707 Itil Framework Jobs - Page 6

Join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within the Infrastructure Platforms group, you will be a member of the highly technical production support team. Your responsibilities will include proactively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments. The primary objective will be meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for internal/external customers. This will involve utilizing Enterprise monitoring and triage tools, focusing on problem resolution, root cause investigation, second level problem detection and resolution, vendor engagement, maintenance of event/outage logs, and assisting with hardware and software patch/product updates. You will analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting business operations. Participating in problem management will help improve operational stability and availability. Monitoring production environments for anomalies and addressing issues using standard observability tools will be a key aspect of your role. Additionally, you will assist in the escalation and communication of issues and solutions to business and technology stakeholders, identify trends, and contribute to incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Attention to detail, following policies and procedures, strong problem-solving skills, decision-making abilities, and creative thinking for continuous improvement are essential attributes. Required qualifications for this role include formal training or certification on Technology Support concepts, 2+ years of applied experience, hands-on experience troubleshooting, resolving, and maintaining information technology services, a Bachelor's degree in Information Systems discipline or a 3-year technical degree, hands-on Mainframe System and Batch Operations experience, strong knowledge of Netcool/Control-M/CA7/Zeke/Mainframe Console, relevant experience in Mainframe Operations, knowledge of Mainframe IPL (Initial Program Load), familiarity with applications or infrastructure in a large-scale technology environment, and understanding of processes within the Information Technology Infrastructure Library (ITIL) framework. Preferred qualifications include knowledge of one or more general-purpose programming languages or automation scripting, hardware break-fixes, basic knowledge of Storage function, exposure to observability and monitoring tools and techniques, and the ability to work effectively in a team environment.,

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. Your tasks will include IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. You will also be expected to learn new technologies based on business needs. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Proficiency in troubleshooting Windows, Office, COTS, and end user hardware support is necessary. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now and Remedy are preferred. Effective communication skills in English, both written and spoken, are essential. You should also be able to physically meet general office requirements and perform essential responsibilities with or without accommodations. The role may require you to work on rotational shifts 24x7 and travel, including overnight domestic trips. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is dedicated to helping clients innovate, optimize, and transform for long-term success. With a diverse team in over 50 countries and a strong partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of the NTT Group, NTT DATA invests significantly in research and development to support organizations and society in confidently transitioning into the digital future. For more information, visit us at us.nttdata.com.,

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others. Required Technical and Professional Experience 6+ years of experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. Experience with software development methodologies such as Agile or Waterfall is desirable. Knowledge of Service Catalog design, client-side scripting, server-side scripting, Flow Designer, or legacy workflows. Experience with ITSM modules. Proficiency in Service Portal customization for Service Catalog. Integration with third-party tools or internal systems. Understanding of the ServiceNow data model, ACLs, and performance best practices. Problem-solving skills. Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Preferred Technical and Professional Experience CAD (Certified Application Developer) certification Experience with ServiceNow Integration Hub and Scoped Applications Knowledge of ServiceNow CMDB or Asset Management modules Familiarity with Performance Analytics or Reporting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

ServiceNow CSM Developer - Full Time1 Roles & Responsibilities: ServiceNow CSM Development & Customization Configure, and implement CSM module, and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM, CSM, and building Business Rules, Workflows, Flows, and Portal widgets. You''ll also manage Service Catalog items. Integrations Develop and maintain integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub, ensuring data consistency. Solution Design & Architecture Collaborate with stakeholders to translate requirements into technical designs and contribute to the ServiceNow platform''s architectural roadmap. Ensure solutions follow best practices and security guidelines. Testing & Quality Assurance Perform unit and integration testing, support UAT, and resolve bugs. Participate in code reviews to maintain quality. Upgrades & Maintenance Support ServiceNow instance upgrades by testing functionalities and performing regular maintenance for platform stability. Documentation & Training Create technical documentation (design specs, development guides) and provide knowledge transfer and training. Continuous Improvement Stay updated on ServiceNow features, identify automation opportunities, and participate in Agile/Scrum ceremonies. EDUCATION & TRAINING Graduate degree from any recognized University Must have CSA and CIS-CSM certification in ServiceNow. KNOWLEDGE & EXPERIENCE Minimum of 5 years of ServiceNow experience, 2 years of Implementation experience, as detailed above. Strong understanding of IT Service Management (ITSM) processes and ITIL framework. ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications IS A MUST. Strong proficiency in JavaScript, HTML, CSS, and Glide scripting. In-depth understanding of the ServiceNow platform architecture and data model. Proficiency in configuring and customizing various ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog, Knowledge Management). Excellent troubleshooting, problem-solving, and analytical skills. Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Ability to work independently and as part of a team in a fast-paced environment. Highly organized with strong attention to detail.

We are seeking a highly skilled and proactive Power BI Administrator/Developer to manage and optimize our Power BI ecosystem while playing a crucial role in establishing robust monitoring capabilities for our expanding Microsoft Fabric environment. The ideal candidate will possess a strong understanding of Power BI administration, governance, and best practices, coupled with the ability to design, develop, and implement insightful monitoring dashboards within Microsoft Fabric environment. This role requires a detail-oriented individual with excellent problem-solving skills, a passion for data-driven insights, and the ability to collaborate effectively with various teams. Responsibilities : Power BI System Administration: Administer the Power BI Service, including user and group management, security configurations, capacity planning, and tenant settings. Implement and enforce Power BI governance policies and standards to ensure data security, integrity, and compliance. Manage Power BI workspaces, datasets, dataflows, and reports, ensuring optimal performance and organization. Monitor Power BI service health, identify potential issues, and implement proactive solutions. Coordinate and execute Power BI deployments, updates, and migrations. Provide technical support and guidance to Power BI users across the organization. Develop and maintain comprehensive documentation for Power BI administration processes and best practices. Stay up-to-date with the latest Power BI features and updates, evaluating their potential impact and benefits for the organization. Monitoring Fabric Capacity via the Metrics App: Monitor how your capacity units (CUs) are being consumed over time, including peak usage periods and overall trends, helping prevent overconsumption and throttling. Gain visibility into how different Fabric workloads (Power BI, Data Engineering, Data Science, Lakehouse, etc.) are consuming capacity, enabling targeted optimization. Drill down to specific datasets, notebooks, pipelines, or reports that are consuming significant resources, aiding performance tuning and governance. Integrate with Power BI or Azure Monitor to set alerts for capacity thresholds, ensuring proactive management and avoiding disruption due to capacity limits. Use detailed usage insights to inform budgeting decisions, justify scaling capacity, or implement chargeback models across departments or projects. Collaboration and Communication: Work closely with data engineers, data scientists, IT infrastructure teams, and business users to understand their needs and provide effective solutions. Communicate effectively with technical and non-technical stakeholders regarding Power BI administration and Microsoft Fabric monitoring initiatives. Participate in cross-functional projects related to data and analytics. Job Requirement Qualifications : 6+ years of industry experience. Proven experience (5+ years) in administering and managing Microsoft Power BI environments. Solid understanding of Power BI concepts, including data modeling, DAX, Power Query (M), and visualization best practices. Monitoring Fabric Capacity via the Metrics App Experience in designing and developing interactive dashboards and reports using Power BI. Strong understanding of data governance, security, and compliance within the Power BI ecosystem. Experience in building monitoring dashboards or similar analytical solutions for cloud-based data platforms is a significant advantage. Familiarity with scripting languages (e.g., PowerShell, Python) for automation tasks is a plus. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication, collaboration, and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a strong focus on accuracy and quality. Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. Preferred Qualifications: Microsoft certifications related to Power BI or Azure data services (e.g., PL-300, DP-203). Experience with other data visualization tools. Knowledge of ITIL framework and best practices for service management

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Major Incident Manager & Post Incident Report Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION India/Romania/Brussels WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: 0 Job SummaryTo strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (targetmore than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting. Key Responsibilities Major Incident Management Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption. Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams. Provide timely and accurate communication to stakeholders throughout the incident lifecycle. Maintain the major incident process, ensuring alignment with ITIL best practices. Track incident trends and contribute to proactive risk mitigation strategies. Post-Incident Report Management Lead the creation and delivery of comprehensive post-incident reports (PIRs). Coordinate with technical teams to gather root cause analysis, corrective and preventive actions. Facilitate post-incident review meetings to capture lessons learned and drive service improvements. Ensure timely completion and distribution of Post Incident Report to relevant stakeholders. Track follow-up actions and PIR tasks to closure. Qualifications: Proven experience in IT incident management, service management, and problem management roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to remain calm and effective under pressure. Strong analytical and documentation skills, with attention to detail. Familiarity with root cause analysis techniques. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Diverse Lynx is looking for Major Incident Manager to join our dynamic team and embark on a rewarding career journeyAdjusting the incident management process as required to ensure its effectiveness.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Overseeing the incident management process and team members involved in resolving the incident.Excellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions to refine application designs and contribute to the overall improvement of business processes through innovative solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and implement application features that enhance user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and methodologies.- Familiarity with integration techniques and tools within ServiceNow.- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Role Process Consultant Quality Management Group Responsibilities Provide guidance and support to project managers in implementing quality management frameworks, estimation techniques, and high maturity solutions, facilitating continuous improvement initiatives. Drives project and account-level initiatives leveraging an understanding of Quality Management Systems, ISO standards, and CMMI practices. Plans and execute process health checks against relevant standards such as ISO 9K and ISO 20K. Plan and execute assessments on transition progress and agile maturity, ensuring alignment with organizational and customer objectives. Conduct gap assessments, perform comprehensive data analysis at project and account levels, establishing baselines and providing actionable insights and recommendations to drive continuous improvement efforts. Facilitate project teams for external audits. The Role offers An opportunity to be able to learn multiple project types and execution models. End-to-end exposure to project lifecycles Opportunity to interact with multiple groups within the organization. Opportunity to support organization initiatives E.g.: Testing new application roll outs. Essential Skills 5+ years of experience in Quality Management Function in IT projects Possess expertise in software engineering and project management principles, with a comprehensive understanding of industry standard SDLC, Agile, and ITIL frameworks. Possesses sound knowledge in Risk Management and Estimation techniques. Possesses a thorough understanding of software metrics, enabling the effective measurement and analysis of project performance. Exposure to High Maturity Practices enhances proficiency in this area. Ability to communicate ideas clearly and concisely, both verbally and in writing Self-driven and motivated individual with a collaborative mindset, capable of effectively contributing within a team environment while taking ownership of individual tasks and responsibilities. Essential Qualification Formal training and certifications in CMMI, ISO, ITIL, etc.

You should have a minimum of 12+ years of experience developing solutions in Oracle Fusion Cloud/EBS. It is essential to be proficient in Oracle Technologies such as OTBI, BIP/XML Publisher, SQL, PL/SQL, and Oracle Reports. You must have worked on Integration Using Oracle Integration Cloud (OIC) Service or other integration tools, as well as Web Services (SOAP/REST). Your proven ability should include integrating FIN/HCM with third party providers like ADP, Mercer, etc. Experience with Data Migration through FBDI (File based data import) Templates and Data Loading/Conversions using HCM Data Loader (HDL) and spreadsheet loaders is required. A solid background in Fusion ERP Technical Architecture and Finance/SCM/HCM modules (e.g., GL, AP, AR, FA, CM, PO, etc.) is necessary. You should have hands-on experience working on the AIM Documentation for writing Technical Specs, Test Script SIT UAT Code Review, Deployment, and SDLC Change Management process. Experience in Full Implementation lifecycles of at least 2+ projects is expected, along with application and SQL performance monitoring and troubleshooting skills. Knowledge of the ITIL framework while working in Development and Support projects is crucial. As a highly motivated and energetic team player, you should possess excellent communication and interpersonal skills. Moreover, experience using Oracle EBS open interface APIs, Oracle Reports, Oracle Forms Developer, Oracle workflow, XML Publisher, and OAF would be considered an added advantage.,

