124 Itil Practices Jobs - Page 3

As a Network Engineer at our fast-growing Managed Service Provider in Bangalore, you will be an integral part of our Support Team catering to leading Global Enterprises/Telecom Service Providers. Your responsibilities will include: - Providing Level-1 support and troubleshooting to resolve network related issues - Monitoring performance to ensure system availability and reliability - Collaborating with TAC, vendors, and other IT personnel for effective problem resolution - Demonstrating very good Understanding of TCP/IP and troubleshooting of Network Connectivity - Utilizing your experience with Cisco routers, switches, and security devices - Applying your knowledge in Routing & Switching & ...

As a proactive and service-oriented Helpdesk Team Lead for custom-built applications on the ServiceNow platform, your role is essential in ensuring timely incident resolution, effective queue management, and high customer satisfaction within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. **Key Responsibilities:** - Lead and manage the L1 Helpdesk team, ensuring timely resolution of incidents and service requests. - Oversee onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and...

As a Helpdesk Senior Associate - L2 technical guidance at NTT DATA in Noida, Uttar Pradesh (IN-UP), India (IN), your role involves providing technical support to end users by diagnosing and resolving problems related to system configuration, software, and COTS applications. You will work under the direction of the Level 1 Customer Service Desk and escalate unresolved incidents to the deskside support team or follow the defined KBA process. Your responsibilities include: - Performing diagnostics, resolving problems, and implementing corrective actions for end users - Resolving incidents and problems associated with end user devices and software - Contacting end users via phone to schedule rem...

About the Opportunity Job Type: Permanent Application Deadline: 22 October 2025 Job Description Title Technical Specialist - Site Reliability Engineer Department ISS Production Services Location Gurgaon & Bangalore Level Application Support - 4 We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you're part of something bigger. The Technology function within the COO department provides IT services to the Fidelity International business globally. These include the development and support ...

**Job Description:** **Role Overview:** As the Director of Supply Chain IT at Thermo Fisher Scientific, you will lead the strategic direction, governance, and execution of technology initiatives supporting end-to-end supply chain operations within a global pharmaceutical CDMO. Your role will involve ensuring robust, compliant, and data-driven systems enable efficient planning, sourcing, manufacturing, warehousing, and distribution processes across GxP environments. You will partner with multi-functional collaborators to drive digital transformation and digital strategy, lead complex multi-site SAP S/4HANA and SCM system integrations, and ensure continuity and visibility across internal and e...

Role Overview: The Service Configuration Management Compliance Lead role aims to support the organization's Service Configuration Management (SCM) capability by coordinating risk management and audit-related activities. Your responsibilities will include ensuring that SCM practices comply with internal standards, controls, and external audit requirements. This role presents an exciting opportunity for you to make a significant impact within the organization. Key Responsibilities: - Act as the primary point of contact for internal and external audits involving the SACM team. Coordinate audit preparation activities, evidence collection, and stakeholder collaboration to ensure timely and accura...

As a Principal Consultant at Genpact, you will play a crucial role in developing clean and functional code that meets the company's requirements. Your focus will be on coding, ensuring high performance, and responsiveness to requests. Working with Engineers using Agile Methodology, you will need to have an end-to-end understanding of business use cases to effectively transform them into strategic solutions. Collaboration with business stakeholders to address real-time issues and crafting solutions that meet client needs will also be a key aspect of this role. **Responsibilities:** - Gathering and analyzing business requirements. - Collaborating with client organizations to understand technic...

Description Role Name: L1 Helpdesk Team Lead ServiceNow Platform Support (Custom Applications) Experience Range: 68 years overall, with 3+ years in a leadership or supervisory role in IT support, and 24 years of experience in ServiceNow platform support About The Role We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction all within an ITIL-aligned framework. You will lead a team of L1 support an...

