1442 Itil Framework Jobs - Page 31

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand needs and translating them into functional designs. Roles & Responsibilities:- Expected to perform independentl...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations, Security Information and Event Management (SIEM)Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role...

Job Summary A ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet business requirements. Here are the key responsibilities and skills required for this role: Key Responsibilities: Customizing ServiceNow Applications modifying the user interface, workflows, and functionalities to align with business needs Developing and Implementing Solutions designing solution architecture, coding, testing, deploying, and providing documentation Troubleshooting and Support Fixing bugs, providing technical support, and enhancing application performance Integration and Automation integrating ServiceNow with other systems via APIs, web ser...

About The Role APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT tea...

About The Role SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT team...

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors ...

About the Role Hiring for Operations Manager/Service Desk Manager. Must be Ops Manager On papers in International BPO. Experience in International Technical Voice Process is Mandatory. Must be strong in Operations Matrices. Over All Experience 8+ Years. Mode of Interview- Virtual. CTC UPTO 16LPA. Work From Office. 8+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Responsibilities Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. En...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a member of our team, your primary responsibilities will include analyzing and troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. You will play a key role in improving operational stability and availability through your participation in problem management. Monitoring production environments for anomalies and addressing issues utilizing standard observability tools will be crucial to your success in this role. Additionally, you will assist in the...

As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes within the Finance business at LSEG. Your role will involve ensuring the interoperability between the ERP platform and other software applications within a complex technology ecosystem by leveraging your expertise in Oracle Integration Cloud and other integration platform as a service (iPaaS) solutions. Your primary responsibilities will include supporting business usage of the Oracle Fusion platform, providing technical support to ensure timely deli...

As a member of the SitusAMC team, you will have the opportunity to contribute to the transformation of our clients" businesses and your own career. Whether you are an experienced real estate professional, a dedicated technologist, or just starting out in the industry, we invite you to join us in realizing opportunities for all those we proudly serve. We are committed to finding the perfect match between your unique experience and our exciting career opportunities within the Real Estate Industry. If you are someone who values authenticity, advocates for others, embraces agility, thinks big, takes ownership of outcomes, and believes in global impact with local action then we welcome you to be ...

As a Lead Technical Engineer at Kalibrate Group, you will be part of a dedicated team providing 24x7x365 technical support to our global client base. Your primary responsibility will be to serve as the initial point of contact for clients, fostering strong relationships with both internal stakeholders and customers. You will leverage your technical expertise to efficiently resolve Incidents and Service Requests, while also escalating complex issues to specialized teams when necessary. We are seeking an experienced and enthusiastic individual to join our US team. The ideal candidate should have a background in 3rd line/senior technical service desk roles, possessing comprehensive knowledge of...

You will be joining M&G Global Services Private Limited, a subsidiary of the M&G plc group of companies, dedicated to providing a variety of services to the group since 2003. At M&G, the focus is on empowering individuals to confidently invest their money. With a history spanning over 170 years, M&G offers financial products and services through Asset Management, Life, and Wealth segments to deliver strong financial outcomes for clients and shareholders. As a Configuration Management Manager, your primary responsibility will be to oversee the configuration management processes and maintain system and software integrity. This entails collaborating with different departments to implement and s...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Analyzing and troubleshooting production application flows to ensure end-to-end application or in...

At PwC, the team in managed services is dedicated to providing outsourced solutions and supporting clients across various functions. Our goal is to help organizations streamline their operations, reduce costs, and enhance efficiency by overseeing key processes and functions on their behalf. We excel in project management, technology, and process optimization to deliver top-notch services to our clients. As part of the managed service management and strategy team at PwC, your focus will be on transitioning and running services, along with managing delivery teams, programs, commercials, performance, and delivery risk. Your responsibilities will include continuous improvement and optimization o...

You have an exciting opportunity as a Network Manager with a minimum of 10 years of experience, based in Mumbai - Airoli (Onsite) with immediate joining availability for General Shifts / 5 Days a week. Your role involves leading the network team to resolve complex network issues, designing network infrastructure, and overseeing network project implementations. You will be responsible for 24/7 network support across geographies, ensuring compliance with information security guidelines, and addressing security gaps and audit findings. Your expertise in deploying and managing SD-WAN Versa solutions for branch connectivity, as well as your proficiency in installing and maintaining Cisco routers,...

