1384 Itil Framework Jobs - Page 4

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...

Role: ITSM Director Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: US Shift, (should be ready to work in 24 x 7 Flexible Shift) Position Overview: We are seeking a strategic and experienced ITSM Director to lead our IT Service Management (ITSM) function. The ITSM Director will be responsible for defining and implementing ITSM strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. Key Responsibilities: Develop and execute ITSM strategies...

JOB ROLE IT Facilities management and support Helpdesk /Service Desk Support IT Asset Management (Hardware/Software) Endpoint software and security compliance Management Vendor Evaluation/Management IT process Automation evaluation and implementation IT Project Roll outs IT Procurement & Payment process IT Budget preparation, Tracking and finance dashboard creation IT Asset disposal & compliance reporting related to it User access & Review management Handling of IT EUS related audits Governance through MBR/QBR KEY RESPONSIBILITIES Manage escalations and take it to logical conclusion Manage IT audits and closure of the audit points Manage Antivirus ,software & Patch compliance with 100% accur...

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Change & Configuration Manager is responsible for managing and overseeing any changeswhich may potentially affect either the customers, or Insights, internal operating environment. They coordinate and liaise with customer Change Approval Boards, and third-party providers, to ensure Insight provides uninterrupted service to customers throughout the duration of any secured service contracts. The Change & Configuration Manager is also held accountab...

As a ServiceNow SAM Pro Module Expert, you will be responsible for implementing and managing the SAM Pro module to ensure optimal performance and compliance. Your key responsibilities will include: - Implementing and managing ServiceNow's SAM Pro module, ensuring optimal performance and compliance. - Integrating SAM Pro with Publishers to enhance overall IT operations. - Collaborating with stakeholders to understand business requirements and translate them into technical solutions. - Maintaining and enhancing ITSM processes to ensure alignment with ITIL best practices. - Developing and implementing strategies for software asset management, including compliance, license optimization, and cost...

As a PEGA Manager at Owens & Minor, your primary responsibility will be to lead and manage the support operations for PEGA-based applications. Your role will involve ensuring high availability, performance, and reliability of PEGA applications while leading a team of support developers/analysts. Your key responsibilities will include: - Leading and managing the PEGA maintenance & support team to ensure timely resolution of incidents, service requests, and problems. - Continuously improving maintenance & support processes, including standard SDLC methods, peer code review, and defect tracking and resolution. - Proactively managing and directing teams to deliver quality and timely solutions an...

Role Overview: You will be a detail-oriented and proactive CMDB Analyst with 1-2 years of experience, joining the IT service management team at Johnson Controls. Your primary responsibility will be to ensure the integrity and accuracy of the Configuration Management Database (CMDB) to support effective IT asset management and service delivery. Key Responsibilities: - Assist in designing, implementing, and maintaining the CMDB, ensuring accurate recording and updating of all configuration items (CIs). - Collaborate with IT teams to gather, document, and validate information about IT assets, services, and interdependencies. - Conduct regular audits and data quality checks to identify and recti...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applicatio...

Role Overview We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have a strong background in ITSM Pro , CMDB/CSDM deployment and transformation , and ServiceNow integrations , with a proven track record of delivering scalable and efficient ServiceNow architectures. Key Responsibilities Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with enterprise standards and best practices. Drive the deployment and transformation of CMDB and CSDM models to support service visibility and operational excellence. Architect ...

SUMMARY Service Desk Management Location: Bangalore Exp range: 6 months - 2 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matte...

Job Summary The App Support Lead is responsible for managing and overseeing the support and maintenance of business applications, ensuring their optimal performance and availability. This role involves coordinating with various teams and customers, managing communication with stakeholders, and implementing strategies to enable more automation. Leading a team of support executives includes providing guidance, coaching, and mentoring teams to ensure high-quality support services are delivered. Key Responsibilities Team Management: Oversee support teams, ensuring adherence to performance standards and service level agreements Ticket Management: Prioritize and manage incident tickets, ensuring t...

Work Your Magic with us! Ready to explore, break barriers, and discover moreWe know youve got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich peoples lives with our solutions in Healthcare, Life Science, and Electronics Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet That`s why we are always looking for curious minds that see themselves imagining the unimageable with us, Your Role We are looking for a highly skilled ServiceNow Lead Developer & Integration Expert to join our team, The ideal candidate will have extensive experience in ServiceNow development, system integ...