As a member of the Enterprise Data organization at Lilly, you will be part of a team that has developed an integrated data and analytics platform to efficiently process and analyze data sets across different environments. Your role will be crucial in managing, monitoring, and optimizing the flow of high-quality data to support data sharing and analytics initiatives. **Key Responsibilities:** - Monitor data pipelines to ensure smooth data flow - Manage incidents to maintain data integrity - Communicate effectively with stakeholders regarding data issues - Conduct root cause analysis to enhance processes - Optimize data pipeline performance - Implement measures to ensure data accuracy and reli...

As a Support Network Attached Storage (NAS) / Netapp platform specialist, you will be responsible for managing and supporting Netapp 7-mode and cluster-mode configurations. Your expertise in Netapp Snap suite of products (Snapmirror, Virtual Storage console, SnapManager for Oracle, SnapManager for SQL etc.), ISCSI, NFS, CIFS will be crucial in ensuring the smooth operation of the storage infrastructure. You will be involved in the configuration and support of NDMP backups between Netapp and third-party backup products, as well as storage migration from 7-mode to Cluster mode using 7TT and WFA. Additionally, your knowledge in Windows clusters, VMware troubleshooting, SQL Clustering, and Virtu...

As a Level 2 SOC Security Analyst at Airtel, you will be responsible for conducting information security investigations in response to security incidents identified through various SOC entry channels such as SIEM, Tickets, Email, and Phone. You will act as a point of escalation to provide guidance and oversight on incident resolution and containment techniques. Key Responsibilities: - Creating and maintaining SOC run books for SIEM tools. - Coordinating responses to information security incidents. - Mentoring security analysts on various operational tasks related to risk management, information security controls, incident analysis, incident response, and SIEM monitoring. - Documenting incide...

Role Overview: As a Computer Operator at our organization based in Bhubaneswar, you will play a crucial role in operating and maintaining computer systems to ensure the smooth functioning of our IT infrastructure. Your responsibilities will include monitoring and controlling computer systems, managing data processing operations, and collaborating with IT support groups to address technical issues promptly. You will also be responsible for executing system maintenance, coordinating data backups, and ensuring data integrity and recoverability. Key Responsibilities: - Monitor and control computer systems to ensure efficient operation - Manage data processing operations and troubleshoot technica...

Senior Engineer, AS Position Overview Job Title: Senior Engineer, AS Location: Pune, India Role Description We are seeking a proactive and detail-oriented Junior Engineer to support our digital collaboration and content management initiatives. The ideal candidate will have hands-on experience with Microsoft 365 tools, Digital Room setups, and DocuSign workflows. This role involves working closely with cross-functional teams to ensure seamless digital operations and user support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefi...

As a Business Partner EH&S at Brillio, your role is to act as the bridge between IT and the EH&S business function. You will combine business analysis, service management, and project leadership to strengthen EH&S systems, ensure compliance, and deliver measurable value across global operations. Key Responsibilities: - Act as the primary liaison between EH&S business stakeholders and IT. - Lead end-to-end EH&S IT projects from requirements to delivery. - Translate business needs into IT solutions that enhance EH&S processes. - Manage EH&S applications and platforms (SAP EH&S, Enablon, etc.), ensuring stability, usability, and compliance. - Oversee incident, request, and release management fo...

As a Service Reliability Engineer 3 at Amadeus, you will play a crucial role in coordinating the recovery of major incidents across Amadeus products and services. Your primary responsibility will be to ensure the rapid restoration of business services and clear communication across teams. You will act as the central point of contact for critical incidents, facilitating collaboration between expert teams and senior management. Additionally, you will provide timely and transparent updates to internal and external stakeholders, including customers and account teams. Your role will also involve documenting incident details and contributing to post-recovery analysis, reporting, and continuous imp...

Role Overview: You will be joining Ascentt, a company specializing in developing advanced data analytics & AI/ML solutions for automotive and manufacturing industries. As an IT Asset Manager, your primary responsibility will be the lifecycle management of IT hardware and software assets, with a specific focus on company-issued laptops (Windows and Mac). Your role will involve maintaining accurate inventory records, ensuring timely software updates and patching, and establishing centralized management practices to uphold compliance, security, and operational efficiency. Key Responsibilities: - Maintain precise records of IT assets, including assignment, location, lifecycle status, and warrant...

