124 Itil Practices Jobs - Page 2

Production Support, AS Position Overview Job Title: Production Support, AS Location: Pune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows follow the sun model to provide exceptional and timebound services to the clients. Our objective at Corporate Bank Production is to consistently strive to make production bette...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to En...

As an IT Hardware System Engineer, you will be responsible for managing and supporting the company's IT infrastructure to ensure optimal performance, availability, and security of systems and networks. Your hands-on experience with systems administration, network management, and incident response will be key to success in this role. **Key Responsibilities:** - Monitor, maintain, and support servers, networks, and systems for optimal performance. - Manage and troubleshoot incidents related to hardware, software, and network systems. - Perform regular system backups and disaster recovery planning/testing. - Manage user accounts, access permissions, and IT assets. - Implement security protocols...

As a Change Management Specialist at Viraaj HR Solutions, you will be responsible for managing and overseeing the ServiceNow Change Management process. Your role will involve the following key responsibilities: - Managing and overseeing the ServiceNow Change Management process. - Facilitating change meetings with cross-functional teams. - Conducting risk assessments and analyzing potential impacts of changes. - Maintaining the Change Management repository in ServiceNow. - Ensuring compliance with established change management policies and procedures. - Collaborating with stakeholders to gather change requirements. - Providing guidance and training on change management practices. - Reviewing ...

You are an experienced professional with 15-20 years of expertise in digital transformation of Supply Chain processes. You will be responsible for implementing and maintaining Kinaxiss IBP Enterprise Level solution into Pharmaceutical / BioPharma / BioTech Organization, covering all the Phases of S&OP Processes. Your skills and knowledge in SAP S/4HANA, Oracle, Blue Yonder, Kinaxis, or ERP/WMS/APS systems, along with a strong understanding of GxP validation, supply chain planning, manufacturing logistics, serialization, and cold chain operations will be crucial. Additionally, proficiency in Agile/Waterfall project methodologies, ITIL practices, and cybersecurity principles, as well as except...

Role Overview: As the HRP Application Services Manager, you will collaborate closely with Operations Teams, Engineering, Information Security, and Service Desk to enhance continuous improvement in SaaS delivery. Your technical expertise and critical thinking skills will be essential in driving execution and managing multiple tasks efficiently. You will play a key role in supporting, mentoring, and developing your team into a high-performing unit. Key Responsibilities: - Act as a liaison between Service Desk and Application Services team to ensure alignment with business objectives - Facilitate communication and expectations setting between different departments and the Application Services t...

As an experienced professional with 13-20 years of experience in digital transformation of Supply Chain processes, we are seeking a candidate with a minimum of 5 years of strong experience in implementing and maintaining Kinaxiss IBP Enterprise Level solution within Pharmaceutical / BioPharma / BioTech organizations covering all phases of S&OP processes. Your expertise in SAP S/4HANA, Oracle, Blue Yonder, Kinaxis, or ERP/WMS/APS systems will be essential for this role. In this role, you will be responsible for strategic planning, roadmap development, enterprise systems leadership, GxP compliance, validation oversight, cross-functional collaboration, project and program management, and operat...

15+ years of experience in SAP application support and management, with a strong understanding of SAP modules like FI/CO, SD, MM, PP, etc. Proven experience managing large-scale SAP production environments and driving process improvements. Experience with ITIL practices and service management tools Lead, mentor, and manage a global team of SAP support professionals, providing clear direction and fostering a culture of accountability, collaboration, and customer service excellence. Oversee day-to-day operations of the SAP production support team, ensuring timely resolution of incidents, problems, and service requests. Establish and track team KPIs, SLAs, and operational metrics to ensure the ...

As a highly skilled engineer for the Digital Operations Center (DOC) team at CrowdStrike, you will be responsible for managing end-to-end incident lifecycles in a 24/7/365 environment. Your critical role will involve proactive monitoring, incident detection, team coordination, communication, documentation, shift management, and continuous improvement to ensure the stability, performance, and reliability of the IT network and product services. - Proactive Monitoring: Utilize internal dashboards to monitor support ticket volumes, IT infrastructure performance, and product/sensor health metrics to identify potential issues before they impact operations. - Incident Detection and Escalation: Swif...

Join our Team About this opportunity: Responsible for end-to-end KPI monitoring, analysis, reporting, and performance improvement initiatives in the Fixed Access Network Domain. Ensures that network and service KPIs (Key Performance Indicators) are met according to SLAs, supporting proactive and reactive network performance initiatives. What you will do: Monitor and analyse KPIs related to Fixed Access Network (e.g., FTTH, TXN Devices, Routers, Switches, TV devices, OTT, CMTS, HFC Devices). Identify performance degradations, trends, and root causes using various network performance tools. Generate daily, weekly, and monthly KPI reports for internal stakeholders and regulatory bodies. Ensure ...

Description and Requirements At BMC trust is not just a word - it's a way of life! Hybrid Description and Requirements At BMC trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!? We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - ...

We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement. Responsibilities Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives. Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity. Monitor CMDB health and proactively resolve da...