Skills Technical Skills Application Support, Infrastructure Support Event and Service Management Certifications in Microsoft, ITIL Rich Understanding of Service Management Concepts Multiple ITSM Tool Management Basic understanding of Cloud Application/Report Administration Report deployment MS-Office Report generation using Excel, MS Project and Power Point Process Specific Skills Excellent understanding and familiarity with ITIL framework Excellent knowledge of Excel, MS Project, PowerPoint, etc Soft skills (Desired) Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams Good listening and consultative skills E...

we're looking for a seasoned ITSM Integration Specialist to join our team. If you have a knack for connecting IT Service Management solutions and a strong background in tools like BMC Connect IT (or similar), we want to hear from you! you'll be at the heart of integrating our ITSM platforms with other key enterprise systems, automating critical workflows, and ensuring smooth data flow across our digital landscape. RESPONSIBILITIES : Design, build, and manage integrations using BMC Connect IT, ServiceNow, Freshservice, and other ITSM tools. Partner with IT and business stakeholders to define integration needs and deliver robust solutions. Develop, test, and implement automated workflows and d...

Perform administration, configuration, and support for domain-separated ServiceNow instances. Implement and maintain ITSM, CSM, CMDB, and Asset Management functionalities. Manage and optimize Service Operations Workspace and other ServiceNow workspaces for improved agent productivity. Develop and troubleshoot Client Scripts, UI Actions, UI Policies, Business Rules, Roles, and ACLs. Design and maintain workflows, Flow Designer flows, and decision tables using Workflow Studio. Configure Inbound Actions, Notifications, and Email Integrations. Manage Knowledge Base, Employee Center, and Service Catalog setup and permissions. Build and maintain reports, dashboards, and performance/ platform analy...

Overview PepsiCo is seeking a seasonedServiceNow Architectwith deep expertise inTechnology Excellence domains(ITSM, ITOM, SecOps, APM, SPM, OT) to lead thesolution design, platform governance, and architectural oversightof our ServiceNow ecosystem. This role is instrumental in ensuring that platform capabilities align with enterprise architecture, business objectives, and industry best practices. Responsibilities Define and maintain the ServiceNow architectural blueprint for Technology Excellence domains, ensuring alignment with PepsiCos strategic and operational goals. Lead solution design reviews, ensuring proposed configurations and customizations adhere to architectural standards and bes...

We are looking for a skilled ServiceNow Developer with 6-12 years of experience to join our dynamic team in Panindai. The ideal candidate will have a strong background in configuration, day-to-day administration, and management of the ServiceNow platform. Roles and Responsibility Set up, configure, and administer the ServiceNow platform, including integrating with new systems. Identify and resolve errors, ensuring system and database management comply with policies and standards. Support end users, teams, and suppliers involved in IT Service Management. Manage the lifecycle of software version changes, plan and implement upgrades and conversions. Ensure instance security by managing password...

Candidate should be PMP certified with 12+ Years of SAP Experience with engineering background . - Should have worked as Project Manager for at least 2 large engagements for Onsite offshore Model - Should have worked as Project Manager for at least 2 ends to end implementation and 2 Production Support for Basis projects Upgrade/Migration - Should have worked on ITIL Framework. - Should have Domain experience with industrial. - Excellent Client facing skill. - Excellent Communication Skill. - Excellent attitude to resolve ambiguity. - At least SAP Basis experience in SAP Projects -Should have at least 2 Implementation Experience in SAP Media - SAP Basis

We are looking for an experienced Problem Manager to lead ITIL-based service management processes and drive continual service improvement across IT operations. Lead Incident, Problem, and Change Management processes aligned with ITIL best practices. Required Candidate profile Manage major incidents, vendor coordination, ensure SLA compliance. Strong knowledge of ITIL processes (V3/V4 Certified preferred). Excellent communication, analytical, stakeholder management skills. Perks and benefits To be discussed post interview process

Must-Have Skills Strong customer handling skills Excellent communication skills (fluency in English is mandatory) Experience and knowledge of Windows systems and operating issues Good-to-Have Skills Familiarity with ITIL framework Experience and knowledge of Mac systems and operating issues Professional Attributes Excellent verbal and written communication skills, including proper email etiquette Strong problem-solving and analytical abilities High level of customer service orientation Preferred Technical and Professional Expertise Exceptional verbal communication and listening skills Proven experience in front-line service roles, especially with high-value or critical customers Ability to d...

Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided role description and add more description. Show creativity. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible ...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Infrastructure Service Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing the...