707 Itil Framework Jobs - Page 27

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Dassault Systemes 3DEXPERIENCE ENOVIA Customization Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product lifecycle. Your day will involve applying your extensive knowledge of various technologies, methodologies, and tools to effectively support clients and projects, ensuring that all software solutions meet the required standards and specifications. You will also be responsible for guiding your team through challenges, fostering collaboration, and driving innovation in software development practices. Roles & Responsibilities:1. Guiding the team in development using CATIA.2.Understands and develops software solutions to meet end user's requirements. Ensures that applications integrate with overall system architecture, utilizing standard IT lifecycle methodologies and tools.3. Should be responsible to handle design, development, and analysis and Delivery of the requirements4. Provide solutions to problems for their immediate team and across multiple teams.5. Mentor junior team members to enhance their skills and knowledge.6. Continuously evaluate and improve development processes to increase efficiency and quality. Professional & Technical Skills: - Must Have Skills: Proficiency in Dassault Systemes 3DEXPERIENCE ENOVIA Customization, CATIA V6, MCAD L2/L3 Support.Proficiency in CAD apps like Catia V6, Composer, DraftSight, SolidWorksStrong hands-on experience on customization through scripting/Macros.Solid understanding of ITIL frameworks and experience using ITSM tools such as ServiceNow (SNOW).Proven ability to collaborate with vendor and cross-functional teams/Partners.Client-side CAA commands + BLs, Attributes, Search, 6WTags, PQ Definitions, Widgets, Draft sight Engagements and Title Block, Macros. Additional Information:- The candidate should have minimum 10+ years of Experience working on Mechanical CAD tools.- This position is based at our Pune office.- A 15-year full time education is required. Qualification 15 years full time education

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

Key Responsibilities: Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M$25M+). Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses. Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches. Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit. Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects. Articulate Jades differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services. Present to C-level executives and participate in orals and client walkthroughs. Track market trends and incorporate innovations and best practices in solution designs. Required Experience & Skills: 2025 years of IT services experience, with strong emphasis on application and infrastructure managed services. Proven experience managing large delivery programs (100+ FTEs). Minimum 57 years of experience in pre-sales, solution architecture, or deal strategy roles. Demonstrated ability to lead and win $10M+ pursuits in a competitive RFP environment. Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models. Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration. Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow). Excellent executive communication and presentation skills. Preferred Qualifications: Prior experience working with North American/European enterprise clients. Familiarity with industry benchmarks, pricing models, and contracting structures for AMS. Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization. Bachelor''s/Masters in Engineering, Computer Science, or related discipline. ITIL, PMP, or equivalent certifications are a plus.

Supervise and mentor the service desk team, ensuring operational, process adherence, client satisfaction, and timely issue resolution. Manage escalations, enhance team capabilities, in rotational shifts. For further details, contact HR - 7620801051 .

Shift - APAC shift (5:00 am IST 2:00 pm IST) - Wed to Sunday We are looking for a passionate Incident Manager to join our Global Operations team to lead and coordinate the resolution of critical and high-priority incidents during assigned shifts, ensuring minimal business impact and adherence to defined service levels. This role will be responsible for serving as front-line leadership during Major Incidents. This will include, but is not limited to communicating technical concepts, status and business impact to leadership both internally as well as with our customers. This individual will need to be confident running a cross-functional war room both in writing via teams as well as on audio/visual calls. To be a successful incident manager, you should have an understanding of basic Infrastructure knowledge and an aptitude for learning new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain focus and calm during major incidents. Incident Manager Responsibilities: Manage, assign, communicate, and escalate the incident response during a major incident. Oversee the incident management process and help drive the investigation in resolving the incident by performing the role of an incident commander Lead incident bridge calls and coordinate technical teams to drive swift resolution. Ensure timely incident logging, classification, investigation, escalation, and closure. Maintain real-time documentation of incident progression and updates to stakeholders. Communicate with upper management during major production incidents Assist and collaborate with the service management team members by prioritizing workloads and re-scheduling non-urgent tasks. Drive post-incident reviews (CIRs) and RCA activities to identify root causes and preventive actions Shift leadership: Lead the shift team and assign responsibilities to on-duty engineers. Ensure shift handovers are thorough and well-documented. Provide support and guidance to teams for ticket triage and prioritization. Monitor shift performance, SLAs, and ticket queues. Serve as the decision-maker during critical incidents when senior leadership is not available Provide regular updates to SLT and impacted stakeholders during major incidents and address their queries Send timely notifications and incident summaries as per communication guidelines. Coordinate with cross-functional teams and vendors. Required Skills & Experience: 10+ years of experience in IT Operations/Incident Management, preferably in a global support environment. Strong leadership skills with the ability to manage teams in high-pressure situations. Excellent communication and stakeholder management skills. Hands-on experience with ITSM tools (e.g., ServiceNow, PagerDuty, Jira). Good understanding of ITIL framework (ITIL Foundation certification preferred). Technical awareness of infrastructure (servers, networks, cloud) and enterprise applications. Experience working in 24x7 environments and on-call availability Location : WFH/Hybrid