Responsibilities : Skills: Good knowledge of CMMI Model, ISO 9001 standard, ITIL practices, Distributed Agile methodologies, DevSecOps models Hands-on experience in practicing and implementing Agile and DevOps practices in both Development and Service/Support projects Hands on experience in handling/supporting few accounts or programs Strong Analytical, Inter-Personal, Networking and Presentation Skills Ability to coordinate with Senior Stakeholders from Delivery and Quality Ability to extract process deficiencies based on factual data Strong Communication and Articulation Skills (Oral & Written) Preferred: PMP, ITIL, CSPO, CSM, DevOps Certifications, Certified SAFe Agilist 5.0 Roles & Respo...

Role Overview: As an Application Support Analyst, your main responsibility will be to provide customer support for all Business and Internal applications to Employees, Consumers, and Partners. You will need to interact with customers primarily from India and North America regions, with a scope of expanding to other global locations. Your role will involve gaining in-depth knowledge of the applications and technologies, resolving complex issues efficiently, and ensuring clear and timely communication with customers. Key Responsibilities: - Help resolve technical queries and software issues for customers quickly and efficiently. - Obtain all necessary information to resolve customer software a...

As a Helpdesk Team Lead for ServiceNow Platform Support, your role is crucial in managing frontline support operations for custom-built applications on the ServiceNow platform, with a focus on the Service Portal interface. You will play a key role in ensuring timely incident resolution, effective queue management, and high customer satisfaction within an ITIL-aligned framework. **Key Responsibilities:** - Lead and manage the L1 Helpdesk team to ensure timely and high-quality resolution of incidents and service requests. - Oversee new team member onboarding, including training on ServiceNow tools, support processes, and customer service standards. - Ensure incidents and service requests are r...

Role Overview: At BMC, we are looking for a Lead System Administrator to join our dynamic team. As a part of the system administrators" team, you will be responsible for providing support on various platforms such as Windows, Linux, AWS, Kubernetes, Docker, VMware, and Cloud technology. Your role will involve maintaining and supporting OS platforms, as well as private and public cloud deployments. By joining BMC, you will have the opportunity to contribute to both the company's success and your own growth by working on cutting-edge technologies and innovative solutions. Key Responsibilities: - Develop, configure, and maintain ITSM workflows, modules, and integrations. - Implement automation ...

As an IT Infrastructure & Operations Lead at our company, you will play a crucial role in owning and scaling our IT environment to support our rapid growth. Your responsibilities will include managing a small IT support team, overseeing endpoint security, hardware lifecycle, conferencing systems, and business continuity planning. You will need to balance strategic IT operations with day-to-day technical leadership to ensure our employees have secure and reliable access to the necessary tools and infrastructure. **Key Responsibilities:** - Lead and mentor a team of L1 IT Support Engineers, ensuring SLAs and KPIs are met. - Manage IT asset lifecycle including procurement, deployment, inventory...

Position Overview Job Title: Technology Service Analyst, AS Location: Pune, India Corporate Title: AS Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision. Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology. What We'll Offer You As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and e...

Position Overview Job Title: Senior Manager for Production /Technology Manager Corporate Title: VP Location: Bangalore, India Role Description At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions. You will be operating within Corporate Bank Production as a Senior Technology Manager for Production in the Client Access & Services ...

About Argano JOB DESCRIPTION Argano is the world's largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation. Job Description Minimum 5+ years experience as a team member of 2 or more successful software project implementations related to Oracle CPQ Cloud...

Position Overview Job Title- Client Implementation / Client Service Analyst, AS Location- Mumbai, India Role Description: Deutsche India Pvt. Ltd., Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate & Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position We are seeking a highly motivated Client Implementation / Service Analyst, to combine client-facing expertise with a focus on ensuring the availability, scalability and reliability of...

As a Lenovo Service Desk Engineer, your primary responsibility is to provide technical support and assistance to customers 24x7. Your role will involve troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring all customer interactions are handled with professionalism and efficiency. Key responsibilities include: - Providing 24x7 technical support via phone, email, and live chat. - Diagnosing and resolving hardware and software issues promptly. - Documenting all customer interactions and technical procedures in the ticketing system. - Collaborating with other support team members to escalate and resolve complex issues. - Ensuring customer sat...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and maintaining high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and services for efficient an...

Role Overview: As a VMware, HyperV, HCI, UCS, Storage, and Backup Solution Architect at Wipro Limited, you will play a pivotal role in designing and implementing robust, scalable, and efficient virtualization and storage solutions. Your responsibilities will include working closely with various departments to ensure that the IT infrastructure aligns with the business objectives, offers high availability, and is secure and cost-effective. Key Responsibilities: - Design and deploy VMware, HyperV, HCI, and UCS solutions to meet the organization's needs. - Architect and integrate storage and backup solutions to ensure data protection and disaster recovery. - Develop and maintain detailed design ...

As a Tech Support Specialist at Capgemini Engineering, your role will involve providing technical assistance and support for computer systems, hardware, and software. You will be responsible for responding to queries, running diagnostic programs, isolating problems, and implementing solutions. Some key responsibilities include: - Providing customer support and incident management for IT systems and services. - Managing and troubleshooting web applications and frameworks such as AngularJS and HTML. - Supporting CRM systems to ensure smooth client management processes. - Implementing ITIL-based service management practices. - Handling data formats, file formats, and data processing tasks. - En...