You will be joining NTT DATA as a Field Tech Associate-Desktop Support in Noida, Uttar Pradesh, India. In this role, you will be a key member of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and your performance will be measured based on SLAs, CSFs & KPIs aligned with the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will be expected to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required, along with a basic understanding of the ITL Framework. Experience in using ITSM Tools like Service Now, Remedy, etc., and good communication skills (both written & spoken) in English are essential. Furthermore, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required as part of the role. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally. As part of the NTT Group, they invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, moving between desks, floors, or buildings as required. It is essential to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required. A basic understanding of ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (Written & Spoken) in English are essential. You should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in helping clients innovate, optimize, and transform for long-term success.,

As an experienced ServiceNow Application Developer, you will be responsible for supporting and implementing ServiceNow solutions for Sourcing & Procurement Operations, Hardware and Software Asset Lifecycle, as well as designing, building, and customizing platform applications. Working as a part of a geographically distributed team of ServiceNow developers and administrators, your technical development expertise and strong knowledge of the baseline ServiceNow module capabilities will be crucial in ensuring the smooth operation and continual enhancement of the ServiceNow platform. Your key responsibilities will include delivering business application needs while preserving baseline functionality with customization and extension of the platform modules, designing and developing new ServiceNow applications and services, driving the adoption and utilization of ServiceNow services across the organization, identifying opportunities for innovation and efficiency, assisting ServiceNow System Administrators with incident resolution, providing mentoring and guidance for ServiceNow System Administrators, taking ownership of complex business requirements and working them to completion, identifying and implementing opportunities for automation and process optimization within ServiceNow workflows, and staying current on ServiceNow product developments, industry trends, and best practices to recommend improvements. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience, along with 7+ years of experience in professional software development and 4+ years of experience in ServiceNow platform development. You should possess deep knowledge of ServiceNow modules including ITSM, ITAM, ITBM, and Service Catalog, proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations, good knowledge on designing, implementing, and maintaining the CSDM architecture within the ServiceNow platform, experience with incident, problem, and change management processes within an ITIL framework, and strong requirements gathering and refining experience. Preferred certifications for this role include ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR), and ITIL v3 or ITIL v4 Foundation Certification. Additionally, you should possess strong problem-solving and analytical abilities, effective written and oral communication skills, the ability to manage competing priorities and deliver results in a fast-paced environment, be a team player with a positive attitude, enthusiasm, initiative, and self-motivation, and have the ability to multi-task, meet aggressive timelines, and strong work ethics.,

As a ServiceNow CSM Developer, you will be responsible for configuring, implementing, and customizing the CSM module and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM and CSM, and building Business Rules, Workflows, Flows, and Portal widgets. Additionally, you will manage Service Catalog items. You will be involved in developing and maintaining integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub to ensure data consistency. Collaborating with stakeholders, you will translate requirements into technical designs and contribute to the ServiceNow platform's architectural roadmap. It is essential to ensure that solutions follow best practices and security guidelines. Your role will also involve performing unit and integration testing, supporting UAT, and resolving bugs. Participation in code reviews will be necessary to maintain quality standards. You will support ServiceNow instance upgrades by testing functionalities and performing regular maintenance to ensure platform stability. Additionally, creating technical documentation such as design specs and development guides and providing knowledge transfer and training will be part of your responsibilities. To be successful in this role, you should have a graduate degree from a recognized University and must hold CSA and CIS-CSM certification in ServiceNow. A minimum of 5 years of ServiceNow experience, with at least 2 years of Implementation experience, is required. You should possess a strong understanding of IT Service Management (ITSM) processes and the ITIL framework. ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications are a must. Proficiency in JavaScript, HTML, CSS, and Glide scripting is essential. In-depth knowledge of the ServiceNow platform architecture and data model is necessary, along with the ability to configure and customize various ServiceNow modules, such as Incident, Problem, Change, Service Catalog, and Knowledge Management. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication (written and verbal) and interpersonal skills. You should be able to explain technical concepts to non-technical audiences effectively. The ability to work independently and as part of a team in a fast-paced environment is crucial. Being highly organized with a strong attention to detail is important to succeed in this role. Stay updated on ServiceNow features, identify automation opportunities, and actively participate in Agile/Scrum ceremonies to drive continuous improvement.,

As a MSSQL Database Administrator at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects by ensuring they are completed within planned budgets, quality standards, and governance requirements. Your innovative mindset will drive the evolution of our digital landscape, enhancing customer experiences through cutting-edge technology. Your responsibilities will include support/setup/configuration of various SQL Server versions such as 2012, 2014, 2016, 2017, 2019, and 2022. You should possess hands-on experience in High Availability and Disaster Recovery using technologies like AlwaysOn, Log-Shipping, Replication, Backup and Recovery, Service Broker, Database Snapshots, and Windows Clustering. Expertise in T-SQL and production support for SQL Server in high-volume environments will be essential. In addition to database maintenance and troubleshooting, you will demonstrate proficiency in resolving database contention issues and performance tuning for both queries and servers. Understanding and influencing the technical design of Database components will be a key aspect of your role. Familiarity with the ITIL framework and best practices will also be beneficial. Highly valued skills for this role may include designing and implementing platforms for SQL Server at an enterprise scale, experience in regulated environments, and advanced performance tuning capabilities. Your performance in this role will be evaluated based on key skills such as risk management, change management, business acumen, strategic thinking, digital and technology expertise, and specific technical skills relevant to the position. This position is based in Chennai, and it aims to effectively monitor and maintain the bank's critical technology infrastructure while resolving complex technical issues with minimal disruption to operations. Your accountabilities will involve providing technical support, executing preventative maintenance tasks, maintaining a knowledge base, analyzing system logs, automating tasks, and proactively addressing potential issues. As an Analyst in this role, you are expected to consistently drive continuous improvement, possess deep technical knowledge, lead and supervise a team, and demonstrate the Barclays leadership behaviours. Your impact will extend to related teams, and you will collaborate with other functions and business areas to achieve organizational objectives. All colleagues at Barclays are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior and decision-making processes.,

