skills. Preferred Qualifications Experience with AppWorx upgrades and migrations. Exposure to cloud environments (AWS, Azure, GCP). Knowledge of other schedulers (Control-M, AutoSys, Automic UC4) is an advantage, but the primary expertise must be in AppWorx . Bachelors degree in Computer Science, Information Technology, or related field. Location & Work Environment Remote (WFH)

Google Mail (GSuite) Administration Manage Gmail & its components such as Google drive, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, and Sites etc. Manage and troubleshoot at GSuite console level as and when we encounter any issues on these components. Adding new domain / Domain alias in Google Workspace. Configuring and troubleshooting of MX, SPF & DKIM & DMARC records. Expertise on GAM (Google Apps Manager) Commands & Scripting. Knowledge on Google Vault. Basic knowledge on Appscript. Configuring content compliance rules for inbound and outbound emails. Configuring SAML Applications (Google SSO). Expertise in managing API controls & Domain wide delegations. Whitelisting / Blacklisting email addresses or domains. Knowledge to configure & apply policies through the Google admin console. Troubleshooting inbound / outbound mail flow related issue. Google Chrome Browser & ChromeOS upgrades and policies management. Migrating emails from one mailbox to another mailbox. Work with Google vendor for a permanent solution of major incidents. Basic understanding of GCP environment. EUC Administration Managing Google MDM (Device Wipe, Changes in MDM policies) across various platforms (iOS, Android, Windows etc.) Manage application updates and deployment as requested by the customer Manage licenses and report the same to stakeholders on a periodic basis Generate and supply reports on monthly basis for billing and invoicing End user computing services (IMACs) Knowledge on CFM Devices (Chrome Box For Meeting) Expertise to manage ChromeOS devices. Minimum 5 years of experience in managing Google Workspace environment. Mandatory to be certified in Google Workspace Administration. Excellent verbal and written communication skills. Self-motivated individual capable of independent work Strong Customer service orientation Problem analysis and solving skills Planning and organizing, attention to detail Well versed in ITIL process and ticket handling process. Provide on-call support as and when required. Team management skills and good experience in leading teams Mandatory Skills: Google - MS Exchange Administration .Experience: 5-8 Years .

As a Technical Support Engineer Service Desk, you will be responsible for the operations of the Service Desk, providing first-line support for Oracle Fusion applications. Your role will involve addressing user queries and issues related to user provisioning and access provisioning within Oracle Fusion. You will assist in the setup and maintenance of user accounts, roles, and permissions, as well as monitor and manage access requests to ensure timely and accurate provisioning of application-level access. Troubleshooting and resolving issues related to user access and permissions will also be a key part of your responsibilities. Collaborating with Level 2 support and other teams to escalate and resolve complex issues will be essential. You will document and maintain support procedures to ensure they are up-to-date and accessible. Additionally, providing training and guidance to end-users on best practices for accessing and using Oracle Fusion applications will be part of your role. Participation in regular team meetings and contribution to continuous improvement initiatives is expected. The ideal candidate for this role should have proven experience in application support, preferably with Oracle Fusion. A strong understanding of user provisioning and application-level access provisioning within Oracle Fusion is crucial. Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry will be beneficial. Excellent problem-solving skills, attention to detail, and strong communication abilities, both written and verbal, are essential for this position. In addition, familiarity with ITIL processes and best practices is a plus. The successful candidate should be proactive, have strong analytical skills, and be able to work both independently and as part of a team. Certification in Microsoft Technologies and Networking Skills, along with a graduate qualification, are required. With at least 2 years of experience, you will play a vital role in providing technical support for Oracle Fusion applications and contributing to the overall success of the Service Desk operations.,

As a Support Engineer- L1/L2 at our Coimbatore location, you will play a crucial role in providing proactive and detail-oriented support to our global users and systems. Your responsibilities will include managing incidents, resolving issues, and working in rotating afternoon and night shifts. Your strong communication skills and solid understanding of incident management processes will be essential for success in this role. With 4 to 8 years of experience in L1/L2 technical support or application support roles, you will leverage your hands-on experience with incident management tools like Jira and ServiceNow. Your familiarity with ITIL practices, particularly incident, problem, and change management, will be key in ensuring effective support delivery. Additionally, your ability to communicate technical information to non-technical users will be crucial. Your responsibilities will involve providing L1 and L2 support for software applications, monitoring ticketing systems such as Jira and ServiceNow, and ensuring timely incident resolution based on SLA. You will play a vital role in diagnosing, triaging, and escalating issues where necessary, as well as collaborating with engineering and functional teams to facilitate smooth issue resolution. Moreover, you will contribute to creating and maintaining documentation for common issues, resolution steps, and knowledge-base articles. Furthermore, you will participate in shift handovers, identify recurring issues, and suggest improvements to reduce incident volume. Your ability to maintain proper logs and audit trails of support activity will contribute to the overall efficiency of the support team. If you are a dedicated support engineer with a passion for problem-solving and a commitment to excellence, we encourage you to apply for this challenging and rewarding position in Coimbatore.,

Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool Ensure activity details are updated in the tool by the respective support groups. Route service requests to the appropriate teams (viz. user mgmt. Group, mail mgmt. group etc.) Provide first level telephonic support for end user issues pertaining to desktop/laptops, OS, client applications Escalate incidents / tickets which are going beyond the service levels Escalate incidents pertaining to Suppliers non-performance or delays Escalate issues pertaining to user's non-availability or non-cooperation Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder.

