59 Itil Principles Jobs - Page 3

We are seeking an experienced Process Trainer for the International Service Desk process to join KVC Consultants Ltd. In this role, you will be crucial in developing and delivering training programs for our Service Desk teams, ensuring they have the necessary knowledge and skills to provide exceptional support to our international clients. Roles and Responsibilities: Design, develop, and deliver comprehensive training programs for new hires and existing agents within the International Service Desk process. Conduct regular training sessions on product knowledge, process updates, customer service skills, and technical troubleshooting for IT infrastructure issues. Create engaging training mater...

We are seeking an experienced professional for the MIM Skillset role at KVC Consultants Ltd. This position requires strong knowledge of IT Service Management, including ITIL principles. You will be responsible for managing incidents from identification to resolution, participating in root cause analysis, and ensuring the achievement of client SLAs and customer satisfaction. Roles and Responsibilities: Respond to reported incidents, identify their cause, and initiate the incident management process promptly. Participate actively in root cause analysis meetings, gather lessons learned, and manage the implementation of continuous improvement processes. Ensure that Client SLAs (Service Level Agr...

As an experienced .Net Support L1 professional with 3 to 5 years of hands-on experience, you have the opportunity to join our dynamic team in Bangalore and contribute to a forward-thinking organization where innovation and collaboration are valued. Your key responsibilities in this role will include providing L1 technical support for .Net applications, efficiently diagnosing and resolving issues. You will be expected to perform troubleshooting, root cause analysis, and escalate unresolved issues to higher support levels or development teams when necessary. Collaborating with clients to gather detailed information about issues and ensuring quick resolution will be a crucial part of your daily...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include providing fir...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. You will be responsible for supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests, following runbooks for basic troubleshooting and resolution, managing escalations ...

At PwC, the infrastructure team focuses on designing and implementing secure IT systems that support business operations. This includes ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Cloud operations professionals at PwC manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. In this role, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. In a fast-paced environment like ours, your adaptability is key as you work with a diverse range of clients and team members, each presenting unique ...

Ciklum is currently seeking an IT Support Engineer I to join our team full-time in India. As a custom product engineering company, we cater to the needs of both multinational organizations and scaling startups, helping them tackle their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we strive to engineer technology that reshapes industries and influences the way people live. In this role, you will serve as a Junior IT Support Engineer, providing initial technical support to all Ciklum employees and ensuring the delivery of high-quality basic IT services. Your responsibilities will include managing Servi...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - EOC Genpact is hiring for the role of EOC Consultant involves monitoring and addressing a...

About the opportunity We are seeking a highly motivated and experienced ServiceNow Developer with a strong foundation in ITOM and CMDB to join our dynamic team. In this critical role, you will be responsible for designing, developing, and implementing innovative ServiceNow solutions that drive operational excellence. What youll get to do ITOM & CMDB Expertise: Develop and maintain ServiceNow solutions for Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics. Enhance CMDB accuracy and completeness through automation and data integration. Leverage ServiceNow to optimize IT operations, improve service delivery, and reduce operational risks. ServiceNow Developm...