1424 Itil Framework Jobs - Page 24

As a Major Incident Administrator, you will be responsible for managing and coordinating the response and resolution of major incidents that impact the business, aiming to restore normal service operations promptly. Working closely with senior management, IT teams, and stakeholders, you will ensure that incidents are resolved efficiently to minimize business impact. Your key responsibilities will include identifying and logging major incidents, notifying relevant stakeholders, conducting root cause analysis, developing and executing resolution plans, coordinating efforts across technical teams, escalating issues when necessary, and maintaining accurate documentation. You must have a strong u...

As a BMC Remedy professional at Hadron GBS in Pune, you will be responsible for the day-to-day operations and service management related to BMC Remedy within the enterprise. Your role will involve utilizing your expertise in BMC Remedy Administration and Configuration, along with your experience in IT Service Management (ITSM) and knowledge of the ITIL framework. To excel in this role, you should possess strong problem-solving and analytical skills to effectively address operational challenges. Your communication and teamwork skills will be crucial in collaborating with various stakeholders to ensure seamless service delivery. Any experience with other enterprise service management tools wil...

Job Title: Service Desk Coordinator (Night Shift) Location: Noida, India (100% On-Site), Night Shift Experience Required: 5-7 Years Shift Timings (Mandatory): Must be available for permanent night shifts and week-end/public holiday shifts, with typical working hours including: • 4:00 PM 12:00 AM IST | 10:00 PM 6:00 AM IST | 4:00 AM 12:00 PM IST (Shift timings may vary depending on business needs.) Job Summary : We are seeking a proactive and highly organized Service Desk Coordinator with 5-7 years of experience managing and triaging support requests using Jira. The ideal candidate will coordinate between technical and non-technical teams, ensuring accurate ticket assignment and SLA adherence...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Ski...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform-...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Robotic Process Automation Advanced Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, problem-solving, and ensuring seamless operat...

Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years of full time eduaction Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software issues to ensure seamless o...

Please find the key details below: Role : Incident Manager Location : Noida, Sector-135 Client :- Airtel Work Mode : Work from Office Key Responsibilities Overseeing the incident Management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the team members required to attend the call, and initial the incident management process. Logging all incidents within the Incident Management System and their resolution or workaround. Ensure timely communication of incidents to stakeholders. Maintain Service Level Agreements are adhered to during the management of the incident. The root cause or workaround of each incident in identified a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles ...

About The Role RoleIncident Manager Roles & Responsibilities: Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures. Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management. IM is responsible to identify process deviations and applying suitable corrective measures. IM is responsible to manage communications during major incidents to customer and internal stakeholders. IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management. IM ...

Candidate Specification & Job Responsibilities: Candidate should have 2 - 4 years of experience in technical trouble shooting (Preferably TAC support) for Google Workspace (GWS).Knowledge on any Industry Standard Ticketing tool, ITIL Framework etc. Associate Google Workspace Administrator certification is preferred Excellent Comm skill (verbal /Written).Good Typing Speed (Preferably 30 to 50 WPM). Should be flexible to work in shifts as per client requirement. Contact Person: Marilakshmi S Email ID: marilakshmi@gojobs.biz

As an Information Security Analyst at DNEG, your role will involve providing essential support to the global InfoSec team and colleagues across the company. You will be expected to work as an InfoSec generalist with a strong technical foundation, while also assisting in GRC functions such as internal and external audits. You will play a crucial role in enhancing the company's assurance and compliance capabilities by collaborating closely with various InfoSec teams, internal IT departments, and colleagues. Your responsibilities will include monitoring, investigating, and resolving issues that may compromise the confidentiality and integrity of the company's systems, as well as documenting tec...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end ...

Hiring for Service NOW_PAN INDIA Good knowledge on different Service Now modules like Incident, Problem, Change, Asset Management, Service Management, CMDB, Service Portal , Workspaces etc2. Ability to both configure and demonstrate solutions in the ServiceNow platform3. Experience in ServiceNow Mobile App development and configurations.4. Virtual Agent, NLU, AI Search, Performance Analytics in depth knowledge.5. Hands on in Workspaces customization Service Operation Workspace, Asset Workspace6. Implementation experience in writing test cases in Automated Tested Framework7. Understanding of client side and server-side scripting - business rules, script actions, script includes, UI pages, UI ...

Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines; Basic Knowledge on Cloud Azure and infrastructure concepts needed Project coordination with internal and external stakehol Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed Adhere to Cloud policies, procedures, methodologies, and quality standards. Escalates issue that may have a impact Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed. Provides regular communication and status reporting with internal stakeholders and with customers Keep Consulting informed about issues being work...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring system fun...

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Your responsibilities will include troubleshooting production application flows to ensure end-to-end application or infrastructure s...

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. You will be responsible for troubleshooting production application flows to ensure end-to-end application or infrastructure service ...

We are looking for a Support Executive to join our team. The ideal candidate will have 1 to 3 years of experience in customer support. You will be responsible for assisting customers with their queries, providing product information, and ensuring a smooth customer experience, especially for our UK-based clients. Key Responsibilities: - Handle customer inquiries and provide timely solutions. - Assist customers with product-related issues and concerns. - Connect with UK-based clients for support and queries. - Maintain accurate records of customer interactions. - Ensure customer satisfaction by resolving issues efficiently. - Work closely with the team to ensure smooth operations. Requirements...