512 Itil Process Jobs - Page 11

Responsibilities Production Support for payments applications Need to handle P1/P2 incident with proper update to management Handle user emails query and applications alerts Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis) Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests Contribute towards ensuring DR readiness of all production applications Contribute towards resolving Hardware, Software & Application related security vulnerabilities Mana...

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Responsibilities Analyses and resolves information system issues related to the desktop computing environment, • network applications, production applications, and hardware. • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. • Deploy other hardware requested through arranged collection in the IT dept. or set up at the users desk. • Local asset management. • Support and assist users with JML (Joiner, mover leaver) process • Support and maintain local conference and meeting room equipment • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and • resolved to agreed targets as defined in the Service Level ...

ROLES 1. This is a Techno-functional application support role for all 3rd party systems. 2. The role will require the person to communicate (both verbal & written) with external partners, internal users & business verticals for day to day support of systems, data analysis, audit etc. 3. Will be required to monitor, analyze and manage logs to resolve issues, provide RCAs and fixes. 4. Ability to work under pressure 5. Collaborate with cross-functional teams including developers, DBAs, infrastructure, and vendors. 6. Maintain and update support documentation, knowledge base. 7. Monitor and track project progress, identifying and resolving issues and risks. 8. Communicate regularly with stakeho...

As a Threat and Vulnerability Management professional, you will utilize your 8 years of experience in the field to strengthen the security posture of the organization. This role is based in Bangalore and follows a hybrid mode of work under Full-Time Employment. Your primary responsibility will be to effectively manage threats and vulnerabilities by leveraging tools such as Qualys and applying your expertise in Vulnerability Management. You will work closely with various operating systems, focusing on operational improvement and implementing ITIL processes to ensure a robust security framework. Your contributions will play a crucial role in identifying and mitigating potential risks, thereby ...

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management cap...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist. In this role you will: Analyze incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc. ). Partner with product and support teams to implement reliability im...

Req ID: 316015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Zabbix Administrator to join our team in Bangalore, Karn taka (IN-KA), India (IN). Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration. Technically manage the design and implementation of Zabbix tool. Hands on experience of end-to-end deployment. In-depth Knowledge of Systems Mgmt., Monitoring Tools, ITIL process, Integrations with different too...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs f...

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process ...

Job Role Description: Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external ve...

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process ...

Blue Yonder Title: Expert Support Engineer - Problem Manager, ITIL, Service management, Incident Management Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Responsibilities: Raising Incidents and managing Incidents Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maint...

Roles and Responsibilities Provide Level 2 production support for Java-based applications, troubleshooting issues and resolving incidents in a timely manner. Collaborate with development teams to resolve complex technical issues related to application performance, scalability, and reliability. Utilize ITIL processes such as incident management, problem management, change management, and release management to ensure efficient resolution of customer complaints. Work closely with cross-functional teams including operations, engineering, QA & UAT groups to identify areas for improvement. Desired Candidate Profile 8-12 years of experience in L2 Production Support role with expertise in Java progr...

Roles and Responsibilities Provide Level 2 production support for Java-based applications, troubleshooting issues and resolving incidents in a timely manner. Collaborate with development teams to resolve complex technical issues related to application performance, scalability, and reliability. Utilize ITIL processes such as incident management, problem management, change management, and release management to ensure efficient resolution of customer complaints. Work closely with cross-functional teams including operations, engineering, QA & UAT groups to identify areas for improvement. Desired Candidate Profile 3-8 years of experience in L2 Production Support role with expertise in Java progra...

KPMG India is looking for Senior Manager - TPRM-Advisory Services Senior Manager - TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure...

As a Service Desk Specialist at Birlasoft, you will play a crucial role in providing 24/7 support for US and Canada users in a remote L2 support model. With your strong technical skills on the Windows desktop platform and proficiency in English, you will be responsible for responding to client support requests and identifying the nature of the problems faced by users. Your duties will include resolving user issues related to basic desktop problems such as software images, software packages, patches, security updates, and necessary tools for user desktops and laptops. You will escalate software and application issues to the relevant teams while troubleshooting hardware and software issues rem...

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to ac...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major in...

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates informat...

Reports Directly to : Director of IT Position Overview: The Global IT Service Desk Manager is responsible for planning, designing, analyzing and management of the organizations Global IT Service Desk according to best practices while ensuring high levels of customer service, quality, timeliness and availability. The Global IT Service Desk Manager is responsible for providing excellent customer service while focusing on first call resolution. They must lead and motivate a team of IT professionals to solve customer problems while driving improvements into established SLA’s. They must provide continuous improvement by analyzing metrics to identify opportunities to bring automation, technology, ...

As a Production/Application Support (Oracle Banking DX Trade Finance) professional based in Bangalore on a 6 months contract, you will be responsible for the following: - Possessing knowledge of the Oracle Digital Banking platform. - Demonstrating experience in the implementation and support of trade finance within a large banking environment. - Managing a team for Production Application Support utilizing ITIL processes, which includes incident management, change management, and problem management. - Overseeing the monitoring of a large infrastructure inventory consisting of 20 plus servers in complex cloud and non-cloud environments. - Addressing security vulnerabilities for both the applic...

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates informat...