707 Itil Framework Jobs - Page 4

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Ability to communicate effectively with clients and team members. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of incident management and problem-solving techniques.- Familiarity with remote desktop support and troubleshooting methods. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance overall service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Good To Have Skills: Experience with IT service management platforms. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk processes.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk operations.- Experience in using service desk tools like ServiceNow or Remedy.- Knowledge of incident management, problem management, and change management processes.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Hands-on experience with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document and maintain records of client interactions and solutions provided.- Collaborate with internal teams to enhance product functionality.- Stay updated on industry trends and best practices to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good understanding of ITIL framework.- Experience with ticketing systems like ServiceNow. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and ticketing systems.- Knowledge of remote desktop tools.- Ability to prioritize and manage multiple tasks effectively. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and escalate complex technical issues to senior team members.- Collaborate with cross-functional teams to enhance service desk operations.- Assist in training junior professionals in service desk voice support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk operations.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk processes.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Stay updated on emerging technologies and industry trends.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Strong understanding of system configurations and deployments.- Experience in troubleshooting software and hardware issues.- Knowledge of ITIL framework and best practices.- Familiarity with scripting languages like PowerShell or VBScript. Additional Information:- The candidate should have a minimum of 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : EMC Storage Area Network (SAN) Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to effectively communicate with stakeholders and team members. Roles & Responsibilities:Should have sound experience in providing L2/L3 support for Storage Management and support on EMC PowerMax, NetApp Cluster modeDesign and implement EMC PowerMax, NetApp storage systems including installation, configuration, software upgrades, and storage provisioning.Administer Fiber Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches.Design and Configure Replication for Disaster Recovery using Snapmirror and other NetApp toolsPlan and implement best practices for NAS and SAN solutions.Create and update documentation for storage procedures. Professional & Technical Skills: Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.Should have sound experience in NetApp C Mode (Data Ontap), NetApp HCI, MetroCluster, HP3par and Pure technologies, RAID Levels, Flashpool and Flexclone.Good knowledge on CIFS, NFS, ISCSI and FCP protocols.Experience with installation, configuration and management of storage arrays and switches expected.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Good technical expertise on Snap Center Relevant certifications will be an added advantage. Additional Information:- The candidate should have a minimum of 3 years of experience in EMC Storage Area Network (SAN) Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Solution Architecture & Design Define and implement scalable, performant ServiceNow solutions that align with business needs. Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks. Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements. Customize and implement SRE practices for platform and associated products/applications Technical Leadership & Governance Provide architectural guidance and technical mentorship to ServiceNow developers and administrators. Conduct code reviews, technical audits, and system performance optimizations. Establish governance policies for instance management, upgrades, and platform security. Platform Development & Customization Oversee the customization and configuration of ServiceNow applications and modules. Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs. Integration & Automation Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server. Optimize workflows and automation using Integration Hub and Orchestration. Ensure seamless data flow between ServiceNow and enterprise applications. Collaboration & Stakeholder Management Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions. Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies. -Communicate technical concepts effectively to both technical and non-technical stakeholders. Platform Maintenance & Upgrades Manage ServiceNow upgrades, patching, and instance performance monitoring. Ensure minimal disruption and adherence to ServiceNows upgrade best practices. Stay up to date with new ServiceNow releases and features. Required Qualifications 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience. ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices. Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development. Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware. Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks. Certifications: ServiceNow Certified Technical Architect (Must have). ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD),

