1790 Itil Framework Jobs - Page 21

Must-Have Skills Strong customer handling skills Excellent communication skills (fluency in English is mandatory) Experience and knowledge of Windows systems and operating issues Good-to-Have Skills Familiarity with ITIL framework Experience and knowledge of Mac systems and operating issues Professional Attributes Excellent verbal and written communication skills, including proper email etiquette Strong problem-solving and analytical abilities High level of customer service orientation Preferred Technical and Professional Expertise Exceptional verbal communication and listening skills Proven experience in front-line service roles, especially with high-value or critical customers Ability to d...

Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided role description and add more description. Show creativity. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible ...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Infrastructure Service Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing the...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your typical day will involve supporting the infrastruc...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills Broadcom Clarity PPM Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving in...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Service Analytics Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Incident Management Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that b...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management, Service Desk Voice Support Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or appl...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day...

Key Responsibilities Automation Strategy & Execution Design, implement, and manage automation solutions across IT operations to improve service delivery and reduce manual effort. Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions. Evaluate and integrate automation tools and platforms (e.g., ServiceNow, UiPath, Power Automate, etc.). Monitor and report on automation performance metrics and ROI. Service Request Management Oversee the end-to-end lifecycle of IT service requests, ensuring timely and quality resolution. Optimize workflows and SLAs for service request fulfilment. Drive continuous improvement in service request processes thro...

Hi Candidate, Hope youre doing well! We have an exciting contract opportunity for a ServiceNow CMDB - Discovery / CSDM SME (Consultant) role with one of our top clients. Please review the details below and share your updated resume if this aligns with your experience. Position: Consultant Location: Bangalore, KA & Noida, UP (Onsite) Job Type: Contract Experience: 6–8 Years Key Skills Required: ServiceNow CMDB Governance Discovery & CSDM (Common Service Data Model) ITIL Process Understanding Strong Analytical and Communication Skills Job Description: Governance and maintenance of the ServiceNow CMDB module Strong understanding of CSDM service mapping model Hands-on experience with ServiceNow ...

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monito...

SUMMARY Service Desk Management Location: Bangalore Exp range: 1-3 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matter Expert ...

As a Cloud Support Professional at PwC, you will be responsible for managing and supporting cloud infrastructure and services to ensure quality, performance, and availability for hosted services. Your role will involve providing guidance and support for cloud technology practitioners, implementation, and maintenance services. You will work on high volume mission critical systems and provide on-call support for production cloud environments. Additionally, you will collaborate closely with customers to develop, migrate, and troubleshoot services issues, while ensuring updated server/process documentation is maintained. Your focus will be on rapid identification and resolution of customer issue...

Role Overview: Our world is transforming, and PTC is at the forefront of this change. Our software bridges the gap between the physical and digital realms, empowering companies to enhance their operations, develop superior products, and enable their workforce across all facets of their business. Key Responsibilities: - **CMDB Data Management** - Monitor key metrics to ensure CMDB data accuracy and completeness. - Analyze error logs and collaborate with cross-functional teams to resolve data issues. - Identify and correct inconsistencies in CMDB records. - **Operational Execution** - Perform routine activities in accordance with Configuration Management policies and procedures (e.g., review r...

As a Major Incident Manager at Tesco, your primary responsibility will be to lead the response to critical incidents (major & significant), ensuring rapid recovery of services with minimal business impact. This role requires high levels of urgency, communication excellence, technical breadth, and stakeholder confidence. You will not only manage high-severity incidents but also drive proactive improvements, embed incident preparedness, and ensure that the business derives real value from its incident management capability. Key Responsibilities: - Take end-to-end ownership of major incidents across all technology towers, ensuring swift and effective resolution in alignment with business priori...