As an experienced and dynamic Application Support professional, you will be joining our Asset Management client in Pune/Mumbai. In this role, you will serve as the service owner for key investment applications such as Aladdin, Bloomberg, and WSO. Your responsibilities will include ensuring seamless support, service improvement, and operational excellence across different global time zones. Key Responsibilities: - Collaborate closely with cross-functional teams and strategic partners to address complex issues - Manage incidents and foster continuous improvement in front-office systems Qualifications Required: - Over 10 years of experience in the financial services industry, with a focus on as...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Position : Coupa Consultant Experience : 3+Yrs Location : Pune(Hybrid) Key Responsibilities: Provide day-to-day support for Coupa P2P modules including requisitions, purchase orders, invoicing, supplier management, and expenses. Monitor system performance and resolve technical and functional issues in a timely manner. Work closely with procurement, finance, and IT teams to understand business requirements and translate them into system solutions. Manage user access, roles, and permissions within Coupa. Support integration between Coupa and other enterprise systems (e.g., ERP, SSO, middleware). Assist in system upgrades, testing, and deployment of new features or enhancements. Document suppor...

Job Description Who we are Do you want to join our Geo-data revolution Fugros global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise helps us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build, and operate their assets more safely, sustainably, and efficiently. But were always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team. Job Purpose We are seeking an experienced I...

Role Overview: As a Production Change Manager/ Technology Support Analyst at Deutsche Bank, you will be at the forefront of the Corporate Bank (CB) client franchise, focusing on Cash Management, Trade Finance & Lending, Securities Services, and Trust & Agency services. Your role will involve overseeing and managing the Change Management process to ensure the effective and efficient handling of IT infrastructure and business application changes, ultimately contributing to maintaining service quality and avoiding unplanned downtime. Key Responsibilities: - Own the risk-based change assessment framework and standardize low/medium/high criteria and feedback loops. - Chair/facilitate Change Advis...

As a global leader in cybersecurity, CrowdStrike is dedicated to protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unchanged - we are here to stop breaches and have revolutionized modern security with the world's most advanced AI-native platform. Our diverse customer base spans all industries, relying on CrowdStrike to ensure the smooth operation of their businesses, the safety of their communities, and the progress of their lives. At CrowdStrike, we are not just a company; we are a mission-driven organization that nurtures a culture empowering every CrowdStriker with the flexibility and autonomy to shape their careers. W...

You are a highly skilled and experienced Senior ServiceNow CMDB Developer with at least 5 years of relevant experience. In your role as a Technical Consultant, you will lead the design, development, and maintenance of the ServiceNow Configuration Management Database (CMDB) within our IT Service Management team. You will collaborate closely with ITSM, infrastructure, and application teams to ensure accurate data modeling, discovery, and integrations that support Configuration Management and related ITIL processes. Your responsibilities will include designing, developing, and maintaining robust and scalable CMDB data models within ServiceNow. You will implement and optimize Discovery and Servi...

As a SOC Analyst at Airtel, you will be responsible for conducting information security investigations in response to security incidents identified through various SOC entry channels including SIEM, Tickets, Email, and Phone. You should have at least 3 years of experience in this field and experience with tools like Seceon. Your role will involve acting as a point of escalation to provide guidance on incident resolution and containment techniques. You will be required to create and maintain SOC Run books for SIEM tools, document incidents from detection to resolution, and participate in vulnerability management. Additionally, you will lead the coordination of responses to individual security...

As a Lenovo Service Desk Engineer, you play a crucial role in providing exceptional 24x7 technical support to our customers. Your primary responsibility is to assist customers in troubleshooting hardware and software issues, guiding them through problem-solving processes, and ensuring that all interactions are handled with professionalism and efficiency. Your key responsibilities include providing technical support via phone, email, and live chat round the clock, diagnosing and resolving hardware and software issues promptly, documenting customer interactions and technical procedures accurately, collaborating with team members to resolve complex issues, and ensuring customer satisfaction by ...