512 Itil Process Jobs - Page 18

Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of ...

Total Yrs. of Expserience 5 to 8 years Relevant Yrs. of experience 5 to 8 years Detailed JD (Roles and Responsibilities) Experience in Citrix Xen App and Xen desktop administration, deploy and publish the applications. Experience in Citrix MCS and PVS provisioning. Experience in Citrix NetScaler configurations, Storefront, Profiles, Group policies. Experience upgrades of Citrix versions and vulnerability fixing. Knowledge on Citrix latest versions. Should have good communication and interpersonal skills to communicate with Customer and stakeholder teams (PC Engineering/Security/Network) on support issues. Good to have fair understanding on Windows Servers VMware environment Citrix Xen App Xe...

Team Lead – IT Helpdesk (Full time) Total Experience Required - 5 Years/ Team Lead - 2 Years ITIL Foundation Certification is preferred MCP/CCNA/Comp TIA+ certifications (a plus). ZTNA tools exposure will have an added advantage.

Job Title: Regulatory Production Support Specialist About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform ...

Troubleshooting of Windows operating system, VMware, office 365 support for BAUProject HandlingDevelopment / Troubleshooting of Powersheel script for windows serverITIL processesProduction A solid understanding of a Windows-based operating system, preferable Windows, 2003, 2008, 2012. Should have Vmware hands on and troubleshooting skill.Should have worked on server hardware. i.e Client blade servers. Good troubleshooting skills with knowledge of key operating system concepts and VMware,AD, Exchange 2010 Office 365 HybridProvide projects support for the Windows distributed infrastructure, OS Migration, Windows estate wide remediation projects and BCM/Isolation tests, Power down activities De...

Team handling. Strong troubleshooting skills, client interaction, team coordination, and reporting. Must guide support engineers, ensure SLA adherence & issue resolution. knowledge of technical support

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors ...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors ...

Job Title: Windows Server Administrator Location : Bangalore, India (Hybrid) Experience : 2-4 Years Job Type : Full-Time About the Role We are seeking a skilled and self-motivated Windows Server Administrator to join our infrastructure team. This role involves managing and monitoring Windows server and workstation environments, supporting software and tool installations, and troubleshooting both server-side and client-side issues. The ideal candidate will have hands-on experience with Windows Servers, Cloud platforms, along with a willingness to grow into DevOps and container-based technologies . You should be proactive, capable of working independently, committed to meeting SLAs, and comfor...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major in...

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes 2) Perform ticket data analysis for incident reduction 3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations 5) Work on problem tickets for finding permanent solutions of repeated issues 6) Review and approve roll out and roll back plan for change implementation and ensu...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Cha...

About The Role : Job TitleClient Service Manager Analyst Location: Mumbai, India Corporate TitleAnalyst Role Description Positive Impact. Its what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society. Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our peopleagile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape...

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. Youll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolv...

The Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. Youll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to re...

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues. Conduct performance reviews, provide feedback, and identify development opportunities for team members. Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc.). Ensure that the team meets Service Level Agreements (SLAs) for response and resolution times. Troubleshoot and resolve complex infrastructure problems, escalating issues as necessary Implement and manage monitoring tools to ensure the health an...

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st li...

About The Role The Digital Experience Monitoring Engineer/Administrator role is to operate and performance-tune the digital experience monitoring platform based on Nexthink across the organization to ensure high levels of digital experience, asset management and security. This individual also participates in the planning and implementation of policies and procedures to ensure monitoring efficiency, and maintenance that is consistent with company goals, industry best practices, and regulatory requirements ? A Certified Nexthink consultant or competent professional with around 6 years of IT experience including 4+ years of extensive experience in Monitoring Tools & PowerShell scripting along w...

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no...

About The Role : Job Title: Product Manager LocationPune, India Corporate TitleVice President Role Description The product manager for Database Services is responsible for managing Deutsche Banks strategic database products, ensuring alignment with the banks technical roadmap. This role involves capacity management, cost optimization, chargeback mechanisms, and driving future product development within the organization. The product management teams works closely with CIO application teams, engineering, self service teams and external product vendors to ensure efficient and strategic evolution of banks database landscape. What we'll offer you As part of our flexible scheme, here are just some...

Lead and execute change management communication plans, ensuring strategic alignment, stakeholder engagement, impactful messaging, risk mitigation, and continuous improvement across organizational transformation initiatives.

Job Title: Site Reliability Engineer Experience : 3 to 11 Years Location : Bangalore Working Mode : Hybrid About the Role Were seeking an experienced Site Reliability Engineer (SRE) who thrives in fast-paced environments and is passionate about building reliable, scalable, and secure systems. You will work closely with cross-functional teams to enhance the performance, observability, and resiliency of our systems, while championing DevOps and SRE best practices. Key Responsibilities Software & Automation : Develop, test, and maintain high-quality software, frameworks, and automation tools to improve system reliability and reduce manual effort. System Design : Collaborate with product and eng...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, NetScaler Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Description:Citrix Engineer provides high-class troubleshooting and solutions to problems relating to the Citrix platform. The individual maintains and monitors how the Citrix settings and dependencies perform. Also, he/ she offers Citrix support and perform administrative dutie...