Exp - 5-12 Years Roles & Responsibilities - 6+ years of hands-on experience with ServiceNow development. Key Responsibilities: Design and implement ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Management Knowledge Management Customize and configure ServiceNow applications, workflows, business rules, UI policies, and client scripts. Integrate ServiceNow with third-party tools using REST/SOAP APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Maintain and enhance the CMDB and ensure data integrity. Participate in Agile development processes and contribute to sprint planning and reviews. Provide mentorship to junior developers and ensure adherence to coding standards. Required Skills & Qualifications: 6+ years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules and ITIL framework. Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio. Experience with Service Catalog, SLAs, Notifications, and Reporting. Solid understanding of CMDB, data models, and relationships. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist ITSM Certified Application Developer (CAD) Good to Have: Experience with Performance Analytics, Virtual Agent, or Mobile App development. Exposure to ITAM, ITOM, SecOps, HRSD, or GRC modules. Familiarity with DevOps tools and CI/CD pipelines

Exp - 5-12 Years Roles & Responsibilities - 6+ years of hands-on experience with ServiceNow development. Key Responsibilities: Design and implement ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Management Knowledge Management Customize and configure ServiceNow applications, workflows, business rules, UI policies, and client scripts. Integrate ServiceNow with third-party tools using REST/SOAP APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Maintain and enhance the CMDB and ensure data integrity. Participate in Agile development processes and contribute to sprint planning and reviews. Provide mentorship to junior developers and ensure adherence to coding standards. Required Skills & Qualifications: 6+ years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules and ITIL framework. Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio. Experience with Service Catalog, SLAs, Notifications, and Reporting. Solid understanding of CMDB, data models, and relationships. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist ITSM Certified Application Developer (CAD) Good to Have: Experience with Performance Analytics, Virtual Agent, or Mobile App development. Exposure to ITAM, ITOM, SecOps, HRSD, or GRC modules. Familiarity with DevOps tools and CI/CD pipelines

Job Title Control-M Scheduler and Admin (Midrange) Job Responsibilities Expertise in Configuration, Maintenance and Troubleshooting of Control-M.Hands on in installing, upgrading, and configuring Control-M version 9.x or higherCollaborate with application owners, developers, and production support to define job scheduling based on business requirements. Perform upgrades, patches and system enhancements as necessary to keep the environment up to date.Implement complex scheduling requirements and setting up Control-M calendars. Maintain Control-M/EM, Control-M/Servers and agents in the on-prem and in cloud environment. Administrator all the Control-M system components to work seamlessly. Sound knowledge of Control-M modules/Application plugins and APIs. Plan, implement and participate in Disaster Recovery exercise.Implement changes tasks and incidents in the support queues and driving problems to resolution within SLA. Perform root cause analysis of problems encountered.Understanding of ITIL framework and processes.Proficiency in scripting languages (Eg.Shell, Perl, Python) for automation tasks (Preferred)BMC Control-M Administration Training/Certification/Accreditation (Preferred).Work in 24/7 environment with on-call rotation.

We are looking for an experienced Digital Tower Lead to oversee service delivery, governance, and quality assurance within our IT landscape. The ideal candidate will have strong expertise in ITSM, ITIL frameworks , and Test Management , ensuring operational excellence, service reliability, and continuous improvement across digital services. Key Responsibilities: Lead and manage the Digital Tower operations ensuring adherence to ITSM processes and ITIL best practices. Oversee end-to-end service delivery , incident/problem/change management, and ensure SLA compliance. Drive Test Management processes across multiple projects and applications. Implement governance models, risk management, and process improvement initiatives. Collaborate with cross-functional teams, vendors, and stakeholders to ensure smooth operations. Track, report, and analyze KPIs, ensuring proactive issue resolution. Facilitate audits, compliance checks, and process reviews. Mentor and guide team members, fostering a culture of service excellence. Work closely with leadership to align digital services with business goals. Required Skills & Qualifications: Mandatory: Minimum 8 years of experience in IT service delivery and operations. Strong understanding and hands-on experience in ITSM processes. In-depth knowledge of the ITIL framework (ITIL certification preferred). Proven track record in Test Management and quality governance. Strong leadership and stakeholder management skills. Experience in handling large, complex IT environments and multi-vendor setups. Excellent communication, analytical, and problem-solving abilities. Preferred Attributes: Experience in digital transformation projects. Exposure to automation tools for ITSM and testing. Familiarity with Agile/DevOps methodologies. Benefits: Competitive salary package (Up to 28 LPA) Opportunity to lead critical digital operations in a high-impact role Collaborative and dynamic work environment Professional growth through leadership and transformation initiatives

