1790 Itil Framework Jobs - Page 22

Role Overview: You will be working as a Configuration Management Specialist at PTC, supporting their SaaS operations by delivering core Configuration Management services. Your main responsibilities will include CMDB Data Management, Operational Execution, and Cloud Process Support. Key Responsibilities: - CMDB Data Management: - Monitor key metrics to ensure CMDB data accuracy and completeness. - Analyze error logs and collaborate with cross-functional teams to resolve data issues. - Identify and correct inconsistencies in CMDB records. - Operational Execution: - Perform routine activities in accordance with Configuration Management policies and procedures. - Monitor and manage the Configura...

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...

As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will work on the maintenance of newly deployed segregated IT User Zones and Application Availability Groups. Your role will involve supporting daily operations tasks, collaborating with various IT Support and Delivery Teams, and may require supporting operational deliverables for new infrastructure or migrating existing network components. Networking and network security skills are essential, along with a willingness to work in rotational shifts and cooperate in a multicultural environment. You may also have the opportunity to participate in driving major IT Infrastructure transitions and ...

As a Senior Consultant ServiceNow with 8 years of experience in IT Service Management, your role will involve overseeing the end-to-end implementation of ServiceNow to ensure alignment with business requirements and industry standards. You will collaborate with stakeholders to gather and analyze requirements, provide technical guidance during implementation, troubleshoot and resolve issues, and conduct training sessions for end-users. Your expertise in integrating ServiceNow with alternate tools/platforms, leading design sessions, and staying updated with ServiceNow releases will be crucial in enhancing business processes. **Key Responsibilities:** - Oversee the end-to-end implementation of ...

Role Overview: As a Technology Support III team member in the Chief Technology Office team, your main responsibility will be to ensure the operational stability, availability, and performance of production application flows. You will play a crucial role in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems. Your efforts will lead to a seamless user experience and encourage a culture of continuous improvement within the organization. Key Responsibilities: - Provide end-to-end application or infrastructure service delivery to support successful business operations - Support the day-to-day mai...

As a Field Tech Associate-ITIL at NTT DATA in Pune, Maharashtra (IN-MH), India, your primary role will be to provide support to End Users in a Client Environment as a contributing member of the EUC Team. Your performance will be evaluated based on SLAs, CSFs & KPIs aligned with operational and project objectives. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. Additionally, you will be handling IMAC (Install, Move, Add, Change) for various IT Equipment and Peripherals as necessary, such as Desktops, Laptops, Monitors, and Printers. It is important to stay updated with new and emerging technologies based on business requirem...

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ global offices. You will provide operational support and vendor oversight for Voice & Data infrastructure, playing a crucial role in supporting businesses and employees worldwide. Specifically, you will be based at the Franklin Hyderabad office. Your key responsibilities will include: - Leading the Contact center & Voice Infrastructure environment - Managing and enhancing the infrastructure in line with operational practices - Defining and enforcing standards for operation - Overseeing vendor performance to ...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) Hands on experience in change and deployment management in non-production as well as production environments Internal and external could service support (PCF, Azure Oracle Cloud) Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, SaaS Platfor...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You...

At least 15 years of experience in Infrastructure, Risk, Compliance & Security domain and should have a proven track record of managing a practice deliveries and teams. Strong knowledge in Cloud IAAS, PAAS,SAAS components. Strong knowledge in Cloud Reference and Security Architecture. Strong Infrastructure knowledge with good understanding on virtualizations, networking, storage, backup, and encryption Good understanding of Information and Data Protection. Thorough understanding of ITSM and Managed Services Rich experience of ITIL framework. Exposure to New generation technologies e.g., DevOPs, Automation and Analytics. Proven ability to implement and manage security technologies and tools, ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless o...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Resp...

SUMMARY Service Desk Management Location: Bangalore Exp range: 1-3 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matter Expert ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business...

Job Description Position:Service Desk Engineer-Infrastructure Management Experience: 1 -2 Years Work Mode: Work From Office Location: Noida Shift:Open to Night shift & 24*7 environment, Open to 24*7 environment Job Description: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system. Documenting and reporting on service desk activities such as incident r...

Role purpose: Ticket Management Routing of incoming tickets to the appropriate teams: Establishment and maintenance of a centralized ticket intake channel (currently not available) Data Processing and Monitoring Tracking and monitoring of Dronet data preparation jobs Debugging and issue resolution in data processing workflows System Health and Infrastructure Monitoring Monitoring of GCP infrastructure components (example: Kubernetes clusters, Cloud SQL instances) Ensuring system availability and performance Data Imports and Customer Communication Execution and supervision of AirbornRF data imports Sending customer notifications for relevant events or updates Image Management and Security Sca...

Description: EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis:Ability to listen, analyze and summarize. Awareness of ITIL is mandatory. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication skills WORK EXPERIENCE Pos...

General Summary: Qualcomm India is looking for a Global IT Server Operations Leader to lead a team of highly skilled server technology professionals working on Unix/Linux, Windows, Virtualization, Containers etc. technologies This team is the point of contact for all operational Issues, Incidents and Service requests in Qualcomm globally. The team is responsible for providing 24X7 support for Global Server Infrastructure. As a leader you will be responsible for leading a team of circa 30 roll-ups and an appropriate management layer, to run 24X7 Global Server Operations. In addition, you will be responsible for end-to-end Problem & Change management for Server infrastructure and coordinate wi...

Overall Exp: 6-9 Years Must have skills: o Must have experience in SQL & PL/SQL, Unix, any of the scheduling tool like Autosys or Control- M, any of ETL tool like Informatica o Must have experience in Supporting or developing applications on Cloud; AWS & Kubernetes (certified preferred) o Familiarity with ITIL framework and/or Agile Project Management Good to have skills: o Python, Core Java, Apache & Tomcat Experience in supporting Java based applications o Expert in implementing advanced observability practices and techniques at scale with one or more observability tools (Datadog ,Prometheus, Grafana, OpenTelemetry, , etc). o Experience in CICD/Automation/Orchestration tools The Purpose of...

Job Description Job Title : Oracle Hyperion Essbase- Senior Technical Consultant Required skills and qualifications : Bachelor's degree in Computer Science, Information Systems, Finance, Accounting, or a related field; Master's degree preferred.8+ years of extensive, hands-on experience in the design, development, implementation, and support of Oracle Hyperion EPM applications. Expert-level proficiency in at least three to four of the following Hyperion modules, with a strong understanding across the full suite: Hyperion Planning (including complex business rules, calculation scripts, web forms, SmartView integrations).Hyperion Financial Management (HFM, including advanced rules, consolidati...

Role Purpose We are looking for a An M365/Antivirus/Windows Patching L3 Engineer who can manages and troubleshoots Microsoft 365 services, endpoint security, and Windows operating systems, handling escalations from L1/L2 support.Key responsibilities include patch deployment and compliance, security configuration (like Intune and Antivirus), incident resolution, user support, and proactive maintenance of systems and infrastructure.This role requires expertise in M365 applications, identity management (Entra ID), endpoint security tools, and a deep understanding of patch management processes for Windows environments. Key Responsibilities / Accountabilities 5+ years of experience in L3 support ...

Description Required Qualifications Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 5+ years of experience in ServiceNow development and administration. Strong experience with JavaScript, Glide API, and ServiceNow scripting. Hands-on experience in building custom applications, workflows, and integrations. Knowledge of ServiceNow data model, CMDB, and service mapping. Experience with ServiceNow UI Builder, Service Portal, HTML, CSS, and AngularJS. Understanding of OAuth, SAML, Single Sign-On (SSO), and authentication mechanisms. Familiarity with ITIL framework and IT service management best practices. Named Job Posting? (if Yes - ne...

Role Overview: The Technical Delivery Manager (Production Support) will be responsible for leading and managing 24/7 production support operations, ensuring application stability, performance, and availability. This role requires a strong understanding of ITIL processes, incident management, problem management, and continuous service improvement. The ideal candidate will drive operational excellence through automation, governance, and proactive monitoring. Key Responsibilities: Manage and oversee L2/L3 production support operations across multiple applications and platforms. Ensure adherence to ITIL processes Incident, Problem, Change, and Service Request Management. Drive root cause analysi...

Experience planning, implementing, coordinating large IT/Cloud projects. Excellent negotiation skills. Proven experience in infrastructure, cloud or capacity management. Experience in liaising with internal and stakeholders such as business owners, project personnel, vendors, and end-users regarding project requirements and project progress. Having Technical understanding /background. Strong Communication (Spoken/Listening/Written) Experience planning, implementing, coordinating large IT/Cloud projects. Required education Bachelor's Degree Required technical and professional expertise Proven track record of successfully managing large project teams. (preferably IT/Cloud). Minimum of 2-4 year...