512 Itil Process Jobs - Page 10

This Position reports to: IS Engagement Manager In this role, you will have the opportunity to own software solution architecture across multiple architecture categories and ensure its alignment with enterprise and data architecture standards. Each day, you will be responsible for the design and build, integrity, and quality of an Information Systems (IS) solution and associated IS services delivered to business. You will also showcase your expertise by consulting, advising, and supporting on the installation of new IS solutions/services, or changing existing IS solutions/services. The work model for the role is #LI #Onsite This role is contributing to the Electrification business in India. ...

Candidates need 4+ years in production support with SQL, Unix/Linux, shell scripting, job monitoring tools, ITIL, and log troubleshooting skills. The first round will be conducted online, followed by a face-to-face second round.

Strong experience in Windows Server environment, especially with file server roles. • Hands-on knowledge of Active Directory (user/group management, group policies, permissions). • Familiar with file/folder permission delegation, NTFS, and share-level permissions. • Understanding of approval workflows (could be through ticketing tools • Good interpersonal and communication skills to explain and coordinate with users. Role & responsibilities Network Share Drive Share Drive Expansion CHANGE Request implementation and monitoring Basic knowledge of Share creation CIFS/ NFS Basic knowledge of Active Directory and groups Outlook DL How to apply permission's to share drive Access to other users dat...

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

What is DNS & DHCP and its use ? -What is IMAC in asset Management? -What is Office 365 & its Licences ? ( Different between E1 & E3 License) ? -What are the steps for network printer installation ? -How to add a system in Domain and what are the steps for that ? -What is the difference b/w incident & service request ? -What is theResponse & resolution time for P1, P2 & P3 tickets ? -What the default IP address ranges for Class A, B, C, and D ? -What is the use of tracert command ? -What is BSOD error and how to resolve it ? -Reason for 3 beep sound and continuous beep sound in system ? -My system was previously on sharing mode and it was used by 4-5 other users as well but now i want to res...

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may choose to work from home in Mumbai; however, you will be required to travel to our Andheri East office 3 to 4 times a week for business requirements, meetings, or company/team events, or on short notice as needed. We are looking for an Operations Manager, IT Service Desk to lead and manage our team of IT Service Desk professionals, ensuring prompt and effective resolution of technical issues, and delivering exceptional customer service to internal and external stakeholders. Responsibilities Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution tracking, an...

We are looking for a skilled Windows System Administrator to manage, configure,maintain Windows servers,related infrastructure. Bachelor’s in CS / IT / BE with 5–10 yrs experience in Windows Administration. Experience in VMware/Hyper-V, backup tools. Required Candidate profile The role involves handling Active Directory, Group Policies, DNS/DHCP, patch management, system monitoring, backups, and ensuring overall system performance, availability, security. ITIL Processes. Perks and benefits To be disclosed post interview

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 - 10 years of experience in Service Desk Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume. Please share below details (Mandatory): Full Name(As per Pan card): Contact number: ...

Job Posting Title Team Lead - Deskside Location: Gurgaon Please apply on: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Gurgaon-Haryana-India/Team-Lead---Deskside_R-45362 Can also send application to : apeksha.patil@kyndryl.com Job Description Summary Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. Resolves problems and performs IMACs within Service Level Agreement objectives ...

As a Cybersecurity Analyst at KONE Cybersecurity, you will play a crucial role in safeguarding KONE IT, IoT, and OT infrastructure from various criminal activities. You will be part of the dedicated Cybersecurity team within the KONE Technology & Innovation unit, focusing on ensuring the security of KONE's products, solutions, and applications used across the business lines. We are currently seeking a dynamic individual to join us as a Cybersecurity Operations Analyst. In this role, you will be responsible for conducting L2 activities for Security Incidents at KONE, responding to escalated incidents from the L1 team. Your primary tasks will include monitoring SOC capabilities, enhancing effi...

As a member of the Workday Support Team, your primary responsibility will be to ensure day-to-day system support through Incident and HR Case Management. This includes continuous monitoring of support service adherence to SLAs and taking necessary actions to enable refinement and further adherence. You will be expected to conduct detailed analysis of incidents to identify themes related to technical issues or end user training requirements, and then take appropriate actions accordingly. Another key aspect of your role will involve the continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within the support team. You will also be resp...

NTT DATA is looking for an IT Associate Director to join their team in Hyderabad, Telangana (IN-TG), India (IN). The primary responsibility of this role is to oversee IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in ServiceDesk/End user/Infra support and a proven track record in service management. As an IT Associate Director, you will review service management KPIs and performance data to ensure the service provider meets performance standards. You will also oversee the quality of delivered IT services and solutions that support business requirements. Your role will involve embracing innovation, creating decision proposals, an...