The role of a Problem Management Administrator involves overseeing the Problem Management process within the IT department. This includes identifying root causes of incidents and recurring issues, implementing preventive measures, and collaborating with various teams to ensure efficient service delivery. The position requires strong analytical skills, technical expertise, and effective communication abilities. The Problem Manager is also expected to support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identifying, analyzing, investigating, and resolving root causes of incidents and recurring issues. Collaborate with incident managers, service desk teams, and other IT stakeholders to prioritize and resolve problems affecting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to uncover underlying issues, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution. Implement and maintain problem management strategies, policies, and procedures in alignment with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to evaluate performance, identify trends, and monitor the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and enhance problem management processes. Provide guidance and support to junior problem management staff, promoting a culture of continuous improvement and knowledge sharing within the team. Stay informed about industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Minimum 2+ years of experience in problem management or incident management roles in a corporate IT environment, with a solid grasp of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and resolving problems across IT infrastructure, applications, and services. Familiarity with IT service management tools such as ServiceNow, BMC Remedy, and knowledge of the ITIL framework. Strong analytical and problem-solving skills, capable of prioritizing and managing multiple problems and projects concurrently. Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels. ITIL Foundation certification or higher-level ITIL certifications are advantageous. Experience in managing problem management processes in a complex organizational environment.,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to higher-level support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Security Information and Event Management (SIEM), Cloud Network OperationsMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Roles & Responsibilities:-"To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To perform Level 1 troubleshooting readily and update the tickets in timely mannerPass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required." Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network operations and troubleshooting methodologies.- Experience with network monitoring tools and technologies.- Knowledge of cloud network operations and security operations monitoring.- Hands-on experience in resolving network-related issues.- Familiarity with ITIL framework and incident management processes."Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsBasic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc)." Additional Information:"The candidate should have experience in troubleshooting issues on large enteprise networks.Strong analytical and communication skills (written / oral) required.Excellent time management skills and strong attention to detailBasic skills in MS Excel / MS Power Point Tasks " Educational Qualification *Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.- The candidate should have a minimum of 2 years of relevant experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As a skilled ServiceNow Developer, you will play a crucial role in our dynamic team by designing, developing, and implementing ServiceNow solutions that align with the business requirements. Your primary responsibility will involve collaborating with stakeholders to grasp their needs and translating them into technical solutions using the ServiceNow platform. Your expertise in ServiceNow development, configuration, customization, and integration will be pivotal in ensuring the success of our projects. Your key responsibilities will include designing and implementing ServiceNow solutions, customizing and configuring applications, modules, forms, workflows, and UI components. You will also be involved in developing and maintaining integrations with other systems through various methods such as REST and SOAP. Gathering requirements from business stakeholders and providing technical guidance on best practices will be essential aspects of your role. Additionally, troubleshooting issues related to ServiceNow applications and integrations, along with creating and maintaining technical documentation, will be part of your daily tasks. To excel in this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 3 years of experience as a ServiceNow Developer is required, along with proficiency in JavaScript, HTML, CSS, Jelly, and AngularJS. Hands-on experience with ServiceNow scripting and integration tools like REST and SOAP is crucial. Possessing ServiceNow certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) would be advantageous. Preferred skills for this role include familiarity with ServiceNow IT Service Management (ITSM) and other applications, knowledge of the ITIL framework, experience with ServiceNow Performance Analytics, and exposure to Agile development methodologies. Additionally, having expertise in HR Service Delivery, ITSM, Workplace Services, and Service portal experience would be beneficial. Knowledge of the ServiceNow data model and relevant data modeling exposure is desirable, and ServiceNow certifications are a plus. In this full-time, permanent position, you will have the opportunity to contribute to the continuous improvement of ServiceNow processes, tools, and methodologies while staying updated on the latest features and industry trends. Your involvement in unit testing, integration testing, and user acceptance testing will be instrumental in delivering high-quality ServiceNow solutions to meet our business needs.,

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

Responsibilities: * Manage incidents from detection to resolution using ITIL processes. * Collaborate with cross-functional teams on problem analysis and root cause identification. Work from home Provident fund

You will be responsible for designing, developing, and implementing ServiceNow solutions to meet business requirements. Collaborate with various stakeholders to understand their needs and translate them into technical solutions leveraging the ServiceNow platform. This role requires strong technical expertise in ServiceNow development, configuration, customization, and integration. Design, develop, and implement ServiceNow solutions based on business requirements. Customize and configure ServiceNow applications, modules, forms, workflows, and UI components. Develop and maintain ServiceNow integrations with other systems using REST, SOAP, and other integration methods. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Provide technical expertise and guidance on best practices for ServiceNow development and configuration. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Create and maintain technical documentation for ServiceNow solutions, including design documents, configuration guides, and release notes. Perform unit testing, integration testing, and user acceptance testing for ServiceNow applications and enhancements. Stay updated on the latest ServiceNow features, functionalities, and industry trends. Participate in the continuous improvement of ServiceNow processes, tools, and methodologies. Bachelors degree in Computer Science, Information Technology, or related field required. Proven experience as a ServiceNow Developer with at least 3 years of experience. Experience with ServiceNow development technologies such as JavaScript, HTML, CSS, Jelly, and AngularJS. Hands-on experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.). Experience with ServiceNow integration tools and techniques (REST, SOAP, MID Server, etc.). ServiceNow certification(s) such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent, preferred. Experience with ServiceNow IT Service Management (ITSM) and other ServiceNow applications (ITOM, ITBM, etc.) preferred. Knowledge of ITIL framework and IT service management processes. Experience with ServiceNow Performance Analytics and Reporting. Familiarity with Agile development methodologies. HR Service Delivery, ITSM, or Workplace Services experience. Service portal experience. Knowledge of the ServiceNow data model (including task hierarchy, CMDB, user, groups and roles, data relationships) or other relevant data modeling exposure. Servicenow data model is covered under the CSA certification.,