1774 Itil Framework Jobs - Page 2

You will be responsible for designing and implementing robust, secure IT systems to support business operations at PwC. Your focus will be on ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations team, you will manage and optimize cloud infrastructure and services to ensure seamless operations and high availability for clients. Your tasks will include monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. Key Responsibilities: - Manage and support the Dev to Production cloud PaaS and platform to ensure quality, performance, and availability of hosted services - P...

As a Field Tech Analyst-ITIL at NTT DATA, your role will involve the following responsibilities: - Sound knowledge of general health & safety of devices in Data Centre. - Strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Rack & stack, power & Cable connectivity for Server / network equipment. - Complete device inventory management in data centre. - Understanding of Data Centre environment (Power, Cooling, Security, Processes etc.). - Understanding of LTO media, tape library, media backup and restore. - Basic support - visual checks on the devices, basic troubleshooting like changing cables, SFP replacement, etc. - Rack/stack a new/replacement device or change hot-sw...

As an Azure Operation Analyst at PwC, your role involves managing and supporting the Dev to Production cloud PaaS and platform to ensure quality, performance, and availability of hosted services. You will provide guidance and support for cloud technology practitioners, work on high volume mission-critical systems, and offer on-call support for Production cloud Environments. Your responsibilities also include working hands-on with customers to develop, migrate, and debug services issues, as well as providing updated server/process documentation and creating new documentation where necessary. You will focus on the rapid identification and resolution of customer issues, provide first/second lev...

As a Java Application Support Engineer, you will be responsible for providing L2/L3 application support for Java-based enterprise applications. Your key responsibilities will include: - Monitoring, troubleshooting, and resolving production incidents within defined SLAs. - Performing application deployments, configuration, and environment support. - Working closely with development teams for bug fixes, enhancements, and release support. - Conducting root cause analysis (RCA) and implementing preventive measures. - Supporting Camunda BPM processes (monitoring workflows, troubleshooting job executions, deploying process definitions). - Using ticketing tools (ServiceNow/JIRA) or similar tools to...

**Role Overview:** As a Staff Escalation Manager at Snowflake, you will be part of a high-performing and fast-paced team dedicated to providing outstanding service and support to critical customers. Your role involves resolving complex customer issues, coordinating with various internal teams, and ensuring customer satisfaction during critical situations. Your ability to prioritize tasks, make data-driven decisions, and effectively communicate will be key to your success in this role. **Key Responsibilities:** - Work independently to resolve complex, critical customer issues, major interruptions, and client-impacting events - Prioritize all related escalation tasks effectively - Collaborate ...

As an Incident Management Specialist at Novartis Healthcare Private Limited, your primary responsibility is to drive holistic IT incident management using the ITIL framework. You will govern and oversee incident management operations across DDIT to ensure agreed customer and internal service levels are met. **Role Overview:** - Govern the day-to-day incident management service operations across DDIT. - Focus on reducing unplanned downtime of systems and applications. - Manage service operations with standardized services, processes, and tools to provide efficient, high-quality services. - Provide the highest business value through effective management of IT resources related to the function....

As a Field Tech Senior Associate - Techroom at NTT DATA, your role will involve the following responsibilities: - Sound knowledge of general health & safety of devices in Data Centre. - Strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Rack & stack, power & Cable connectivity for Server / network equipment. - Complete device inventory management in data centre. - Understanding of Data Centre environment such as Power, Cooling, Security, Processes etc. - Understanding of LTO media, tape library, media backup and restore. - Basic support tasks like visual checks on devices, basic troubleshooting (e.g., changing cables, SFP replacement). - Rack/stack a new/replacement ...

As an Operations Manager- Technical, your role will involve leading and managing the technical operations, providing guidance and mentorship to the team, overseeing the planning and maintenance of IT infrastructure and systems, and driving continuous improvement initiatives. Here are the key responsibilities associated with this position: - Lead and manage the technical operations, providing direction, guidance, and mentorship to team members to ensure their professional growth and development. - Oversee the planning, deployment, and maintenance of IT infrastructure and systems, including servers, networking equipment, storage devices, and cloud services. - Develop and implement operational ...

As a Multilingual Support Analyst fluent in Dutch, you will be joining the L2 Service Desk team at CGI. Your main responsibilities will include providing technical support to end users, troubleshooting and resolving incidents, and ensuring high customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users. **Key Responsibilities:** - Provide Level 2 technical support for hardware, software, network, and application-related issues - Handle escalated tickets from L1 service desk and ensure timely resolution - Communicate effectively with end users in Dutch and English via phone, email, and remote tools - Troubleshoot incidents, perform root ca...

You have 3 to 5 years of prior experience in application support and maintenance (L2/L3 support). Your strong support skills include proficiency in SQL, PLSQL, Triggers, and Packages. You have exposure to the ITIL Framework and understand incident, problem, change, and release management processes. Troubleshooting and good development experience with Oracle, SQL Server, or any other RDBMS is a key aspect of your expertise. Your working knowledge includes PL, SQL. You also have bug-fix and development experience on web and standalone applications built on Java/J2EE technologies. Understanding of JAVA Web Services, Microservices, Angular, Struts, Spring, Hibernate is required for this role. Ex...

Role Overview: As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will collaborate with transformation colleagues to facilitate the transition of new services and processes to production as part of the strategic Beacon program. Your expertise in Oracle Fusion support, service management, and ITIL Framework will be crucial in del...

You have experience in supporting Oracle E-Business Suite (EBS) and Oracle Fusion Applications. You are familiar with key Oracle modules such as P2P, O2C, and GL. You have an understanding of the ITIL framework and processes including Incident, Problem, Change, Configuration, and Service Request management. You also have experience with ticketing systems of any ITSM tools. Your good knowledge of Oracle database queries (SQL) enables you to troubleshoot and write scripts effectively. You possess the ability to communicate effectively with business users and technical teams. Additionally, you demonstrate analytical and problem-solving skills with attention to detail.,

Role Overview: At PwC, you will be part of the managed services team focusing on providing outsourced solutions and support to clients across various functions. Your role will involve streamlining operations, cutting costs, and enhancing efficiency by managing key processes and functions for clients. You will utilize your skills in project management, technology, and process optimization to deliver top-notch services. Specifically, in managed service management and strategy, your responsibilities will include transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will revolve around continuous improvement and optimizing...

As a Field Tech Senior Associate - ITIL at NTT DATA in Hyderabad, Telangana (IN-TG), India, your role will involve providing support to end users in a client environment as a part of the EUC Team. Your work will be guided by operational and project objectives, and success will be measured based on SLAs, CSFs, and KPIs aligned to these objectives. Your responsibilities will include day-to-day incident resolution and request fulfillment following the ITIL framework. Additionally, you will be involved in IMAC activities for various IT equipment and peripherals, such as desktops, laptops, monitors, and printers, as required. It is essential to continuously learn new technologies based on busines...

Exp Range- 6 to 10 Location- Mumbai malad Must-Have** Good Knowledge of ITIL processes Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window. Good-to-Have Basic understanding of datacenter technologies Responsibility of / Expectations from the Role 1 -Incident manager 2- Implementation and deploying ITIL processes.

Role - Operation Manager - Windows Exp Req-Min 10 Years Windows / Office 365 / Team management Loc-Hyderabad Must Have Service Desk, Active Directory, Ticketing Tools,Windows / Office 365 CTC- 16LPA WFO | US Shifts | 5 Day's working Immediate Joiners

About the Role: We are seeking an IT Risk Management Specialist to oversee the identification, assessment, monitoring, and reporting of technology-related risks across the bank. This role ensures that IT systems, processes, and projects comply with regulatory requirements, internal policies, and industry best practices. The specialist will play a critical role in safeguarding the bank’s information assets, supporting operational resilience, and enabling secure digital transformation. Key Responsibilities Risk Identification & Assessment Conduct regular IT risk assessments covering infrastructure, applications, cybersecurity, and third-party vendors. Identify emerging risks in areas such as c...

