707 Itil Framework Jobs - Page 28

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : ServiceNow Good to have skills : Asset Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Industry Subject Matter Advisor, you will collaborate with client project teams to offer expertise in various areas to guarantee effective solution design and delivery. Your day will involve providing functional, technical, and industry-specific guidance to ensure project success. Roles & Responsibilities: "Technical position requiring entry-intermediate level planning and administration of:Information Technology (IT) services, applications, systems, components and integrations. This position requires development of object-oriented code for data extract/transform/load (application programming interfaces [APIs], structured query language [SQL]), integration, automation and web user-interfaces (UIs). Incumbents must be able to think logically/conceptually about business, technical/data requirements and effectively communicate (non-technically) with IT staff/customers.He/She may be a primary technical liaison between the Administration team and technical/business customers - Directing the technical work of other junior associates and/or partners to deliver results.The purpose of this role is to provide managed/integrated IT services (stable, secure, standard, simple, supportable, self-operating [automated], sourced, compliant), which are governed/prioritized by key stakeholders (including the Administrator team). Service areas may include, but are not limited to, applications/tools enabling management of IT services, assets/infrastructure (network and systems), IT monitoring, job scheduling, integration code, automation and IT security. Team members work closely with IT Infrastructure and Security teams, internal customers and external partners to identify requirements, set priorities and deliver business outcomes via current tools." Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow. Good To Have Skills: Experience with Asset Management. Strong understanding of IT service management processes. Knowledge of ITIL framework. Experience in ServiceNow administration and configuration. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Continuously improve processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management.- Strong understanding of asset life cycle management.- Experience in software troubleshooting and issue resolution.- Knowledge of ITIL framework for service management.- Familiarity with incident management tools.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Asset Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring seamless integration of technology solutions with business needs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and understand business requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct regular code reviews and provide constructive feedback. Stay updated with the latest trends and technologies in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of ITIL framework. Experience in designing and implementing ITSM solutions. Knowledge of JavaScript and AngularJS for customization. Hands-on experience in integrating ServiceNow with other systems. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SD-WAN Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide ongoing support to clients, addressing their technical issues and concerns.- Troubleshoot system or application problems and provide timely resolutions.- Collaborate with cross-functional teams to ensure smooth system operations.- Stay updated with the latest product knowledge and industry trends.- Identify areas for process improvement and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations.- Strong understanding of network protocols and technologies.- Experience in troubleshooting network issues and optimizing network performance.- Knowledge of routing and switching technologies.- Familiarity with network security principles and best practices.- Good To Have Skills: Experience with cloud technologies.- Experience with ITIL framework.- Knowledge of scripting languages such as Python or PowerShell. Additional Information:- The candidate should have a minimum of 3 years of experience in SD-WAN Operations.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to analyze system performance and optimize operations.- Develop and implement solutions to enhance system efficiency and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, troubleshooting steps, and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management and SQL queries.- Experience in system monitoring and performance optimization.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system troubleshooting and issue resolution. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: Act as the interface between the client and the system or application Use exceptional communication skills to accurately define client issues Interpret and design resolutions based on deep product knowledge Provide technical support and troubleshooting assistance to clients Collaborate with cross-functional teams to resolve complex issues Ensure timely resolution of client issues to maintain customer satisfaction Document and maintain records of client interactions and issue resolutions Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Knowledge of ITIL framework and best practices Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. Interface with clients to ensure world-class systems are running smoothly. Design and interpret resolutions based on deep product knowledge. Maintain exceptional communication skills to ensure quality service delivery. 24x7 Rotational Shift Voice Process Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Knowledge of ITIL framework, experience with ticketing systems. Strong understanding of technical support processes and procedures. Experience with troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional technical support. This position is based at our Bengaluru office. Qualifications Bachelors Degree or Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of cloud-based technologies and services.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools AdministrationMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design applications to meet business process requirements.- Translate stakeholder needs into functional designs. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience with ServiceNow Tools Administration.- Hands-on experience in designing and implementing ServiceNow applications.- Solid grasp of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Indore office.- A Bachelors Degree in Computer Science/IT/Engineering or related field is required. Qualification Bachelors Degree in Computer Science/IT/Engineering or related field

