512 Itil Process Jobs - Page 13

About The Role Skill required: Tech for Operations - Technology Architecture Designation: App Automation Eng Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for...

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

Req ID: 324927 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Cloud Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and c...

Provide level 1 & level 2 support for application-related issues, ensuring timely resolution and user satisfaction. Monitor application performance and troubleshoot issues as they arise. Making sure that customers query and issues resolved with-in SLA. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status Assist in the deployment of new applications and updates. Document and track support requests using the companys ticketing system. Collaborate with development team to identify and resolve issues. Ready to work in rotational shifts. Qualification - Graduation Technical skills : QGood understanding and knowledge of Linu...

In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technic...

Greetings we are looking for Incident Managers in Pune and Hyderabad Please Note *This is a WFO Profile in Pune and HyderabadIndia's *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfactio...

Reporting to the OPS Manager as part of the Mainframe Operations team, you will be responsible for delivering a highly client-focused support service in a shared/dedicated support environment. Your goal is to exceed client expectations in both technical resolution and customer service. You will be supporting Mission Critical infrastructure for Ensono's clients, providing a responsive and exceptional support service by resolving complex technical client incidents and problems. Utilizing your strong communication, analytical, and problem-solving skills, you will identify, communicate, and resolve issues to optimize our clients" infrastructure. As a key member of the team providing Mainframe Op...

You will be a valuable member of a Large Global Organization, where your primary focus will be on IT Service Management processes. You will need to possess expertise in ITIL Process, specifically in Change/Problem/Incident Management. Proficiency in tools like SNOW and CMDB is essential, along with advanced analytical skills. Your responsibilities will include gaining a thorough understanding of various IT processes such as incident management, problem management, and change management. You will be required to maintain accurate documentation of IT processes, procedures, and configurations. Additionally, creating and updating knowledge base articles to aid in issue resolution will be part of ...

Total Yrs. of Experience 8 Relevant Yrs. of experience 5 Detailed JD (Roles and Responsibilities) SCCM+Intune Design and Implementation and troubleshooting of SCCM Infrastructure. Excellent knowledge on SCCM package, application creation, deployment, troubleshooting. Must be able to drive end-to-end monthly patching process for windows servers and workstations. Should be able to troubleshoot post-patching issues and work on SLAs and patching compliance. Knowledge on Site server and site system roles (MP, DP etc)configuration and troubleshooting. Good experience on Create SCCM upgrade strategy and create upgrade plan, support to post-upgrade issues Should be able to handle L3 technical issues...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates an...

Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates an...

Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. O...

Job description: Experience 2-5 years, Immeadiate Joiner only, Face to Face Interview Candidates would be expected to perform the following roles: - Notifying the Dev team on system issues or failures in a timely manner. - System break/fix and user recovery - Investigating and resolving data quality issues - Investigation of user queries. E.g. flow breaks, booking issues, data issues, calculated numbers issues etc. Liaison with traders, operations and controllers where appropriate. - Escalating problems to level 3 (core development and engineering) groups. Skills Required - Solid knowledge of Unix/Linux/Sybase/SQL/scripting language (Perl, Python). FIX knowledge will be a plus. - Strong tech...

Accentrix solution is looking for Service Desk Team lead to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and requests for assistance through phone, email, chat, or in-person Troubleshoot technical issues and resolve them in a timely manner Log and track customer requests and incidents in a service management system Escalate complex or unresolved incidents to higher-level IT support staff Update knowledge base and create documentation for common issues and solutions Ensure customer satisfaction by providing excellent customer service Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones Qualifications Bac...

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure a...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qua...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service ...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

Job Profile Summary Manager provides process expertise and leadership in IT Service Management to establish and manage a framework of best practices for the customer, including practical application within multiple environments. By providing insight into practical application and implementation of ITIL process capabilities. Accountable for creating and directing the strategy for assigned IT Service Management Discipline that align with the business requirements. Duties and Responsibilities Fully functional and self-directed Provides formal mentorship High complexity assignments- owner Moderate complexity assignments owner (1 or >) Low complexity assignments provide oversight/review Regularly...

Req ID: 319323 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Analyst to join our team in Bangalore, Karn taka (IN-KA), India (IN). Roles and Responsibilities: Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Communication: Maintain constant communication ...

Req ID: 310208 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Business Intelligence Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversee, facilitate and administer ITIL based service 24x7. Requirements - 7+ years of experience of education and work. Strong understanding of ITIL process and principles Leadership skills Expereince with handelling multiple accounts. Knowledge of ITIL tools Strong Verbal and Written communication skills Strong abiilty to create and document process Compe...

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Greetings we are looking for Incident Managers in Pune and Hyderabad Please Note *This is a WFO Profile in Pune and HyderabadIndia's *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfactio...

Job Description We are seeking a skilled and motivated ServiceNow Administrator to join our team during a key phase of IT transformation. As we transition from Ivanti Service Manager to ServiceNow, this role will support the implementation project and take long-term ownership of the platform. The successful candidate will ensure the system is optimised, scalable, and aligned with business needs, while also driving continuous improvement and innovation. Key Responsibilities This list is not exhaustive and may include other duties assigned by the manager. Work alongside external consultants during the ServiceNow implementation project. Liaise with internal stakeholders and process owners to ga...