279 Itil Framework Jobs - Page 2

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and troubleshooting of applications.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ITSM solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Operations Management system. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with cross-functional teams to ensure seamless operations.- Troubleshoot system or application issues.- Provide ongoing support to clients.- Design and implement effective resolutions for client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in IT operations management.- Experience in configuring and customizing ServiceNow IT Operations Management modules.- Good To Have Skills: Experience with IT service management tools such as ServiceNow IT Service Management or BMC Remedy.- Experience in IT operations management in a large-scale enterprise environment.- Knowledge of IT infrastructure components and their interdependencies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather requirements for application design.- Design and develop applications to meet business process and application requirements.- Ensure the applications meet the desired functionality and user experience.- Provide technical guidance and support to the development team.- Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management.- Experience in integrating ServiceNow with other systems and applications.- Good To Have Skills: Experience with ITIL framework.- Familiarity with Agile development methodologies.- Experience in working with cross-functional teams. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Continuously improve processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management.- Strong understanding of asset life cycle management.- Experience in software troubleshooting and issue resolution.- Knowledge of ITIL framework for service management.- Familiarity with incident management tools.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Asset Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow App Engine Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow custom applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop ServiceNow custom applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical designs and documentation for custom applications.- Manage and prioritize application development tasks.- Ensure the quality and performance of custom applications.- Troubleshoot and resolve issues related to custom applications.- Stay updated with the latest ServiceNow features and best practices.- Train and mentor junior team members in ServiceNow development.- Contribute to continuous improvement initiatives for application design and development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Custom Application Creation. ServiceNow Software Asset Management (SAM) or ServiceNow IT Operations Management or ITSM- Experience with ServiceNow platform and its various modules.- Strong understanding of IT service management processes.- Knowledge of JavaScript, HTML, CSS, and other web technologies.- Experience in integrating ServiceNow with other systems.- Good To Have Skills: Experience with ServiceNow IT Service Management module.- Experience in developing ServiceNow workflows and automation.- Familiarity with ServiceNow scripting and customization.- Solid grasp of ITIL framework and best practices.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Custom Application Creation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Assist in troubleshooting and resolving application issues.- Stay updated with industry trends and advancements in application design and development.- Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and workflows.- Familiarity with ITIL framework and its implementation.- Ability to translate business requirements into technical solutions.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide first-line technical support to clients.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with the team to improve support processes.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language.- Strong understanding of IT service management principles.- Experience in using service desk tools and ticketing systems.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:Managing Users:Adding, deleting, and editing user accounts within the Clarity platformData Management:Organizing and storing information within the Clarity platform. Reporting and Analytics:Running, scheduling, and sharing reports to track project progress and performance. Customizations:Creating and editing custom investments and tiles. Troubleshooting:Managing application access and troubleshooting in case of access issues/ Issues in jobs running Process Management:Executing processes within Clarity. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Portfolio Management Tools.- Strong understanding of ITIL framework and incident management processes.- Experience with SQL queries and database management.- Knowledge of cloud computing platforms such as AWS or Azure.- Familiarity with IT service management tools like ServiceNow. Additional Information:- The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong troubleshooting skills in application support.- Experience in monitoring and maintaining critical business systems.- Knowledge of ITIL framework for incident and problem management.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Implement and maintain system configurations.- Provide technical support for hardware and software issues.- Conduct regular system audits to ensure compliance and security measures are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong troubleshooting skills in system and software maintenance.- Experience in implementing technology at the operating system-level.- Knowledge of server and network areas.- Good understanding of ITIL framework. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS.- Strong troubleshooting skills in IBM z/OS environment.- Experience in resolving critical issues in mainframe systems.- Knowledge of system monitoring and performance tuning in IBM z/OS.- Familiarity with JCL and SMP/E.- Good understanding of ITIL framework. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM z/OS.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize exceptional communication skills to maintain ongoing client relationships.- Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework- Strong understanding of IT operations, including incident management, problem management, and change management.- Experience with ticketing systems such as ServiceNow or Remedy.- Excellent communication skills, both written and verbal.- Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support.- This position is based at our Gurugram office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Communicate with clients to understand their needs and provide appropriate solutions.- Document and maintain records of client interactions and resolutions.- Collaborate with cross-functional teams to improve system performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework and incident management processes.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Good To Have Skills: Experience with IT service management tools.- Knowledge of IT infrastructure and networking concepts. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage service delivery quality and cost- Assign and manage work assignments- Drive people management activities for the delivery team Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management- Good To Have Skills: Experience with IT Service Management- Strong understanding of ITIL framework- Experience in incident management and problem management- Knowledge of service level agreements (SLAs) and service level management- Familiarity with change management processes- Excellent communication and interpersonal skills Additional Information:- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management- This position is based at our Bengaluru office- A 15 years full time education is required Educational Qualification:Any Degree Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency in your work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application development methodologies.- Experience in integrating applications with third-party services.- Familiarity with database management and SQL. Additional Information:- The candidate should have minimum 7.5 years of experience in BMC Helix ITSM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and troubleshooting of applications.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ITSM solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Ensure timely delivery of applications- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Hands-on experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Identify and solve issues within multiple components of the systems.- Collaborate with cross-functional teams to resolve technical issues.- Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management.- Strong understanding of IT service management principles and best practices.- Experience in troubleshooting and resolving technical issues in ServiceNow applications.- Knowledge of incident management, problem management, and change management processes.- Familiarity with ITIL framework and its implementation in ServiceNow.- Experience in configuring and customizing ServiceNow modules.- Ability to analyze and interpret complex technical requirements.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Mumbai.- A 15 years full-time education is required. Qualification 15 years full time education

iOPEX Technologies is seeking to hire a highly specialized Technical Business Analyst to support our major telecom client's ServiceNow Value Cluster . This role will focus on analyzing and translating business/operations requirements from large and mid-market customer contracts into ServiceNow specifications, with the ultimate objective of migrating customer support agents from legacy technical applications to ServiceNow. Key Client Context Position supports the client's Value Cluster area for ServiceNow. Role bridges operations/business teams and ServiceNow implementation/development team. Focus is on large and mid-market customer contracts (non-SMB). Critical objective: Accelerate requirements-to-implementation cycle from months to 1-2 weeks by standardising requirements/template. Ultimate goal : Successfully migrate customer support agents from legacy applications to ServiceNow. Key Responsibilities Understand and interpret the "voice of operations" and business teams handling large customer contracts. Analyze current tools ecosystem (primarily NGST but also other auxiliary systems) used by operations teams. Translate as-is operational processes and requirements into ServiceNow specifications. Create standardized templates for requirement gathering and analysis to streamline the ServiceNow implementation process. Develop feasibility assessments and provide specific recommendations for ServiceNow implementation. Act as technical liaison between operations teams and the ServiceNow implementation team. ServiceNow implementation team will create low-level design documents. Build and maintain standardized processes for converting business requirements to ServiceNow specifications. Identify optimization opportunities during the translation process. Support the migration of customer support agents from legacy systems to ServiceNow. Required Skills Experience 3+ years as a Technical Business Analyst with focus on systems implementation. Strong technical understanding of ServiceNow platform architecture and capabilities. Experience working with large enterprise telecommunications operations. Proven ability to translate complex business processes into technical specifications. Experience with large-scale customer contract management systems. Strong understanding of ITIL framework and its implementation within ServiceNow. Experience creating standardized templates for requirement analysis. Demonstrated success in reducing implementation cycles through process optimization. Experience working with legacy platform migrations to modern cloud platforms. Background in agent support systems and transition planning. Technical Requirements Deep understanding of ServiceNow platform capabilities and technical components. Experience with ServiceNow modules including Customer Service Management , ITSM, and Contract Management. Knowledge of telecommunications industry systems and workflows. Experience in requirements traceability and verification methodologies. Understanding of agent support tools and customer management systems. Additional Qualifications ServiceNow technical certifications highly desired. ITIL v4 certification preferred. Experience with large and mid-market customer management in telecommunications. Demonstrable experience in reducing implementation timeframes through standardized analysis approaches. Background in agent training and transition management.

