707 Itil Framework Jobs - Page 9

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet quality standards and user requirements while fostering a collaborative environment for your team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in integrating ServiceNow with other enterprise applications.- Familiarity with scripting languages used in ServiceNow for customization. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Workday Studio Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Candidate should have good experience in core integration studio Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system stability.- Conduct regular performance evaluations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Studio, Candidate should have good experience in core integration studio.- Strong understanding of system architecture.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Workday Studio.- This position is based at our Bengaluru office.- A Candidate should have good experience in core integration studio is required. Qualification Candidate should have good experience in core integration studio

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in configuring and customizing ServiceNow applications- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Tech for Operations - Technology Architecture Designation: App Automation Eng Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for ResponsibilitiesMay manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Banking Industry delivery experienceUnderstanding of high level Banking architectures and Banking productsExperience in Automation and Digital TransformationEnsuring the successful execution of software projects, meeting client expectations and driving innovation in software development Experience in multiple Domains.Lead the team to break down the project into user stories, develop a product backlog and prioritize these stories.Understanding of AI, Data & Technologies. Roles and Responsibilities: Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Qualification Any Graduation

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for May manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery processes, all while maintaining a focus on customer satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on service performance metrics to drive improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and service management tools.- Ability to analyze and resolve technical issues efficiently.- Familiarity with ITIL framework and service delivery methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will collaborate with stakeholders to ensure the successful delivery of IT services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Implement best practices for ServiceNow IT Service Management.- Provide technical guidance and support to the development team.- Conduct regular code reviews and ensure quality standards are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Act as the ongoing interface between the client and the system or application.- Dedicate to quality and ensure client satisfaction.- Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting.- Strong understanding of ITIL framework.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office. Qualification Bachelor Degree

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with teams to design and implement solutions that enhance business operations and processes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the design and development of applications- Conduct requirement analysis and translate them into technical specifications- Ensure the application design meets business process requirements Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and implementing IT service management solutions- Knowledge of ITIL framework and best practices- Experience in integrating ServiceNow with other enterprise systems Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Hyderabad office- A 15 years full time education is required Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support to clients in troubleshooting and resolving technical issues.- Ensure timely resolution of incidents and service requests.- Collaborate with cross-functional teams to identify and resolve complex technical issues.- Document and maintain accurate records of client interactions and technical solutions.- Contribute to the continuous improvement of support processes and procedures.- Stay updated with the latest product knowledge and industry trends.- Assist in training new team members on technical support processes and tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles and best practices.- Excellent communication and interpersonal skills to effectively interact with clients.- Ability to troubleshoot and resolve technical issues in a timely manner.- Knowledge of incident management and ticketing systems.- Familiarity with remote desktop tools and software.- Good To Have Skills: Experience with cloud-based service desk platforms.- Recommendation:Familiarity with ITIL framework and practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Frontend SSE React Developer 5 to 7 years Front End SSE Roles and Responsibilities: The primary purpose of this role is to translate business requirements and functional specifications into logical program designs and to deliver code modules, stable application systems, and software solutions. This includes developing, configuring, or modifying complex integrated business and/or enterprise application solutions within various computing environments. This role facilitates the implementation and maintenance of complex business and enterprise software solutions to ensure successful deployment of released applications. Qualifications Minimum Qualifications. Bachelors Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field) 7 years of experience in software development or a related field 5 years of experience in database technologies 5 years of experience working on project(s) involving the implementation of solutions applying development life cycles (SDLC) Preferred Qualifications Masters Degree in Computer Science, CIS, or related field 7 years of IT experience developing and implementing business systems within an organization. 7 years of experience working with defect or incident tracking software 7 years of experience writing technical documentation in a software development environment 4 years of experience working with an IT Infrastructure Library (ITIL) framework 3 years of experience leading teams, with or without direct reports 7 years of experience working with source code control systems 4 years of experience working with Continuous Integration/ Continuous Deployment tools 7 years of experience in systems analysis, including defining technical requirements and performing high level design for complex solutions ReactJs (4 - 6) NodeJs (4 - 6) Redux Store (4 - 6) Typescript (4 - 6) Jest (Testing framework) (2 - 3) MFE (Micro Front End) (1 - 2) JavaScript ES6 (4 - 6) Optional: Cypress

