1412 Itil Framework Jobs - Page 9

You want to be part of an inclusive team at Astellas, a pharmaceutical company operating in over 70 countries, dedicated to developing innovative therapies for patients. As an Analyst in Configuration Management based in Bengaluru, you will play a crucial role in overseeing the configuration management process to ensure the accuracy and integrity of IT assets. As a Configuration Management Analyst at Astellas, you will be responsible for managing and maintaining the Configuration Management Database (CMDB), overseeing the discovery process, collaborating with cross-functional teams, and developing configuration management policies and procedures to support IT service management. - Manage and...

Job Description: As an Asset Tracking and Management Specialist, you will be responsible for maintaining accurate records of all IT assets, including hardware, software, and related licenses using an asset management system. You will manage the entire asset lifecycle from procurement and deployment to maintenance, upgrades, and retirement. Ensuring compliance with hardware and software licensing agreements, company policies, and relevant regulations will also be a key part of your role. Key Responsibilities: - Maintain accurate records of all IT assets using an asset management system - Manage the entire asset lifecycle from procurement to retirement - Ensure compliance with hardware and sof...

Greetings!! i Energizer is Hiring for Incident Management Analyst Role. Please mention the position title on the subject line! Complete work from Office role. Total 3 rounds of interview. 1. Virtual 2 - Face to Face meeting is Mandatory. Would prefer candidates from Delhi NCR. Also, Immediate joiners would be preferred. No Cabs. This role involves Night Shifts. Job Criteria: - Agree to work in 24 x 7 environment. Responsible for communicating the Incident to all required Stakeholders. Point of contact for all Sev 3 (potential Major), Sev 2, Sev 1 Incidents / Critical Situations. Supplement the Operations Managers in ensuring the required technical and operations staff join the incident calls...

As an Sr. IT Solutions Support, your role involves identifying and resolving problems and incidents in applications, maintaining customer communication, and understanding customer requirements. Your primary objective is to familiarize yourself with the customer's application environment to reduce unplanned downtime, continually enhance and optimize it, and ensure a high level of customer satisfaction. **Key Responsibilities:** - Install and upgrade Microfocus Enterprise Developers and Enterprise Servers - Raise tickets with Microfocus for support and application DevOps pipeline configuration - Provide support during Linux patches - Assist AM team with Microfocus Enterprise Server issues - Se...

As an Operation Delivery Lead IT Service Desk at CommBank, your role is crucial in ensuring that IT Service Desk services are delivered efficiently and effectively to meet the business needs. Your focus will be on overseeing the daily operations of the service desk, monitoring and meeting Service Desk performance KPIs and SLAs, and driving continuous improvement in support quality. You will play a key role in maintaining customer satisfaction levels, coordinating resolutions for major incidents, and engaging with stakeholders to align IT support with organizational needs. - **Monitor and meet Service Desk performance KPIs and SLAs, implementing initiatives for support quality improvement. - ...

Role Overview: As a Field Tech Senior Associate - ITIL at NTT DATA in Hyderabad, Telangana, India, you will be a contributing member of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework and be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will have the opportunity to learn new and emerging technologies as...

Role Overview: As a highly skilled ServiceNow Architect specializing in IT Asset Management (ITAM - HAM/SAM Pro) and IT Operations Management (ITOM), you will be responsible for designing and implementing ServiceNow ITAM and ITOM solutions. You will ensure alignment with business needs, industry best practices, and IT governance policies. This role will require working with end-users, analysts, IT teams, and key stakeholders to implement/execute ITSM, ITOM, ITAM, CMDB, CSM, SPM, PA, and/or HR solutions on the ServiceNow platform. Key Responsibilities: - Design, develop, and implement ServiceNow ITAM and ITOM solutions, including Discovery, CMDB, Software Asset Management (SAM), Hardware Asse...

As the IT Infrastructure Sr. Project Manager, your role involves planning, executing, and finalizing infrastructure-related projects within scope, budget, and timeline. You will be responsible for coordinating internal resources and third-party vendors, managing risks, and ensuring the successful delivery of IT infrastructure solutions including networks, servers, data centers, cloud services, and security systems. **Key Responsibilities:** - Lead and manage end-to-end IT infrastructure projects such as network upgrades, data center migrations, and cloud implementations. - Define project scope, goals, and deliverables in collaboration with stakeholders. - Develop detailed project plans, sche...

Role Overview: Join a dynamic team shaping the tech backbone of operations at JPMorgan Chase within the Commercial & Investment Bank Team. As a Technology Support II, your expertise will be crucial in ensuring the operational stability, availability, and performance of production application flows. Your responsibilities will include analyzing and troubleshooting application flows, improving operational stability, monitoring production environments, and assisting in issue escalation and communication. Key Responsibilities: - Analyze and troubleshoot production application flows to ensure end-to-end service delivery - Improve operational stability through problem management participation - Mon...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Chief Technology Office team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or ...

Overview The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution. The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be lea...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to en...

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. Key Responsibilities/Duties Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs. Maintain BMC Product platform availability as per agreed availability commitment Develop new customizations, integrations and reports Troubleshoot BMC Application, customizations, integration issues. Follow the ITIL...

Role purpose: Ticket Management Routing of incoming tickets to the appropriate teams: Establishment and maintenance of a centralized ticket intake channel (currently not available) Data Processing and Monitoring Tracking and monitoring of Dronet data preparation jobs Debugging and issue resolution in data processing workflows System Health and Infrastructure Monitoring Monitoring of GCP infrastructure components (example: Kubernetes clusters, Cloud SQL instances) Ensuring system availability and performance Data Imports and Customer Communication Execution and supervision of AirbornRF data imports Sending customer notifications for relevant events or updates Image Management and Security Sca...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between cli...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

"Exciting Job Opportunity" Hello Jobseekers!! HCL Tech to open first Gujarat centre. The candidates who are looking for a job change and comfortable to work from office at Gandhinagar, Gujarat may find this an excellent opportunity to apply. We are hiring for roles in Change, Incident, and Problem Management. Candidates with relevant experience are welcome to apply. 1. Incident Management: 5+ years of relevant experience. Monitor and respond to cybersecurity incidents using SIEM and other security tools. Lead investigations into security breaches, coordinating with internal and external stakeholders. Develop and maintain incident response plans, playbooks, and escalation procedures. Perform ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between cli...