1442 Itil Framework Jobs - Page 35

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Incident ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Librar...

We are seeking a creative and experienced individual to join our team as a ServiceNow Developer. What You Will Do Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades. Automate application logic using workflow, scheduled script executions, and inbound and outbound email Create and manage workflows, including flow designer, to automate business processes. Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows. Build and enhance UI components, including forms, lists, and UI pages. Write and maintain scripts (JavaScript, GlideScript) for various ServiceNow components such as business rules, cli...

Employment Type Permanent Closing Date 24 July 2025 11:59pm Job Title Software Engineer-II Job Summary As a software Engineering Specialist , you thrive on collaborating with your team to design, build, and deliver innovative software applications and products that delight our customers. Your command of diverse skills, passion, curiosity, and ever-learning attitude will help us march toward building a world-class software organization. You will work closely with technical leads/designers and other stakeholders by building prototypes, evaluating different tech stacks, providing strong recommendations, delivering challenging propositions, and propelling overall productivity. Job Description Wh...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

The role is responsible for analyzing and optimizing IT Service Management (ITSM) processes, including Incident, Major Incident, and Problem, within the ServiceNow platform. As an Analyst, you will triage user-reported issues, collaborate with ITSM Process Owners and Champions to refine workflows, document business and functional requirements, and validate technical solutions. Your role involves bridging the gap between process stakeholders and technical teams to ensure that ServiceNow enhancements improve efficiency, process quality, and user experience. Required Qualifications: Education: Bachelor's degree in IT, Business, or related field (or equivalent experience). Experience: - 3+ years...

The Shift Manager- IT Technical is responsible for overseeing and managing the day-to-day IT operations during assigned shifts.This role ensures consistent system availability, performance and support services across all IT infrastructure components.

You will be responsible for following severity guidelines to ensure timely resolutions of issues. In cases where you are unable to resolve the problem or identify necessary steps for resolution, you will refer the issue to tier 3 for further assistance. A strong understanding of the ITIL framework and its application in a production environment is essential for this role. You will be expected to troubleshoot and resolve incidents and problem tickets within the defined SLA/SLO. It is important to develop and maintain a working knowledge of both existing and new technologies. You should possess good analytical and troubleshooting skills, with the ability to think logically through problems and...

Join our team as a talented MS Core and Cloud Specialist at Ericsson in Noida, Uttar Pradesh, India. In this role, you will have the opportunity to demonstrate your technology leadership skills within the Core and Cloud domains, playing a vital role in our Managed Services deliveries as per the Ericsson Operations Engine requirements. Your responsibilities will include applying your expertise in Core and Cloud domains as part of the Automated Operations team. This involves developing and maintaining automated solutions, troubleshooting automation component issues, improving recovery processes and service delivery methodologies, identifying potential system failures through trend analyses, pa...

As an Application Support Analyst at TMF Group, you will play a crucial role in supporting digital operations tools and related applications. In this position, your key responsibilities will include performing daily activities and operations of the application support team, collaborating with vendors and internal teams, ensuring timely response and resolution of application requests, setting priorities for task completion, troubleshooting technical and operational issues, following ITIL processes, attending meetings, contributing to the application support document library, and liaising with internal IT teams for necessary information gathering. To excel in this role, you must have 3-6 years...

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within the Infrastructure Platforms group, you will be a member of the highly technical production support team. Your responsibilities will include proactively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments. The primary objective will be meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for internal/external customers. This will involve utilizing Enterprise monitoring and triage tools, focusing on problem re...

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. Your tasks will include IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. You will also be expected to learn new technologies based on business needs. To excel in this ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefr...

ServiceNow CSM Developer - Full Time1 Roles & Responsibilities: ServiceNow CSM Development & Customization Configure, and implement CSM module, and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM, CSM, and building Business Rules, Workflows, Flows, and Portal widgets. You''ll also manage Service Catalog items. Integrations Develop and maintain integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub, ensuring data consistency. Solution Design & Architecture Collaborate with stakeholders to translate requirements into technical designs and contribute to the...

We are seeking a highly skilled and proactive Power BI Administrator/Developer to manage and optimize our Power BI ecosystem while playing a crucial role in establishing robust monitoring capabilities for our expanding Microsoft Fabric environment. The ideal candidate will possess a strong understanding of Power BI administration, governance, and best practices, coupled with the ability to design, develop, and implement insightful monitoring dashboards within Microsoft Fabric environment. This role requires a detail-oriented individual with excellent problem-solving skills, a passion for data-driven insights, and the ability to collaborate effectively with various teams. Responsibilities : P...

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Major Incident Manager & Post Incident Report Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION India/Romania/Brussels WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: 0 Job SummaryTo strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (targetmore than 300 i...

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managin...

Diverse Lynx is looking for Major Incident Manager to join our dynamic team and embark on a rewarding career journeyAdjusting the incident management process as required to ensure its effectiveness.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Overseeing the incident management process and team members involved in resolving the incident.Excellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align w...

Role Process Consultant Quality Management Group Responsibilities Provide guidance and support to project managers in implementing quality management frameworks, estimation techniques, and high maturity solutions, facilitating continuous improvement initiatives. Drives project and account-level initiatives leveraging an understanding of Quality Management Systems, ISO standards, and CMMI practices. Plans and execute process health checks against relevant standards such as ISO 9K and ISO 20K. Plan and execute assessments on transition progress and agile maturity, ensuring alignment with organizational and customer objectives. Conduct gap assessments, perform comprehensive data analysis at pro...

You should have a minimum of 12+ years of experience developing solutions in Oracle Fusion Cloud/EBS. It is essential to be proficient in Oracle Technologies such as OTBI, BIP/XML Publisher, SQL, PL/SQL, and Oracle Reports. You must have worked on Integration Using Oracle Integration Cloud (OIC) Service or other integration tools, as well as Web Services (SOAP/REST). Your proven ability should include integrating FIN/HCM with third party providers like ADP, Mercer, etc. Experience with Data Migration through FBDI (File based data import) Templates and Data Loading/Conversions using HCM Data Loader (HDL) and spreadsheet loaders is required. A solid background in Fusion ERP Technical Architect...

You will be joining NTT DATA as a Field Tech Associate-Desktop Support in Noida, Uttar Pradesh, India. In this role, you will be a key member of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and your performance will be measured based on SLAs, CSFs & KPIs aligned with the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additional...

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, moving between desks, floors, or buildings as required. It is essential to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience...

As an experienced ServiceNow Application Developer, you will be responsible for supporting and implementing ServiceNow solutions for Sourcing & Procurement Operations, Hardware and Software Asset Lifecycle, as well as designing, building, and customizing platform applications. Working as a part of a geographically distributed team of ServiceNow developers and administrators, your technical development expertise and strong knowledge of the baseline ServiceNow module capabilities will be crucial in ensuring the smooth operation and continual enhancement of the ServiceNow platform. Your key responsibilities will include delivering business application needs while preserving baseline functionali...

As a ServiceNow CSM Developer, you will be responsible for configuring, implementing, and customizing the CSM module and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM and CSM, and building Business Rules, Workflows, Flows, and Portal widgets. Additionally, you will manage Service Catalog items. You will be involved in developing and maintaining integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub to ensure data consistency. Collaborating with stakeholders, you will translate requirements into technical designs and contribute to the ServiceNow platfor...