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring seamless integration of technology solutions for optimal business performance. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications that align with business processes.- Implement best practices for application design and development.- Conduct testing and debugging to ensure application functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ITSM solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience in configuring ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Chennai office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Assist in troubleshooting and resolving application issues. Stay updated with industry trends and advancements in application design and development. Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation Good To Have Skills:Experience with ITIL framework. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of IT service management processes and workflows. Familiarity with ITIL framework and its implementation. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the applications meet the desired functionality and user experience. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Familiarity with Agile development methodologies. Experience in working with cross-functional teams. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Assist in troubleshooting and resolving application issues.- Stay updated with industry trends and advancements in application design and development.- Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and workflows.- Familiarity with ITIL framework and its implementation.- Ability to translate business requirements into technical solutions.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process requirements.- Implement best practices for application design and development.- Conduct testing and debugging to ensure application functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Category Responsibilities Team Management Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks for NOC engineers to ensure 24/7 coverage. Conduct regular performance evaluations and provide feedback and coaching. Network Monitoring & Management Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems. Incident Management Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex issues. Ensure incident reports are documented and reviewed for root cause analysis. Performance Optimization Analyse network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance and minimize downtime. Conduct network capacity planning to ensure scalability. Policy & Procedure Development Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards and industry regulations. Maintain up-to-date documentation of network configurations and procedures. Reporting & Communication Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate updates on network status and issues to stakeholders. Ensure effective communication channels within NOC and Management and Client Qualifications Category Details Education Bachelors degree in computer science, Information Technology Experience 8 - 10 years of experience in network operations, with at least 5-7 years in a managerial or supervisory role. Proven experience in managing a NOC Telecommunication Internet Service Provider Technical Skills In-depth knowledge of network protocols, routing, switching, and security. Proficiency with network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Experience with Telecommunication Internet Service Provider PON networks and services is a plus. Strong understanding of ITIL framework and best practices. Soft Skills Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred) Cisco Certified Network Professional (CCNP) ITIL Foundation Certification Certified Information Systems Security Professional (CISSP) Project Management Professional (PMP)

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Title: Director Service Delivery Management. Mode of work: WFO Key Responsibilities Client & Stakeholder Management - Act as the primary point of contact for a large global client on all aspects of technology and service delivery. - Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction. - Manage client expectations through clear communication, regular reviews, and proactive issue resolution. Service Delivery Leadership - Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units. - Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO20000 standards. - Ensure SLA compliance and service quality across all client-facing operations. Operational Excellence - Drive timely and accurate reporting on SLA metrics, service availability, and uptime. - Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients. - Identify opportunities for continuous improvement and build service improvement plans. Strategic & Tactical Oversight - Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans. - Manage customer voice of the client (VOC) programs for feedback and continuous enhancement. - Collaborate with internal leadership on account growth and operational transformation. Team & Vendor Management - Mentor and lead a large team of managers and support professionals across multiple locations. - Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals. - Foster a culture of accountability, high performance, and innovation. Key Performance Indicators (KPIs) - High client satisfaction and retention - SLA and uptime performance - Quality and timeliness of reporting - Team engagement and performance - Service improvement execution - Change control and risk mitigation effectiveness Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Role & responsibilities Job Summary: The person will be responsible for managing a team of IT support technicians who provide technical support to end-users. They ensure that the IT help desk team provides excellent customer service and efficiently resolves technical issues. Responsibilities: Monitors trouble ticket queue for new requests, takes ownership of requests, follows tickets to completion and involves the, as necessary Monitors performance based alerts, and administers daily operational tasks on Windows servers/cloud as outlined in the Windows Standard Operating Procedure document Investigates , determines corrective action and escalates to On Call System Engineer, as necessary Creates, deletes and modifies Active Directory objects while following the guidance outlined in the AD Naming Conventions and Standards Identifies, investigates and resolves issues related to Data Protection Install, operate, document, and monitor infrastructure. Track update and resolve assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Properly escalate incidents in a timely manner per support guidelines and procedures Evaluate and recommend security patches for operating systems, network devices, and applications which includes exercising judgment as to priority, work around plans, back off plans and scheduling Completes and updates system documentation as directed by managers Coordinate with 3rd party vendors as needed Ensure customer satisfaction by providing timely and effective resolution of IT incidents and service requests. Participate in disaster recovery and business continuity planning. Requirements: 10+ years of experience in managing IT operations with focus on service delivery. Strong technical knowledge of software, networks, and security. Strong knowledge of IT service desk processes and technologies, including incident management, problem management, and service request management. Strong communication and collaboration skills. Strong leadership and team management skills including planning and analytical. Ability to manage multiple priorities and projects in a fast-paced environment. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work experience. Experience with managing IT Service Desk in a global organization.

JOB DESCRIPTION RESPONSIBILITIES: Strategy & Planning Lead the planning and architecture of DR, backup, and storage strategies that span on-prem (VMware, Hyper-V) and cloud (Azure, Azure Stack HCI) environments. Develop long-term strategies for capacity management, data lifecycle policies, and disaster recovery across hybrid platforms. Work closely with infrastructure, application, and compliance teams to align backup and storage goals with business continuity and regulatory requirements. Acquisition & Deployment Design and implement backup and storage solutions using Veeam Backup & Replication (on-prem), Veeam for Azure, and Azure-native backup tools. Manage Dell Data Domain appliances for data protection, deduplication, and secure offsite retention. Configure and maintain Dell PowerStore storage arrays for structured and unstructured workloads, including VM-based environments. Plan and execute workload migrations from VMware and Hyper-V to Azure, ensuring backup/DR coverage during and after transition. Utilize Terraform and Azure Arc to manage hybrid backup policies and DR automation. Optimize infrastructure using tools like Azure Cost Management, Azure Advisor, and Veeam ONE. Operational Management Administer backup and replication jobs for VMware vSphere, Microsoft Hyper-V, and Azure VMs, ensuring adherence to RPO/RTO targets. Manage and test backup/restoration workflows using Veeam Enterprise Manager, Azure Backup, Azure Site Recovery (ASR). Ensure storage performance and availability using systems like Dell PowerStore and Dell Data Domain. Regularly perform DR drills across on-prem and cloud environments using Veeam and Azure Native Backup. Configure and enforce data protection policies across multiple environments, ensuring encryption, access control, immutability, and legal hold where applicable. Configure and maintain Wasabi cloud storage as a long-term, cost-effective backup target across tools like Veeam and Azure Backup, with immutability and legal hold support. Monitor backup operations and storage health using Nagios (on-prem) and Azure Monitor (cloud), with proactive alerting and root cause analysis. Monitor, analyze, and report on backup success, DR readiness, storage utilization, and compliance using dashboards and reporting tools. Create and maintain comprehensive documentation for configurations, processes, and recovery procedures. TEAM COLLABORATION & GOVERNANCE: Provide expert-level support for backup/DR escalations and collaborate with global teams to standardize backup policies and practices. Guide junior team members and cross-functional partners on the implementation and maintenance of DR and backup solutions. Participate in audits and compliance reviews, delivering backup reports and supporting remediation efforts where needed. REQUIREMENTS: Must have relevant licenses or certifications. Must have at least 10-12 years of experience, out of which: At least three (3) years experience as a Hybrid Infrastructure Engineer working with 24x7 critical systems following ITIL framework and in projects, working with stakeholders following structured methods. Five (5) years preferred. At least three (3) years experience with on-prem, hybrid and cloud platforms (VMware, Hyper-V, Azure Stack HCI and Azure Cloud). Five (5) years preferred. At least three (3) years system administration experience (Linux/Unix or Windows) at the command-line level. Experience configuring Wasabi cloud storage for long-term archival, immutable backup repositories, and integration with tools such as Veeam and Azure. Working technical experience with designing, building, installing, configuring, and supporting storage servers and management software, including Veeam and Wasabi. Experience automating infrastructure provisioning using Terraform and managing hybrid environments with Azure Arc. Basic knowledge of troubleshooting layer 1, layer 2 and layer 3 issues. Good communication skills collaborate with technical and non-technical stakeholders and be focused on problem solving and secure end-user satisfaction of our services. Previous experience working in Global Teams. Time Management. Teamwork & Work Ethic. Critical Thinking & Problem-Solving. Technical Writing. Organized and structured way of working. Curiosity & Avid Learner. Understanding of Business Operations (OT) concepts. Advanced understanding of ITSM Framework (ITIL). 40-hour work week with on-call support responsibilities for critical systems. Occasional after-hours or weekend work required during DR drills or emergency situations. \ Bachelors degree in Computer Science/ Information Technology/Engineering, a related field, or equivalent work experience. Advanced degree preferred. Fluent in English (written & spoken). Location : Brookefield, Bengaluru #Hybrid- 4 Days WFO & 1 Day WFH (5 Days)

Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in requirements gathering and compilation Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled by peers and recommend modifications Decipher high level business requirement documents and translate it into code; Integrate medium to large sized system modules; Create PoCs and conduct system demos; Actively engage in system architecture discussions & In-charge of code development, optimization, and reviews Develop reusable code libraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end deployment process and related tools Comprehend the project timelines, milestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer value proposition Demonstrate the ability to learn about customer segments, industry competitors and create solutions for simple and medium problems faced by the industry. Requirements Strong experience in Application Development Experience in requirements gathering, creating requirements traceability matrix and review impact analysis documents Strong understanding of system architecture, functional flow, and data modeling Strong knowledge of solution design and the ability to recommend modifications Experience in leading incident management and problem management, and driving ITIL framework Experience in project and team management, financial and operational metrics, and driving project planning activities.