1442 Itil Framework Jobs - Page 32

NTT DATA is looking for a Field Tech Senior Representative- DSS to join the team in Hyderabad, Telangana, India. As a part of the team, you will be responsible for providing Desktop/Deskside Support, including troubleshooting software and hardware issues related to Windows OS & MAC OS. It is essential to have a basic knowledge of Microsoft Intune, IOS, JAMF Apple Device management, Tangoe, and ITIL Framework. Familiarity with ITSM Tools like Service Now, Remedy, etc., is also required for this role. NTT DATA is a global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. With a presence in more than 50 c...

You should have a strong understanding of software asset management processes, including procurement, deployment, tracking, and decommissioning. You must possess solid knowledge of software licensing models (per-user, per-device, subscription-based, etc.) and compliance standards. Experience with SAM tools such as ServiceNow, Flexera, Snow Software, or similar platforms is required. Your role will involve leading and coordinating SAM-related projects across various stages (planning, execution, monitoring, closure) within the IT service management framework. You will be responsible for ensuring that SAM processes are followed consistently, ensuring data integrity, accuracy, and compliance wit...

You have 8+ years of experience in IT service delivery, with a minimum of 3 years in an SDM role. You possess a strong understanding of the ITIL framework and service management best practices. Your hands-on experience includes managing EUS operations such as desktop support, remote support, and service desk functions. Your exceptional stakeholder management, communication, and leadership skills are noteworthy. Your background includes working in an IT-managed services or outsourcing environment. You excel in handling high-pressure situations and managing escalations effectively. Your strong analytical and problem-solving skills are complemented by a focus on continuous improvement. Travel m...

As a Specialized Support Lead at Sanofi in Hyderabad, you will play a crucial role in overseeing and managing Level 2 technical support operations, including handling escalated technical issues, collaborating with cross-functional teams, and ensuring service excellence. Your strong troubleshooting skills, leadership experience, and commitment to improving support processes will be key to your success in this role. Your main responsibilities will include incident management and troubleshooting, team leadership and mentoring, collaboration with stakeholders, process improvement and automation, as well as monitoring and reporting. You will lead and mentor the support team, coordinate with devel...

As a Technology Support III team member in the Infrastructure Platforms-Data Protection and Recovery product line, you play a crucial role in ensuring the operational stability, availability, and performance of our production application flows. Your expertise will be instrumental in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for both internally and externally developed systems. By fostering a culture of continuous improvement, you contribute to delivering a seamless user experience. Your responsibilities will include providing end-to-end application or infrastructure service delivery to facilitate successful business operations. You ...

You will be working as a Consultant - Service Now at Genpact, a global professional services and solutions firm. Your role will involve leading the design and implementation of cutting-edge ServiceNow solutions for clients, ensuring they align with business objectives and industry best practices. As a ServiceNow Architect, you will collaborate with clients and cross-functional teams to gather business requirements and translate them into technical designs. Your responsibilities will include providing technical leadership, mentoring development teams, and staying updated with ServiceNow platform advancements to drive innovation. Key Responsibilities: - Lead the design and architecture of Serv...

NTT DATA is looking for a Field Tech Associate-End User Computing, IT Support, Asset Management to join the team in Bangalore, Karntaka (IN-KA), India. As a member of the EUC Team, you will be providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to learn new and emerging ...

You will be responsible for managing hardware and software inventory as an IT Asset Management Executive at Unistanz Software Private Limited. Your primary tasks will include operational and strategic management of assets, planning and monitoring hardware and software lifecycles, tracking deliveries and installations, developing asset control processes and procedures, and ensuring compliance with audit requirements. Your role will involve continuous improvement in asset management policies and processes, ensuring asset availability for employee onboarding and offboarding, monitoring asset usage, conducting research on industry best practices, and incorporating them into organizational proces...

As an MS-SQL DBA L2, you will be responsible for providing 24/7 database support, including incidents, requests, and changes. This role includes on-call support during weekends and outside of regular business hours to ensure continuous database functionality. Your duties will involve offering round-the-clock assistance for critical production systems, demonstrating strong knowledge and understanding of Production Database Operations and the significance of Business As Usual (BAU) operations. You must possess a good grasp of the ITIL Framework, effective communication skills (both written and verbal), and experience in Incident Management and handling crisis calls by engaging with Vendors and...

NTT DATA is looking for a Field Tech Senior Associate - DSS to join the team in Navi Mumbai, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. Additionally, you will learn new and emerging technologies as guided by busine...

The project involves configuring and implementing the Vulnerability Response Module from ServiceNow to establish an end-to-end process for Infrastructure Vulnerability Management within the company. As a tech engineer, your primary responsibilities will include setting up the ServiceNow vulnerability response module to align with company requirements and support infrastructure vulnerability management effectively. To be considered for this role, you should have a minimum of 5 years of relevant ServiceNow development experience, along with at least 2 years of hands-on experience in SecOps Vulnerability Response Application. A deep understanding of the ITIL framework and familiarity with enter...

As an eComm & digital manager at our Gurgaon location, you will be responsible for creating, managing, and enhancing the applications landscape within the eComm & digital function. You will collaborate with the IT Leader to ensure the seamless operation of digital & eComm application instances, including integrations with the global demandware/SFCC platform JV partner in the Indian eComm landscape. Your role will involve establishing and maintaining IT processes to manage site operations, resolve issues, and prioritize enhancement requests to support our eComm strategic direction. It is essential to ensure that the systems under your responsibility meet SLAs, remain stable, and serve their p...

The Incident Management Coordinator (L1) plays a crucial role in the IT Operations/Service Desk department by monitoring, logging, categorizing, and prioritizing incidents in accordance with the ITIL framework. As the initial point of contact for incident lifecycle management, your primary responsibility is to ensure timely communication, escalation, and coordination with technical teams to minimize service disruptions. You will be responsible for incident logging and triage, where you will be the first responder to IT service interruptions reported via various channels. Accurate logging of incidents into the IT Service Management (ITSM) tool, classification based on ITIL priority matrix, an...

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You wil...

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and will be measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required. This may involve moving equipment between desks, floors, or buildings as needed. You will also need to learn new and emerging technologies as required by business requirements. The ideal candidate should ...

As an MS-SQL DBA L2, you will be responsible for providing 24*7 database support including incidents, requests, and changes. This includes offering on-call support during weekends and out of business hours, as well as ensuring 24x7 support for critical production systems. Your role will involve a strong understanding of Production Database Operations and the importance of Business-As-Usual (BAU) operations. Additionally, you should have good knowledge of the ITIL Framework and possess effective communication skills both in written and verbal forms. You will be expected to have experience in Incident Management, handling crisis calls by engaging with vendors and clients, and demonstrating str...

Cyanous Software Private Limited is dedicated to empowering individuals and organizations globally to achieve more. We engage with employees, clients, partners, and communities worldwide to address global challenges with global solutions. As a leading global IT, consulting, and business process services company, we leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients succeed in the digital world. As a Business Analyst at Cyanous Software Private Limited, you will collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Your key resp...

Join us as a Network Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Network Engineer, you should have experience with: - Good years of relevant experience in network administration, designing, planning, implementation, installation, configuration, maintenance, security policies, and troubleshooting. - Experience with Cisco routers/switches/rout...

As a leading provider of comprehensive human resource services in India, Viraaj HR Solutions is dedicated to empowering organizations by connecting them with the best talents in the industry. Our mission revolves around fostering a culture of respect, integrity, and collaboration, ensuring that both our clients and candidates thrive in a supportive environment. We are committed to tailoring recruitment strategies to meet the unique needs of each business, thereby driving success effectively. In this role, you will be responsible for managing and administering Microsoft Intune and SCCM environments. Your duties will include designing and executing software deployment strategies, offering expe...

As an IT Support Lead at Artesian Software Technologies, you will be a key member of our team, responsible for providing technical support and leadership to ensure the smooth functioning of IT operations. You will need a Bachelor's degree in Information Technology, Computer Science, or a related field along with a minimum of 5 years of experience in IT support, including at least 1 year in a lead role. Your excellent communication skills, both verbal and written, will be crucial as you collaborate with team members and interact with our clients, particularly those based in the US. A strong knowledge of Windows and Linux operating systems, networking, and cloud services will be essential for ...

Req ID: 333023 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - DSS to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change...

**Company:** ITHR 360 Consulting FZE **About Us:** Join ITHR 360 Consulting FZE, a leading provider of innovative SAP solutions, where were dedicated to delivering excellence and driving business success. Our company culture fosters collaboration, creativity, and continuous learning, providing our team with opportunities to grow personally and professionally. If youre passionate about SAP and looking for a dynamic work environment, we want to hear from you! **Role Overview:** We are seeking an experienced SAP SF BTP Consultant to join our team on a contract-to-hire basis. In this role, you will play a crucial role in implementing and supporting SAP SuccessFactors solutions, with a focus on R...

You should have a solid understanding of SAN & NAS concepts, protocols, and operations knowledge of the storage environment including zoning. Possessing PURE Storage certification is required. Your ability to work collaboratively in cross-functional teams and communicate effectively is essential. Any AWS certifications, such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator, would be a plus. You should have professional experience in the administration and configuration of storage systems. Exposure to Microsoft PowerBI, Tableau, or any data-manipulation tools is highly desirable. Hands-on or basic experience in managing Windows and Linux systems is expected. Fundamen...

You will be the Senior Technical Manager, Global ERP Operations in the Horizon operations environment, responsible for overseeing all production-related service resolutions for a global Oracle implementation. Reporting to the Director, Horizon Operations Support, you will play a pivotal role in shaping and leading Horizon Operations support worldwide, ensuring the robustness, security, and high performance of applications and services. Your role will require you to demonstrate strong analytical thinking and curiosity in identifying issues and proposing effective solutions. Your technical expertise, including proficiency in Artificial Intelligence and programming skills, will be crucial in th...

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate sol...