Greetings we are looking for Incident Managers in Pune and Hyderabad Please Note *This is a WFO Profile in Pune and HyderabadIndia's *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Position Summary: We are looking for Level 2 Engineer for our Device Management Team, having 4+ years of experience in Device Management. The team member will be responsible for the administration of the Security Devices like Next Gen Firewall. He should be well versed in the Change and Incident Management process. He should be ready to work in 24 X 7 shift. Key Roles & Responsibilities: Firewall Operations & Troubleshooting: Monitor, manage, and optimize firewall performance, health, and security. Perform advanced troubleshooting of firewall-related issues, working closely with L1 and L3 teams. Investigate security incidents, network anomalies, and connectivity issues. Fine-tune firewall rules, policies, and configurations for performance and security improvements. Work on packet captures and traffic analysis to diagnose network security issues. Rule & Policy Management: Review, implement, and modify firewall rules while ensuring security and compliance standards. Conduct firewall rule audits and remove redundant or obsolete rules. Manage access control policies, VPN configurations, and segmentation policies. Ensure compliance with organizational and regulatory security guidelines. Incident & Change Management: Act as an escalation point for L1 engineers and assist in resolving complex firewall issues. Participate in Root Cause Analysis (RCA) for recurring firewall incidents and recommend fixes. Handle firewall upgrades, patches, and firmware updates as per change management procedures. Support IT security and compliance teams in conducting risk assessments and vulnerability remediation. BAU Operations & Automation: Implement automation scripts for firewall monitoring and reporting. Optimize firewall logging, alerting, and monitoring for proactive security management. Coordinate with vendors and OEM support teams for hardware/software troubleshooting. Documentation & Reporting: Maintain up-to-date documentation on firewall configurations, rule changes, and security incidents. Prepare reports on firewall performance, threat activities, and policy violations. Provide training and mentorship to L1 engineers on firewall best practices. Basic Qualifications : Bachelor’s degree in IT, Computer Science, or a related field. Relevant security/network certifications such as CCNP Security, Fortinet NSE 3+, Palo Alto PCNSA/PCNSE, Check Point CCSA/CCSE, Juniper JNCIS-SEC , or equivalent. Strong verbal and written communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work with minimal levels of supervision or oversight. Ability to work in a 24x7 environment (if required) and manage escalations effectively. Preferred Qualifications ITIL Foundation Experience in working in shifts and hands on experience with ITIL framework Worked on multiple clients’ environments and deployment

You will be responsible for providing Level 1 technical support for desktop-related issues, encompassing both hardware and software problems. Your tasks will include installing, configuring, and troubleshooting desktop operating systems and applications such as Windows, macOS, and Linux. It will be your duty to manage and uphold desktop security solutions, which involve antivirus and malware protection. You are expected to respond promptly to incidents and service requests within the agreed Service Level Agreement (SLA) timeframes. Collaboration with Level 1 support is essential, and you must escalate issues to Level 2 support or relevant teams when necessary. Root cause analysis is vital, and you will be required to implement preventive measures for recurring issues. Accurate record-keeping of incidents and service requests using ticketing systems is mandatory. Additionally, you will assist in maintaining hardware and software inventory and documentation. Supporting remote users and providing hands-on assistance when required is also part of the role, along with ensuring strict adherence to IT policies and procedures, particularly related to security and data protection. As for the required skills and qualifications, you should possess proven experience as a Desktop Support Engineer or in a similar role, ideally with a minimum of 2-3 years in a Level 1 support position. A solid understanding of desktop operating systems (Windows, macOS, Linux) and common software applications is crucial. Experience in troubleshooting desktop hardware, software, and network issues is expected. Familiarity with the ITIL framework and incident management best practices is advantageous. Strong analytical and problem-solving abilities are essential, along with excellent communication and interpersonal skills. You must be capable of working both independently and collaboratively in a dynamic, fast-paced environment. Possessing relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) would be beneficial. In terms of education, a Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent work experience will also be considered.,