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow App Engine Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow custom applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop ServiceNow custom applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical designs and documentation for custom applications.- Manage and prioritize application development tasks.- Ensure the quality and performance of custom applications.- Troubleshoot and resolve issues related to custom applications.- Stay updated with the latest ServiceNow features and best practices.- Train and mentor junior team members in ServiceNow development.- Contribute to continuous improvement initiatives for application design and development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Custom Application Creation. ServiceNow Software Asset Management (SAM) or ServiceNow IT Operations Management or ITSM- Experience with ServiceNow platform and its various modules.- Strong understanding of IT service management processes.- Knowledge of JavaScript, HTML, CSS, and other web technologies.- Experience in integrating ServiceNow with other systems.- Good To Have Skills: Experience with ServiceNow IT Service Management module.- Experience in developing ServiceNow workflows and automation.- Familiarity with ServiceNow scripting and customization.- Solid grasp of ITIL framework and best practices.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Custom Application Creation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job :- 7- 9 years of experience in Storage technologyKey Responsibilities:-Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.Alert and resolve any performance issues and notify end-users. Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.Plan and implement best practices for SAN solutions.Create and update documentation for storage procedures.Troubleshooting Critical Storage issue related to Pure and NetApp.Provide architecture recommendations.Planning and Execution of Storage based Migration.SAN allocation/deallocation of Block Storage Technical Experience:Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.Good knowledge on SAN Storage like ISCSI and FCP protocols.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Azure Cloud certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Supervise the team.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices- Mentor junior team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of ITIL framework- Experience in developing and configuring software systems- Knowledge of Agile methodologies- Hands-on experience in project management- Good To Have Skills: Experience with IT Service Management tools Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and performance standards. You will also contribute to the continuous improvement of the application design and provide technical guidance to the development team. Roles & Responsibilities:- Expected to be an SME in ServiceNow IT Operations Management- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to project timelines- Engage with multiple teams and contribute to key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Ensure the applications meet the desired functionality and performance standards- Contribute to the continuous improvement of the application design- Provide technical guidance and support to the development team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management ServiceNow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow Human Resource Service Management (HR)- Experience with IT operations management and service management processes- Strong understanding of ITIL framework and best practices- Hands-on experience in designing and developing applications using ServiceNow platform- Solid grasp of web technologies such as HTML, CSS, and JavaScript- Experience with integrating ServiceNow with other systems and applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Assist in troubleshooting and resolving application issues.- Stay updated with industry trends and advancements in application design and development.- Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and workflows.- Familiarity with ITIL framework and its implementation.- Ability to translate business requirements into technical solutions.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and performance standards. You will also contribute to the continuous improvement of the application design and provide technical guidance to the development team. Roles & Responsibilities:- Expected to be an SME in ServiceNow IT Operations Management- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to project timelines- Engage with multiple teams and contribute to key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Ensure the applications meet the desired functionality and performance standards- Contribute to the continuous improvement of the application design- Provide technical guidance and support to the development team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management ServiceNow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow Human Resource Service Management (HR)- Experience with IT operations management and service management processes- Strong understanding of ITIL framework and best practices- Hands-on experience in designing and developing applications using ServiceNow platform- Solid grasp of web technologies such as HTML, CSS, and JavaScript- Experience with integrating ServiceNow with other systems and applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Business Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and enhance operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and deliver high-quality solutions.- Develop and maintain applications using ServiceNow IT Business Management platform.- Troubleshoot and resolve technical issues to ensure smooth application functionality.- Implement best practices for application development and adhere to coding standards.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Business Management.- Strong understanding of IT service management processes.- Experience in developing custom applications within the ServiceNow platform.- Knowledge of JavaScript, HTML, CSS for ServiceNow development.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Business Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow App Engine Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design process- Conduct regular team meetings to ensure alignment and progress- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine- Strong understanding of ITIL framework- Experience in designing and implementing ServiceNow applications- Knowledge of JavaScript and AngularJS for customization- Hands-on experience in integrating ServiceNow with other systems Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow App Engine- This position is based at our Hyderabad office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and performance standards. You will also contribute to the continuous improvement of the application design and provide technical guidance to the development team. Roles & Responsibilities:- Expected to be an SME in ServiceNow IT Operations Management- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to project timelines- Engage with multiple teams and contribute to key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Ensure the applications meet the desired functionality and performance standards- Contribute to the continuous improvement of the application design- Provide technical guidance and support to the development team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management ServiceNow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow Human Resource Service Management (HR)- Experience with IT operations management and service management processes- Strong understanding of ITIL framework and best practices- Hands-on experience in designing and developing applications using ServiceNow platform- Solid grasp of web technologies such as HTML, CSS, and JavaScript- Experience with integrating ServiceNow with other systems and applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Skills ServiceNow/Active Directory/Office 365 Experience:- Grad with 1 year in International Voice Process CTC:-Upto 4 LPA Shifts Night shift Location:- E. City Bangalore 2 way cab in hiring zone Notice:- Immediate Interested share CV on 9257655181

Provide technical support and incident management for ServiceNow FSM, custom apps, and third-party platforms. Troubleshoot issues, ensure system stability, and collaborate with teams to deliver efficient, reliable operations.

6-9Y hands on experience in OBM agent installation, configuration & Integration with OBM Knowledge of OBM upgrade, migration and hotfix installation Knowledge of monitoring implementation for OS, DB & other applications Knowledge of creating dashboards and views in OBM Knowledge of groovy scripts for event customization and processing Knowledge of of OpenText tools for custom/out of the box integrationsKnowledge on creating, scheduling and customizing reports in OBR Knowledge of SNMP traps and troubleshooting Knowledge of Applink CLIP adapter. Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions, and implement change. Develop and maintain runbooks, Standard operating procedures (SOPs) as and when required.Strong knowledge of ITIL frameworks Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: OpenText NNMi.Experience: 5-8 Years.

Job Description Division/Department: Job Title: IT - Network & Security Tech Supervisor Network & Security JOB SUMMARY The Tech Supervisor Network & Security role performs Network Security duties for the company and is a critical part of the Network & Security Services Team, reporting to the Manager of Network & Security Services. In this role the Supervisor will work closely with network engineering and Information Security to assist with the creation of monitoring policies and be responsible for monitoring and reporting on a wide range of network security related events. They will also be required to carry out other Network and Security related activities and projects as specified by the Manager of Network & Security Services. KEY RESPONSIBILITES Monitoring security related events and activities via several systems Providing first level incident response for incidents reported by the monitored systems. Maintenance of the configuration of security monitoring systems, i.e. ensuring that asset lists are correct, developing correlation rules, etc. ¢ Administration of the reporting functions of security monitoring systems, assisting in the identification and creation of appropriate reports for delivery to management. ¢ Analysis of the security threat landscape ¢ Assists NOC Engineers & technicians providing troubleshooting support of complex issues ¢ Build a high-performance team responsible for monitoring network stability 24 hours a day, 7 days a week, 365 days a year ¢ Routine communication with internal support teams & Work to build strong cross-functional relationships with other IT Teams. ¢ Develops budgets, timelines, and ensures progress to plan, tracking critical project achievements ¢ Develop reports and trend analysis documentation on bandwidth and network security incidents ¢ Manages a team of Engineers and is responsible for ensure adequate schedule coverage ¢ Oversee Data Center management and tasks ¢ Oversees monitoring of the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur ¢ Ensures trouble tickets are worked effectively and efficiently and that the work with engineering, field technicians, and telecommunications carriers is effective in resolving service issues in accordance with established processes and procedures. ¢ Excellent interpersonal skills for interaction with subordinate technicians, vendors, contractors, customers, and/or functional peers. ¢ Delegates work assignments, sets priorities and time management for staff and train the NOC on repeatable administration processes Team handling experience Job Description ¢ Identify areas for improvement within the NOC environment and recommend and formalize a plan to implement enhancements. WORK EXPERIENCE REQUIRED ¢ Eight or more years in the network security or information security field ¢ Experience with Cisco ASA, FortiGate and Palo Alto Firewalls ¢ Experience with Cisco & Aruba switches ¢ Experience with Cisco routers & Meraki APs. ¢ Expert experience working with switches, routers, firewalls, intrusion prevention systems, and other security devices ¢ High level of experience with a variety of Windows operating systems in a functional capacity, and the security principles and applications that apply to those systems. ¢ Experience with well-known protocols and services like FTP,HTTP,SSH,SMB,LDAP ¢ Experience with Packet Analysis Tools like Wireshark or NetworkMiner. ¢ Fundamental understanding of the defense-in-depth strategies ¢ Some experience in the technologies listed below. - - - - Syslog products. IPSec expertise Switching & Routing expertise PKI expertise ¢ Experience with Firewall monitoring tools like SolarWinds or ME Network flow & firewall analyzer. ¢ Experience with vulnerability assessment review and addressing the same. ¢ Experience managing the NOC team. ¢ Experience of managing the new Network infra setup project. ¢ Experience of managing the change requests management system. ¢ Experience of handling internal and external audits request. ¢ Preferred knowledge of IT Service Management change, incident, and request platform EDUCATION AND CERTIFICATION REQUIRED ¢ Bachelors Degree in Computer Science, Information Technology, Electronics, or Telecommunications. ¢ Cisco CCNA, CCNP Security or PaloAlto PCNSE, PCNSA. ¢ CEH: Certified Ethical Hacker or CompTIA+ Security+