1442 Itil Framework Jobs - Page 36

As a MSSQL Database Administrator at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects by ensuring they are completed within planned budgets, quality standards, and governance requirements. Your innovative mindset will drive the evolution of our digital landscape, enhancing customer experiences through cutting-edge technology. Your responsibilities will include support/setup/configuration of various SQL Server versions such as 2012, 2014, 2016, 2017, 2019, and 2022. You should possess hands-on experience in High Availability and Disaster Recovery using technologies like AlwaysOn, Log-Shipping, Replication, Backup and Recovery, Service ...

The role of a Problem Management Administrator involves overseeing the Problem Management process within the IT department. This includes identifying root causes of incidents and recurring issues, implementing preventive measures, and collaborating with various teams to ensure efficient service delivery. The position requires strong analytical skills, technical expertise, and effective communication abilities. The Problem Manager is also expected to support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identifying, analyzing, investigating, and resolving root causes of incidents and recurring issues. Collaborate with incident mana...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client an...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Security Information and Event Management (SIEM), Cloud Network OperationsMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring th...

As a skilled ServiceNow Developer, you will play a crucial role in our dynamic team by designing, developing, and implementing ServiceNow solutions that align with the business requirements. Your primary responsibility will involve collaborating with stakeholders to grasp their needs and translating them into technical solutions using the ServiceNow platform. Your expertise in ServiceNow development, configuration, customization, and integration will be pivotal in ensuring the success of our projects. Your key responsibilities will include designing and implementing ServiceNow solutions, customizing and configuring applications, modules, forms, workflows, and UI components. You will also be ...

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and ...

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and ...

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring...

Responsibilities: * Manage incidents from detection to resolution using ITIL processes. * Collaborate with cross-functional teams on problem analysis and root cause identification. Work from home Provident fund

You will be responsible for designing, developing, and implementing ServiceNow solutions to meet business requirements. Collaborate with various stakeholders to understand their needs and translate them into technical solutions leveraging the ServiceNow platform. This role requires strong technical expertise in ServiceNow development, configuration, customization, and integration. Design, develop, and implement ServiceNow solutions based on business requirements. Customize and configure ServiceNow applications, modules, forms, workflows, and UI components. Develop and maintain ServiceNow integrations with other systems using REST, SOAP, and other integration methods. Collaborate with busines...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

Candidate to have at least 10years of IT software consulting experience with 4 years experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for delivering Industry and ServiceNow best pr...

Position : Change Manager Infra Mainframe Z/OS Operations REQUIRED EXPERIENCE Bachelor's degree in computer science, Information Technology, or related field 7+ years of experience in IT operations, with at least 5 years focusing on change management Strong understanding of Mainframe z/OS. Microsoft Azure Dev Ops (Scrum master experience desired but not required) In-depth knowledge of ITSM frameworks (e.g., ITIL) Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) Excellent project management and organizational skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills

As a Customer Support Engineer, your role will involve providing remote technical support to both internal and external clients globally for hosted and on-premise solutions across a diverse product portfolio. You will collaborate with IT, operations teams, product development, and product management to drive innovation and enhance customer experience. Reporting to the VP of Customer Support, you will play a crucial role in ensuring customer satisfaction through efficient and effective support services. Your responsibilities will include managing product and customer support for global clients, handling customer incidents via telephone, cases/incidents, and coordinating with next level suppor...

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Diverse Lynx is looking for Incident Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a cle...

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

As a System Administrator at Sisha Green Tech located in Sector 63, Noida, India, you will play a crucial role in driving a greener future through impactful and sustainable solutions. Your responsibilities will revolve around managing and supporting various Microsoft tools, configuring and maintaining hardware and software systems, and designing and managing cloud-based systems on Microsoft Azure. Your key responsibilities will include administering Microsoft tools such as Windows Server, Office 365, Exchange, Active Directory, and Microsoft Teams. You will be responsible for troubleshooting and maintaining Microsoft software and hardware systems across regions in the US and India. Additiona...

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, I...

Responsibilities: Provide Level-2 support and troubleshooting to resolve network issues Record all your actions using the incident management tool and methodology. Design and execute IT Changes Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc) Perform other operational duties as assigned Handle the escalated issues (Incidents/ changes/ Problems) Identifying the potential/ Candidate problems in the network and provide solutions Proactive problem management based on the 0analysis of the incidents Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team. Requirements: Net...

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors ...

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors ...

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors ...