1419 Itil Framework Jobs - Page 18

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve sup...

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provid...

The ServiceNow Administrator will be responsible for core system configuration, administrating IT service management tool, ServiceNow. In addition, responsibilities will include coordinating, managing and performing technical activities for ServiceNow modules and applications, configuration and implementation, and assisting with production support and maintenance activities as needed.. Responsibilities Direct Responsibilities Ably support an expanding and maturing ServiceNow environment. Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB Adheres to existing platform governance process for support and maintenance. Day to day support and mainten...

As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet business requirements. Collaborate with various stakeholders to understand their needs and translate them into technical solutions leveraging the ServiceNow platform. This role requires strong technical expertise in ServiceNow development, configuration, customization, and integration. - Design, develop, and implement ServiceNow solutions based on business requirements. - Customize and configure ServiceNow applications, modules, forms, workflows, and UI components. - Develop and maintain ServiceNow integrations with other systems using REST, SOAP, and other integration ...

As a talented MS Core and Cloud Specialist at Ericsson in Noida, Uttar Pradesh, India, you will have the opportunity to demonstrate your technology leadership skills within the Core and Cloud domains, playing a vital role in our Managed Services deliveries as per the Ericsson Operations Engine requirements. - Applying expertise in Core and Cloud domains as part of the Automated Operations team. - Developing and maintaining automated solutions. - Troubleshooting automation component issues. - Improving recovery processes and service delivery methodologies. - Identifying potential system failures through trend analyses. - Participating in Impact Analysis for changes and business requirements. ...

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. - Perform IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. - Learn new technologies based on business needs. To excel in this role, you should have: - 1 to 3 years of ...

Role Overview: You should have 5-7 years of relevant experience in Availability & Capacity Management. Knowledge of the ITIL framework and operational experience in Availability & Capacity Management is required for this role. Key Responsibilities: - Working with Service Towers to gather requirements to ensure that new or modified IT services meet availability targets. - Collaborating with Service Towers to create and maintain a comprehensive Capacity Plan that reflects the current and future needs of the business. - Enhancing IT service availability by monitoring, measuring, analyzing, and reporting service and component availability with Service Towers. - Developing and maintaining an Avai...

Role Overview: As an Analyst responsible for analyzing and optimizing IT Service Management (ITSM) processes within the ServiceNow platform, you will play a crucial role in triaging user-reported issues, collaborating with ITSM Process Owners, and refining workflows to enhance efficiency and user experience. Your key responsibility involves bridging the gap between process stakeholders and technical teams to ensure that ServiceNow enhancements improve process quality. Key Responsibilities: - Work closely with ITSM Process Owners and Champions to document current-state workflows, pain points, and cross-module dependencies. - Identify opportunities to improve process efficiency and integration...

Role & responsibilities Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Experience in CSDM & Service Mapping. Basic knowledge of Application Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. ITIL foundation, ITIL intermediate- Service Design (SD) or Planning Knowledge and experience of Agile / Lean / Six sigma methodologies and their application ITIL certified

Headcount Management Process Improvement & Efficiency IT Infrastructure Cost Optimization (License Optimization & Infra Optimization) High level understanding of Cloud or "Pay as you Grow" Model MI, Metrics & Reporting People / Location Strategy Vendor Management Financial Control & Management - Customer Charges and direct costs Day to Day support activities in helping to run the operation Main responsibilities will focus on the implementation and running of financial & headcount processes globally which will embed control within the function. Deliverables will at first focus on creating and embedding processes which the IT Service Lines adhere to on a monthly basis, to then focus on more va...

Job Title: Infrastructure Management SpecialistLocation: TechM Hyd HIC SEZ T2(4 5F)Years of Experience: 7 10 YearsJob Summary:We are seeking an experienced Infrastructure Management Specialist with a strong background in Infrastructure Support and a solid understanding of ITIL practices The ideal candidate will be responsible for ensuring the stability, performance, and reliability of our IT infrastructure This role requires a proactive approach to problem solving and a commitment to delivering high quality support to our internal teams and clients Responsibilities:Manage and support the organizations IT infrastructure, including servers, networks, and storage systems Implement and maintain ...

" Aws Cloud,Aws Administration , Networking , Information Security ","description":" Role Proficiency: Follow\/update runbook\/SOP to monitor track and co-ordinate to closure\/service requests Outcomes: 1)Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2)Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets \u2013 OLA Adherence4) Schedule Adher...