About ATECH Cloud (Cloudzen 365) Atech is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel Company website link: https://atech.cloud/ Role Scope Job Title : Technical Service Desk Team Leader (India) Dept : Operations Team : Service Delivery / Support Manager: Service Delivery Team Leader (UK) Location : India, Ahmedabad offices Operational Window & Shift Pattern : Mon-Fri UK Business hours + on call availability to cover escalations in the event of emergencies. Role Purpose : To lead, motivate, monitor and report performance for a team of India-based technical staff across multiple teams, initially Nightshift and Backup teams. Providing guiding and technical escalation where required and ensuring full support for the team, interacting with our UK teams for additional support where required. For Management Roles : Span of Control & Team Location : Responsible for 6-10 roles immediately, with the opportunity to expand significantly over the next 12 months. Commercial/Budget Accountability : None applicable Key Responsibilities: > Team Leadership & Oversight Lead, mentor, and support the nightshift incident management and backup teams based in India. Provide technical guidance, prioritisation, and escalation support during incidents. Foster a culture of accountability, collaboration, and continuous improvement. > Incident & Operations Management Oversee timely response, triage, and resolution of incidents across datacenter and public cloud environments. Ensure adherence to incident management processes, SLAs, and escalation protocols. Act as the senior escalation point during critical and high-severity incidents. > Backup & Recovery Operations Manage the day-to-day operation of backup services teams, ensuring systems are monitored and corrected, and customer queries and service requests handled efficiently. Drive continual improvement in backup success rates, restores, and testing. Work closely with platform teams to resolve recurring or complex backup issues. > Customer & Stakeholder Communication Ensure clear, timely, and professional communication with internal stakeholders and customers during incidents. Produce incident and problem reports, identifying root causes and preventative actions. > Process, Quality & Compliance Ensure team processes align with ITIL practices and company standards. Monitor KPIs, SLAs, and operational metrics for incident and backup functions. Ensure compliance with security, governance, and audit requirements. > Continuous Improvement & Innovation Identify trends, recurring issues, and service gaps; recommend and implement improvements. Drive automation, tooling, and process enhancements to improve efficiency. Collaborate with global teams to standardise practices across regions. > People Development & Resource Management Conduct regular 1:1s, feedback sessions, and performance reviews. Support skill development and cross-training across incident and backup functions. Plan and allocate resources effectively, ensuring nightshift and backup coverage. Ensure continual engagement with UK-based teams to anticipate and expand the India resources where required, ahead of requirement. People Interactions: > Daily communication with immediate team, communicating daily activities and key priorities > Regular communication with members of the management team to monitor progress and address any challenges. > Line management of team, including providing regular informal feedback on performance, and formalised 1:1s. > Point of escalation for complex customer queries and complaints. > Liaise with colleagues from other teams / departments to ensure completion of tasks. Knowledge & Skills: > Technical Knowledge This is a technical role, 70% technical, 30% people management Expertise in backup technologies (e.g., Veeam, Commvault, NetBackup, Rubrik, or equivalent). Understanding of disaster recovery principles, RTO/RPO objectives, and restoration processes. Familiarity with security best practices and compliance standards relevant to MSP operations. Knowledge of monitoring and alerting tools (e.g., Nagios, Zabbix, SolarWinds, CloudWatch). Competence in scripting/automation (PowerShell, Python, Bash, or Ansible) to drive efficiency. Understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs). Familiarity with virtualisation (VMware, Hyper-V, KVM) > Leadership & Management Skills Ability to lead local/remote teams, particularly in a 24x7 support model. Strong decision-making skills under pressure, especially during high-severity incidents. Excellent mentoring and coaching abilities to build technical and professional skills in the team. Effective resource and shift management, ensuring coverage and workload balance. Experience in driving performance through KPIs/metrics and continuous improvement. > Communication & Collaboration Strong verbal and written communication skills, especially in incident/customer updates. Ability to communicate technical issues clearly to both technical and non-technical stakeholders. Skilled in collaborating across global teams and multiple time zones. Conflict resolution and stakeholder management skills. > Problem-Solving & Analytical Skills Ability to quickly assess complex technical problems and guide resolution. Strong root cause analysis and problem-management capabilities. A mindset for proactive risk identification and mitigation. > Personal Attributes Resilient and adaptable, able to remain calm under pressure. Customer-focused with a service excellence mindset. Proactive, with a drive for innovation and improvement. Flexible and reliable in supporting a 24x7 environment. Atech Benefits: 24 days leave plus 8 festival holidays Food Provided Provident Fund Exam fee and training funding Healthcare Scheme. Enhanced maternity & paternity leave Employee Assistance Programme Employee Wellbeing policy Mobile reimbursement policy Employee Referral Scheme Individual Training & Development Plans. Eligibility Criteria: Atech is committed to fostering an inclusive and diverse workplace.