9 Itil Methodologies Jobs

As a professional with over 8 years of experience in ServiceNow development, you will be responsible for implementing and scripting solutions on the ITSM module and one of the following areas: SecOps, Discovery, HRSD, CSM, FSM, ITBM, Orchestration, Service Portal, CMDB, Service Mapping, Event Management, or ITOM. Your key skills should include strong communication and presentation abilities, client handling proficiency, Java scripting knowledge, and hands-on experience with ITIL process implementation. You will be expected to design and develop custom applications using ServiceNow, create and modify workflows, and deliver technical solutions with necessary documentation. Additionally, you must have experience in migrating data from various tools to ServiceNow, generating information for reporting and dashboards, and integrating systems using REST, SOAP, API, or web services. A solid understanding of ITIL methodologies and processes is required for this role. To qualify for this position, you should hold a BE/BTech/MCA/MBA or equivalent degree. Equal employment opportunities are provided to all candidates applying for this role.,

You should have a strong understanding of SAP Basis principles and best practices along with experience in SAP system installation, configuration, and maintenance. Your proficiency in troubleshooting and resolving technical issues related to SAP will be crucial. Knowledge of SAP security concepts and best practices is required, as well as experience with system upgrades, patching, and performance tuning. Strong analytical and problem-solving skills are a must, along with excellent communication and teamwork abilities. Experience with database management (e.g., Oracle, SQL Server) and familiarity with ITIL processes and methodologies will be beneficial.,

As an Analyst specializing in MySQL Database Administration, you will be responsible for performing technical research, analysis, design, and architecting of IT Database systems. Your primary objective will be to ensure that the documented business and technical requirements are met and implemented to industry best practice standards. This includes driving short and long-term architecture strategy for IT Database systems, communicating and validating database architecture with technology services and development management teams, and leading technical design discussions with Development and project team members to ensure compliance with documented requirements. Your key responsibilities will involve installing, configuring, maintaining, and managing database systems, schema, tables, indexes, procedures, and permissions. You will also be tasked with creating backup/recovery of MySQL databases, ensuring successful SQL Transactional Replication, tracking performance metrics of maintained databases, identifying potential capacity/performance issues, and conducting regular performance tuning, indexing, and normalization of database systems. Additionally, you will develop and test SQL scripts for task automation and reporting, provide monitoring support for critical database servers and supporting services, and meet project deliverables for new or changes to existing technology within project requirements. Furthermore, you will be expected to install, migrate, and administrate MySQL to Mariadb, ensure minimal server downtime resulting from maintenance and improvements during non-production hours, identify opportunities to reduce costs while maintaining functionality and support, improve technology performance and stability, and enhance existing processes to increase productivity. Other responsibilities include managing db patching, db upgrade/migration, resource monitoring, requirement analysis, developing and documenting issue resolution knowledge base, and providing second and third level support for all database systems. Availability for on-call 24/7 support is also a requirement for this role. To qualify for this position, you should possess a Bachelor's degree in Information Technology, Computer Science, or a related discipline, along with a minimum of five years of experience in database administration. Additionally, you should have at least three years of administrator experience in an IT Enterprise organization that follows ITIL methodologies. Proficiency in installing, configuring, integrating, and administering MySQL within the Linux/LAMP stack is essential, along with hands-on experience supporting Highly Available (HA) database environments with clustering solutions. Experience in systems engineering design, analysis, integration, and life-cycle engineering for large information systems projects is also required. Preferred qualifications include experience in a multi-tiered architecture environment supporting B2B and/or hosting operations, familiarity with open-source software including LAMP software bundle, and working knowledge in NoSQL/MongoDb. Strong written and verbal communication skills, the ability to work effectively in a team, and excellent project management abilities are also desirable traits for this role.,

