107 Itil Frameworks Jobs - Page 5

A strategic leadership role is available to ensure the delivery of high-quality network services meeting the organization's business needs. You will play a crucial role in transforming and enhancing service delivery across the wide NPS organization by leveraging your influencing skills. As the Head of Service Management, you will be the key interface for engaging with Business Units and stakeholders to drive service delivery and service improvement initiatives. You will collaborate closely with the Head of Network Products and Services (NPS) to oversee service management processes, lead a distributed team, and spearhead transformative projects aimed at improving customer satisfaction, servic...

Candidate must have 2+ years of experience in JIRA administration in enterprise environments. Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards Develop Confluence spaces, templates, macros and knowledge management structures for teams Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models Manage user permissions, groups, and roles with JIRA and Confluence Perform regular system audits, cleanup, upgrades and security patches Integrate JIRA with third-party tools Develop and maintain documentatio...

The Service Level and Availability Manager position at NomiSo involves planning, measuring, monitoring, and continuously improving the availability of the network infrastructure and supporting services. As a proactive individual, you will play a crucial role in ensuring that service requirements are consistently met, overseeing the drafting, coordination, monitoring, and reporting of Service Level Agreements (SLAs) to maintain and enhance service quality. Your responsibilities will include leading root cause analysis for service availability failures, collaborating with third-party vendors, implementing automation and monitoring tools, planning strategies to improve availability, measuring a...

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate...

We are seeking a detail-oriented and highly skilled individual to drive the continuous improvement of our HR portal's usability, responsiveness, content effectiveness, and service delivery performance. This role is crucial for ensuring an engaging and efficient digital employee experience. As a key interface between HR, IT, and end-users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a primary channel for global HR services. Key Responsibilities Portal Performance & Optimization Monitor and manage the end-to-end performance of the MyHR portal on the ServiceNow platform. Analyze portal usage data and performance metrics (e....

Role Summary We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal , built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and efficient digital employee experience. As a key interface between HR, IT, and end users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a key channel for global HR services. Key Responsibilities Portal Performance & Optimization Monitor and manage end-to...

The Enterprise Architect S&CGN - Tech Strategy & Advisory - Enterprise Architecture - CP&G - Consultant Join our team in Technology Strategy for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology Practice: Technology Strategy & Advisory, Capability Network Areas of Work: Enterprise Architecture & Business Transformation Level: Consultant Location: Bangalore/Gurugram/Mumbai/Pune/Hyderabad/Kolkata | Years of Exp: 5-10 Explore An Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of...