Job Title: ERP Support Specialist Job Summary: Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and administration. Responsibilities: Provide technical support for the companys ERP system, including troubleshooting and resolving technical issues reported by end-users. Communicate with end-users via phone, email, or in-person to gather information on the reported issue and provide timely and effective solutions. Collaborate with the IT team to troubleshoot and resolve issues related to the ERP system, including network connectivity, database connectivity, and other technical issues. Assist in the implementation of the ERP system, including configuration and testing, and provide post-implementation support. Create and maintain documentation of technical procedures, system configurations, and user guides. Conduct user training sessions to educate users on system features and functionality. Monitor the performance of the ERP system and make recommendations for improvements or upgrades as needed. Qualifications: Bachelors degree in Computer Science, Information Technology or related field. 2+ years of experience in supporting and troubleshooting ERP systems. In-depth understanding of ERP system functionality, including finance, lead, admission and inventory modules. Strong problem-solving skills and ability to troubleshoot technical issues quickly and effectively. Excellent communication skills and ability to work collaboratively with end-users and IT teams. Ability to manage multiple tasks and projects simultaneously while adhering to deadlines. Experience with ERP implementation, configuration, and administration. Knowledge of ITIL (IT Infrastructure Library) framework is a plus.,

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices. Location : - Navi Mumbai, Thane, Mumbai, Chandigarh, Mohali, Pune, Gurugram, Coimbatore, Mumbai Suburban, Bengaluru, Dombivli, Chennai, Chand, Panchkula, Pimpri-Chinchwad, Panvel, Ulhasnagar, Kharar, Hyderabad, New Delhi, Noida, Ahmedabad, Bhiwandi, Manesar, Tiruppur, Tambaram, Greater Noida, Gandhinagar, Kharghar, Palakkad, Sohna, Faridabad, Ghaziabad, Badlapur, Andheri, Whitefield, Kalyan, Secunderabad, Vashi, Gachibowli, Delhi, Belapur, Kalyan, Borivali, Dwarka, Kandivali, Indiranagar, Indirapuram, Airoli, Andheri, Koramangala, Kukatpally

Employment Type Permanent Closing Date 11 July 2025 11:59pm Job Title Senior Software Engineer Job Summary As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role. Job Description Who We Are Telstra is Australia s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore. Focus of the Role As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role. What We Offer Flex appeal: choose where, when and how you work Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Employees are entitled to 12 paid holidays per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Relocation support options across India, from junior to senior positions within the company Receive insurance benefits such as medical, accidental and life insurances What You ll Do Product & Technology - Software Engineering & IT develops and maintains Telstras software and IT systems, working on some really cutting-edge technologies. Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs. Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow. Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution. Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB. Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support. About You Minimum 7+ years of experience in BMC remedy Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, APIs Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting Experience on iPass and Webhooks Good knowledge of SRM , Knowledge Management , Atrium CMDB Remedy Workflow customizations using Developer Studio Basic ITIL Framework concepts Experience in proposing and implementing architecture of Custom integrations Experience in configuring and working on Remedy Server-group environment Previous experience of working overlay concept Experience on BMC Helix Deployment manager Should have ITSM integration experience with other remedy & web service integration. Experience in performance tuning and troubleshooting BMC Remedy AR Server issues Good in customer interaction. If you are looking to take the next step in your career, we want to hear from you!

As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer s business operation within an ITIL framework. Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific get well plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements.