707 Itil Framework Jobs - Page 5

In Depth understanding of Service Desk operations. Should have managed a span of upto 100+ FTEs Good understanding of ITIL framework and processes. Focus on continuous service improvement, customer experience and Service Delivery Manages the day-to-day operations Problem solving skills and quick thinking to own resolve issues independently Effectively Manages expansion of the engagement Ensures seamless communication and interaction with the all internal external stakeholders. Contact Person: Maheshwari Balasubramanian Email: maheshwari@gojobs.biz

Major Responsibilities: Manage the Perimeter Security technologies deployed by Tata Communication on client infrastructure including Firewall, Proxy, 2FA, etc. Handle change and support requests from customers Perform initial troubleshooting on issues and escalate to shared SOC team as needed via portal, email or phone. Follow up requests and incidents for resolution and ensure client is communicated regularly Establish good working relationship with the stakeholders on the client side Send regular reports on the tasks performed to the TCL Manager Provide hands and feet support for the remote team inside the client infrastructure for troubleshooting and other activities. Work with vendors to resolve internal and customer issues in a timely manner Support client on their regular office days. Candidate would also be expected to be flexible with timings to support issues and major activities like upgrades or maintenance. Experience and qualification Bachelors degree in Engineering or equivalent 5-8 years of Experience in Networking and Perimeter Security. Good knowledge in Firewalls, Proxies and in Two Factor Authentication Technical Skills: Candidate should have handled at least any two of the Firewall products. Cisco, Checkpoint, Palo Alto, and FortiGate, Experience with any of these Proxy products Bluecoat or Zscaler. Understanding of security landscape and different tools used Good Communication and interpersonal Skills are mandatory. Industry certifications in the above products would be an added advantage. Familiarity with ITIL framework would be an advantage

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 6+years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on CSM Module . The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design and implement scalable ServiceNow solutions across CSM , ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance. Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives. Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub. Define architecture standards, governance models, coding best practices, and CI/CD pipelines for efficient ServiceNow development and deployment. Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices. Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement. Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes. Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables. Experience with Telco or Order Management is a plus. Preferred Qualifications: Any Bachelors/Masters degree(BE/BTech/ME/MTech) ServiceNow Certified System Administrator (CSA) - Preferred Certified Implementation Specialist (CIS) in ITSM or ITOM - Preferred Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication >

As a member of the Network Operations Center (NOC) team, you will be responsible for the following key responsibilities: Team Management: You will lead, manage, and mentor a team of NOC engineers and technicians. Your role will involve scheduling and assigning tasks to ensure 24/7 network coverage. Additionally, you will conduct regular performance evaluations, providing feedback and coaching for continuous improvement. Network Monitoring & Management: Your responsibilities will include overseeing the continuous monitoring of network performance, including servers, routers, and switches. You will ensure timely identification, logging, and resolution of network incidents. Moreover, you will be expected to implement and maintain network monitoring tools and systems for proactive management. Incident Management: You will act as the escalation point for critical network incidents and outages. Your role will involve coordinating with IT teams and vendors to resolve complex network issues effectively. Furthermore, you will ensure comprehensive incident documentation and conduct root cause analyses. Performance Optimization: Your duties will include analyzing network performance data to identify trends and areas for improvement. You will be required to implement strategies to optimize network performance, reduce downtime, and enhance reliability. Additionally, you will conduct network capacity planning to support future growth and scalability. Policy & Procedure Development: You will be responsible for developing and enforcing NOC policies, procedures, and best practices. It will be essential to ensure compliance with organizational standards, industry regulations, and security protocols. Moreover, maintaining accurate documentation of network configurations and operational procedures will be part of your role. Reporting & Communication: Your role will involve preparing and presenting reports on network performance, incidents, and resolutions to senior management. You will need to communicate network status updates, issues, and resolutions to stakeholders. Furthermore, fostering effective communication channels within the NOC, management, and clients will be crucial. Technical Skills: To excel in this role, you must have in-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios will be required. Experience with cloud-based networks and services is considered a plus. A strong understanding of the ITIL framework and best practices is also essential for this position.,

As a Storage Systems Administrator at Ameriprise India LLP, you will be responsible for performing moderately difficult and independent assignments related to troubleshooting, problem diagnosis, and problem resolution for various technologies. Your role will involve implementing and configuring storage systems such as storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions. You will actively collaborate with team members and external partners to address and resolve incidents and problems efficiently. Monitoring storage performance and capacity, optimizing storage resources for optimal performance and cost-effectiveness, troubleshooting storage-related issues, and conducting root cause analysis will be key aspects of your responsibilities. Additionally, you will contribute to refining processes, policies, and best practices to enhance the performance and availability of technologies. Documenting troubleshooting guides, support manuals, and communication plans, as well as developing and implementing data backup and disaster recovery plans will also be part of your role. In terms of continuous improvement, you will work with application teams to assess the impact of application changes on monitoring configurations and implement necessary changes. Collaborating with your manager and team members, you will leverage your experience, expertise, and data analysis skills to identify corrective actions that enhance efficiency, improve performance, and meet targets. To excel in this role, you are required to have a solid understanding of SAN and NAS concepts and protocols, along with operational knowledge of storage environments. Possessing a PURE Storage certification is essential, and AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) would be advantageous. Experience in storage administration and configuration, as well as exposure to tools like Microsoft PowerBI, Tableau, or similar data manipulation tools, will be beneficial. Basic experience in managing Windows and Linux systems, familiarity with ITIL framework, and proficiency in MS Excel are also desired. Join Ameriprise India LLP, a reputable financial planning company with a global presence and a focus on asset management, retirement planning, and insurance protection. Embrace an inclusive and collaborative culture where your contributions are valued, and work alongside talented individuals who share your dedication to excellence. If you are a motivated professional seeking to work for an ethical company that values its employees, consider building your career at Ameriprise India LLP. Please note that this is a full-time position based in the India Business Unit (AWMPO AWMP&S President's Office), with working hours from 4:45 pm to 1:15 am. # Responsibilities: - Perform troubleshooting, problem diagnosis, and resolution for various technologies. - Implement and configure storage systems, including SANs, NAS, and cloud solutions. - Collaborate with team members and external partners to address incidents and problems. - Monitor storage performance and capacity, optimize resources, and troubleshoot issues. - Contribute to refining processes, policies, and best practices for technology performance. - Document troubleshooting guides, support manuals, and communication plans. - Develop and implement data backup and disaster recovery plans. - Work with application teams to assess monitoring impacts of application changes. - Identify corrective actions to enhance efficiency and meet performance targets. # Required Qualifications: - Solid understanding of SAN & NAS concepts and protocols. - PURE Storage certification. - Ability to work collaboratively and communicate effectively. - AWS certifications are a plus. - Experience in storage administration and configuration. - Exposure to data manipulation tools like PowerBI or Tableau. - Basic experience in managing Windows and Linux systems. - Familiarity with ITIL framework and proficiency in MS Excel. - Understanding of monitoring tools and techniques for problem determination and prevention.,

You should have a Bachelor's degree in Computer Science/IT (B.Tech) or MCA qualification to be eligible for this job opportunity located in Pune with a Work From Office arrangement. You must possess 3 to 5 years of experience in ServiceNow development and administration. As a ServiceNow Developer, your primary responsibilities will include designing, developing, and implementing ServiceNow solutions using both out-of-the-box features and custom scripting. You will be tasked with customizing and configuring various ServiceNow modules such as Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog. Developing and maintaining integrations with third-party tools through APIs, web services (REST/SOAP), and MID servers will also be crucial. Your involvement in the full development lifecycle, from requirements gathering to design, development, testing, deployment, and support, is essential. Implementing workflows, business rules, client scripts, UI policies, and data policies will also be part of your routine tasks. Regular platform upgrades and patching while ensuring minimal impact to users will be a key aspect of your role. Collaboration with cross-functional teams including IT Operations, Security, and Project Management will be necessary. You will be required to create and maintain technical documentation such as design specs, test plans, and user guides. Ensuring adherence to best practices, coding standards, and governance processes is vital for this position. To be considered for this role, you should have at least 3 to 5 years of hands-on development experience in the ServiceNow platform. Strong expertise in JavaScript, GLIDE API, and ServiceNow scripting (client & server side) is required. Experience in configuring and customizing core ITSM modules is essential. Working knowledge of ServiceNow Studio, Flow Designer, and Integration Hub is preferred. Experience with REST/SOAP integrations, the use of MID servers, ServiceNow best practices, system architecture, and data model is expected. A good understanding of the ITIL framework will be beneficial for this position.,

You will be responsible for providing implementation and post go-live support on ITSM Remedy, SmartIT/MyIT, smart reporting, CMDB, and Asset Management according to agreed SLAs. Your role will involve handling administration, operations, customizations, integrations, and development of ITSM Remedy while following standard best processes. It is essential to possess a bachelor's degree and have experience in Applications Managed Services and Implementation Services environment. Familiarity with UNIX operating system and ITIL framework is advantageous. Your duties will include troubleshooting ITSM applications, integrations, and customizations, and you should be well-organized with a positive attitude. Effective communication skills, both verbal and written, are necessary as you will collaborate with customers, vendors, and internal groups. The role may require working in 24x7 shifts, and you must exercise independent judgment within defined practices and policies to achieve desired results.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile should include 4-12 years of experience as a Problem manager, a strong understanding of the ITIL framework, especially Problem and Incident Management, experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, an analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.), and good communication and stakeholder management skills. Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. You would be working in cutting-edge cloud IT infra technology with high performance capability team. Career Growth & Global Exposure, Focus on Innovation, Cloud, Security & Automation, Inclusive Culture & Strong Support System. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With a diverse group of 340,000 team members in more than 50 countries, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are essential. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now or Remedy are required. Good communication skills in English, both written and spoken, are important. You should also be able to perform general office requirements and be willing to work on rotational shifts including 24x7 availability. Some travel, including overnight domestic trips, may be necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. If you are looking to grow in a forward-thinking organization, apply now to be part of NTT DATA's inclusive and adaptable team.,

Work Flexibility: Hybrid What you will do: Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance. Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required . Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development. Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources. Help m onitor the overall platform health and performance, identifying potential issues and proactively addressing them. Perform system tes t ing on service request workflows, automations, configurations and other development work completed by the team. Draft and update system design documentation and knowledge articles as required . Create and complete tes t scripts for tes t ing and validating configurations, automations, catalog items, and other upda tes to parts of the platform. Create reports and dashboards as required by stakeholders and business customers. What you will need: Required Skills : Bachelor s degree required or equivalent work experience 8 to 11 years of ServiceNow administration experience ServiceNow experience i ncluding but not limited to ITSM, Knowledge, Role Management and ACL s, user management and group management. Experience with JavaScript, GlideScript , REST, XML, and other relevant technologies. Experience with ServiceNow Reporting, dashboards and report creation. Preferred Skills : Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged . Experience with SOX enforced policies/procedures and working in a regulated environment . CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator) Travel Percentage: 10%

What you get to do in this role: Be a ServiceNow Developer for ServiceNow! Build high-quality, scalable, and secure ServiceNow applications that are used by ServiceNow Security and other Engineering teams. Learnings first: Get to learn and work on the latest ServiceNow Application & Platform features. End-to-end ownership: Directly interact with the users & stakeholders, innovate & identify opportunities for continuous enhancements, and drive solutions until deployment. Independently design, code, and debug complex applications that are integrated with multiple systems. Explore the latest ServiceNow features and evaluate them for adoption. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Service Desk Team Lead, ITIL framework, Customer Service and Support, Process Improvement and Compliance, Technical Expertise and Collaboration, Reporting and Analysis, ITIL Certification, V3 or V4 Foundation certified.

As an IAO PLM End User Support, your main responsibility will be to provide support to Engineering end users on 3D experience, Enovia/CATIA, and other tools. This includes offering assistance for RNTBCI users on Enovia/CATIA and other CAD/PDM applications, ensuring operational support, methodologies, coaching, and floor walking support. You will actively participate in the end-user incident workflow, resolving incidents at the RNTBCI level promptly or escalating when needed. Additionally, you will be required to explain software functionalities, provide coaching to end users, and maintain a good rapport by delivering quality technical support. The ideal candidate for this role should hold a Bachelor of Engineering degree and possess strong troubleshooting skills in CATIA/Enovia or NX/Teamcenter, as well as other CAD/PDM and CAE applications. Having operational knowledge of relevant tools can be an added advantage. It is essential to have experience in providing Automotive CAD/PDM and CAE support, along with a working knowledge of the Microsoft product suite. Exposure to the ITIL framework is also preferred. Overall, the successful candidate should have 1-3 years of experience in a similar role and be capable of monitoring the local status of Engineering applications, ensuring overall behavior and performance measures are maintained at a high standard.,

The role of this position involves executing client transformation engagements within the realms of Supply Chain and Procurement, risk & compliance, and ERP/IT support. Your responsibilities will include ensuring the delivery of high-quality work, identifying and addressing engagement-related risks, cultivating relationships with clients and internal stakeholders, and supporting Managers in meeting client and internal KPIs. In order to be successful in this role, you should possess a minimum of 5 years of experience in developing solutions using Oracle EBS/Cloud. You should be proficient in Oracle Technologies such as OTBI, BIP/XML Publisher SQL, PL/SQL, and Oracle Reports. Additionally, experience with Web ADI, Web Services (SOAP/REST API), Fast Formulas, third-party integrations, Data Migration through FBDI Templates, Data Loading/Conversions using Data loader (HDL), and Integration Using Oracle Integration Cloud Service is required. Familiarity with Fusion ERP modules Finance/SCM/HCM/Projects, knowledge of data models and web services in Oracle EBS/Cloud, and hands-on experience with AIM, OUM, and TCM Documentation are essential. Furthermore, you must have expertise in application and SQL performance monitoring, troubleshooting, ITIL framework, and SDLC Change Management processes. Strong communication, interpersonal, and team collaboration skills are crucial for this role. A Bachelors or Masters degree in IT, Computer Science, or related technical fields is necessary, and experience working in the Middle East region is preferred. To qualify for this position, you must have hands-on experience and in-depth knowledge of technical activities in EBS and Fusion across key modules like Finance, SCM, and HCM. Possession of a valid passport with a minimum of 6 free pages and willingness to travel for client site work assignments, especially in the Middle East including Saudi Arabia, as per project requirements is mandatory. Excellent communication, presentation skills, a consulting mindset, client handling experience, and the ability to work in MENA Shift timings are critical requirements. The minimum educational qualification for this role includes being Oracle certified and holding a Masters degree. This position is full-time and contractual/temporary with a contract length of 12 months. The work location is in person. ,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Incident ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Library service operations processes. Your typical day will involve managing and coordinating various ITIL processes, ensuring that incidents are resolved efficiently, changes are implemented smoothly, and configurations are maintained accurately. You will also focus on problem management and release management, contributing to the overall stability and performance of IT services while collaborating with team members to enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation and reporting of service operations metrics to identify areas for improvement.- Engage with stakeholders to gather requirements and feedback for service enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with Incident Management.- Strong understanding of ITIL frameworks and best practices.- Experience in managing service requests and incidents effectively.- Ability to analyze and troubleshoot technical issues in a timely manner. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Gurugram office.- A 15 yrs of minimum education is required. Qualification 15 yrs of minimum education

We are seeking a creative and experienced individual to join our team as a ServiceNow Developer. What You Will Do Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades. Automate application logic using workflow, scheduled script executions, and inbound and outbound email Create and manage workflows, including flow designer, to automate business processes. Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows. Build and enhance UI components, including forms, lists, and UI pages. Write and maintain scripts (JavaScript, GlideScript) for various ServiceNow components such as business rules, client scripts, and UI policies. Integrate ServiceNow with other systems and applications, ensuring data flows seamlessly. Develop and customize the ServiceNow Portal and ServiceNow applications in line with the needs of the business. Secure applications and data against access by unauthorized users and applications, employing best practices. Maintain clear and comprehensive documentation of configurations, customizations, and processes. Provide guidance to users on the usage of ServiceNow in line with its design Identify and resolve performance issues and optimize ServiceNow instances.Keep up-to-date with ServiceNow best practices and industry trends to ensure efficient and effective use of the platform Develop and maintain ServiceNow applications that support Domain Separation Develop reports and dashboards to provide data insights and monitoring capabilities Qualifications Bachelor's degree in computer science, information technology, or a related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. At least 2 of the following certifications; Certified System Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) We want to build our team with diverse perspectives and experiences. Therefore, if you are good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers; then please consider applying.

Employment Type Permanent Closing Date 24 July 2025 11:59pm Job Title Software Engineer-II Job Summary As a software Engineering Specialist , you thrive on collaborating with your team to design, build, and deliver innovative software applications and products that delight our customers. Your command of diverse skills, passion, curiosity, and ever-learning attitude will help us march toward building a world-class software organization. You will work closely with technical leads/designers and other stakeholders by building prototypes, evaluating different tech stacks, providing strong recommendations, delivering challenging propositions, and propelling overall productivity. Job Description Who We Are Telstra is Australia s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore. Focus of the Role As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role. What We Offer Flex appeal: choose where, when and how you work Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Employees are entitled to 12 paid holidays per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Relocation support options across India, from junior to senior positions within the company Receive insurance benefits such as medical, accidental and life insurances What You ll Do Product & Technology - Software Engineering & IT develops and maintains Telstras software and IT systems, working on some really cutting-edge technologies. Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs. Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow. Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution. Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB. Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support. About You Minimum 7+ years of experience in BMC remedy Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, APIs Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting Experience on iPass and Webhooks Good knowledge of SRM , Knowledge Management , Atrium CMDB Remedy Workflow customizations using Developer Studio Basic ITIL Framework concepts Experience in proposing and implementing architecture of Custom integrations Experience in configuring and working on Remedy Server-group environment Previous experience of working overlay concept Experience on BMC Helix Deployment manager Should have ITSM integration experience with other remedy & web service integration. Experience in performance tuning and troubleshooting BMC Remedy AR Server issues Good in customer interaction.

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

The role is responsible for analyzing and optimizing IT Service Management (ITSM) processes, including Incident, Major Incident, and Problem, within the ServiceNow platform. As an Analyst, you will triage user-reported issues, collaborate with ITSM Process Owners and Champions to refine workflows, document business and functional requirements, and validate technical solutions. Your role involves bridging the gap between process stakeholders and technical teams to ensure that ServiceNow enhancements improve efficiency, process quality, and user experience. Required Qualifications: Education: Bachelor's degree in IT, Business, or related field (or equivalent experience). Experience: - 3+ years in ITSM processes (Incident, Problem, Change) or technical support/troubleshooting. - 2+ years of hands-on experience with ServiceNow or similar ITSM platforms (e.g., Jira, BMC), specifically within ITSM modules in an enterprise environment. Skills: - Ability to collaborate with Process Owners and stakeholders to define and document requirements. - Strong analytical thinking, problem-solving, and communication skills. - Understanding of ITIL framework and principles. - Familiarity with software testing methodologies (functional, regression, UAT). Preferred Qualifications: - ServiceNow certifications (e.g., Certified System Administrator [CSA], Certified Implementation Specialist ITSM [CIS-ITSM]). - ITIL Intermediate certifications. - Experience with ServiceNow integrations (APIs, MID Server). - Basic knowledge of application security and access control principles. Key Responsibilities: Process Analysis & Optimization: - Work closely with ITSM Process Owners and Champions to document current-state workflows, pain points, and cross-module dependencies (e.g., Incident, Problem, Change). - Identify opportunities to improve process efficiency and integration across ITSM modules. - Assess how platform configurations, data models, integrations (e.g., CMDB, monitoring tools), and security requirements impact ITSM workflows. - Support continuous improvement initiatives by identifying automation and optimization opportunities. Stakeholder Engagement & Requirements Gathering: - Triage user-submitted tickets related to process issues, tool usability, and potential defects; escalate complex cases appropriately. - Translate business needs into clear user stories, functional requirements, and process diagrams. Solution Delivery Support: - Partner with developers to translate requirements into technical specifications. - Assist in designing solutions that adhere to ITIL standards and organizational policies. - Support backlog grooming and sprint planning with detailed actionable user stories. Testing & Validation: - Validate user-reported bugs/issues in non-production environments; document reproducibility steps and potential root causes. - Plan and execute functional, regression, and user acceptance testing (UAT). - Track test results, document defects, and verify resolutions. Release Management & Post-Implementation: - Prepare and submit change requests in accordance with IT change management protocols. - Support production deployments and conduct post-implementation reviews to gather feedback and identify improvements.,

The Shift Manager- IT Technical is responsible for overseeing and managing the day-to-day IT operations during assigned shifts.This role ensures consistent system availability, performance and support services across all IT infrastructure components.

You will be responsible for following severity guidelines to ensure timely resolutions of issues. In cases where you are unable to resolve the problem or identify necessary steps for resolution, you will refer the issue to tier 3 for further assistance. A strong understanding of the ITIL framework and its application in a production environment is essential for this role. You will be expected to troubleshoot and resolve incidents and problem tickets within the defined SLA/SLO. It is important to develop and maintain a working knowledge of both existing and new technologies. You should possess good analytical and troubleshooting skills, with the ability to think logically through problems and demonstrate initiative, perseverance, and commitment to see issues through to resolution. Your responsibilities will also include performing end-to-end testing of network firmware, software features, system functionalities, and capabilities. Additionally, you will be expected to conduct advanced level troubleshooting, analysis, and diagnosis of complex networking problems. Furthermore, you will assist level 1 engineers in recreating customer issues and provide training and mentoring to new hire level 1 engineers. You will also play a key role in driving continuous improvement and suggesting process changes to management.,

Join our team as a talented MS Core and Cloud Specialist at Ericsson in Noida, Uttar Pradesh, India. In this role, you will have the opportunity to demonstrate your technology leadership skills within the Core and Cloud domains, playing a vital role in our Managed Services deliveries as per the Ericsson Operations Engine requirements. Your responsibilities will include applying your expertise in Core and Cloud domains as part of the Automated Operations team. This involves developing and maintaining automated solutions, troubleshooting automation component issues, improving recovery processes and service delivery methodologies, identifying potential system failures through trend analyses, participating in Impact Analysis for changes and business requirements, and promoting competence development within the technical and domain support teams. To excel in this role, you should possess knowledge and skills in Ericsson Operations Engine Mode Of Operations, Ericsson Customer Experience Assurance (CEA) Competence, Automation, Subscriber data management Security, Lifecycle Management, Identity And Access Management, 5G Core Architecture, MS TOP, Troubleshooting, Network Performance, Database Management Systems, Procedure Writing, Work Level Agreement (WLA) and Service Level Agreement (SLA), and ITIL Framework. If you are passionate about making a difference in the Core and Cloud domains, and have the required skills and expertise, we encourage you to apply for this exciting opportunity.,

As an Application Support Analyst at TMF Group, you will play a crucial role in supporting digital operations tools and related applications. In this position, your key responsibilities will include performing daily activities and operations of the application support team, collaborating with vendors and internal teams, ensuring timely response and resolution of application requests, setting priorities for task completion, troubleshooting technical and operational issues, following ITIL processes, attending meetings, contributing to the application support document library, and liaising with internal IT teams for necessary information gathering. To excel in this role, you must have 3-6 years of application support experience in a leading management consultancy or equivalent, build strong relationships with IT and business stakeholders, demonstrate proficiency in English communication, and possess analytical and problem-solving skills. Additionally, you should be flexible to work in rotational shifts, adhere to the ITIL framework, train new team members, and champion the TMF Operating model. TMF Group offers various opportunities for career development, global exposure, internal career growth, continuous learning through the TMF Business Academy, and a supportive work environment with strong feedback culture. You will have the chance to make a positive impact by simplifying business operations for clients and contributing to corporate social responsibility programs. In addition to competitive benefits such as Anniversary & Birthday Leave policy, Paternity & Adoption leaves, salary advance policy, hybrid work model, and well-being initiatives, TMF Group fosters a culture of growth and invests in talent development. Join us to be part of a diverse and inclusive workplace that values work-life balance and provides growth opportunities for all employees. We look forward to welcoming you to our team!,

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811