279 Itil Framework Jobs - Page 3

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Proficiency in Unix/Shell script oKnowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills(Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

Key Deliverables (Essential functions & Responsibilities of the Job): Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. Identify eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. Accountable for project delivery of applications or technology in time & budgets. Manage personnel and outside contractor(s) as required. Where required, to provide leadership, welfare and coaching to your team. Key Relationships: Internal business customers in eComm & digita. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners Internal staff - direct reports (where applicable) IT vendors, contractors (where applicable) Knowledge Skills and Abilities: This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. Ability to effectively interact with all levels of business via phone, written communication and in person. Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ?

Quality role- Operations Excellence Experience : 7 + yrs Key skills: ITIL Certification , Lean Six Sigma , Quality, Audit, QMS, Process Improvement. Location: Bangalore Should be able to Identify projects as per business needs and draft appropriate business case, problem statement and goal statement Drive GB projects and mentor GB team members for execution and completion of project Forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project Understand the requirement of the standard Define processes as per standard requirement Define audit checklist Train resources on auditing as per audit checklist Identify gaps in implementation and device fixing of gaps Should be able to Identify new measurement parameters for processes to measure and improve on process performance Review with internal and external customers on data behavior and patterns Analyze audit reports and drive enhancements in process to make process fool-proof Review internal/external escalation to redefine audit control points Enhance on audit process to drive process compliance Conceptualize on new processes as per business requirement Conduct FMEA on process to ensure that control points are built in the process Enhance processes by make it more lean

Job description: Responsibilities: The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area. As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate. Participation in a team 245 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed. This is not an L2 support position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus. Years of exp: 5 to 8 Must Have: 5-8 years experience in Application Support ITIL framework knowledge Strong in Unix/Linux, Java fundamentals Working experience with Cloud (preferably Microsoft Azure) Good oral and written communication skills Willingness to learn and perform in a small team Technical Skills Experience in message oriented Middleware like Active MQ or MSMQ would be an added advantage Knowledge of DevOps framework Performance monitoring on Solarwinds, Reporting tools, Service Now, Graphana reporting Knowledge on Version control tools like GIT Hub Shell scripting Application/Domain: Middleware technologies

Role purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV 5-10M Euros) with presence in 4-5 countries (across Europe/Amercias/APAC), handling critical/financially customer impacting escalations, and addressing special requests related to performance, quality, and improvements to enhance the overall customer experience. In this strategic role, you will leverage your deep understanding of telecom products and services, including connectivity, SD-WAN, cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications, to provide expert guidance and support to customers. You will utilize your commercial acumen to manage Profit and Loss (P&L) effectively, ensuring that customer engagements are not only successful but also financially viable. Additionally, you will employ your sales knowledge to identify opportunities for upselling and cross-selling, thereby driving revenue growth. Your primary goal is to ensure that customers receive exceptional service and support, fostering long-term loyalty and satisfaction. By proactively engaging with customers to understand their needs, addressing their concerns, and providing tailored solutions, you will help them achieve their desired outcomes. You will also incorporate best practices from leading Customer Success organizations to continuously improve processes and deliver outstanding results. You will drive end-to-end relationships with Vodafone B2B Customers, providing exclusive coverage of Vodafone Business Customer segments including MNCs, Secure & Corporate, Public Sector, and SMEs. Customer Satisfaction Survey Strategy (NPS) - Developing strategies to enhance customer satisfaction, loyalty, and retention for all your accounts. Representing Vodafone : You would be the focal point of contact for all product/service-related discussions meeting Senior Customer Stakeholders (key decision makers VP, Head of Ops, Technology Directors, Account Team) face to face or virtually while representing Vodafone. Relationship Management: A rapport builder nurturing deep, sustainable relationships with customers, ensuring long-term loyalty to Vodafone over other service providers. Contract Management: Oversee operational and enabling functions to deliver exceptional service while meeting all contractual obligations. Contribute to Sales and Revenue targets: Analyze areas to plug revenue leakages, suggest product upgrades, proactively identify cross-sell/up-sell opportunities, improve customer footprint by offering services during business expansion. Performance analysis : Compile and analyze data to measure Product/Service performance while also identifying areas of improvement Supervising daily operations : Overseeing service performance from Service Ops and ITIL Functions to ensure smooth day-to-day operations. Improve Efficiency : Enable your customer with digitalization strategies improving efficiency, identify ways to move away from manual tasks (reporting) allowing you to focus more on customer relationship building. Problem resolution : Taking ownership of customer issues and ensuring they are resolved effectively. Setting goals and standards : Establishing objectives and procedures for the customer service department. Training and development : Providing training and resources to customer service agents to improve their skills and performance Essential 6 + years of experience in a Customer Success Management role (Customer facing role International Only ) Telecom Product Knowledge is a must have candidate should be thorough with at least one product line Fixed line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Comms. ITIL 4 Certified with deep understanding of Service Lifecycle across Sales Build/Delivery Run Customer facing skills Great in communication and presentation, flamboyant in representing Vodafone and meeting Senior Customer stakeholders face to face. Technology Understanding: Fundamentals of transmission (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN. Must be an Influencer Collaborator with influencing skills to navigate through organizational teams Follows Agile ways of working – Agile Practioner Conflict Resolution : Effectively handling conflicts and de-escalating tense situations with customers. Experience in engaging and managing vendors/carrier . Financial Acumen: Must have knowledge on how to read PNL statements and contribute towards account profitability. Empathy : Understanding and addressing customer concerns with patience and emotional intelligence.

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. PRIMARY RESPONSIBILITIES Processing requests per ITIL framework and within defined SLA. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Provide remote and on-site support to users experiencing hardware problems. Perform hardware upgrades and replacements as needed. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to resolve complex issues. Educate users on best practices for laptop maintenance and usage. Ensure compliance with company policies and procedures.

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

" Sql,Azure Cloud,C++,Sql Server ","description":" Role Proficiency: Follow\/update runbook\/SOP to monitor track and co-ordinate to closure\/service requests Outcomes: Measures of Outcomes: Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB\/SOP to resolve tickets update KB\/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs\/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team\/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organizations policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop\/Laptop connectivity issues Server:a. Strong skills in most operating system commands\/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user\/group managementc. Software installation and Basic patch installation Storage Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls\/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework Additional Comments: Associate II - Cloud Infrastructure Services Who We Are: UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize memberswell-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all. We have a strong global presence and a dedicated workforce of over 4000 people spread across the world. Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively. You Are: UST HealthProof is searching for an Associate II - Cloud Infrastructure Services for the USTHP Products organization. The Optum team is responsible to support critical client applications of CES (Claims Editing System) and EasyGroup\/HSS. CES is a critical client application with SQL Backend. Our application vendor is Optum who offers CES Application Managed Services to help health plans manage claims edit systems updates and maintain payment integrity. CES and HSS code stores PHI (claim history of every client running through it). The Opportunity: - Implementing claims processing systems for new clients and performing upgrades for existing clients and maintains SQL scripts, batch scripts and shell automations for applications. - Responsible to load pricing and KB files biweekly to all clients in UAT and Production environments. - Troubleshoot and provide issue resolutions for on-premises OPTUM applications and Azure cloud databases. - Carry analysis, Implementation, Maintenance and Monitoring support activities for requirements. - Backups, upgrades, new setup, and installations. - Database backups using Rubrik Backup Exec and makes recommendations for process improvements and enhancements. - Day to day coordination with end client for Estimations, Requirement clarifications, Project Schedule, Design Testing. - Preparing System requirements for the application having discussed the Business requirements and done feasibility studies - Support the application team and business group in performing the necessary analysis for the upcoming enhancements. - Act as a liaison between the Client and Advantasure team to make sure that the deliveries are made in time and without defects. - Provide technical support during acceptance testing, responsible for all the quality checks in the project and other technical document preparation and provide status reporting, metrics management staffing for the project. Qualifications: - Bachelordegree in a computer science or related degree program. - Knowledge and programming on SQL Server 2016 and higher versions. - Programming knowledge on C++ and any scripting software. - Understanding of data structures and algorithms, problem-solving skills. - Possess the ability to learn new technologies quickly Skills Competencies: - Strong communication and teamwork skills - Self-starter - Ability to work independently on assigned tasks - Possess an interest in the software development lifecycle (SDLC) ","

Role & responsibilities 1. Service Delivery Oversight Ensure delivery of IT services in accordance with agreed SLAs and KPIs. Manage the performance of services to clients (internal or external) to ensure high standards. Coordinate with technical teams to ensure timely resolution of incidents, requests, and problems. 2. Client Relationship Management Act as the main point of contact for key client stakeholders regarding IT service delivery. Regularly conduct service reviews and meetings with clients to discuss performance and improvement opportunities. Manage client expectations and ensure customer satisfaction. 3. Incident, Problem & Change Management Oversee the incident lifecycle to ensure timely resolution. Coordinate with support teams during major incidents and escalate as required. Ensure proper handling of change management with minimal disruption to business operations. 4. Continuous Service Improvement Identify areas of improvement in service delivery and drive initiatives for efficiency and performance enhancement. Implement feedback mechanisms and conduct root cause analyses on service issues. Drive automation and standardization of processes where applicable. 5. Governance and Compliance Ensure adherence to ITIL framework and company policies. Monitor compliance with information security, data protection, and regulatory standards. Maintain documentation of service procedures and standards. 6. Team Leadership & Coordination Lead a team of service desk agents, support engineers, and technical staff. Provide guidance, coaching, and performance feedback to ensure team effectiveness. Coordinate with other IT units (infrastructure, development, security) for integrated service delivery. 7. Reporting & Communication Prepare and deliver regular reports on service performance, incidents, and capacity planning. Maintain clear communication between technical teams, business units, and external partners. 8. Resource Management Ensure optimal utilization of resources and cost-effective service management Preferred Candidate Profile IT Service Delivery Manager: Bachelor's degree in IT, Computer Science, or related field 5+ years in IT service delivery or IT operations ITIL Foundation or higher certification (preferred) Experience in managing support teams and client accounts Background in Managed Services or enterprise IT environments Proven track record of meeting SLAs and driving service improvement Strong interpersonal and leadership skills Ability to work under pressure and manage multiple priorities Excellent written and verbal communication skills

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Sourcing & Cat Enablement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamless deliverables and meeting client expectations.Supplier Assure Analyst Key ResponsibilitiesManage one or more strategic supplier or subcontractor relationships.Work with suppliers essential to Accentures internal and external operations.Core Duties:Understand Supplier Assure processes aligned with the deal framework.Deliver core and sub-processes effectively for defined deliverables.Third-Party Risk Management (TPRM):Conduct supplier risk assessments and prioritize mitigation strategies.Monitor vendor risk and performance through the full TPRM cycle.Identify emerging risks, changes in vendor profiles, and improvement areas.Supplier Segmentation:Categorize suppliers based on their impact and associated risks.Supplier Due Diligence:Verify vendor compliance with Accentures policies and guidelines.Service Request Fulfillment:Ensure service requests are completed within agreed SLAs/KPIs. Good knowledge of Third Party Risk Management process. Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders. Ensuring zero client escalations with on time delivery of scope of work. External and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. What are we looking for Must Have:Minimum 6 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2-3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.oMinimum 2 years of experience in Business Operations Management, Project Management or similar domain.oMinimum 2 years of experience in working with virtual teams. Candidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioGood to Have:Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceTechnology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

ITIL Certification Mandatory Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Oversee upgrades and patching for OS, databases, and critical applications.

Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Strong knowledge of ITIL framework, facility operations, and infrastructure management Excellency in ITIL Process + ITSM + ITAM

Excellent understanding of Network environment, equipment, protocols etc Excellent diagnostic and network troubleshooting skills with ability of quick identification and resolution of issues Excellent communication skills, customer focused approach Excellent interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision Self-motivated and capable to work within a strong team environment is essential Decent understanding of ITIL framework Flexibility to work in 24x7 customer focused environment Must be fluent in English language Possession of multilingual skills is an asset Previous experience of Airline / Aviation industry or Airline environment preferred Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end Good understanding of Cisco routing and switching / MLAN technology Good understanding of SD WAN, APH-S & Zscaler solutions coupled with fair understanding of cloud services,SDWAN Fortinet & WLAN Good understanding of Telephony technologies Multitasking and able to perform under pressure No NI Rating in the last two performance reviews Global Delivery & Operations

Excellent understanding of Network environment, equipment, protocols etc Excellent diagnostic and network troubleshooting skills with ability of quick identification and resolution of issues Excellent communication skills, customer focused approach Excellent interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision Self-motivated and capable to work within a strong team environment is essential Decent understanding of ITIL framework Flexibility to work in 24x7 customer focused environment Must be fluent in English language Possession of multilingual skills is an asset Previous experience of Airline / Aviation industry or Airline environment preferred Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end Good understanding of Cisco routing and switching / MLAN technology Good understanding of SD WAN, APH-S & Zscaler solutions coupled with fair understanding of cloud services,SDWAN Fortinet & WLAN Good understanding of Telephony technologies Multitasking and able to perform under pressure No NI Rating in the last two performance reviews Global Delivery & Operations

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, Quality management Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running. - Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Service Desk Voice Support. - Strong understanding of ITIL framework and service management principles. - Experience with incident management and problem management processes. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple priorities.