NTT DATA is looking for an IT Associate Director to join their team in Hyderabad, Telangana (IN-TG), India. As an inclusive and forward-thinking organization, NTT DATA values individuals who are exceptional, innovative, and passionate about their work. The primary responsibility of the IT Associate Director will be to oversee IT Service Management (ITSM) processes based on the ITIL framework. This role requires a highly skilled and experienced Delivery Manager with a background in ServiceDesk/End user/Infra support and a proven track record in service management. Key Responsibilities: - Oversee ITSM processes based on the ITIL framework. - Review service management KPIs and performance data ...

As a Unix Infrastructure Engineer at Barclays, your primary responsibility will be to effectively monitor and maintain the bank's critical technology infrastructure. You will be tasked with resolving more complex technical issues in order to minimize disruptions to operations. Your role will require you to possess specific skills and qualifications to succeed in this position. To be successful in this role, you should have the following experience and qualifications: - RHCE / RHCSA Certified Linux engineer - 3 to 5 years of experience in system administration - Willingness to work in 24/7 rotational shifts - Knowledge of scripting and automation - Knowledge of ITIL process Additionally, high...

You should have a minimum of 7 years of experience in remote infrastructure management, with at least 6 years of working experience supporting both Desktop and Server virtualization. Your proficiency should include working experience in Citrix XenApp & Xendesktop, Xen Server implementation, and configuration. It is essential that you possess knowledge in troubleshooting and resolving issues in an Enterprise Citrix environment, which includes Web interface, Application enumeration, performance issues, printing, and provisioning. Additionally, you will be responsible for resolving all technical incidents escalated by the L-2 team. Your role will involve analyzing Change Requests, reviewing the...

Excellent communication skills (verbal & written) and client-oriented approach. Application support background. Remote troubleshooting on Windows and Linux. CRM tool experience. Willing to work in US shifts. ITIL based support framework experience. Shift allowance

Must-Have Skills: 5+ years of hands-on experience with JIRA Service Management (JSM) Expertise in writing and optimizing JQL queries Strong knowledge of ITIL processes (Incident, Problem, Change, Release, etc.) Experience with SLA configuration and management in JIRA Proven ability to administer and manage JIRA projects and workflows Preferred: Professional certifications in JIRA/Atlassian suite Strong communication, problem-solving, and interpersonal skills

Req ID: 316015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now, We are currently seeking a Sr Zabbix Administrator to join our team in Bangalore, Karn?taka (IN-KA), India (IN), Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration, Technically manage the design and implementation of Zabbix tool, Hands on experience of end-to-end deployment, In-depth Knowledge of Systems Mgmt , Monitoring Tools, ITIL process, Integrations with different tools...

Job Description Job Summary: The candidate will be responsible for building and deploying high-quality BI Platforms that are scalable. Key Responsibilities: Conduct assessments of client needs and environments to recommend optimal Tableau Server configurations and deployments. Develop and implement strategies for migration, upgrade, and optimization of multi-tier Tableau environments. Provide recommendation on best practices for Tableau Server administration, security, and performance tuning. Install, Upgrade, and provide ongoing support for BI Platforms (Peferably Tableau). Setup proactive monitoring to review the performance and health of the platform and implement solutions to optimize th...

As a Windows Team Manager at the Technology and Operations (T&O) department of the bank, your primary responsibility is to oversee the management of Windows Team and Windows servers hosted in India. Your role is crucial in ensuring the efficiency, nimbleness, and resilience of the bank's infrastructure by focusing on productivity, quality & control, technology, people capability, and innovation. Your key accountabilities include managing the Windows Team, handling Windows Server Administration, vendor management, patch management, vulnerable and security management, as well as budgeting, audit, and risk management. It is essential that you possess a good understanding of System Administratio...

Subject matter Expert Location: Pune| WFO Immediate Joiners Experience: Minimum 2 Years in IT Service Desk Must Have Team Handling experience Any Graduate CTC:6 LPA 24/7 Rotational US Shifts Cab Provided Drop your cv - radhika@genesishrs.com

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be responsible to analyse & resolve Level 2 issues for applications developed in Java, and other SaaS based applications. Work independently on the Incident Management Process. Good understanding of Java, Python, or any basic programming language. Good Team player and quick learner. Willing to learn and work on new technology/ tools will be required. Investigate, understand, and help the users with their requests/issues. Handle user communication over phone, instant messenger, or email. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. ...

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Linux & Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

Req ID: 322569 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Management Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). As an Application Management Specialist, you will provide technical assistance, customer support and administrative duties for all of Launch s Customer Delivery Applications, such as Atlassian products, Miro, etc. You will apply your problem-solving skills to address each clients unique challenges with a creative approach and drive efficiencies for our organiza...