The ServiceNow Administrator will be responsible for core system configuration, administrating IT service management tool, ServiceNow. In addition, responsibilities will include coordinating, managing and performing technical activities for ServiceNow modules and applications, configuration and implementation, and assisting with production support and maintenance activities as needed.. Responsibilities Direct Responsibilities Ably support an expanding and maturing ServiceNow environment. Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB Adheres to existing platform governance process for support and maintenance. Day to day support and maintenance of the ServiceNow platform. Build requested items and task using workflows/flow designer to manage process. Resolve ITSM Production support issues in ServiceNow. Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters Create reports and dashboards as needed. Contributing Responsibilities Training, Mentoring and Coaching user community on the Use of ServiceNow. Monitor Health, usage and overall compliance of ServiceNow and its applications Technical & Behavioral Competencies Strong understanding of the ITIL framework & ITSM best practices Experience with JavaScript, XML, HTML, Single Sign-On technologies. Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production. Strong problem solving, decision-making, and analytical abilities. Ability to analyze technical requirements and translate them into actionable deliverables Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience 2-4 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD) Certified ServiceNow Administrator. ITIL v3/v4 Foundation Certification preferred. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to deliver / Results driven Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Ability to develop others & improve their skills Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 2 years

Key Deliverables (Essential functions & Responsibilities of the Job): Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. Identify eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. Accountable for project delivery of applications or technology in time & budgets. Manage personnel and outside contractor(s) as required. Where required, to provide leadership, welfare and coaching to your team. Key Relationships: Internal business customers in eComm & digita. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners Internal staff - direct reports (where applicable) IT vendors, contractors (where applicable) Knowledge Skills and Abilities: This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. Ability to effectively interact with all levels of business via phone, written communication and in person. Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ?

" Criticality Analysis,Service Desk,Major Incident Mangemnet ","description":" Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3\u20135 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure ","

Job Title: Service Now Developer (TPRM) Location: Chennai, Bangalore, Mumbai, Noida Experience: 8-10 Years Shift Timings: 9:30am to 6:30pm Work Mode: C2H Job Description: We are seeking a highly experienced ServiceNow Consultant with strong expertise in implementing and supporting a combination of Third Party Risk Management (TPRM) , Governance Risk & Compliance (GRC) or Integrated Risk Management (IRM) , and Security Operations (SecOps) modules. The ideal candidate should also have working experience in IT Operations Management (ITOM) , including CMDB and Service Mapping . Required Skills: Strong hands-on experience with ServiceNow TPRM and GRC/IRM modules. Proven implementation knowledge of SecOps (Security Incident Response, Vulnerability Response). Experience in ITOM suite, including CMDB , Discovery , and Service Mapping . Proficiency in ServiceNow development (JavaScript, Glide APIs, UI Policies, Business Rules). Solid understanding of ITIL framework and risk/compliance methodologies. Excellent communication and stakeholder management skills.

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.. Job Description:. Position: Senior Technical Services Advisor. Business Advanced Services. Location: Bangalore. At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.. Key objectives. The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network.. Key responsibilities include the following, but are not limited to:. This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs. Stay in alignment with the customer and accounts team concerning the services sales and delivery.. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution.. Proactively escalates and brings people with required expertise together to bring critical and important issues to closure.. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer.. Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers.. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality.. Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports.. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc). Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration.. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.. Engages with Juniper engineering teams to improve potential quality issues with products.. Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience.. Skill specifications. The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus.. Experience working in large enterprises, Network service providers have added advantage.. ITIL Framework process knowledge will be an added advantage.. Experience and desire to work on automation will be valuable in long run.. Amiable communication, interpersonal, and social skills will make a difference!. Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful.. Qualification and Experience:. Experience With Customer Facing Roles Is Essential.. We prefer candidates with bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage.. 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLSNetworks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.. The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" Be Bold, Build Trust, Deliver Excellence.. Juniper Networks is an equal-opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment. Please contact us for more information.. ABOUT JUNIPER NETWORKS. Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedInand Facebook.. ABOUT JUNIPER NETWORKS. Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.. WHERE WILL YOU DO YOUR BEST WORK?. Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job it's an opportunity to help change the world.. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.. Additional Information for United States jobs:. ELIGIBILITY TO WORK AND E-VERIFY. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.. Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.. Information for applicants about E-Verify / E-Verify Informacin en espaol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify. Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.. Show more Show less