Bachelors or master s degree in Computer Science, Computer Engineering or related field At least 6+ years of system engineering experience in Windows servers administration and Linux server administration. At least 3 years of Microsoft Operating Systems experience At least 3 years of Oracle Enterprise Linux work experience Knowledge in ITIL framework Preferred Qualifications Knowledge and hands-on experience of Linux and Windows systems At least 3+ years of project management/implementation work experience Strong written and oral communication skills Proficient with task management utilities Expectations: Willing to work on a flexible schedule as needed Willing to work on different technologies as needed Willing to take up oncall support 24/7 or 12/7 as needed

Roles and Responsibilities: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system. Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement. Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be timely sent to clients in. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the Incident management documentation process is being performed with a high level of quality. Generate reports on an ad hoc or recurring basis using incident data from ServiceNow Project Description: Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat. Within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc. Excellent communication skills (written verbal) Sound knowledge of ITIL framework and practices. Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Other Requirements: Willing to work from the office Open to Night shift 24*7 environment. Open to 24*7 environment Total Experience Expected: 01-02 years Any stream graduate

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in configuring and customizing ServiceNow modules.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Web Developer Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Sales and Distribution with S/4HANA full lifecycle implementation project experience for SAP SD.Knowledge of SAP Best Practices and SAP Activate Methodology.Sr. SAP SD ConsultantPosition Summary :SAP SD - Senior consultant would serve as a key individual contributor on an existing team. Would be a part of the Application support team and contribute to solution design as Functional Senior Consultant. Candidate should have SAP SD experience in Implementation, Rollout and Support projects. Responsible for designing and developing world class solutions and demonstrating SAP best industry practices Roles & Responsibilities:- Design and implementation of full solutions (Including testing and UAT Support and User training) Analysis of business requirements and identify gaps in current and to be solution Identify integration issues and develop solutions to these issues Clarify processes to end users and business stakeholders as required Establish good relationships with internal and external teams Outcome oriented - maximizing balance of effort vs benefit to achieve objectives Precise approach to project management and procedures Understands delivery within a fixed price model and able to operate effectively within those constraints Take ownership of sub-plans for specific functional requirement and can plan own time to ensure project milestones are met Identifies and escalates issues and risks within project structure Receive feedback/coaching on performance from other members of the team positively. Detailed knowledge of business requirements and solutions in their focus area Contribute input and coordination to training documentation for his work Take an issue, then plan and deliver a solution using own initiative, with little guidance. Identifies and escalates issues and risks within project structure Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation QualificationsCandidate should have college degree in a related field or equivalent experience SAP SD Senior Consultant should have at least 8 years of SAP experience SAP SD Certification is preferred Preferred Skills & ExperienceShould have good knowledge of SAP SD processes Should have experience in design, configuration and testing of core SD modules e.g. SAP SD-MD - Master Data SAP SD-CAS - Sales Support SAP SD-SLS - Sales SAP SD-SHP - Shipping SAP SD-TR - Transportation SAP SD-BIL - Billing SAP SD-GF General Sales Functions Should have Experience and knowledge of key integration points with SD modules Should have experience in troubleshooting, investigates, analyses and solved SD related issues Good communication skills. Ready to work in shifts Knowledge / Working experience in Design, configuration and testing of SAP SD-EDI - Electronic Data Interchange (EDI) SAP LE - Logistic Execution CIN - Exposure Knowledge of ITIL Framework and support Processes (Incident, Change, Problem) Knowledge of working with any standard Ticketing tool. Experience of working with Country India Version. Ability to work with cross functional teams and Client teams to ensure seamless delivery. Can conceptualize and communicate Business relevant solutions Bright, ability to rapidly pick-up new technologies, propositions and business areas Willingness to work occasionally outside of normal business hours and travel globally on occasion Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload Experience of working in support project with onsite offshore model Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Incident Management, Microsoft SQL Server, Linux Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- At least 8 years of experience in application L1/L2 support.- Extensive experience using SQL.- Having proven experience on incident management and root causes analysis.- Having good ability to express and explain with both technical and non-technical terms verbally and in writing.- Solid experience in scripting languages (Bash, Shell, Korn, ) and command lines (Linux).- Ability to support multiple applications in parallel.- Experience using Jira, Metis and Confluence tools.- Proven ability to assess priorities and act accordingly.- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Identify and address any issues or bottlenecks in the development lifecycle Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management, Microsoft SQL Server, Linux- Strong understanding of incident management processes and best practices- Experience supporting applications using Kafka and API.- Experience monitoring CTRL-M jobs.- Understand concepts of IT Production environment and deployment process,- Understand concepts of ITIL. Experience in working with application monitoring and automation.- Experience in troubleshooting and resolving incidents efficiently- Knowledge of ITIL framework and incident management tools- Ability to coordinate incident response activities and communicate effectively with stakeholders Additional Information:- The candidate should have a minimum of 12 years of experience in Incident Management- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for Minimum 8 years of relevant experience in Supplier Management or Procurement domain"Minimum 3 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation