707 Itil Framework Jobs - Page 7

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key responsibilities for this role include leading the Production Support function, overseeing a high-performing team of 10+ engineers across various geographies and time zones. You will take charge of Incident Management, Break-Fix Operations, and Problem Management in alignment with ITIL best practices. Your role will also involve ensuring minimal disruptions to business-critical systems through proactive monitoring, rapid incident response, and analyzing production data to identify trends, recurring issues, or areas for optimization. Collaboration with cross-functional teams, such as Engineering, QA, Infrastructure, and Product, will be essential to ensure seamless issue resolution and root cause analysis. You will be expected to drive continuous improvement initiatives, automation, and operational efficiencies while managing and optimizing support SLAs, KPIs, and reporting metrics. Providing regular CxO-level reporting, dashboards, and communication on incident trends, risk mitigations, and system health will also be part of your responsibilities. In addition, fostering a culture of accountability, collaboration, and customer-centricity within the team, as well as ensuring compliance with governance and audit processes, will be crucial. The ideal candidate should have 12+ years of overall IT experience with a significant focus on Production Support leadership roles. A proven track record of building and managing large-scale support teams in high-availability, high-performance environments is required. Strong expertise in ITIL processes, particularly in Incident, Problem, and Change Management, is essential. Excellent communication skills, with the ability to interact and influence stakeholders at all levels, including CXO executives, are a must. The ability to lead teams under pressure and in fast-paced, evolving environments is also required. Experience working in a product-based company is highly preferred, and familiarity with support tools like Opsgenie, Sumologic, Jira, ServiceNow, and Dynatrace is considered a plus for this role.,

Candidate to have at least 10years of IT software consulting experience with 4 years experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for delivering Industry and ServiceNow best practices around ITBM / SPM, requiring a highly focused and structured individual with strong client management experience. 8. Excellent Knowledge and Hands on, on Technical Development aspects of ITBM / SPM Suite inclusive and not limited to Idea / Demand Management, PPM, Agile, Resource Management, Expense Management and Timecard Management 9. Good Understanding of Technical Verbiage and Concepts of ServiceNow Development Aspects 10. Hands on Experience in creating, maintaining, and implementing the ServiceNow Suite 11. Hands on Experience in Contributing to the HLD, LLD and maintaining the changes for the same. 12. Excellent written and oral communication skills, including the ability to communicate across business areas 13. Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders and systems 14. Maintain a high level of attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment 15. Experience working with cross-functional teams 16. At least 4+ years experience with ITBM / SPM 17. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 18. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 19. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 20. ServiceNow Certified Implementation Specialist and Systems Administration Certified. At least 7+ years comprehensive experience with ServiceNow platform and 4+ years experience with ITBM / SPM. 2. Proven consulting experience as a key technical resource leading the development and delivery of ITBM / SPM solutions in client environments 3. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 4. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 5. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 6. Ability to develop on the ServiceNow platform including the customization. 7. Certified System Administrator, CIS-ITSM & ITBM / SPM CIS certification(s) certification is a Must. Good to have skill: 1. Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS 2. Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 3. Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment. 4. Working knowledge of how configuration management factors into the ITIL framework Mandatory Skills: ServiceNow Solution Architecture.: Experience: 8-10 Years.

Position : Change Manager Infra Mainframe Z/OS Operations REQUIRED EXPERIENCE Bachelor's degree in computer science, Information Technology, or related field 7+ years of experience in IT operations, with at least 5 years focusing on change management Strong understanding of Mainframe z/OS. Microsoft Azure Dev Ops (Scrum master experience desired but not required) In-depth knowledge of ITSM frameworks (e.g., ITIL) Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) Excellent project management and organizational skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills

As a Customer Support Engineer, your role will involve providing remote technical support to both internal and external clients globally for hosted and on-premise solutions across a diverse product portfolio. You will collaborate with IT, operations teams, product development, and product management to drive innovation and enhance customer experience. Reporting to the VP of Customer Support, you will play a crucial role in ensuring customer satisfaction through efficient and effective support services. Your responsibilities will include managing product and customer support for global clients, handling customer incidents via telephone, cases/incidents, and coordinating with next level support, infrastructure teams, and product teams. You will be responsible for managing end-to-end communication with clients based on agreed SLAs, triaging and escalating incidents as per standard operating procedures, and acting as a bridge between engineering and consulting teams to resolve issues promptly. To excel in this role, you should possess a Bachelor's degree or equivalent qualification. You must have a strong understanding of managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions. Your customer-facing skills should be exemplary, enabling you to effectively communicate with clients via phone and email. Additionally, you should have a good grasp of enterprise-level application support, infrastructure support, and cloud platforms. Flexibility to work in shifts is essential for this role. You should demonstrate proficiency in troubleshooting issues, disturbances, and failures in platforms and systems, collaborating with internal and external stakeholders to restore functionality. Prior exposure to incident/problem/change management, knowledge of the ITIL framework, and familiarity with AWS concepts will be beneficial. Excellent written and verbal communication skills are a must-have for this position. In return, we offer you an inclusive work culture that aligns with our core values of Acting Like an Owner, Delighting Our Customers, and Earning the Respect of Others. You will have the opportunity to make a significant impact, grow professionally, and leverage your unique strengths through valuable learning experiences. We provide competitive compensation, benefits, and rewards programs that recognize and encourage your best efforts. You will also enjoy a people-first work environment that promotes work-life balance, employee resource groups, and social events to foster interaction and camaraderie.,

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Diverse Lynx is looking for Incident Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

As a System Administrator at Sisha Green Tech located in Sector 63, Noida, India, you will play a crucial role in driving a greener future through impactful and sustainable solutions. Your responsibilities will revolve around managing and supporting various Microsoft tools, configuring and maintaining hardware and software systems, and designing and managing cloud-based systems on Microsoft Azure. Your key responsibilities will include administering Microsoft tools such as Windows Server, Office 365, Exchange, Active Directory, and Microsoft Teams. You will be responsible for troubleshooting and maintaining Microsoft software and hardware systems across regions in the US and India. Additionally, you will configure and maintain hardware and software systems, including network devices, servers, and workstations, and implement system updates, patches, and software rollouts to ensure the systems are secure and up to date. In the realm of Azure Cloud Architecture & Management, you will be designing, implementing, and managing cloud-based systems on Microsoft Azure. This involves configuring and maintaining Azure services such as Azure Active Directory, virtual networks, storage, and security. Furthermore, you will provide performance optimization and monitoring for Azure-based infrastructure. To excel in this role, you should have proven experience as an IT Administrator or a similar role with expertise in Microsoft tools, system configuration, and cloud management. Strong knowledge of Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and Windows Server is essential. Additionally, expertise in NetSuite system administration and support, along with hands-on experience with Azure Cloud architecture and management, is required. Your ability to troubleshoot, problem-solve, and analyze situations will be crucial. You should be comfortable working independently and collaborating with cross-functional teams. A strong understanding of IT security protocols, data protection laws, and compliance regulations is necessary. Excellent communication skills are vital for effective collaboration across diverse teams in the US and India. Preferred qualifications for this role include Azure certifications (e.g., Azure Solutions Architect Expert, Azure Administrator Associate), NetSuite certifications or relevant experience with systems, experience with global IT operations and cross-country IT support, and familiarity with the ITIL framework for IT service management. Joining Sisha Green Tech offers professional development opportunities, a collaborative and supportive work environment, a competitive salary with paid time off, and holidays. If you are passionate about driving sustainability and making a positive impact, this role is an exciting opportunity to contribute to a greener future.,

