2 Itil Operations Jobs

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview . : The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Job Description . : The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. The ServiceNow OPS Engineer will have a role in Supporting the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. . Responsibilities . : Ensure the Servicenow support is provided in line with organization Controls. Support and maintain the ServiceNow platform in alignment with the strategy. Enforce Support standards for servicenow. Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence. Provide input to and sign off on solution design for complex features. Adhere to ServiceNow quality control processes and routines. Requirements . : Education . : B.E/BTech Comp Science, M.C.A Experience Range . : 2 years - 5 years Foundational Skills . : Experience in ServiceNow Platform operations. Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions. Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies. Experience supporting ServiceNow integrations for security, risk, and compliance. Experience leveraging MID servers for integration and automation. Experience with front-end technologies like HTML, CSS, and JS. Experience with custom REST/SOAP APIs (web services). Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets. Experience with CMDB design and implementation. Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.). Experience gathering and analyzing system requirements. Desired Skills . : ServiceNow certified implementation specialist (CIS). ServiceNow certified application developer (CAD). Work Timings . : 11.30 am - 8.30 pm Job Location . : Chennai , Hyderabad

As an Application Security Engineer at TELUS Digital, you will play a crucial role in ensuring the security standards and practices for application platforms in both on-premises and AWS environments. Your responsibilities will include collaborating with technical teams to define, improve, and document procedures to meet compliance requirements. Strong verbal and written communication skills are essential as you will be required to communicate with technical teams, senior leaders, and various stakeholders. In this role, you will be expected to possess a strong knowledge of security standards and practices, including certifications such as CCSP, CISSP, or other cloud-focused application security certifications. Familiarity with Data Center and AWS infrastructure, as well as experience in ITIL operations and agile development practices, will be beneficial. An ideal candidate will have at least 8 years of experience in software engineering, cybersecurity, or cyber-audit. To be successful in this position, you must be diligent in tracking and following up on action items, possess the ability to analyze and validate findings, and have experience working in a DevSecOps culture. Your role will involve clearly defining and developing new policies, processes, and best practices, collaborating with technical teams to improve observability, and reviewing risk findings to drive remediation efforts. TELUS Digital is committed to providing a transparent work culture that fosters innovation and collaboration. As an equal opportunity employer, we value diversity and inclusivity in the workplace. By joining our team, you will have access to a wide array of in-house training programs aimed at promoting technical growth, enhancing leadership skills, and facilitating career development. This opportunity at TELUS Digital will serve as a catalyst in your career growth, allowing you to acquire trending technical skills, gain exposure to various business domains, and improve your communication and collaboration abilities.,