1419 Itil Framework Jobs - Page 21

Min 5 to max 8 years. A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, taking charge on operational tasks to ensure the efficient functioning of a system. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications. Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in the e-com domain. Be a Litmus7 face at customer site collaborating with Litmus7 leadership. Must have knowledge of Production Application Support. Working experience in interacting with Team/Onsite/customers who pro...

Please find the key details below: Role : Incident Manager Location : Noida, Sector-135 Work Mode : Work from Office Key Responsibilities Overseeing the incident Management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the team members required to attend the call, and initial the incident management process. Logging all incidents within the Incident Management System and their resolution or workaround. Ensure timely communication of incidents to stakeholders. Maintain Service Level Agreements are adhered to during the management of the incident. The root cause or workaround of each incident in identified and documented. Ca...

SUMMARY JOB Description for Shift Manager -L2 Customer Name MSIL LOCATION Gurgaon DOMAIN Shift Manager Level (L1/L2/L3) L2 Required Relevant Domain Experience 3-6 years in Shift Management Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) 24*7 Support Qualification B.E.//BSc Certifications Required if ANY ITIL Certification Budget 5-7 LPA Mandatory Requirement (If Any) Role Purpose To manage Shift and Incident Management ( IPC) JOB RESPONSIBILITIES Must Have:- 1) Knowledge of shift operation Incident management, Service request, Problem Management and Change management. 2) Understanding SOW, SLA. 3) Overseeing the incident management process and team members involved in resolving...

You will be responsible for designing and implementing robust, secure IT systems that support business operations at PwC. This includes enabling the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations team, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Your duties will involve monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. Key Responsibilities: - Design and implement robust, secure IT systems to support business operations - Ensure smooth functioning of networks, serve...

As an Incident Resolution Analyst at our company, your role involves resolving incoming issues with the expected technical capability and understanding the impact of incidents on the client. You must respond appropriately and exhibit a sense of urgency in your actions. Key Responsibilities: - Regularly review incidents logged, highlighting trends & recurring issues to 3rd line Problem. - Recommend changes to resolve recurring issues. - Review assignment of incidents by Incident Analysts and suggest improvements in how calls are assigned. - Use technical understanding to question and clarify incidents raised by clients before assigning them (incident triage). - Ensure all calls logged are cle...

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ offices globally. This includes providing operational support and vendor oversight for the Voice & Data infrastructure at office locations throughout the organization. Specifically, you will be based in the Franklin Hyderabad office. Your key responsibilities in this role will include: - Working in partnership with the broader Technology teams to support the Genesys contact environment - Leading the migration and consolidation of multiple contact center environments - Managing the infrastructure following es...

ServiceNow SecOps Tech Lead Responsibilities Work with the client to design and modify a cohesive framework of integrations, data, security, SLAs, workflows, dashboards in Performance Analytics, SecOps and Custom applications in support of a global ServiceNow landscape spanning numerous instances Service Portal design, often in support of custom applications Implement ServiceNow in Domain separated instance Provide support of custom applications development and migration Support Virtual Agent configuration and development Worked on CSM, HRSD, GRC, ITBM modules Expert in working on Performance Analytics Excellent knowledge of ServiceNow Best Practices Develop methodologies for consistent deve...

Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in r...

SUMMARY JOB Description for End User Management VIP Customer Name JCB LOCATION Ballabhgarh DOMAIN EU Support Level (L1/L2/L3) L2 - Required Relevant Domain Experience 3-4 years Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) General shift Qualification Graduate Certifications Required if ANY Role Purpose End User support for enhancing the service quality to their business users. JOB RESPONSIBILITIES 1) Onsite Support services to resolve desk-side related issues. 2) Install desktop/laptop OS as per requirement, add/remove accessories, devices, peripherals and configure PCs. 3) Maintain record of new machines installed movement of machines within site, changes in configuration of...

Role & responsibilities Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies. Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques. Integrate customer success metrics into service delivery to ensure alignment with business outcomes Lead root cause analysis and implement corrective actions for recurring service issues. Collaborate with ITSM, operations, and application teams to strengthen incident, problem, and change management processes. Ensure adherence to regulatory standards (e.g., RBI), internal audits, and risk controls. Develop dashboards and reportin...

Role Overview: You will be a Technology Support III team member in Commercial and Investment Bank's Markets Tech Team, ensuring the operational stability, availability, and performance of production application flows. Your role will involve troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems to provide a seamless user experience. Key Responsibilities: - Provide end-to-end application or infrastructure service delivery to support successful business operations - Support day-to-day maintenance of the firm's systems to ensure operational stability and availability - Monitor production environme...

Proven expertise in ITOM (Discovery, CMDB), and HRSD modules. • Familiarity with Agile/Scrum methodology and ITIL framework. • ServiceNow Certified System Administrator. • ServiceNow Certified Implementation Specialist ITOM/HRSD. Health insurance Provident fund

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Cha...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, resolving technical issues, and ensuring seamless operation of business-critica...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and sup...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and suppo...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and suppo...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Summary :The Network Engineer (Level 2) is responsible for advanced troubleshooting, configuration, and implementation of network so...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve sup...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communi...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage i...

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles...

We are seeking a highly experienced Chief Mainframe Infra DB2 LUW professional to lead and manage support and operations of DB2 LUW, QREP, and CDC solutions in a banking environment. The role demands strong technical expertise in database administration, performance tuning, disaster recovery, and ITIL-compliant incident, change, and problem management. The successful candidate will drive operational excellence and adopt best practices to optimize performance and reduce technical debt. Key Responsibilities: Manage support and operations of DB2 LUW, QREP, and CDC database solutions implemented within the bank. Handle Incident, Change, and Problem Management for DB2 LUW, QREP, and CDC environme...

Role Overview We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have a strong background in ITSM Pro , CMDB/CSDM deployment and transformation , and ServiceNow integrations , with a proven track record of delivering scalable and efficient ServiceNow architectures. Key Responsibilities Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with enterprise standards and best practices. Drive the deployment and transformation of CMDB and CSDM models to support service visibility and operational excellence. Architect ...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042