279 Itil Framework Jobs - Page 7

We are seeking a NOC Engineer with 5 to 9 years of experience in infrastructure or network monitoring, preferably in a Banking or Financial Services environment. Requirements: Strong understanding of infrastructure monitoring concepts: system uptime, CPU, memory, disk usage and link health etc. Hands-on experience with SolarWinds, Dynatrace and ITSM platforms like ServiceNow. Solid knowledge of networking protocols such as TCP/IP, SNMP and ICMP. Exposure to SLA-driven support models and ITIL framework for incident, problem and change management. Effective communication skills for escalation handling, incident documentation and coordination. Willingness to work in rotational 24x7 shifts, including weekends and holidays. Preferred certifications such as CCNA, CompTIA Network+ and ITIL Foundation. #LI-Onsite #LI-MK2

Skill required: Sourcing - Sourcing and Procurement Strategy Designation: Procurement Practice Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamless deliverables and meeting client expectations.You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Develop strategies to transform the S&P function that lead to the implementation of differentiated and competitive S&P capabilities, processes, technologies and organizations. What are we looking for Minimum 6 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2-3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.oMinimum 2 years of experience in Business Operations Management, Project Management or similar domain.oMinimum 2 years of experience in working with virtual teams. Candidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioGood to Have:Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceTechnology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Understand Supplier Assure based on deals frameworkEfficiently deliver core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsGood knowledge of Third Party Risk Management process. Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders. Ensuring zero client escalations with on time delivery of scope of work. External and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Job Template - AD ASM Lead Chennai - Guindy, India Information Technology 17115 Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in requirements gathering and compilation Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled by peers and recommend modifications Decipher high level business requirement documents and translate it into code; Integrate medium to large sized system modules; Create PoCs and conduct system demos; Actively engage in system architecture discussions & In-charge of code development, optimization, and reviews Develop reusable code libraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end deployment process and related tools Comprehend the project timelines, milestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer value proposition Demonstrate the ability to learn about customer segments, industry competitors and create solutions for simple and medium problems faced by the industry. Requirements Strong experience in Application Development Experience in requirements gathering, creating requirements traceability matrix and review impact analysis documents Strong understanding of system architecture, functional flow, and data modeling Strong knowledge of solution design and the ability to recommend modifications Experience in leading incident management and problem management, and driving ITIL framework Experience in project and team management, financial and operational metrics, and driving project planning activities.

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will oversee the delivery of a program or project to achieve business objectives. You will define project scope, monitor execution, and communicate with stakeholders to manage expectations and outcomes. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead project planning and execution.- Manage project scope, budget, and timeline effectively.- Identify and mitigate project risks.- Ensure project deliverables meet quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of IT service management processes.- Experience in managing infrastructure projects.- Knowledge of project management methodologies.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will collaborate with various teams to facilitate smooth integration and functionality of the software systems, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Engage in continuous learning to stay updated with the latest trends and technologies in software configuration.- Assist in troubleshooting and resolving configuration-related issues to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of configuration management principles and practices.- Experience with software customization and integration processes.- Familiarity with ITIL framework and best practices.- Ability to analyze and document configuration requirements effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with team members to discuss and address system challenges.- Develop innovative solutions to enhance system performance.- Provide technical support and guidance to end-users.- Conduct regular system maintenance activities to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system troubleshooting and problem-solving.- Experience with system monitoring and performance optimization.- Hands-on experience in system maintenance and upgrades.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP Basis Administration.- This position is based at our Nagpur office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits to ensure compliance and security measures are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft Administration.- Strong troubleshooting skills in identifying and resolving system issues.- Experience in system monitoring and performance optimization.- Knowledge of database management and SQL queries.- Good understanding of ITIL framework for service management. Additional Information:- The candidate should have a minimum of 7.5 years of experience in PeopleSoft Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Identity and Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system issues.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Identity and Access Management.- Strong understanding of system architecture and integration principles.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Identity and Access Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud InfrastructureMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for efficient system operations.- Conduct regular performance evaluations and provide feedback. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of system monitoring and troubleshooting.- Knowledge of ITIL framework for incident and problem management.- Experience in scripting languages like Shell or Python. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and enhance system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of software debugging and troubleshooting techniques.- Experience in scripting and automation to streamline support processes.- Knowledge of database management and SQL queries.- Familiarity with ITIL framework for incident and problem management. Additional Information:- The candidate should have a minimum of 3 years of experience in Python (Programming Language).- This position is based at our Hyderabad office.- A degree in any graduate field is required. Qualification any graduate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze requirements and develop software solutions.- Design, develop, and test software applications to ensure optimal performance.- Troubleshoot and resolve technical issues in a timely manner.- Stay updated on industry trends and best practices to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management.- Strong understanding of ITIL framework and incident management processes.- Experience with incident tracking tools such as ServiceNow or Remedy.- Knowledge of IT service management principles and practices.- Hands-on experience in incident resolution and escalation procedures. Additional Information:- The candidate should have a minimum of 3 years of experience in Incident Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Downstream Retail Technology, SAP HCM Functional Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking an experienced and proactive PDI Application Support Manager to lead and manage the support operations for the PDI suite of enterprise applications and other COTS/SaaS and Custom Applications. This includes overseeing issue resolution, change management, system performance, and team development across key modules such as Retail, Fuel Pricing, ERP, Logistics, or Workforce solutions. The role requires cross-functional coordination with business, IT, and third-party vendors to ensure system reliability and user satisfaction.Key Responsibilities:Lead a team of application support analysts and specialists supporting PDI software solutions (Retail, ERP, Workforce, Logistics, Fuel Pricing, etc.).Act as the escalation point for critical incidents, major issues, and service disruptions.Monitor and manage support SLAs, incident queues, and change requests.Drive root cause analysis and implement long-term solutions for recurring issues.Collaborate with business units, IT infrastructure, and vendors to align support services with business needs.Plan and coordinate PDI upgrades, patches, and configuration changes, ensuring minimal disruption.Own documentation, SOPs, knowledge bases, and team training to ensure continuous improvement.Ensure compliance with internal controls, data security, and audit requirements.Provide regular reporting on system performance, ticket trends, and improvement plans to senior leadership.Participate in budgeting, resource planning, and vendor contract evaluations related to PDI support.Required Qualifications:8+ years of experience in enterprise application support, including 3+ years in a leadership/managerial role.Strong hands-on knowledge of PDI enterprise applications (e.g., PDI Enterprise, PDI Logistics Cloud, Fuel Pricing, Workforce, POS interfaces, etc.).Experience supporting retail convenience, fuel, or energy sector applications.Proven ability to manage application support operations including ticketing, incident resolution, and user training.Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and ITIL frameworks.Strong analytical and problem-solving skills with attention to detail.Excellent leadership, communication, and vendor/stakeholder management skills.Preferred Qualifications:Familiarity with integration platforms and middleware (e.g., EDI, APIs, FTP, XML).Knowledge of SQL, reporting tools, and ERP back-end systems.Experience with cloud-based PDI solutions or hybrid deployments.Background in retail fuel, logistics, or convenience store operations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Back Responsibilities Design, develop, and implement ServiceNow solutions across various modules, including but not limited to ITSM, ITOM, HR, CSM, and Security Operations Lead the technical design and architecture of ServiceNow implementations, ensuring alignment with business requirements and IT strategies Provide technical guidance and mentorship to junior developers and administrators Collaborate with business stakeholders to understand their needs and translate them into technical requirements Develop and maintain detailed technical documentation Ensure the performance, scalability, and security of ServiceNow instances Stay up-to-date with the latest ServiceNow features, updates, and best practices Participate in the planning and execution of ServiceNow upgrades and releases Troubleshoot and resolve complex technical issues Contribute to the development and maintenance of ServiceNow development standards and best practices Participate in on-call rotation as needed Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience as a ServiceNow Architect or similar role Proven experience designing, developing, and implementing ServiceNow solutions across multiple modules Deep understanding of ServiceNow architecture, including its underlying technologies and best practices Expertise in ServiceNow scripting (e g , JavaScript, GlideRecord) Experience with ServiceNow integrations with other systems Strong understanding of ITIL framework Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Proven ability to lead and mentor junior developers ServiceNow certifications (e g , Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable Benefits Opportunities for professional development and growth Collaborative and supportive work environment

