1384 Itil Framework Jobs - Page 5

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your typical day will involve supporting the infrastruc...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills Broadcom Clarity PPM Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving in...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Service Analytics Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Incident Management Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that b...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management, Service Desk Voice Support Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or appl...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day...

Key Responsibilities Automation Strategy & Execution Design, implement, and manage automation solutions across IT operations to improve service delivery and reduce manual effort. Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions. Evaluate and integrate automation tools and platforms (e.g., ServiceNow, UiPath, Power Automate, etc.). Monitor and report on automation performance metrics and ROI. Service Request Management Oversee the end-to-end lifecycle of IT service requests, ensuring timely and quality resolution. Optimize workflows and SLAs for service request fulfilment. Drive continuous improvement in service request processes thro...

Hi Candidate, Hope youre doing well! We have an exciting contract opportunity for a ServiceNow CMDB - Discovery / CSDM SME (Consultant) role with one of our top clients. Please review the details below and share your updated resume if this aligns with your experience. Position: Consultant Location: Bangalore, KA & Noida, UP (Onsite) Job Type: Contract Experience: 6–8 Years Key Skills Required: ServiceNow CMDB Governance Discovery & CSDM (Common Service Data Model) ITIL Process Understanding Strong Analytical and Communication Skills Job Description: Governance and maintenance of the ServiceNow CMDB module Strong understanding of CSDM service mapping model Hands-on experience with ServiceNow ...

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monito...

SUMMARY Service Desk Management Location: Bangalore Exp range: 1-3 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matter Expert ...

As a Cloud Support Professional at PwC, you will be responsible for managing and supporting cloud infrastructure and services to ensure quality, performance, and availability for hosted services. Your role will involve providing guidance and support for cloud technology practitioners, implementation, and maintenance services. You will work on high volume mission critical systems and provide on-call support for production cloud environments. Additionally, you will collaborate closely with customers to develop, migrate, and troubleshoot services issues, while ensuring updated server/process documentation is maintained. Your focus will be on rapid identification and resolution of customer issue...

Role Overview: Our world is transforming, and PTC is at the forefront of this change. Our software bridges the gap between the physical and digital realms, empowering companies to enhance their operations, develop superior products, and enable their workforce across all facets of their business. Key Responsibilities: - **CMDB Data Management** - Monitor key metrics to ensure CMDB data accuracy and completeness. - Analyze error logs and collaborate with cross-functional teams to resolve data issues. - Identify and correct inconsistencies in CMDB records. - **Operational Execution** - Perform routine activities in accordance with Configuration Management policies and procedures (e.g., review r...

As a Major Incident Manager at Tesco, your primary responsibility will be to lead the response to critical incidents (major & significant), ensuring rapid recovery of services with minimal business impact. This role requires high levels of urgency, communication excellence, technical breadth, and stakeholder confidence. You will not only manage high-severity incidents but also drive proactive improvements, embed incident preparedness, and ensure that the business derives real value from its incident management capability. Key Responsibilities: - Take end-to-end ownership of major incidents across all technology towers, ensuring swift and effective resolution in alignment with business priori...

Role Overview: You will be working as a Configuration Management Specialist at PTC, supporting their SaaS operations by delivering core Configuration Management services. Your main responsibilities will include CMDB Data Management, Operational Execution, and Cloud Process Support. Key Responsibilities: - CMDB Data Management: - Monitor key metrics to ensure CMDB data accuracy and completeness. - Analyze error logs and collaborate with cross-functional teams to resolve data issues. - Identify and correct inconsistencies in CMDB records. - Operational Execution: - Perform routine activities in accordance with Configuration Management policies and procedures. - Monitor and manage the Configura...

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...

As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will work on the maintenance of newly deployed segregated IT User Zones and Application Availability Groups. Your role will involve supporting daily operations tasks, collaborating with various IT Support and Delivery Teams, and may require supporting operational deliverables for new infrastructure or migrating existing network components. Networking and network security skills are essential, along with a willingness to work in rotational shifts and cooperate in a multicultural environment. You may also have the opportunity to participate in driving major IT Infrastructure transitions and ...

As a Senior Consultant ServiceNow with 8 years of experience in IT Service Management, your role will involve overseeing the end-to-end implementation of ServiceNow to ensure alignment with business requirements and industry standards. You will collaborate with stakeholders to gather and analyze requirements, provide technical guidance during implementation, troubleshoot and resolve issues, and conduct training sessions for end-users. Your expertise in integrating ServiceNow with alternate tools/platforms, leading design sessions, and staying updated with ServiceNow releases will be crucial in enhancing business processes. **Key Responsibilities:** - Oversee the end-to-end implementation of ...

Role Overview: As a Technology Support III team member in the Chief Technology Office team, your main responsibility will be to ensure the operational stability, availability, and performance of production application flows. You will play a crucial role in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems. Your efforts will lead to a seamless user experience and encourage a culture of continuous improvement within the organization. Key Responsibilities: - Provide end-to-end application or infrastructure service delivery to support successful business operations - Support the day-to-day mai...

As a Field Tech Associate-ITIL at NTT DATA in Pune, Maharashtra (IN-MH), India, your primary role will be to provide support to End Users in a Client Environment as a contributing member of the EUC Team. Your performance will be evaluated based on SLAs, CSFs & KPIs aligned with operational and project objectives. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. Additionally, you will be handling IMAC (Install, Move, Add, Change) for various IT Equipment and Peripherals as necessary, such as Desktops, Laptops, Monitors, and Printers. It is important to stay updated with new and emerging technologies based on business requirem...