707 Itil Framework Jobs - Page 23

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide excellent service desk voice support to clients. Utilize Spanish language skills to assist Spanish-speaking clients. Maintain a high level of client satisfaction through effective communication. Troubleshoot and resolve technical issues efficiently. Document and escalate complex issues to higher-level support. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. Strong understanding of IT service desk operations. Experience in incident management and problem resolution. Knowledge of ITIL framework and best practices. Familiarity with ticketing systems and remote support tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide technical support and troubleshooting for application issues. Collaborate with cross-functional teams to resolve complex technical problems. Monitor and maintain application performance, ensuring high availability and reliability. Identify and implement process improvements to enhance application support. Document and maintain technical procedures and user guides. Assist in the deployment and configuration of applications. Stay updated with the latest technologies and industry trends to provide innovative solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Asset Management. Strong understanding of software development lifecycle. Experience with incident management and problem resolution. Good To Have Skills:Experience with ITIL framework. Familiarity with SQL and database concepts. Knowledge of scripting languages like Python or PowerShell. Additional Information: The candidate should have a minimum of 0-2 years of experience in Asset Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Automation Architecture, Automation Advisory Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Automation Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve technical issues. Develop and maintain automation scripts for system integration. Assist in the implementation of automation solutions. Provide technical support and guidance to end-users. Conduct regular system audits to ensure compliance and efficiency. The person should be able to design and perform upgrades to the platform-The person should have good integration experience with other tools like SNOW , Understand integration requirements and perform integrations to execute the flows The person should understand the web service calls, etc., for communication of the workflows The person should develop scripts in Powershell or Shell or Perl or python -. The Automation specialist needs to understand the operational requirements and convert them into automation through workflows/scripts. The automation specialist needs to work with various operations towers like Unix, Messaging, Security, windows, etc., get the requirements, and convert them into scripts/automation Shoud also update the existing documentation to suit the current situation of the assets and modify the documentation if any new enhancements are made. The automation specialist should support these tools, scripts, and automation by following proper client service management policies and practices. Willing to work 24/7 with onshore and offshore rotating shifts. Must demonstrate flexibility with clients and meet demanding deadlines. Professional & Technical Skills: Must To Have Skills: Proficiency in Automation Anywhere, Automation Advisory, Automation in Systems Integration. Strong understanding of process automation and workflow design. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Familiarity with scripting languages such as Python or PowerShell. Scripting or programming experience in any of type :Perl/CGI, Python, Shell, VBScript/Javascript -. Competent with Linux, Unix and Windows operating systems commands, performance and debugging.-. Scripting proficiency in both Windows and UNIX environments. Knowledge about applications like SQL/Oracle, IIS, MySQL, will be an advantage.- . Experience working in large, complex, enterprise datacenter environments. Additional Information: The candidate should have a minimum of 2 years of experience in Automation Anywhere. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Troubleshoot and resolve technical issues related to critical business systems. Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications. Ensure the smooth functioning of the applications. Contribute to team decisions and provide guidance to junior professionals. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software troubleshooting and problem-solving techniques. Experience in diagnosing and resolving technical issues within critical business systems. Knowledge of application support methodologies and best practices. Familiarity with database management systems and SQL queries. Good To Have Skills:Experience with healthcare industry software. Recommendation:Familiarity with ITIL framework and incident management processes. Ivalua Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). Minimum 6 years experience in web-based software development and software deployment processes Functional knowledge of SRM, Supply Chain, and/or Procurement combined with excellent Project Management skills Experience working on SQL and other databases, including software configuration. Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of business applications. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve application issues. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Develop and maintain technical documentation for support processes. Implement automation solutions to streamline support processes. Provide training and support to end-users on application functionalities. Professional & Technical Skills: Must To Have Skills: Proficiency in SAP BTP Build Process Automation. Strong understanding of software development lifecycle. Experience with scripting languages like Python or PowerShell. Knowledge of ITIL framework for IT service management. Hands-on experience in troubleshooting and debugging applications. Additional Information: The candidate should have a minimum of 3 years of experience in SAP BTP Build Process Automation. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles. Experience in designing and implementing IT service management solutions. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. Qualifications NA

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and resolve complex software problems. Develop and maintain technical documentation for system configurations and troubleshooting procedures. Participate in on-call rotation to provide support outside of regular business hours. Conduct regular system audits to ensure data integrity and system performance. Professional & Technical Skills: Must To Have Skills: Proficiency in Project Portfolio Management Tools. Strong understanding of ITIL framework and incident management processes. Experience with SQL queries and database management. Knowledge of cloud computing platforms such as AWS or Azure. Familiarity with IT service management tools like ServiceNow. Additional Information: The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools. This position is based at our Coimbatore office. A 15 years full time education is required.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and maintaining the CMDB. Knowledge of IT service management tools like ServiceNow. Good To Have Skills:Experience with IT infrastructure management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Azure IaaS Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve software-related issues. Collaborate with cross-functional teams to troubleshoot and resolve system problems. Develop and maintain documentation for troubleshooting procedures. Participate in software testing and quality assurance processes. Provide training and support to end-users on software applications. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager. Good To Have Skills:Experience with Microsoft Azure IaaS. Strong understanding of software troubleshooting methodologies. Knowledge of ITIL framework and incident management processes. Experience in scripting languages for automation tasks. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager. This position is based at our Nagpur office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication and coordination with stakeholders. Identify and resolve technical issues in a timely manner. Conduct regular performance evaluations and provide feedback to team members. Stay updated with the latest industry trends and technologies. Assist in the development and implementation of support processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong understanding of ITIL framework and incident management processes. Excellent problem-solving and analytical skills. Ability to prioritize and manage multiple tasks effectively. Strong communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework and service management principles. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Manage service delivery quality and cost Assign and manage work assignments Drive people management activities for the delivery team Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management Good To Have Skills:Experience with IT Service Management Strong understanding of ITIL framework Experience in incident management and problem management Knowledge of service level agreements (SLAs) and service level management Familiarity with change management processes Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree B2 level certification in German Language Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be German Language proficient with minimum B2 level certification. Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: Should be German Language proficient with minimum B2 level certification. Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience in incident management and problem resolution. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A Bachelors degree B2 level certification in German Language is required. Qualifications Bachelors degree B2 level certification in German Language

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Communicate with clients to understand their needs and provide appropriate solutions. Document and maintain records of client interactions and resolutions. Collaborate with cross-functional teams to improve system performance and reliability. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework and incident management processes. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Good To Have Skills:Experience with IT service management tools. Knowledge of IT infrastructure and networking concepts. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of IT service management principles and practices. Experience with ticketing tools such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM z/OS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate or B tech or M Tech Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic to intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation related to technical support activities. Collaborate with cross-functional teams to resolve technical issues efficiently. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS. Strong understanding of system administration and maintenance. Experience in diagnosing and resolving technical issues in a timely manner. Knowledge of networking protocols and configurations. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in IBM z/OS. This position is based at our Chennai office. A Graduate or B Tech or M Tech degree is required. Qualifications Graduate or B tech or M Tech

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of critical incidents. Collaborate with cross-functional teams to address technical issues. Maintain documentation of incident resolutions and troubleshooting steps. Implement best practices for incident management. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Critical Incident Management. Good To Have Skills:Experience with Change Management. Strong problem-solving skills in critical incident scenarios. Knowledge of ITIL framework for incident management. Ability to prioritize and manage multiple incidents simultaneously. Additional Information: The candidate should have a minimum of 3 years of experience in Critical Incident Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Site Reliability Engineering Good to have skills : Service Integration and Management (SIAM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Kolkata and should have a minimum of 7.5 years of experience in Site Reliability Engineering. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Manage and oversee the delivery of programs, projects, or managed services. Ensure adherence to project timelines and deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in Site Reliability Engineering. Good To Have Skills:Experience with Service Integration and Management (SIAM). Strong understanding of IT service management principles and practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in service management. Familiarity with service level agreements (SLAs) and service level management. Ability to analyze and interpret data to identify trends and patterns. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical problems that may arise. Your expertise in troubleshooting and problem-solving will be essential in maintaining the efficiency and reliability of our applications and cloud support services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application and network infrastructure issues. Monitor and analyze system performance to identify and address any bottlenecks or inefficiencies. Provide technical support and guidance to end-users, ensuring timely resolution of their issues. Develop and maintain documentation for troubleshooting procedures and best practices. Stay updated with the latest industry trends and technologies to continuously improve the application support process. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. Experience with network monitoring tools such as Wireshark or SolarWinds. Knowledge of firewall configurations and security protocols. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with ITIL framework. Experience in scripting languages like Python or PowerShell. Understanding of virtualization technologies such as VMware or Hyper-V. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users on system functionalities. Document troubleshooting steps and resolutions for future reference. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of database management and SQL queries. Experience in system monitoring and performance optimization. Knowledge of ITIL framework and incident management processes. Hands-on experience with ticketing systems and service desk tools. Additional Information: The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve software issues. Collaborate with cross-functional teams to address system challenges. Develop and implement software solutions to enhance system performance. Conduct regular system audits to ensure data integrity and security. Provide technical support and guidance to end-users. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of database management systems. Experience with troubleshooting and debugging software applications. Knowledge of ITIL framework for service management. Hands-on experience with incident management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users on system functionalities. Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of database management and SQL queries. Experience in system monitoring and performance optimization. Knowledge of ITIL framework and incident management processes. Hands-on experience in diagnosing and resolving software and hardware issues. Additional Information: The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users on system functionalities. Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of system architecture and database management. Experience in diagnosing and resolving software and hardware issues. Knowledge of ITIL framework and incident management processes. Hands-on experience with system monitoring and diagnostic tools. Additional Information: The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education