As a Senior Analyst in Nasdaq's Technical Operations team, your primary responsibility will be to manage daily technical operations and application support for all Nasdaq-provided services. This includes round-the-clock technical operations, incident management for internal and external customers, installation of application updates, and maintenance of operational documentation and procedures. You will collaborate closely with your colleagues in Bangalore as well as Nasdaq teams in other countries. Your role will involve Linux system administration tasks, Linux-based troubleshooting, L2/L3 technical support, and proactive resolution of production environment issues using monitoring tools like Zabbix. Key Responsibilities: - Define and implement software solutions - Perform system and log supervision to ensure service availability and review system/application logs - Troubleshoot and conduct root cause analysis of processing issues - Resolve incidents and service requests within SLAs and ITIL Incident Management Processes - Deploy applications using Puppet, Gitlab, and Bitbucket following Change Management Processes - Develop and integrate process automation tools using Bash and Python Required Qualifications: - Solid background in Linux/Unix environment (3-5 years) - Experience with supervising tools like Zabbix and Grafana (3-4 years) - Familiarity with configuration management tools such as Puppet and Ansible (2-3 years) - Strong scripting knowledge in Bash and Python - Exposure to Jira, Git/Bitbucket tools (2-3 years) - Familiarity with AWS cloud technologies (2 years) - Good understanding of ITIL methodologies Preferred Qualifications: - Exposure to Terraform (Intermediate) - Familiarity with Docker, Kubernetes, EKS - Knowledge of networking protocols like TCP/IP networking and routing - Undergraduate degree in Computer Science or related discipline - Minimum 3 years of experience in an equivalent discipline At Nasdaq, we foster a vibrant and entrepreneurial culture where initiative, challenging the status quo, and taking intelligent risks are encouraged. We value authenticity and strive to create a connected, supported, and empowered work environment. Our Hybrid-first approach promotes work-life balance. Benefits: - Annual monetary bonus - Opportunity to become a Nasdaq shareholder through Employee Stock Purchase Program - Health Insurance Program - Flexible working schedule and hybrid work model - Flex day program (up to 6 paid days off a year) - Internal mentorship program - Wide selection of online learning resources (e.g., Udemy) About Nasdaq: Nasdaq is a global leader in trading, clearing, exchange technology, listing, information, and public company services. Our technology powers over 100 marketplaces in 50 countries and hosts more than 4,000 total listings with a market value of approximately $12 trillion. To learn more about our business, visit business.nasdaq.com and explore Life at Nasdaq for more insights. Education Required: Degree in Computer Science, Information Systems, or related discipline, or equivalent work experience in Data Center, Trading, Computer, or Network Operations. Experience Required: Minimum 3 years Special Qualifications: Relevant certifications are meritorious Nasdaq is committed to providing reasonable accommodation for individuals with disabilities during the job application, interview process, essential job functions, and other employment benefits. Contact us to request an accommodation.,

We are currently seeking a dedicated Storage Engineer to be a part of our Managed Services operations team catering to our Banking customers. As a Storage Engineer, your primary responsibility will involve providing Level 2 support to customers through prompt incident response, service request fulfillment, problem management, infrastructure enhancements, and executing NetApp Ontap upgrades. It is crucial to have experience in supporting diverse client bases and possess a profound understanding of NetApp storage technologies. The ideal candidate for this role should meet the following requirements: - Proficiency in NetApp Storage, including deployment and administration of NetApp Storage CDOT. - Ability to troubleshoot performance issues, manage firmware and operating system upgrades, utilize storage management tools such as OnCommand Unified Manager/ Performance Manager/ Insight, and integrate backups with NetApp technologies. - Sound understanding of NetApp Storage concepts, management tools, and related technologies like Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap, encompassing monitoring, troubleshooting, administration, replication technologies, security hardening, and performance tuning. - Familiarity with other NetApp storage technologies like StorageGRID, E-Series, and SolidFire would be advantageous. - Experience with automation tools like NetApp Workflow Automation and Ansible. - Strong grasp of Storage protocols and technologies such as CIFS, NFS, iSCSI, Fiber Channel switching, and networks. - Knowledge of ITIL methodologies including change, incident, problem, and configuration management. - Expertise in Brocade or Cisco SAN switches administration, troubleshooting SAN connectivity, SAN zoning, FC, and IP-based storage replications. - Proficient in Windows and Linux System Administration. - Excellent customer communication and documentation skills. - Ability to cultivate and maintain strong relationships with both internal and external stakeholders. - Positive, proactive, team-oriented approach with adaptability and innovation in work methodologies. Education: - A graduate degree, preferably in engineering, with a minimum of 5 years of relevant Storage experience. - NetApp Certification would be a valuable asset. Location: - Navi Mumbai Shift Requirement: - Rotational Shifts (24/7),

You will be responsible for performing all technical research, analysis, design, and architecting of IT Database systems to ensure that the documented business and technical requirements are met while adhering to industry best practice standards. It will be your duty to drive short and long-term architecture strategies for IT Database systems and communicate and validate database architecture with the technology services and development management teams. As an Analyst in MySQL Database Administration, you will lead technical design discussions closely with Development and project team members to ensure that the documented requirements are being met within proposed solutions. Your tasks will include installing, configuring, maintaining, and managing database systems, schema, tables, indexes, procedures, and permissions. You will also be responsible for creating backup and recovery procedures for MySQL databases and ensuring the successful occurrence of SQL Transactional Replication. Monitoring the performance metrics of maintained databases, identifying potential capacity or performance issues, and conducting regular performance tuning, indexing, and normalization of database systems will be part of your responsibilities. Additionally, you will develop and test SQL scripts for task automation and reporting, provide monitoring support for critical database servers and supporting services, and meet project deliverables within project requirements. Your role will also involve tasks such as installing, migrating, and administrating MySQL to Mariadb, ensuring limited server downtime during maintenance and improvements, identifying cost-reducing opportunities while maintaining adequate functionality and support, and providing second and third-level support for all database systems. You will need to be available for on-call 24/7 support and possess excellent written and verbal communication skills. To qualify for this position, you should have a Bachelor's degree in Information Technology, Computer Science, or related discipline, along with a minimum of five years of experience in database administration. You should also have a minimum of three years of administrator experience in an IT Enterprise organization practicing ITIL methodologies. Additionally, thorough training and demonstrated analytical and technical skills in installing, configuring, integrating, and administering MySQL within the Linux/LAMP stack are required. Preferred qualifications include experience working within a multi-tiered architecture environment, supporting B2B and/or hosting operations, familiarity with open-source software including LAMP software bundle, and working knowledge in NoSQL/MongoDb.,

We are seeking a highly motivated Storage Engineer to join our Managed Services operations team and support our Banking Customers. In this role, you will be responsible for providing Level 2 support to customers, including responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements, and planning and performing upgrades for NetApp Ontap. An essential requirement for this position is experience in supporting a diverse clientele and a strong understanding of NetApp storage-based technologies. Successful candidates for this role should meet the following requirements: - Proficiency in NetApp Storage, including deploying and administering NetApp Storage CDOT, troubleshooting performance issues, performing firmware and operating system upgrades, and utilizing storage management tools such as OnCommand Unified Manager, Performance Manager, and Insight. Managing backup integration with NetApp technologies is also a key aspect. - Thorough understanding of NetApp Storage concepts, related management tools, and storage technologies, such as Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap, monitoring, troubleshooting, administration, replication technologies, security hardening, and performance tuning. - Experience with additional NetApp storage technologies like StorageGRID, E-Series, and SolidFire would be advantageous. - Familiarity with automation tools like NetApp Workflow Automation and Ansible. - Strong knowledge of Storage protocols and technologies, including CIFS, NFS, iSCSI, Fiber Channel switching, and networks. - Proficiency in ITIL methodologies, particularly in change, incident, problem, and configuration management. - Expertise in Brocade or Cisco SAN switches administration and troubleshooting SAN connectivity, SAN zoning, and FC and IP based storage replications. - Experience in Windows and Linux System Administration. - Excellent customer communication and documentation skills. - Ability to build and maintain strong relationships with internal and external stakeholders. - Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Education: - Graduate, preferably with an engineering degree and a minimum of 5 years of experience in Storage. - NetApp Certification would be a plus. Location: Navi Mumbai Rotational Shift: 24/7,

Role & responsibilities The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers ServiceNow platform. 5+ years experience implementing, configuring, and customizing ServiceNow 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) Detailed knowledge of ITIL methodologies, IT architecture, JavaScript and web software design principals Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) Detailed knowledge of relational databases Directory service integration experience (Active Directory, LDAP, etc.) Detailed knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Detailed knowledge of Web Services integrations (SOAP, REST) Preferred candidate profile Perks and benefits

Req ID: 329160 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The person will be a key member of the IT Support team that is tasked to providing L1, L2 support to payments team and building custom solutions wherever required. Job Duties & Responsibilities Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.