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Electronic Medical Records (EMR) Good to have skills :NA Minimum 5 year(s) of experience is required Educational Qualification :15 years of full time eduaction Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and supporting the healthcare industry. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of electronic medical records (EMR) systems. Troubleshoot and resolve issues within critical business systems. Collaborate with cross-functional teams to identify and solve complex problems. Contribute to the continuous improvement of system performance and stability. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software engineering principles and practices. Experience in troubleshooting and resolving issues within critical business systems. Knowledge of database management and SQL queries. Familiarity with healthcare industry standards and regulations. Good To Have Skills:Experience with healthcare information systems. Experience with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). This position is based at our Hyderabad office. A 15 years of full-time education is required. Qualifications 15 years of full time eduaction

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to analyze system performance and optimize operations. Professional & Technical Skills: Must To Have Skills:Proficiency in EPIC Systems. Strong understanding of system architecture and integration. Experience in troubleshooting and resolving software issues. Knowledge of ITIL framework for incident and problem management. Additional Information: The candidate should have a minimum of 2 years of experience in EPIC Systems. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role :Application Designer Project Role Description :Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills :ServiceNow IT Service Management Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the IT service management system. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the smooth functioning of the ServiceNow IT Service Management system. Stay updated with the latest industry trends and best practices in application design. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices and experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations Management and ServiceNow Tools Administration Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Experience in implementing IT service management processes. Familiarity with JavaScript and web technologies. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth incident management processes Implement effective change management strategies Professional & Technical Skills: Must To Have Skills:Proficiency in Incident Management Good To Have Skills:Experience with Change Management Strong understanding of incident resolution processes Knowledge of ITIL framework for incident management Ability to prioritize and manage multiple incidents simultaneously Additional Information: The candidate should have a minimum of 5 years of experience in Incident Management This position is based at our Jaipur office A 15 years full-time education is required Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management. Accurately define client issues and design effective solutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills: Must To Have Skills:Expertise in Service Desk Management. Good To Have Skills:Knowledge of ITIL framework and related technologies. Strong understanding of client issue resolution and product knowledge. Experience in collaborating with cross-functional teams. Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations, Angular JS4 Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :Senior network Analyst you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and reliability. Roles & Responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required.Technical Experiance: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc). Additional Information: The candidate should have experience in troubleshooting issues on large enteprise networks. Strong analytical and communication skills (written / oral) required. Excellent time management skills and strong attention to detail Basic skills in MS Excel / MS Power Point Tasks This position is based at our Bengaluru office. Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP/Cloud certification will be an advantage. Qualifications 15 years full time education CCNA CCNP certification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Network Engineering Planning and Deployment Solution Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc)."Key responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required." This position is based at our Bengaluru office. Qualifications Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage

Manage and configure ServiceNow IT Service Management (ITSM) modules, ensuring efficient service delivery, incident management, and process automation in the IT environment.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to senior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education