707 Itil Framework Jobs - Page 29

We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations. Change Advisory Board (CAB) Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met. Telecom Infrastructure Understand and manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and service launches. Ensure telecom service continuity during changes, coordinating with technical teams to mitigate any risks to the network or customer experience. Risk and Impact Assessment Analyze change requests to determine the potential impact on IT services, telecom operations, and customer service. Ensure risk assessments are conducted for all changes and contingency plans are in place. Stakeholder Communication Act as the primary point of contact for all change-related activities within the telecom organization. Continuous Improvement Analyze change management metrics and KPIs to identify areas for process improvements. Key Skills and Qualifications: Bachelors Degree in IT, Telecommunications, or a related field. ITIL v4 Certification (or v3 equivalent) in Change Management is preferred. 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment. Strong understanding of telecom networks, systems, and infrastructure. Proven experience managing large-scale change projects with complex dependencies. Excellent communication and leadership skills to interact with technical teams, business stakeholders, and customers. Strong analytical skills to assess risks and impacts of changes. Experience with ITSM tools (e.g., BMC Remedy) and change management tools.

Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with other business areas. • Guarantee the site's IT security (risk management, data confidentiality and integrity, addressing vulnerabilities as needed). • Ensure the reliability of equipment and define and implement backup and recovery plans. • Conduct technology watch, assessing the impact of new digital solutions. • Ensure coordination with the central IT function and communicate locally about events, changes, and projects. Reporting to the site financial manager, and functionally to the Corporate IT Infrastructure Manager, you are responsible for ensuring that the site's Information System is aligned with the company's strategy and for maintaining its operational conditions. Preferred candidate profile You hold a Masters degree with at least 10 years of experience, and you have already managed a multidisciplinary IT team (operations and projects). • You have advanced professional English skills. • You are proficient in the following IT environments: Microsoft O365, Azure, Active Directory, GPO, SAN storage (EMC Dell), backup systems, DRP, Cisco Catalyst, Meraki. • You have experience with ITIL framework, asset and server management, and network monitoring. • You are familiar with tools such as CheckMK, VEEAM, Hyper-V, Network LAN Analyzer, Fortigate, Zscaler, Varonis, Intune, WSUS, and with business applications including PTC Creo CAD & Windshill, QAD ERP, PowerBI/PowerApps, SharePoint365, Ignition MES/SCADA. • You have knowledge of telephony solutions and IT security

Looking for 4+ years of experience in IT Service Desk Process Improvement / Knowledge Transfer / Process Management Location- Pune WFO| Rotational Shifts Any Graduate CTC-9 LPA (62K in hand) Immediate joiners Drop your Cv at radhika@genesishrs.com

Relevant Yrs. of experience 4 to 5+ Years Mandatory skills 5+ with 2+ experience in Power platform. Must have production support experience & ITIL framework understanding, supporting Power Apps/ Automate solutions, Power Apps, Power Automate, Data Verse, AI model, Developing/Debugging custom workflow solutions in power platform, Azure Services

Location: Bengaluru Designation: Manager What impact will you make Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivalled opportunities to succeed and realize your full potential. The Team Organizations are looking to grow and innovate. New disruptive technologies are both making and breaking them. With sought-after skills often scarce and an evolving legal and regulatory environment challenging, it s hard to keep up, let alone respond to the pace of change that s reshaping business today. Deloitte offers organizations a new way to embed continuous advantage by delivering the right combination of hard-to-source domain and industry talent, technology and transformation know-how, where they re. We work collaboratively with our clients to link strategic vision to flawless execution to achieve tangible, long-term value. Work you ll do You will be part of Deloitte s Technology and Transformation Operate which acts as enabler and catalyst for Deloitte s Managed Services business. The responsibilities of current role may include: Craft commercial construct considering the client s financial baseline, the price-to-win, allowable cost, and client savings analysis build multiple pricing scenarios to suit customers requirements and create financial metrics based on that. Conducts sensitivity analysis to assess the impact of volume fluctuation, cost escalation, scope change, service level penalties and different pricing scenarios. Review efforts estimation as subject matter expert Understand financial models created by business teams Support and lead overall bid management across all stages of RFIs and RFPs for large complex deals. Work with various teams across all stages of RFIs and RFPs for large complex managed services deals Co-ordinate with business and function leaders on data and deal artefact collation, crafting solution documents, facilitating risk and independence checks and driving commercial model discussions Involve in internal discussions with different leaders in the firm as part of sales pursuit process Act as the last checkpoint for costing by getting the costing assumptions validated by the respective cost owners Act as gatekeeper for key commercial terms This role is based out in Bengaluru Key Skills Good business awareness, understanding the broader context in which delivery has an impact on overall business performance Good knowledge of IT outsourcing, BPO and managed services Strong understanding of ITIL framework Strong Excel and modelling skills Fulfil own role largely independently with only key milestones, deliverables and decisions being reviewed Actively seek opportunities for growth, share knowledge and experiences with others Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities Build relationships and communicate effectively in order to positively influence senior stakeholders Confident leadership and influencing style, being able to make an immediate impact with client stakeholders Establishing & maintaining relationships with the key client stakeholders Strong analytical skills with attention to detail while keeping the broader picture in scope Excellent engagement, presentation, influencing and communication skills Strength in holding others accountable, particularly peers and senior leadership Strength in building and managing a complex network of internal and external stakeholders Strong organisation and prioritisation skills Proven ability to manage ambiguity, and a preparedness to take on what is necessary to get things done Highly organized, detail oriented and capable of managing multiple projects simultaneously Experience Minimum 8 years experience 4-5 years experience in solution design and pricing for large managed services deals MBA, from tier 1/2 institutes or CA Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. Builds own understanding of our purpose and values; explores opportunities for impact Understands expectations and demonstrates personal accountability for keeping performance on track Actively focuses on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent How you ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our purpose Deloitte is led by a purpose: To make an impact that matters . Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloittes impact on the world Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.

Join our Team About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 770914

About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. Primary country and city: India (IN) || Noida Req ID: 770914