707 Itil Framework Jobs - Page 19

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze requirements. Design and develop applications based on business process and application requirements. Ensure the applications are scalable, secure, and user-friendly. Perform code reviews and provide feedback to improve application quality. Troubleshoot and resolve application defects and issues. Stay updated with the latest industry trends and technologies. Assist in the testing and deployment of applications. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Configuration Management Database (CMDB). Strong understanding of IT service management processes and best practices. Experience in designing and implementing ServiceNow CMDB solutions. Knowledge of ServiceNow modules such as Incident Management, Change Management, and Problem Management. Experience in integrating ServiceNow with other systems using APIs. Good To Have Skills:Experience with ITIL framework. Familiarity with Agile development methodologies. Knowledge of JavaScript and HTML/CSS for ServiceNow customization. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Configuration Management Database (CMDB). This position is based at our Thiruvananthapuram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design process Conduct regular team meetings to ensure alignment and progress Stay updated on industry trends and best practices Professional & Technical Skills: Must To Have Skills:Proficiency in BMC Helix ITSM Good To Have Skills:Experience with BMC Helix Discovery Strong understanding of IT service management processes Knowledge of ITIL framework Experience in application design and development Ability to translate business requirements into technical solutions Additional Information: The candidate should have a minimum of 7.5 years of experience in BMC Helix ITSM This position is based at our Pune office A NA is required Qualifications NA

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring seamless integration of technology solutions with business needs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and understand business requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct regular code reviews and provide constructive feedback. Stay updated with the latest trends and technologies in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of ITIL framework. Experience in designing and implementing ITSM solutions. Knowledge of JavaScript and AngularJS for customization. Hands-on experience in integrating ServiceNow with other systems. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and enhance operational efficiency. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to understand project requirements and deliver high-quality solutions. Develop and maintain applications using ServiceNow IT Service Management platform. Troubleshoot and resolve technical issues to ensure smooth application functionality. Implement best practices for application development and adhere to coding standards. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of ITIL framework and its application in ServiceNow platform. Experience in customizing ServiceNow applications to meet specific business requirements. Hands-on experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Knowledge of JavaScript and AngularJS for ServiceNow customization. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for? Minimum 8 years of relevant experience in Supplier Management or Procurement domain"Minimum 3 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Payroll from teamlease Client: Accenture You will be working with US/UK/Europe clients (discussion will happen during client interview) Looking for candidate who can join within 15 days of notice period. Minimum CSA certification is mandatory Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR). - Strong understanding of incident management processes and best practices. - Experience with service request fulfillment and workflow automation. - Familiarity with ITIL framework and its application in service management. - Ability to analyze and interpret data to drive decision-making. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Management (HR). - This position is based at our Bengaluru office. - A 15 years full time education is required."

Role & responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Preferred candidate profile Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team Perks and benefits Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

- Minimum 10 years of experience in data center operations - Strong technical knowledge of Wintel environments - Proficiency with Veritas backup tools and EMC storage solutions. - Basic understanding of proxy servers and Microsoft Exchange. -

Job Title: L1 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L1 Service Desk Engineer is the first point of contact for end-users seeking technical assistance. This role involves providing support and troubleshooting over voice, chat and email, including password resets, software installations, and resolving software issues. The ideal candidate should have excellent communication skills, a strong understanding of computer systems, and the ability to work under pressure. Key Responsibilities: • Log, categorize, and prioritize incoming incidents and service requests via phone, email, and chat. • Provide first-level support for basic technical assistance, including password resets, software installations etc. • Maintain clear and concise communication with end-users, keeping them informed of the status of their requests. • Escalate unresolved issues to L2 or appropriate teams within expected timeframe. • Document/Update the solutions and knowledge base articles for future reference (5 documents per week). • Ensure all tickets are resolved within the agreed SLA (Service Level Agreement) and timely follow up with users to ensure satisfaction. • Ensure compliance tickets are being addressed on priority and are resolved within 5 working days. • Hands-on experience on One Drive, Intune, Teams, and O365 applications. • Experienced in MAC OS X Mojave, High Sierra, and Catalina. • Deploying remote installation software. • Basic knowledge of SCCM • Good Knowledge of VPN and Network devices. Qualifications and Required Skills: • Bachelors degree in computer science, Information Technology, or related field, IT-related certifications (e.g., CompTIA A+) are a plus. • 0-2 years of experience in a technical support role. • Strong verbal and written communication skills with US accent • Excellent Customer handling skills. • Excellent problem-solving skills. • PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc. • Basic understanding of Windows and Mac OS. • Comfortable to work in 24/7 environment, motivated to work in a fast-paced environment and handle multiple tasks simultaneously. • Good understanding of operational frameworks like ITIL and operations process

Job Summary: To strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager Post Incident Report Manager in the context of a worldwide rollout (target: more than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting. Key Responsibilities Major Incident Management Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption. Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams. Provide timely and accurate communication to stakeholders throughout the incident lifecycle. Maintain the major incident process, ensuring alignment with ITIL best practices. Track incident trends and contribute to proactive risk mitigation strategies. Post-Incident Report Management Lead the creation and delivery of comprehensive post-incident reports (PIRs). Coordinate with technical teams to gather root cause analysis, corrective and preventive actions. Facilitate post-incident review meetings to capture lessons learned and drive service improvements. Ensure timely completion and distribution of Post Incident Report to relevant stakeholders. Track follow-up actions and PIR tasks to closure. Qualifications: Proven experience in IT incident management, service management, and problem management roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to remain calm and effective under pressure. Strong analytical and documentation skills, with attention to detail. Familiarity with root cause analysis techniques. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Job Summary: to strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (target: more than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Greetings we are looking for Incident Managers in Pune Please Note *This is a WFO Profile in Pune *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

We are seeking a NOC Engineer with 5 to 9 years of experience in infrastructure or network monitoring, preferably in a Banking or Financial Services environment. Requirements: Strong understanding of infrastructure monitoring concepts: system uptime, CPU, memory, disk usage and link health etc. Hands-on experience with SolarWinds, Dynatrace and ITSM platforms like ServiceNow. Solid knowledge of networking protocols such as TCP/IP, SNMP and ICMP. Exposure to SLA-driven support models and ITIL framework for incident, problem and change management. Effective communication skills for escalation handling, incident documentation and coordination. Willingness to work in rotational 24x7 shifts, including weekends and holidays. Preferred certifications such as CCNA, CompTIA Network+ and ITIL Foundation. #LI-Onsite #LI-MK2

Skill required: Sourcing - Sourcing and Procurement Strategy Designation: Procurement Practice Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamless deliverables and meeting client expectations.You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Develop strategies to transform the S&P function that lead to the implementation of differentiated and competitive S&P capabilities, processes, technologies and organizations. What are we looking for Minimum 6 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2-3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.oMinimum 2 years of experience in Business Operations Management, Project Management or similar domain.oMinimum 2 years of experience in working with virtual teams. Candidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioGood to Have:Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceTechnology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Understand Supplier Assure based on deals frameworkEfficiently deliver core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsGood knowledge of Third Party Risk Management process. Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders. Ensuring zero client escalations with on time delivery of scope of work. External and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Job Template - AD ASM Lead Chennai - Guindy, India Information Technology 17115 Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in requirements gathering and compilation Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled by peers and recommend modifications Decipher high level business requirement documents and translate it into code; Integrate medium to large sized system modules; Create PoCs and conduct system demos; Actively engage in system architecture discussions & In-charge of code development, optimization, and reviews Develop reusable code libraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end deployment process and related tools Comprehend the project timelines, milestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer value proposition Demonstrate the ability to learn about customer segments, industry competitors and create solutions for simple and medium problems faced by the industry. Requirements Strong experience in Application Development Experience in requirements gathering, creating requirements traceability matrix and review impact analysis documents Strong understanding of system architecture, functional flow, and data modeling Strong knowledge of solution design and the ability to recommend modifications Experience in leading incident management and problem management, and driving ITIL framework Experience in project and team management, financial and operational metrics, and driving project planning activities.

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will oversee the delivery of a program or project to achieve business objectives. You will define project scope, monitor execution, and communicate with stakeholders to manage expectations and outcomes. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead project planning and execution.- Manage project scope, budget, and timeline effectively.- Identify and mitigate project risks.- Ensure project deliverables meet quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of IT service management processes.- Experience in managing infrastructure projects.- Knowledge of project management methodologies.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will collaborate with various teams to facilitate smooth integration and functionality of the software systems, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Engage in continuous learning to stay updated with the latest trends and technologies in software configuration.- Assist in troubleshooting and resolving configuration-related issues to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of configuration management principles and practices.- Experience with software customization and integration processes.- Familiarity with ITIL framework and best practices.- Ability to analyze and document configuration requirements effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with team members to discuss and address system challenges.- Develop innovative solutions to enhance system performance.- Provide technical support and guidance to end-users.- Conduct regular system maintenance activities to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system troubleshooting and problem-solving.- Experience with system monitoring and performance optimization.- Hands-on experience in system maintenance and upgrades.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP Basis Administration.- This position is based at our Nagpur office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits to ensure compliance and security measures are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft Administration.- Strong troubleshooting skills in identifying and resolving system issues.- Experience in system monitoring and performance optimization.- Knowledge of database management and SQL queries.- Good understanding of ITIL framework for service management. Additional Information:- The candidate should have a minimum of 7.5 years of experience in PeopleSoft Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Identity and Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system issues.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Identity and Access Management.- Strong understanding of system architecture and integration principles.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Identity and Access Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud InfrastructureMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for efficient system operations.- Conduct regular performance evaluations and provide feedback. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of system monitoring and troubleshooting.- Knowledge of ITIL framework for incident and problem management.- Experience in scripting languages like Shell or Python. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and enhance system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of software debugging and troubleshooting techniques.- Experience in scripting and automation to streamline support processes.- Knowledge of database management and SQL queries.- Familiarity with ITIL framework for incident and problem management. Additional Information:- The candidate should have a minimum of 3 years of experience in Python (Programming Language).- This position is based at our Hyderabad office.- A degree in any graduate field is required. Qualification any graduate