1774 Itil Framework Jobs - Page 8

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Incident Management Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that b...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure servi...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills Broadcom Clarity PPM Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving in...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Service Analytics Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure ...

Analyst - Digital Platform Support (Application Support) Analyst - Digital Platform Support (Application Support) - 32775 - TMF Analyst - Digital Platform Support (Application Support) We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 ...

Sr. Java L3 Production Location: Remote Role & ResponsibilitiesApplication Support (L3): Act as the escalation point for application-related incidents and problems. Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Monitor application health, performance, and availability using enterprise monitoring tools. Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs. Maintain runbooks, SOPs, and knowledge base documentation for operational excellence. L3 Development & Enhancements: Analyze business and technical requirements to design and implement changes in Java-based applications. Develop, test...

Sr. Java L3 Production Location: Remote Role & ResponsibilitiesApplication Support (L3): Act as the escalation point for application-related incidents and problems. Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Monitor application health, performance, and availability using enterprise monitoring tools. Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs. Maintain runbooks, SOPs, and knowledge base documentation for operational excellence. L3 Development & Enhancements: Analyze business and technical requirements to design and implement changes in Java-based applications. Develop, test...

Sr. Java L3 Production Location: Remote Role & ResponsibilitiesApplication Support (L3): Act as the escalation point for application-related incidents and problems. Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Monitor application health, performance, and availability using enterprise monitoring tools. Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs. Maintain runbooks, SOPs, and knowledge base documentation for operational excellence. L3 Development & Enhancements: Analyze business and technical requirements to design and implement changes in Java-based applications. Develop, test...

Sr. Java L3 Production Location: Remote Role & ResponsibilitiesApplication Support (L3): Act as the escalation point for application-related incidents and problems. Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Monitor application health, performance, and availability using enterprise monitoring tools. Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs. Maintain runbooks, SOPs, and knowledge base documentation for operational excellence. L3 Development & Enhancements: Analyze business and technical requirements to design and implement changes in Java-based applications. Develop, test...

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary role will be to ensure the stability of Data & Voice infrastructure across the 100+ global offices. You will provide operational support and vendor oversight for the Voice & Data infrastructure, catering to the needs of businesses and employees spread across various office locations worldwide, with a specific focus on the Franklin Hyderabad office. Your key responsibilities will include: - Working in collaboration with the broader Technology teams to provide effective support for the Genesys contact environment - Leading the migration and consolidation of multiple contact center environments - Ma...

Role Overview: As a Senior Engineer at Brose Group, you will play a critical role in maintaining the health and performance of IT systems through proactive monitoring, incident resolution, and escalation handling. Your responsibilities will be hands-on and technical, focused on operational excellence. You will need to demonstrate strong troubleshooting skills, process adherence, and a collaborative approach to supporting IT infrastructure. This role requires participation in 24x7 operations, including working in rotational shifts, night shifts, weekends, and public holidays as part of a global support model. Key Responsibilities: - Monitor IT systems and services using enterprise tools such ...

As an IT Service/Support Manager at DIN, a leading IT system integrator in Gurgaon, you will play a crucial role in transforming businesses through technology. Your primary responsibility will be overseeing the delivery of IT services to ensure alignment with business objectives. Here are the key responsibilities you will handle: - **Service Delivery Management**: - Oversee the planning, execution, and optimization of IT service delivery processes. - Ensure all IT services meet quality standards and service level agreements (SLAs). - **Team Leadership**: - Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous improvement. - Manage resource allocation and per...

As an L2 Support for Azure/Databricks, you will be functioning as an Application Support for the new Cloud platform at a corporate investment bank. Your responsibilities will include supporting the applications hosted on Azure/Databricks, facilitating the onboarding of applications to the Cloud platform, and providing incident, problem, and event management according to the ITIL framework. You will be expected to drive the team to fulfill targets regarding problem management, incident management, and meet agreed SLAs. Additionally, you will drive incident, request, work driver, and alert reduction efforts across an application cluster. Your role will involve facing off to and developing effe...

ITSM - Detail-oriented and proactive ITSM Analyst to support, implement, and optimize IT Service Management processes and tools. Instrumental in ensuring high levels of IT service quality through effective incident, change, problem, and request management. Monitor and manage ITSM processes including Incident, Problem, Change, Configuration, and Request Management Work with cross-functional IT teams to ensure compliance with SLAs and continual service improvement Administer and support ITSM tools (e.g., ServiceNow, BMC Remedy, Fresh services Identify process gaps and propose enhancements to improve service delivery Generate and analyze operational reports and dashboards Ensure documentation f...

As an ideal candidate for this role, you should have a Bachelor's degree and possess Japanese language skills. You should have at least 3 to 5 years of experience and be proficient in Japanese language at N2 level or above. In addition, being ITIL framework certified with knowledge of the IT field and familiarity with MS Office tools is essential. Your excellent interpersonal, coordination, and presentation skills will be crucial in this position. Key Responsibilities: - Vendor management, reporting, and metrics management - Working in a 24x7 rotational shift at the Chennai office - Experience in dealing with Japanese clients - Transitioning project processes - Handling end-to-end project de...

We are looking for 1 experienced Freshworks Implementation Consultant and 1 experienced Freshworks Developer to lead customer implementations for Freshservice, Freshdesk, and other Freshworks modules. The role involves requirement analysis, configuration, integration, and enablement for enterprise customers across industries. Key Responsibilities Engage with customers to capture ITSM/CRM/CX requirements and map them to Freshworks functionalities. Configure and customize Freshservice, Freshdesk, Freshchat, and Freshcaller modules. Design workflows, automations, SLAs, and approval processes. Integrate Freshworks products with other tools (e.g., Jira, MS Teams, Slack, Azure DevOps). Prepare doc...

Senior L3 Java Support Role & Responsibilities Application Support (L3): Act as the escalation point for application-related incidents and problems. Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Monitor application health, performance, and availability using enterprise monitoring tools. Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs. Maintain runbooks, SOPs, and knowledge base documentation for operational excellence. L3 Development & Enhancements: Analyze business and technical requirements to design and implement changes in Java-based applications. Develop, test, and deploy bug...

Senior L3 Java Support Role & Responsibilities Application Support (L3): Act as the escalation point for application-related incidents and problems. Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Monitor application health, performance, and availability using enterprise monitoring tools. Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs. Maintain runbooks, SOPs, and knowledge base documentation for operational excellence. L3 Development & Enhancements: Analyze business and technical requirements to design and implement changes in Java-based applications. Develop, test, and deploy bug...