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K 3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5) Competencies Description Technical skill evolution: Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. Should have strong knowledge of IP Network Architecture with services Excellent Communication and Coordination skills, confident and structured when dealing with conflict Experience in managing major incidents with good understanding of business and service impact. Demonstrate effective stakeholder engagement Operational Skill: Able to handle multiple outages at same time with coordination with relevant stakeholders Strong interpersonal & verbal communications with good written skills. Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused Able to take responsibility and motivate team members in difficult or stressful situations Digital DNA Should identify automation opportunity and implement it. Process enhancement Should understand industry standard process and framework like ITIL & ISO. Should be able to improve and implement the current INM process Familiar with ISO 27001 & the process of ISO 20000 audit and compliance Always follow HSW rules Core Competencies, Knowledge Professional Qualifications Candidate must possess engineering Bachelors Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent Must have foundation qualification in ITIL V3 4) Key Performance Indicators Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services Ability to work independently with a significant attention to detail & Ability to work under pressure. Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, Good problem solving techniques and Customer focused

Responsibilities: Provide Level-2 support and troubleshooting to resolve network issues Record all your actions using the incident management tool and methodology. Design and execute IT Changes Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc) Perform other operational duties as assigned Handle the escalated issues (Incidents/ changes/ Problems) Identifying the potential/ Candidate problems in the network and provide solutions Proactive problem management based on the 0analysis of the incidents Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team. Requirements: Network Security and Data Center: (mandatory) Good hands-on experience working with Palo Alto Firewall devices and DNS. Good hands-on experience on various firewalls (Juniper SRX, Cisco ASA), including VPNs, Experience with Cisco Nexus technology, including NXOS. Familiarity with WireShark to troubleshoot issues. Familiar with Monitoring technologies and providing fixes to the issues. Routing and Switching: (mandatory) Good understanding of the OSI layers, switching, and routing concepts Experience in configuring and manipulating BGP Extensive experience with routing protocols and manipulating them Familiarity with Quality of Service for marking and queuing Experience with IPVPN is a plus, E.g., GRE, IPSEC etc. Familiar with Monitoring technologies and providing fixes to the issues. Knowledge below is a plus: F5 load balancers Web application firewalls, RADIUS Scripting knowledge in Python etc. ITIL framework (Optional) Certifications (Optional)

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Charging (CC) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with various teams to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement best practices for system maintenance- Conduct regular system audits for performance optimization Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Mediation (CM)- Strong understanding of system architecture- Experience in troubleshooting and issue resolution- Knowledge of ITIL framework for service management- Hands-on experience with system monitoring tools Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Mediation (CM)- This position is based at our Gurugram office- A 15 years full time education and good to have certification is required Qualification 15 years full time education and good to have certification

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft PeopleTools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead continuous improvement initiatives within the team- Develop and implement best practices for application support- Mentor junior team members to enhance their skills Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft PeopleTools- Strong understanding of SQL and database management- Experience in troubleshooting and resolving technical issues- Knowledge of ITIL framework for service management- Hands-on experience in application support and maintenance Additional Information:- The candidate should have a minimum of 5 years of experience in PeopleSoft PeopleTools- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications are scalable, secure, and user-friendly.- Perform code reviews and provide feedback to improve application quality.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow CMDB solutions.- Knowledge of ServiceNow modules such as Incident Management, Change Management, and Problem Management.- Experience in integrating ServiceNow with other systems using APIs.- Good To Have Skills: Experience with ITIL framework.- Familiarity with Agile development methodologies.- Knowledge of JavaScript and HTML/CSS for ServiceNow customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Thiruvananthapuram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Business Continuity and Disaster Recovery (BCDR) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is maintained while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Continuity and Disaster Recovery (BCDR).- Strong understanding of risk management principles and practices.- Experience with incident management and service continuity planning.- Familiarity with ITIL framework and best practices.- Ability to analyze and improve service delivery processes. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Continuity and Disaster Recovery (BCDR).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for 14+ years of experience in IT service delivery, with experience in delivery and project management for Global Insurance customers. Overall Skills to manage the business stakeholders, project management and technology teams. Oversees the successful execution of technical projects, ensuring timely delivery and alignment with client expectations, while also fostering a collaborative and high-performance team environment.ResponsibilitiesMay manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Collaborate with cross-functional teams to enhance system performance.- Document client issues and resolutions for future reference.- Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience in incident and problem management processes.- Knowledge of IT service management tools.- Hands-on experience in configuration management databases (CMDB). Additional Information:- The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education