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Veritas NetBackup Administration, NAS Architecture and Design Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:NetBackup Backup and recovery solutionsRole Description:Must have 5 years of hands-on experience in NetBackup and Rubrik to take care of technical activities Should have strong knowledge with architecture of NetBackup Backup. Should have hands-on experience in configuring File system, SAP, Exchange, NDMP, SQL and Oracle Database Backups for Windows and Unix serversMust Have Skills: NetBackup, Rubrik, Data Domain & Tape Library.Good To Have Skills: NAS Architecture and designJob RequirementsKey Responsibilities:Backup Management (Backups/Recovery jobs)Monitoring (Software and Hardware) Performing Scheduled Backups and On-Demand Backup requestsBackup troubleshooting on failures and slowness issueNew Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per requestPerforming critical and normal restores as per requestsParticipating in audits for successful backups and failure backupsBackup software upgradation to latest SP or new versionPerforming DR test activity to the secondary site. Technical Experience:Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups.Should have hands-on experience in NetBackup 9 /10 Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead, patching and compliance requirements.Should have hands-on experience in Rubrik Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead Rubrik Upgrades, patching and compliance requirements.Good understanding of Deduplication in Backup and Recovery and its implantation.Should have experience knowledge on Bare Metal restoreShould have hands-on experience on Network, Database and OS teams for fixing various backup issues.Should have experience on raising support cases and working with support Engineers.Configure core components of Rubrik including devices, Policies, volumes, and volume pools using the Veeam Administration ConsoleShould have knowledge in performing disaster recovery backups. Managing High availability Veeam.Should have hands-on experience on media management and handling staging jobsShould have hands-on experience in performing restoration of filesystem dataShould have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options.Monitor daily activity and availability of the Backup environment by analyzing reports and reviewing activity logsRun and monitor backups, duplications and restoresMaintain all equipment for backup environment to include servers, disk, and tape library and storage devices.Manage and maintain disk storage devicesVerify tape drive operation and maintain media rotation and availabilityShould have experience in Installing /Removing UpdatesShould have experience Analyze and handle complex incidents and major incidents and promptly provide solutionsHandle complex changes across the productWork with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service deliveryMaintain the platform to the highest standard and ensure 24x7 supportExcellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Professional Attributes:Should have hands-on experience in troubleshooting backup failures. Should have hands on experience on de-duplication, replication of backupsGood skills in managing backup teamShould be aware of ITIL processes and should be open to work on multiple backup technologies.Should have strong communication skills.Ability to work shift patterns and provide out of hours on-call support Flexible to work in 24/7 shifts (Rotational Shifts) Educational Qualification:15 years of mandatory education as per Accenture Standards. Additional Information:- The candidate should have minimum 3 years of experience in Veritas NetBackup Administration.- This position is based at our Bengaluru office. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems that span various business system components, ensuring that operational stability is maintained. Your typical day will involve collaborating with different teams, creating Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors to facilitate issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of incident management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative learning environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical skills to assess incidents and identify root causes.- Experience in creating and managing Requests for Change effectively.- Familiarity with knowledge management systems to update and maintain knowledge base articles.- Ability to collaborate with cross-functional teams and vendors for issue resolution. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Backup and Recovery Systems, Rubric Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Backup and recovery ManagementRole Description:Must have 3+ years of hands-on experience in Avamar Backup to take care of technical activities Should have strong knowledge with architecture of EMC Avamar.Must Have Skills: Avamar Backup Tool and Rubrik.Good To Have Skills: Rubrik and NetBackup Job RequirementsKey Responsibilities:Backup Management (Backups/Recovery jobs)Monitoring (Software and Hardware) Performing Scheduled Backups and On-Demand Backup requestsBackup troubleshooting on failures and slowness issueNew Server, VM, Agent based backup configuration and removal as per requestPerforming critical and normal restores as per requestsParticipating in audits for successful backups and failure backupsBackup software upgradation to latest patches or new version Technical Experience:Should have experience on adding/updating backup and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.Should have experience on multiple agents which includes Filesystem, SQL, Oracle, Exchange, SAP, Active Directory and VM ware.Should have hands-on experience performing upgrades and patch updates.Good understanding of Deduplication in Avamar and its implantation.Should have experience knowledge on One Touch recovery, BareMetal restore.Should have experience on replication and secondary Copy management and configuring backups on multiple remote sites.Should have knowledge in performing disaster recovery backups. Managing High availability Backup Server and Performing backup migration.Should have experience on configuring the Disk and Tape library in backups.Should have hands-on experience in performing restoration of filesystem dataShould have experience in recovery of SQL, Oracle, Exchange, AS400, VM servers and DB2Understanding of NDMP, VTL, SAN Media servers, file storage and Duplication options.Maintain all equipment for backup environment to include servers, disk, repository and tape library and storage devices.Should have experience in Installing /Removing UpdatesShould have experience Analyze and handle complex incidents and major incidents and promptly provide solutionsHandle complex changes across the productionWork with teams internal/external teams, vendors and all relevant stakeholders to ensure effective service deliveryMaintain the platform to the highest standard and ensure 24x7 supportExcellent Communication Skills, ITIL Process , Ticketing Management, Customer handlingRelevant certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationSkill:M365Capability:Client Delivery & OperationsRole:SW/Application Tech Support Senior SpecialistRole Description:Support Exchange Online and Azure AD to support Accenture clients.Must Have Skills: In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering.Good understanding on PIM, Conditional Access, Risk Policies and MFA configuration on Azure AD.Knowledge on Cloud App Security to investigate alerts and configure policies.Good understanding of DLP, ATP, E-Discovery, AIP. Good To Have Skills: Must have been gained experience in a production environment.Should be able to interact fluently with clients and with users on escalated tickets.Strong team management and organization/technical delivery skills. Key Responsibilities:Work as an SME and help the team on technical issues.Regular Interaction with client and provide summary/report of issues and achievements.Ensure zero surprise escalations from client. The Lead needs to ensure local management is aware of any potential escalations.Assist in Tier 2/3 support activities for production operations of office 365.Lead technical projects through design, build, test and deploy phases.Ensure that any scheduled downtime on production server is logged prior to the downtime commencing.Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting.Administrational tool development and maintenance as needed.Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team.Manage services using supplier and the client implemented ITIL processes and practices.Responsible for technically complex break fix issues from L3 and above, including Severity 1 incidents, outages, change, problem tickets & root cause analysis. Technical Experience Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment.Must needed Tools:Office 365 and Azure AD.Work with third-party vendors / professional services and in-house developers as necessary.Well versed with security aspects and maintain system security as per industry standards. Professional Attributes:Should have experience in team management.Review and recommend improvements within existing technical environment.Strong ITIL Process knowledge.Strong analytical, troubleshooting, and problem-solving skills.Work in shifts (24x7) and out of hours evenings, nights, weekends, and public holidays if required. Educational Qualification:Higher Level Qualification in a technical subject is desirable.Any Microsoft Certification. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Responsibilities: * Ensure compliance with cybersecurity standards through VAPT assessments. * Collaborate on DevOps initiatives within IT service management framework. * Conduct VAPT to identify and mitigate security gaps. Health insurance Provident fund

We are looking for someone in networking Domain Approx. 12 + years of experience in IT operations in Network and Network Security and Major Incident Management Processes ( Mandatory ITIL V3/V4 Foundation certification and preferably ITIL Intermediate certifications) 10 Years of Experience in Firewall /00 Ops. CCNP / Network- Network Security Certifications. Knowledge on Python & Powershell will be additional advantage. Compliance & Framework : Risk Assessment Procedure. University degree in Computer Science with comparable practical experience Eg: B. Tech/ BE/ M.Sc./MCA / B.Sc Functional 1) Demonstrates ability to analyze incident impact and take appropriate actions to mitigate or resolve the impact across multiple customer sites to enhance the availability and performance. 2) Experienced in developing process and knowledge base improvements 3) Proven ability in maintaining and developing tools and resources to manage major incidents effectively 4) Demonstrates ability to develop reusable solutions and workarounds that are innovative 5) Breadth of knowledge covers internal/external and customer business functions, vendors, competitors, and customer priorities 6) Ability to relate risks and challenges to operational priorities 7) Maintains compliance with administrative, security, and documentation policies Technical (e.g. Coding (Java), Testing (Unit)) 1) Strong technical competencies resulting from previous working experience at expert level within in IT operations in Network and Network Security and Major Incident Management Processes 2) Good Experience in Firewall /WAN/SDWAN/ DC LAN/Cisco ISE/LAN/LB Operations 3) Experience of Web Services and/Cloud Platform 4) Knowledge in Server OS platforms 5) Microsoft Office knowledge (Word, Excel, Project, Powerpoint,) 6) Knowledge about various software development methodologies, tools and databases 7) Knowledge about business applications /services in multiple domains. Roles/Responsibilities 1) Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle in Network Network Security services areas. 2) Strong leadership presence on Major Incidents, driving accountability across all levels of Technical resolvers and have Technical Leadership to guide technical teams for resolutions of issues. 3) Drive collaboration of multiple technology skill sets via technical bridges . 4) Authoritatively and confidently guide Major Priority One incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications. 5) Provide updates in line with the agreed communications processes. 6) Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners. 7) Must be able to multitask in a stressful environment. 8) Support RCA’s being created when necessary and work with the Problem Management team to help drive the technical teams and ensure any actions are completed. 9) Ensure all information for the (Major Incident Report)MIR is available and identify the key participants in the RCA kick off calls. 10) Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process. 11) Manage the operational support and oversee remediation activities with designated extended managed service providers. 12) Creates incident related performance analysis and reporting for review by IT management. 13) Performs other work related duties as assigned. 14) Helping to create business aligned support of the Incident Management process. 15) Develops process and procedures that ensure Incident Management process is continuously improving. 16) Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution. Documentation (e.g. Documentation, Quality etc.) 1. Excellent communication and presentation skills, specifically dealing with staff at all levels and other parts of the organization, and with external contacts. 2. Proven training ability, demonstrating skills in material creation, user support and guidance. 3. The ability to influence decisions across all senior levels of management. 4. Excellent documentation skills with experience of creating support documentation for users and operations teams. 5. Ability to work independently and take responsibility. 6. Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations. 7. Excellent approach to planning work, managing priorities and using own initiatives to overcome issues. 8. Ability to cope in a technically complex and fast-changing environment. 9. Must be a team player and able to work collaboratively with and through others. share your resume to shabeena.a@vhiresolutions.com

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

As an Operations Support Specialist within the GCE ATLAS Customer care team at SAP, you will play a crucial role in the end-to-end operation for ATLAS Customers. Your primary responsibility will be to ensure the overall delivery engagement for all customer-facing units in SAP Enterprise Cloud Services under one umbrella. You will work collaboratively in a dynamic and global team environment, focusing on leveraging data and information to drive strategic initiatives and make a meaningful impact. Your key responsibilities will include: - Utilizing your 4-7 years of experience in working within an Operations support model. - Demonstrating expertise in frontline customer management and possessing a strong knowledge of either Hyperscale's AWS, Azure, or GCP. - Applying your 3-5 years of hands-on experience in ITIL processes, including Incident, Service Request, and Change request management. - Managing projects related to transition and service introduction, with additional technical knowledge in SAP Products. - Exhibiting a deep understanding of common customer service tools and processes. - Effectively communicating with senior executives and management. - Showcasing exceptional analytical and problem-solving skills, particularly in financial data analysis and reporting. - Collaborating with the team to ensure accuracy and attention to detail in provisioning tasks. - Working independently and in a team environment, with strong communication and interpersonal skills. - Thriving in a multinational or cross-cultural work environment. At SAP, we offer a highly collaborative and caring team environment that values learning and development, individual contributions, and a variety of benefit options for you to choose from. If you are passionate about making a difference and are eager to contribute to a purpose-driven and future-focused organization, we encourage you to apply for the Operations Support Specialist role within the GCE ATLAS Customer care team at SAP. Join us at SAP, where we believe in unleashing all talents and creating a better and more equitable world for everyone. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to providing accessibility accommodations to applicants with disabilities. If you are ready to bring out your best and be part of a team that helps the world run better, apply now and embark on a rewarding career journey with us. #ITT2 #SAPECSCareers,