512 Itil Process Jobs - Page 14

To manage the IT Service Desk setup with 27*7 environment and manages a team of 25-30 Service desk and Remote support team. Should have knowledge and should be responsible for sustaining ITIL process & procedures

NIIT is looking for Associate Technical Consultant- Technical support 5 days working from Office, Gurgaon Salary + Night shift allowances + Both side cab Cabs facility both side for hiring zone areas. Rotational Shift including night shift. 18 months of Surety Bond (For Stability). SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling ...

What you get to do in this role: Oversee the day-to-day operations of data centres, ensuring the smooth functioning of critical infrastructure. Capacity deployment and space utilisation. Budgets, material procurement and maintaining facility stock General operational uptime/maintenance scheduling Vendor management Builds and deployments Strategic global projects Cross organizational collaboration Developing, documenting and evangelizing a catalogue of standards and best practices for data centre operations Key Responsibilities: Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situation...

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic an...

An IT Critical Incident & Problem Manager will play a pivotal role in driving the resolution of major and high-priority incidents in a dynamic, fast-paced environment. Work closely with cross-functional teams to ensure swift recovery from incidents while facilitating effective communication with stakeholders and senior management. Expertise in ITIL process management will drive improvements and enhance incident management processes. You have: Degree in Engineering, Computer Science, or a related field At least 6 years of prior experience in leading Incident Management Exceptional problem-solving abilities and a sense of urgency Fluent in written and spoken English ITIL V4 foundation certific...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

10+ years of experience in IT service delivery, with at least 5 years in AVM or AMS leadership roles. Proven track record in managing large-scale AVM engagements, ideally in a multi-client or consulting setup Experience with tools like ServiceNow & well versed in DevOPS processes (Azure) Strong stakeholder management, communication, and negotiation skills. Experience in managing global delivery teams and multi-vendor environment Highly skilled AVM Delivery Manager to oversee the end-to-end delivery of Application Maintenance (Production Support), ensuring high-quality service, adherence to SLAs, and alignment with client expectations. The candidate must have strong experience in managing lar...

What you get to do in this role: Oversee the day-to-day operations of data centres, ensuring the smooth functioning of critical infrastructure. Capacity deployment and space utilisation. Budgets, material procurement and maintaining facility stock General operational uptime/maintenance scheduling Vendor management Builds and deployments Strategic global projects Cross organizational collaboration Developing, documenting and evangelizing a catalogue of standards and best practices for data centre operations Key Responsibilities: Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situation...

" Job Title: Production \/ Application Support (Oracle Banking DX Trade Finance) Job Location: India Job Description: Knowledge of Oracle Digital Banking platform. Must have experience in implementation and support of trade finance in a large banking environment. Must have experience of managing a team for Production Application Support using ITIL process(including incident management, change management and problem management) Must have experience managing the monitoring large infrastructure inventory of 20 plus servers in a complex cloud and non cloud environments. Must have experience is fixing security vulnerabilities for the application as well as infrastructure components. Must be hands...

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service c...

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as req...

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at...

Are you the kind who thrives under pressure, enjoys digging deep into database issues, and believes in getting it done right, not just fast ? Were looking for a Senior Production Support Engineer with solid PL/SQL and Linux expertise to handle critical incidents, minimize downtime, and ensure smooth performance for our enterprise-grade systems at CNDT . This isnt just another support role. You’ll be the guardian of uptime , the go-to problem-solver, and a strategic voice in improving system resilience. Responsibilities: Take ownership of production incidents , identify root causes, and restore services fast Perform in-depth PL/SQL troubleshooting and resolve database-related bugs, performanc...

Job Title: Engineer Career Level: C3 Introduction to role: Are you ready to disrupt an industry and change lives? Join a world-leading pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As an Engineer, youll be part of a large infrastructure support and maintenance function that spans several continents. Your work will have a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak, combining cutting-edge science with leading digital technology platforms and data. Accountabilities: As an Engineer, you will manage and deliver end-to-end Software Management activities to supp...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. ...

IT Monitoring Engineer will be responsible to support the monitoring infrastructure in delivering and maintaining the system management event monitoring capabilities. Monitoring Engineer will work in cooperation with Technical and Operational staff ensuring that monitoring capabilities are conformal with operational needs. Key Responsibilities: Drive P1/P2 calls as needed. Monitor and maintain global infrastructure; telecommunications circuits, routers, network devices, servers, storage etc. using industry standard tools Monitor applications and services; URLs, applications, middleware for potential issues and risks etc. using industry standard tools. Respond to alerts and risks following es...

ReactJS Specialists Responsible for development of new highly responsive, web-based user interface Develop React JS components, Forms, Events, Keys. Translate Wireframes and PSD Designs into functional web apps using HTML/CSS and React JS Experience with Javascript, REACTJS, Redux/Flux, Redux thunk Experience with HTML and CSS Experience and knowledge of code versioning tools i.e. Github/Gitlab, SVN Unit and functional test automation using Cypress. Learn and understand user interactions Good time-management and communication skills Excellent Technical Documentation and presentation skills Work and collaborate with the rest of the engineering team Knowledge and experience of all stages of so...

ReactJS Specialists Responsible for development of new highly responsive, web-based user interface Develop React JS components, Forms, Events, Keys. Translate Wireframes and PSD Designs into functional web apps using HTML/CSS and React JS Experience with Javascript, REACTJS, Redux/Flux, Redux thunk Experience with HTML and CSS Experience and knowledge of code versioning tools i.e. Github/Gitlab, SVN Unit and functional test automation using Cypress. Learn and understand user interactions Good time-management and communication skills Excellent Technical Documentation and presentation skills Work and collaborate with the rest of the engineering team Knowledge and experience of all stages of so...

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Oversee and manage the ServiceNow platform, ensuring the smooth operation of IT service management processes. Configure modules, integrate with other systems, and provide ongoing support and troubleshooting.

Position Overview: At Adobe, we are passionate about empowering individuals and organizations to create exceptional digital experiences. Our Support Service Management (SSM) team plays a crucial role in delivering personalized, high-quality support to our Ultimate Support plan customers. The SSM works alongside the Technical Account Manager (TAM) to ensure the best possible customer experience, offering tailored support, clear communication, and regular updates on ongoing issues. This role is key in managing critical support cases, providing transparency during issue resolution, and collaborating with various internal teams to deliver solutions that align with Adobe's business objectives. Ke...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple busi...

Project description Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components. Responsibilities Install/Maintain/Configure the Db2 software and related Db2 ISV software Experience automating process using zOSMF Experience re...