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5.0 - 10.0 years

13 - 18 Lacs

mohali

Work from Office

Your Impact In this role, you will lead a team of technical support specialists to ensure exceptional service delivery for the ALMP platform. You will drive operational efficiency, resolve technical issues promptly, and enhance customer satisfaction through leadership, process improvements, and cross-functional collaboration. Your Role Will Include: 1. Leading, mentoring, and motivating the technical support team to achieve performance goals. 2. Overseeing resolution of customer issues, escalations, and inquiries within SLA timelines. 3. Allocating resources to optimize productivity and meet service commitments. 4. Providing training, coaching, and guidance to enhance technical and customer ...

Posted 2 months ago

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