As a Technical Delivery Engineer - 2nd Line Connectivity at unifyCX, you will be a part of a dynamic team dedicated to supporting UK organizations in operating effectively and securely in the cloud. Your primary responsibility will be to provide connectivity support up to 3rd line, ensuring that all client raised cases are addressed promptly and efficiently. You will be working with core technology vendors such as Juniper switching and routing, Palo Alto Firewalling, and Fortinet SD WAN. In addition, you will collaborate with tools employed by Six Degrees, vendors, and suppliers to diagnose and resolve connectivity issues, working with ISPs and circuit providers to ensure seamless operations...

You should have a total of 3-5 years of experience in Monitoring and possess L1 level knowledge in the IT infrastructure domain. You must demonstrate a good understanding of monitoring tools such as SolarWinds and ITSM tools. Your responsibilities will include providing timely responses to incidents, requests, outages, and performance alerts. It is essential to categorize issues for escalation to appropriate technical teams and understand reporting based on customer requirements. You will be required to recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Collecting and reviewing performance reports ...

As an Application Support Specialist at UST, you will be responsible for providing expert consultancy and support to team members and leads in your area of specialization. Your role involves ensuring process and customer level compliance while promoting technical solutions that align with business requirements. You will play a crucial role in meeting IT requirements, maintaining service quality, and introducing cost-effective solutions. Additionally, you will define and evaluate standards for application maintenance, collaborate with customers and internal stakeholders to resolve issues, and suggest new technologies for improvements. Your responsibilities will include leading technical consu...

As a Scrum Master (SM) based in Hyderabad, your role will involve supporting the product owner, technology lead, and the team in implementing scrum methodology, agile principles, and best practices. You will be responsible for ensuring that the team adheres to agile values, empowering them to become high-performing teams focused on productivity, business value, and quality deliverables. Your ability to coordinate people and projects, while keeping a sharp focus on deliverables, will be crucial. If you are a strong communicator, a capable leader, and have a deep commitment to Agile frameworks, we are interested in meeting you. Your key responsibilities will include supporting the Product Owne...

You are invited to join Soffit's IT infrastructure services team as a ManageEngine ServiceDesk Plus Engineer. Your role will involve installing, configuring, deploying, and managing ManageEngine ServiceDesk Plus to ensure smooth IT service management for our clients. Your responsibilities will include customizing workflows, automation, ticketing, and reporting features in the system. You will integrate ServiceDesk Plus with other ITSM tools and third-party applications, providing ongoing support, troubleshooting, and maintenance. Additionally, you will optimize performance to enhance service delivery and ensure compliance with IT service management best practices. To excel in this role, you ...

LSEG (London Stock Exchange Group) is a renowned global financial markets infrastructure and data business committed to delivering excellent services to customers worldwide. With over 300 years of experience, LSEG has played a significant role in supporting financial stability and growth across communities and economies globally. As a dedicated partner, LSEG offers a comprehensive suite of financial market infrastructure services through an open-access model, providing flexibility, stability, and trust for customers to pursue their ambitions with confidence. Headquartered in the United Kingdom, LSEG operates in 70 countries, employing 25,000 people globally. The company values its diverse wo...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, pro-actively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments. Your focus will be on meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the banks internal/external customers. This will be achieved through the utilization of Enterprise monitoring and triage tools provided, with an emphasis on ...

Your role will be to support daily operations tasks and may require supporting operational deliverables for new infrastructure or migrating the existing network components. You will collaborate with a number of different IT Support and Delivery Teams on a daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with an open mind and ability to cooperate with multiple individuals in a multicultural environment are essential. You may also get an opportunity to participate in and drive Eurofins" major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. Specific assignments include: - Main...

As a Technical Support Specialist at our company, you will be responsible for providing timely and professional technical assistance to IPG associates worldwide. Your primary focus will be on addressing and resolving reported issues and requests through various communication channels such as Helix, phone, email, and MS Teams. It is crucial to ensure that each reported problem is accurately tracked in the ticketing system and resolved or escalated to the appropriate team for further assistance. Your key responsibilities will include delivering courteous and efficient first-level support for all reported issues, ranging from password resets and account unlocks to the management of distribution...

The Deployment Analyst plays a critical role in managing and coordinating the deployment of software, systems, and updates across multiple environments. You will ensure that all deployments are executed efficiently, within schedule, and with minimal disruption to business operations. Additionally, you will be responsible for troubleshooting deployment issues, performing post-deployment monitoring, and continuously improving deployment processes through automation and best practices. As a Deployment Analyst, your key accountabilities will include managing end-to-end release processes, troubleshooting post-deployment issues, coordinating with relevant teams for resolution, identifying opportun...