Primary Duties & Responsibilities Provide highly effective and quality incident response and technology services for the Service Management solution. Collaborate with other Information Technology and Service Delivery technology leaders to effectively design, implement and support ITSM enhancements. Develop and maintain strong working knowledge of the Freshservice Service Management cloud solution. Continuously assess new feature releases for impact to current processes and opportunity for improvements. Manage and support the data accuracy and completeness of the Service Management user data; adhere to and promote data compliance and best practices. Effectively managing and supporting the ITS...

About The Role Full time graduation from a recognized university. Minimum JLPT N3/NAT Q3 certified or above with the right attitude will be considered. Full time corporate work experience of minimum 2 years. Experience in L1 monitoring / Service Desk. Well versed with MS Office, including MS Word, Excel, and PowerPoint. Must be willing to work in 24x7 rotational shifts pattern, including night shifts. Must be willing to support clients over phone, web, or mail. Must have strong interpersonal skills, good Japanese communication skills, and the ability to interact with all levels of employees in a professional manner. Should be able to perform the assigned duties in a timely and accurate manne...

Job Title: Japanese Bilingual Job Description Full time graduation from a recognized university. Minimum JLPT N3/NAT Q3 certified or above with the right attitude will be considered. Full time corporate work experience of minimum 2 years. Experience in L1 monitoring / Service Desk. Well versed with MS Office including MS Word, Excel, and PowerPoint. Must be willing to work in 24x7 rotational shifts pattern including night shifts. Must be willing to support clients over phone, web, or mail. Must have strong interpersonal skills, good Japanese communication skills, and the ability to interact with all levels of employees in a professional manner. Should be able to perform assigned duties in a ...

We are looking for experienced Automation Testers with strong expertise in ServiceNow platform testing . If you are passionate about building robust automation frameworks and ensuring high-quality ServiceNow implementations, join our team and make an impact! Key Responsibilities: Perform end-to-end testing for ServiceNow modules and workflows. Design and execute automated test scripts using Selenium and ServiceNow ATF . Prepare detailed test execution reports and ensure compliance with acceptance criteria. Collaborate with cross-functional teams to identify defects and optimize processes. Apply ITIL best practices and ServiceNow standards throughout the testing lifecycle. Required Skills & E...

Role Summary: The IT Asset Team Lead will be responsible for managing the complete IT asset lifecycle across the enterprise, ensuring compliance, cost optimization, and operational efficiency. This role requires strong leadership, expertise in asset management tools, and adherence to ITIL best practices. Key Responsibilities: Oversee end-to-end lifecycle of IT assets (procurement, deployment, maintenance, retirement). Ensure accurate asset tracking and inventory management. Maintain compliance with organizational policies, licensing agreements, and regulatory requirements. Implement and monitor asset management standards and procedures. Lead and mentor the IT Asset Management team. Allocate ...

As an ideal candidate for this role, you should possess 5-7 years of relevant experience in Availability & Capacity Management. It is essential to have a strong understanding of the ITIL framework and practical experience in Availability & Capacity Management. Your responsibilities in this role will include: - Collaborating with Service Towers to gather requirements and ensure that new or modified IT services meet availability targets. - Working closely with Service Towers to develop and maintain a comprehensive Capacity Plan that aligns with the current and future needs of the business. - Improving IT service availability by monitoring, measuring, analyzing, and reporting service and compon...

Job Summary The App Support Lead is responsible for managing and overseeing the support and maintenance of business applications, ensuring their optimal performance and availability. This role involves coordinating with various teams and customers, managing communication with stakeholders, and implementing strategies to enable more automation. Leading a team of support executives includes providing guidance, coaching, and mentoring teams to ensure high-quality support services are delivered. Key Responsibilities Team Management: Oversee support teams, ensuring adherence to performance standards and service level agreements Ticket Management: Prioritize and manage incident tickets, ensuring t...

Join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Card Technology, you will play a vital role in ensuring the operational stability, availability, and performance of production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. **Key Responsibilities:** - Provides end-to-end application or infrastructure service delivery to enable successful business operati...