707 Itil Framework Jobs - Page 22

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft PeopleTools Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead continuous improvement initiatives within the team Develop and implement best practices for application support Mentor junior team members to enhance their skills Professional & Technical Skills: Must To Have Skills: Proficiency in PeopleSoft PeopleTools Strong understanding of SQL and database management Experience in troubleshooting and resolving technical issues Knowledge of ITIL framework for service management Hands-on experience in application support and maintenance Additional Information: The candidate should have a minimum of 5 years of experience in PeopleSoft PeopleTools This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience in configuring ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Chennai office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and understand business requirements. Design and develop applications that align with business processes and application requirements. Provide technical expertise and guidance to ensure successful application design. Conduct regular reviews and assessments to ensure application design meets quality standards. Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles. Experience in designing and implementing IT service management solutions. Knowledge of ITIL framework and best practices. Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Red Hat OpenShift Good to have skills : Linux, Kubernetes, Ansible on Microsoft Azure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in troubleshooting and resolving technical issues related to cloud environments. Collaborate with cross-functional teams to ensure alignment on project goals and deliverables. Maintain & Run Management:Perform regular operational activities, including monitoring, troubleshooting and configuration changes. Operations of infrastructure and service stacks in Cloud. System management (upgrading, patching and tuning), compliance, capacity and performance management. Installation and upgrade of third-party products. Maintain and ensure high-availability on server or application level (through clustering or stand-by hosts). Solution DeploymentBuild and manage infrastructure resources, installation of Linux Operating System (Red Hat) on physical and virtual servers, on-prem and in cloud [Azure/GCP] using IaaS, PaaS and other technologies. Customer Support:Deliver exceptional support to internal and external stakeholders, ensuring high satisfaction level. Security & Vulnerability Management:Ensure compliance by onboarding all devices to respective security tools and, proactively improve stability and performance. Incident Response:Lead the investigation and response to performance or security issues, including root cause analysis and implementing corrective actions. Expertise & Development:Stay up to date with the latest technology trends and proactively innovate current approaches and solutions. Focus on automation opportunities. Collaboration:Work closely with other areas to ensure seamless integration on technologies and processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Red Hat OpenShift. Good To Have Skills: Experience with Linux, Kubernetes, Ansible on Microsoft Azure. Strong understanding of cloud infrastructure and services. Experience with automation tools and scripting languages. Familiarity with container orchestration and management. 3+ years of experience in System Administration in a highly critical environment. Expertise in Red Hat Linux 8 and 9. (Satellite, installation, system monitoring and maintenance, backup and recovery, tuning and troubleshooting, etc.) Experience with deployment and operation of cloud resources (GCP, Azure) Proficiency in automation of installation and deployment (Red Hat Satellite, Ansible, Terraform ") Experience with containerization and related tools (K8s, ArgoCD, Podman, Open Shift ") Experience in Server Clustering, Monitoring tools, DB administration, Network, Authentication, IP Protocol, Encryption and Active Directory is a plus. Understanding and practical experience of ITIL framework High commitment to delivery; adaptability & flexibility; strong sense of self-responsibility & ownership. Drive to gain expertise on new technologies. Good communication and analytical skills. Proficiency in written and spoken English. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design and development process Ensure timely project delivery Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Hands-on experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Lead the application design and development process Ensure timely delivery of projects Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in leading application development projects Knowledge of Agile methodologies Good To Have Skills: ITIL certification Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management This position is based at our Mumbai office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design and development process Ensure timely delivery of applications Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Hands-on experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Incident Manager Competitive Salary and Benefits Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing work force. As part of this developing work force we are currently looking for an Incident Manager to join our team. What will you be doing? As our new Incident Manager you will coordinate and drive customer network incidents and IT infrastructure incidents based on ITIL Incident Management framework in order to restore normal service operation as quickly as possible minimising the disruption to businesses. This will be done through: Managing & Driving, Network & IT infrastructure escalated incidents. Supporting Major / Multiple incident management. Managing incident progress & resolution communications. Establishing internal & external progress bulletins & Flash reports. On call duty for out of hours incident management. Service incident reporting. Incident progress & reason for outage/root cause if available. Suggest improvement action assignment & tracking. Interface relationship management. What skills and experience are we looking for? This role would be perfect for an ambitiuous IT expert looking to progress their career, with the following: Excellent communication skills both verbal and written. Proactive attitude. Ability to work within a pressured environment. Able to manage and co-ordinate multiple activities. Willingness to study towards ITIL certification. Why come and work with us at Systal? As part of the Systal team you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of a hybrid/flexible team. To confirm, this role will be completed via 12-hour shifts.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for software support. Continuously improve processes and procedures. Professional & Technical Skills: Must To Have Skills: Proficiency in Asset Management. Strong understanding of asset life cycle management. Experience in software troubleshooting and issue resolution. Knowledge of ITIL framework for service management. Familiarity with incident management tools. Ability to work under pressure and meet deadlines. Additional Information: The candidate should have a minimum of 5 years of experience in Asset Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing best practices Mentor junior team members for their professional growth Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in developing and configuring software systems Knowledge of Agile methodologies Hands-on experience in project management Good To Have Skills: Experience with IT Service Management tools Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document and maintain technical support processes. Stay updated with the latest industry trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Enterprise Network Operations. Strong understanding of network protocols and configurations. Experience in network troubleshooting and performance optimization. Knowledge of network security principles and best practices. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud Infrastructure Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement innovative strategies to enhance system performance Conduct regular system audits to ensure compliance and security Stay updated with industry trends and best practices to optimize system efficiency Professional & Technical Skills: Must To Have Skills: Proficiency in ControlM Administration Good To Have Skills: Experience with Cloud Infrastructure Strong understanding of system monitoring and troubleshooting Knowledge of ITIL framework for incident and problem management Experience in scripting languages like Shell, Python, or PowerShell Ability to prioritize and manage multiple tasks efficiently Additional Information: The candidate should have a minimum of 5 years of experience in ControlM Administration This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based technologies. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for service management. Familiarity with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

We are seeking a motivated Tester to join our ServiceNow team, focusing on testing catalog automation workflows. The ideal candidate will work alongside developers and analysts to ensure the quality, functionality, and reliability of the ServiceNow catalog automation processes. Key Responsibilities: Execute test cases for ServiceNow catalog automation workflows, ensuring compliance with business requirements. Identify, document, and report bugs, issues, and inconsistencies in catalog automation workflows. Work closely with developers and analysts to understand requirements and contribute to test planning. Perform functional, integration, and regression testing on ServiceNow catalog items. Maintain detailed documentation of test cases, results, and defect reports. Assist in creating and updating test scripts for catalog automation testing. Assist customer in conducting UAT. Required Skills and Qualifications: Basic understanding of ServiceNow functionality, particularly the Service Catalog module. Familiarity with testing methodologies and defect management processes. Strong analytical skills with attention to detail. Effective communication and teamwork abilities. Ability to adapt to a fast-paced and collaborative environment. Preferred Qualifications: Exposure to ServiceNow testing or catalog automation workflows is a plus. Familiarity with automation testing tools and scripting languages is advantageous. Knowledge of ITIL frameworks and processes is a bonus

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with ticketing systems like ServiceNow or Jira. Good To Have Skills:Knowledge of IT service management tools. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelor

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with incident management and ticketing systems. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor Degree is required. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support in Japanese. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues. Roles & Responsibilities: Manage service desk operations and ensure timely resolution of client issues. Provide service desk voice support in Japanese. Interpret and design a resolution based on deep product knowledge. Accurately define a client issue and provide exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure quality service delivery. Professional & Technical Skills: Must To Have Skills:Japanese, Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework Strong understanding of service desk operations and incident management Experience in managing and resolving client issues Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality service desk support. This position is based at our Gurugram office. Qualifications Graduation

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Assist in troubleshooting and resolving application issues. Stay updated with industry trends and advancements in application design and development. Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation Good To Have Skills:Experience with ITIL framework. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of IT service management processes and workflows. Familiarity with ITIL framework and its implementation. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing innovative solutions to enhance business operations and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design, develop, and implement software solutions. Conduct code reviews and ensure code quality and best practices are followed. Troubleshoot and debug applications to optimize performance and enhance user experience. Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management. Strong understanding of ITIL framework and best practices. Experience in implementing and managing IT infrastructure services. Good To Have Skills:Knowledge of cloud computing technologies. Hands-on experience with configuration management tools like Ansible or Puppet. Additional Information: The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with the team to perform effectively. Manage team decisions and provide guidance. Engage with multiple teams and contribute to key decisions. Provide solutions to problems for their immediate team and across multiple teams. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Knowledge of incident management and problem management processes. Familiarity with ITIL framework and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based in Gurugram. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management, SAP BW Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with cross-functional teams to resolve technical issues. Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in troubleshooting and resolving technical issues in ServiceNow applications. Knowledge of incident management, problem management, and change management processes. Familiarity with ITIL framework and its implementation in ServiceNow. Experience in configuring and customizing ServiceNow modules. Ability to analyze and interpret complex technical requirements. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based in Mumbai. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Assist in troubleshooting and resolving application issues. Stay updated with industry trends and advancements in application design and development. Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation Good To Have Skills:Experience with ITIL framework. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of IT service management processes and workflows. Familiarity with ITIL framework and its implementation. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the applications meet the desired functionality and user experience. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Familiarity with Agile development methodologies. Experience in working with cross-functional teams. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the applications meet the desired functionality and user experience. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Familiarity with Agile development methodologies. Experience in working with cross-functional teams. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: Act as the interface between the client and the system or application Use exceptional communication skills to accurately define client issues Interpret and design resolutions based on deep product knowledge Provide technical support and troubleshooting assistance to clients Collaborate with cross-functional teams to resolve complex issues Ensure timely resolution of client issues to maintain customer satisfaction Document and maintain records of client interactions and issue resolutions Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Knowledge of ITIL framework and best practices Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree