512 Itil Process Jobs - Page 19

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to ac...

Functional Responsibilities Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload d...

About The Role Job Title :Human Performance Specialist - CF Management Level :9 Location:Bangalore/ Gurgaon Must have skills: Change management, organizational change Good to have skills: Strong critical thinking, analytical, and problem-solving skills About Our Company | Accenture Job Summary : There is never a typical day at Accenture, but that's why people love it here! As a Senior Analyst, you'll work alongside internal clients as you help make a real difference. You'll work with them to identify their challenges and collaborate with your Accenture colleagues to develop and craft solutions. You might spend your day: Roles & Responsibilities: Contributing to organizational change and mana...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AIX System Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with various teams to ensure se...

Job Summary We are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both technical and functional areas with the main goal of ensuring systems are operating optimally and issues are managed within our support guidelines. We are constantly evaluating new technologies and this position offers lots of opportunity in expanding your technical skills. Role & responsibilities First line of support to answer custo...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applicat...

Platform Configuration: Set up new functionalities related to HR case management, knowledge management, dashboards, and employee journey workflows. Data Migration: Migrate data from existing HR platforms (e.g., Salesforce) to ServiceNow. Integration: Build integrations between ServiceNow and other platforms such as Workday, Oracle, and various learning management systems. Security Maintenance: Ensure the security and access controls of the platform. Roadmap Management: Own and manage the ongoing ServiceNow HR Service Delivery product roadmaps and architecture. Collaboration: Work closely with HR leaders and other stakeholders to design solutions that meet enterprise needs. Mentorship: Mentor...

Job Summary: We are hiring a Technical Service Desk Executive to provide end-user IT support. The candidate should have experience with ticketing tools and troubleshooting Windows/macOS, MS Office, Teams, OneDrive, and internal applications, along with knowledge of ITIL processes. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive. Support end-user devices: laptops, desktops, and peripherals Manage and resolve service desk tickets Follow ITIL-based support procedures Communicate effectively with users and IT teams Requirements: Any graduate (preferably with an IT background) 2-3 years of IT support or service desk experience Knowledge of ITIL processes Go...

Role & responsibilities: Perform 2nd level/3rd Level support on applications placed within the EDI area Responsible for the support performance and follow-up in line with the SLA• Conduct or attend on internal trainings Planning and controlling of the own tasks assigned on ITSM tool Propose solution to optimize the efficiency of processes and teamwork• Ensure support availability during agreed support hours Ensure knowledge sharing and documentation within the team Ensure proactive communication to line-of-business on incidents, requests and changes Supporting other team members whenever needed Participating in ad-hoc Integration Projects allocated by Management and completing them within ag...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major in...

Greetings we are looking for Incident Managers in Hyderabad Please Note *This is a WFO Profile in Hyderabad *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achiev...

SQL Database Administration ( taking care of database alerts about space, always on health, system alerts etc). Performance Tuning & Optimization. Change / Incident management, through understanding ITIL process. SQL Databases Patch verification. Database / Datawarehouse User support tasks. User management & access controls. Maintenance of MDS servers. SQL Server Replication. Sql Server Partitioning & Compression mechanisms. Monitoring & Planning to implement or schedule Maintenance jobs on DWH SQL Servers. Nice to have : AWS Knowledge that helps for lift & shift migration

Role & responsibilities An IT Asset Manager's primary responsibility is to oversee and manage an organization's IT assets, including hardware and software, ensuring proper licensing, effective use, and cost optimization . They track assets throughout their lifecycle, from acquisition to disposal, and implement strategies for efficient resource allocation and compliance. Essentially, they ensure the organization's IT infrastructure is well-organized, compliant, and cost-effective. Preferred candidate profile Looking for IT Manger with strong communication skills and Team handling.

Sr. Engineer - Vulnerabity Management/Patching Linux Exp : 7+ Yrs Level L3 Role. Location: Madhapur - Hyderabad. Overview: IT Engineer who can do analysis, mitigation and remediation of all the identified vulnerabilities and security gaps to strengthen the security posture of SHI environment. The assigned team will speed up remediation to secure SHI environment from external and internal cyber threats. All the identified vulnerabilities and security gaps need to be fixed to mitigate the potential impact as per the criticality of the risk. Proposed two senior resource to perform vulnerability management and patching. The role will require the following including but not limited to: Review and...

Responsibilities: Raising Incidents and managing Incidents - Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and Reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improv...

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

About The Role RESPONSIBILITIES: VMware Vsphere Setup & Administration Cisco UCS Setup & Administration Firmware upgrade of different components of cisco unified computing infrastructure Patching of VMWare infrastructure servers Performance Analysis and tuning, 2-5 years of experience Analytical skills to troubleshoot virtualized IT infrastructure issues Performing problem understanding, troubleshooting, and resolution or escalation. Performing planned maintenance work and other tasks at scheduled times. Answering requests by phone, email and trouble ticket. Collaborating with other technical and non-technical team members Supporting our systems and other IT staff based all over the globe, w...

SAP EWM Functional experience between 8 and 10 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7). Total Experience Expected: 08-10 years SAP EWM Functional experience between 8 a...

ESM Tools SME Category Infrastructure/Cloud Main locationCity -->India, Karnataka, Bangalore Position ID J0325-0242 Employment Type Full Time Position Description: Primary Skills ESM Tools (Solarwinds, Splunk, Zabbix, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, , Prometheus, Grafana, APM Monitoring and Observability) Must have Skills APM and Observability tools. Experience 10+ years relevant Notice Period Immediate Location/ Shift Bangalore / Chennai-24/7 Detailed JD Minimum 12-15 years of experience in service management or infrastructure management 10+ years working experience on ESM Tools Good working Experience in tools like Solarwinds, Zabbix , Splunk, PRTG, AppDynam...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Hyderabad, IN, India System Administration HLS & Consumer industry 13/05/2025 Project description Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components. Responsibilities Install/Maintain/Configure the Db2 software and re...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qua...

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services to meet service level agreements. ...

Technology Engineer Platform Support • ServiceNow experience and specific understanding of incident and change management • Strong problem-solving skills • Excellent communication skills • Ability to function in a fast-paced environment • Ability to convey sense of urgency Proficient with IT Operations Management (ITOM) and ServiceNow Discovery • System Administration for ServiceNow • ITIL V4 certification