L1 Engineer - AODB Job Title: L1 Engineer - AODB Experience: 2 Years Location: Navi Mumbai Employment Type: Full-Time /permanent Job Summary: We are seeking a passionate and detail-oriented Level-1 Engineer with 2 years of hands-on experience to provide dedicated support for the Collins Aerospace Airport Operational Database (AODB) system and related systems such as Resource Management System (RMS) and Flight Information Display System (FIDS) throughout the Defect Liability Period (DLP). This role ensures operational stability, timely defect resolution, and coordination with Original Equipment Manufacturer (OEM) teams as per project delivery and maintenance protocols. Key Responsibilities: Monitor and log performance anomalies within AODB and integrated airport systems (RMS, FIDS, BHS, airline interfaces). Liaise with Collins OEM team to report, track, and resolve system defects in accordance with DLP obligations. Assist with system validation, regression testing, and functionality verification following software updates and bug fixes. Provide documentation of defect incidents, resolution outcomes, and configuration changes. Ensure compliance with service level agreements and turnaround expectations during the DLP phase. Participate in disaster recovery rehearsals and business continuity plans. Deliver technical support during abnormal operations or system alerts. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, Electronics, or related discipline. Knowledge of Microsoft Server, SQL, MSMQ, and virtualized IT environments. Exposure to ITIL frameworks for incident, problem, and change management. Strong analytical, documentation, and interpersonal communication skills Experience : Two years in IT support, preferably in aviation or transport systems. Exposure to AODB or RMS platforms is a plus.

As an Oracle DBA L2 based in Gurugram, you will be responsible for various tasks related to Oracle server installation, upgrades, storage allocation, and planning. Your primary duties will include creating primary database storage structures, working with Oracle Enterprise Manager (OEM) and Grid Control, and ensuring system storage is allocated effectively for present and future database requirements. You will also be expected to have a solid understanding of various technologies such as RMAN, Data Guard, RAC, Data Pump, ASM, networking, Oracle 11G, and performance tuning. Additionally, your role will involve managing database change/release, maintenance, and complex migrations using Oracle Enterprise Management Grid Control. Collaboration with offshore partners and the ability to work with diverse cultures will be crucial. Knowledge of the ITIL framework, database security management, and applying security patches will also be part of your responsibilities. You will monitor and manage database performance, execute routine database administration activities, and ensure database security protocols are in place. Furthermore, your role will involve coordinating closely with application teams to resolve issues and optimize database performance. You will facilitate new database deployments, manage cronjobs, and monitor table space usage, buffer cache hit ratio, and other relevant database performance metrics. This is a full-time, permanent position with benefits such as health insurance, provident fund, yearly bonus, and a morning shift schedule. The work location is onsite in Gurugram, requiring your presence in person for this role.,

The Project Lead- CoE Functions plays a pivotal role in Global Business Services (GBS) at Bunge, leading the establishment and development of multiple Centers of Excellence (COEs). This position requires a strategic and operational leader who can spearhead the creation of COEs from scratch, including forming teams, setting up service delivery frameworks, and ensuring seamless operations. By focusing on process optimization, automation, and innovation, this leader drives transformative change across GBS. Key Responsibilities: - Design and implement new COEs, defining their mission, vision, scope, and strategic objectives. - Build high-performing teams for each COE, handling recruitment, onboarding, training, and ongoing development. - Establish efficient service delivery processes, including SLAs, performance metrics, and reporting mechanisms. - Lead process optimization and automation initiatives using technologies like RPA, AI, and digital tools. - Evaluate and implement emerging technologies to drive innovation and enhance operational efficiency within COEs. - Collaborate with stakeholders to align COE services with business objectives and manage change effectively. - Establish KPIs and metrics to track COE performance, reporting progress, achievements, and areas for improvement. - Foster a culture of continuous improvement within COEs and manage budgets and resources effectively. Required Knowledge and Skills: - Align decisions with global strategy and drive innovation while cultivating relationships and influencing others. - Possess certifications in project management, process improvement, and ITIL framework. - Demonstrate experience with automation technologies and proficiency in leadership, communication, and stakeholder management. - Hold a Master's degree in Business Administration or related field with over 20 years of experience in COE management within shared services or GBS environments. Bunge, a world leader in oilseed and grain products, is committed to sustainable practices and serves farmers and consumers globally. With a history dating back to 1818, Bunge's network of facilities and employees work towards creating a more sustainable world.,

You are being offered an exciting opportunity to join NTT DATA as a Field Tech Associate - DSS Engineer in Pune, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide essential support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) activities for various IT equipment and peripherals as required, ensuring seamless operations within the organization. Additionally, you will have the opportunity to learn new and emerging technologies based on business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills in English, both written and spoken, are required. You should also be physically capable of performing general office requirements and willing to work on rotational shifts 24x7, including overnight domestic travel if necessary. NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. Join us in shaping the digital future confidently and sustainably. Visit us at us.nttdata.com.,

The position of eComm & digital manager (SFCC, SFRA) is currently available in Gurgaon. With 9 years of experience and a Bachelor's degree in IT, you will have the following key deliverables: Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Collaborate with the IT Leader to manage digital & eComm application instances and integrations in the India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues, and prioritize enhancement requests in alignment with our eComm strategic direction. Ensure that the systems under your responsibilities meet SLAs, are stable, and serve their purpose at minimal costs. Contribute to the eComm IT strategy by managing staff, researching and implementing technological solutions, and ensuring clear articulation of business requirements. Identify eComm & digital demands promptly and ensure comprehensive documentation of business requirements, including Change requests and discovery phase for new enhancements. Recommend and implement solutions & enhancements as necessary, providing training to relevant teams when required. Take accountability for project delivery of applications or technology within set timelines and budgets. Manage personnel and outside contractor(s) when necessary, providing leadership and coaching to your team as needed. Key Relationships: Internal business customers in eComm & digital. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners. Internal staff - direct reports (if applicable). IT vendors, contractors (if applicable). Knowledge Skills and Abilities: Utilize interpersonal and organizational skills to work independently and collaboratively across multiple projects. Possess hands-on experience in Salesforce Commerce Cloud with SFRA framework, process modeling, process management of eComm store operations, and other digital areas. Demonstrate business process analysis skills, ability to propose solutions, and knowledge of the application deployment life cycle. Strong technical project management, solution architecture skills, and ITIL trained. Experience in working with waterfall, iterative, and agile methodologies. Highly focused individual who can motivate multiple teams towards project milestones. If you are interested in this position, please email your updated resume to Satish at 8802749743. You can find more information about us by searching for Glan management consultancy on Google. Key skills for this role include SFCC Manager, Digital Manager, eComm Manager, SFRA Expert, Salesforce Commerce Cloud, OCAPI, OMS, Solution Architecture, System Integration, and ITIL Framework. Posted on: 11th Jun, 2025,

As a valued member of the team at Stryker, you will have the opportunity to be a part of an award-winning organization with a culture that values your unique talents. Our total rewards package includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, as well as various social and recreational activities tailored to each location. Named as one of the World's Best Workplaces by Fortune Magazine, Stryker is committed to providing you with a supportive environment where you can thrive both personally and professionally. Our dedication to diversity and inclusion has also earned us recognition as a Best Workplace for Diversity by Fortune Magazine. Join us in our mission to make healthcare better by becoming a part of a global leader in medical technologies. At Stryker, we work closely with our customers to deliver innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that positively impact patient outcomes worldwide. If you are an analytical problem solver, a strategic thinker, or a collaborative partner who enjoys working with cross-functional teams, Stryker is the place for you. We are looking for individuals who can identify root causes, evaluate optimal solutions, plan for the future, and drive continuous improvement in their respective functions. Your responsibilities at Stryker will include: - Developing and maintaining catalog forms, workflows, automations, integrations, and configurations in ServiceNow. - Implementing various configurations, including Flow Designer, Client Scripts, business rules, and approval workflows for the creation and management of catalog forms and order guides. - Designing and implementing automations within the ServiceNow platform. - Ensuring compliance with ITIL best practices and providing expert input on service catalog design and delivery. - Collaborating with stakeholders and requestors to meet project requirements and provide technical support. To be successful in this role, you will need: - A Bachelor's degree or equivalent work experience. - 6+ years of ServiceNow development experience. - Certified Application Developer Certification (CAD). - Experience with Microsoft Power Automate. - Strong proficiency in ServiceNow platform capabilities, including ITSM, Service Requests, Change Requests, Reporting, and Workflow design. - Knowledge of Orchestration, AD/LDAP integrations, API Integrations, and relevant technologies like JavaScript, XML, and REST. - Excellent troubleshooting skills and the ability to resolve technical issues efficiently. - Effective communication and collaboration skills to work with diverse teams. - Familiarity with the ITIL framework and experience in a regulated environment. - Strong organizational skills to manage multiple tasks and priorities in a fast-paced setting. - Willingness to support different time zones based on project requirements. If you are passionate about driving innovation and making a positive impact in healthcare, Stryker welcomes you to join our team of dedicated professionals. Learn more about our organization and the opportunities we offer at stryker.com.,

We are looking for an experienced operations support leader to oversee all production-related service resolutions for a global Oracle implementation within the Horizon operations environment. As the Senior Technical Manager, Global ERP Operations, you will report to the Director, Horizon Operations Support and play a pivotal role in shaping and leading Horizon Operations support worldwide. Your primary focus will be on ensuring the robustness, security, and high performance of applications and services. Your responsibilities will include demonstrating strong analytical thinking and proposing solutions, bringing technical expertise with proficiency in Artificial Intelligence and programming skills, maintaining a high level of front-line focus on employee satisfaction and communication processes, and managing major incident bridges efficiently to ensure minimal impact on the business. You will collaborate with global leads to develop and maintain the operational support strategy for the Oracle Fusion environment, oversee the health and performance of Oracle Fusion, and prepare and present monthly operations scorecards with data-driven insights for executive leadership briefings. Additionally, you will work closely with software managed service providers to ensure SLA adherence and process improvements, support the Change Advisory Board (CAB) process, and develop strategies for enabling employees to self-serve issues effectively. Your qualifications should include a Bachelor's degree in information technology or related field, global team leadership experience, and familiarity with Oracle Fusion. You should also have a clear understanding of the ITIL framework, experience with ServiceNow, and strong analytical, problem-solving, and communication skills. If you are a seasoned IT leader with a passion for driving excellence, we invite you to apply for this role and contribute to our global success.,

Jul 16, 2025 Location: Hyderabad Designation: Assistant Manager Entity: Deloitte Touche Tohmatsu India LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile 5 -8 years of experience in Infrastructure Engineering - SIEM and Administration Ability to perform the SIEM health Checks and remediate any anomalies observed (Preferably Cloud Based SIEMs) Troubleshoot SIEM platform issues and other SOC tools like Fireeye and PaloAlto XSOAR Data archiving and backup and data purging configuration as per need and compliance Good Knowledge on Service Now Tool for raising Change Mangement Requests on SOC Administration Activities as per ITIL Framework Building incident reports, advisories and review defined SLAs for Incident alerting and Incident closure Update all key process documents wherever required Creation of daily and weekly tracker sheet and submit to SOC manager for review Integrate various Log Sources and create custom parsers Logging level troubleshooting for Windows and Unix servers Raise OEM Support tickets for troubleshooting and resolution How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https: / / www2.deloitte.com / in / en / careers /

Lead end-to-end service desk operations across multiple geographies. Drive performance and operational efficiency through robust incident, request, and escalation management. Establish and monitor KPIs, SLAs, and CSAT targets, ensuring adherence and continuous improvement. Implement ITIL best practices for service management, including incident, problem, and change management. Govern vendor/partner performance and contractual service delivery in managed service models. Conduct root cause analysis and trend reviews for recurring issues and drive permanent fixes. Define and run shift rosters, workforce planning, and capacity forecasting. Contact Person : - Maheshwari Balasubramanian Email : - maheshwari@gojobs.biz