Blue Yonder Title: Sr. Technical Consultant - Cloud Other Comparable titles: Associate Technical Account Advisor, Technical Account Advisor Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Seeking an astute individual that has a Supply chain background with the additional ability to be part of the customer success team to implement and support the implementation of the project, and deep knowledge of industry best practices, with the ability to implement them working with multiple cross functional teams Scope: Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to...

Role purpose: Ticket Management Routing of incoming tickets to the appropriate teams: Establishment and maintenance of a centralized ticket intake channel (currently not available) Data Processing and Monitoring Tracking and monitoring of Dronet data preparation jobs Debugging and issue resolution in data processing workflows System Health and Infrastructure Monitoring Monitoring of GCP infrastructure components (example: Kubernetes clusters, Cloud SQL instances) Ensuring system availability and performance Data Imports and Customer Communication Execution and supervision of AirbornRF data imports Sending customer notifications for relevant events or updates Image Management and Security Sca...

As a Technical Delivery Engineer - 2nd Line Connectivity at unifyCX, you will be responsible for providing connectivity support to UK organizations, ensuring effective and secure operations in the cloud. Your role will focus on supporting clients up to the 3rd line and working with core technology vendors such as Juniper, Palo Alto, and Fortinet. You will be expected to collaborate with tools, vendors, and suppliers to diagnose and resolve connectivity issues like 4G, FTTP, ADSL, and SoGEA. Roles & Responsibilities: - Maintain a strong focus on client delivery, resolving issues, and providing professional services to ensure client satisfaction. - Develop and maintain technical skills to meet...

In this role at PwC, you will focus on designing and implementing robust, secure IT systems that support business operations. Your responsibilities will include enabling the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Additionally, if you are in cloud operations, you will be managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. You will be monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. As a reliable and contributing member of the team, you are expected to adapt quickly, take ownership, and consistently deliver qua...

Role Overview: You will be responsible for providing support in Japanese language to Japanese clients and coordinating project transitions. Your proficiency in Japanese language up to N2 & N3 level, along with ITIL framework knowledge, vendor management skills, and experience in project transitions will be essential for this role. Additionally, your excellent interpersonal skills and ability to work in flexible shifts will contribute to the successful delivery of end-to-end project deliverables. Key Responsibilities: - Provide support in Japanese language to Japanese clients - Coordinate project transitions - Manage vendors and ensure effective vendor management - Handle reporting and metric...

As a part of this role, you will be responsible for following severity guidelines to ensure timely resolutions of issues. In cases where you are unable to resolve the problem or identify necessary steps for resolution, you will refer the issue to tier 3 for further assistance. Key Responsibilities: - Have a strong understanding of the ITIL framework and its application in a production environment. - Troubleshoot and resolve incidents and problem tickets within the defined SLA/SLO. - Develop and maintain a working knowledge of both existing and new technologies. - Possess good analytical and troubleshooting skills, with the ability to think logically through problems. - Demonstrate initiative...

As a Technology Support Associate within the Infrastructure Platforms group, your role will involve proactively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments to meet established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for internal/external customers. Utilizing Enterprise monitoring and triage tools, you will focus on problem resolution, root cause investigation, second level problem detection and resolution, vendor engagement, maintenance of event/outage logs, and assisting with hardware and software patch/product updates. Your responsibilities will also include analyzing and troub...

Senior Systems Operations Engineer (L2 Application Support / SRE/ Observability) About this role: Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you will: Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliver...

Job Summary The SAP Identity & Access Management Specialist is responsible for the daily operational tasks of user lifecycle management within the SAP landscape. This role ensures the secure, efficient, and compliant provisioning, modification, and de-provisioning of user access, acting as a critical line of defence for the company's SAP systems. The specialist will handle a variety of request types, manage approvals, and support testing activities for changes. Key Responsibilities Daily Operational Management: Termination Requests (Daily): Verify the existence of an SAP account for the specified user. If no account exists, close the request with appropriate documentation. If an account exis...

Key Responsibilities: Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M$25M+). Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses. Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches. Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit. Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects. Articulate Jades differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services. Present t...

Lead, manage, and mentor the support team to deliver outstanding customer service. Oversee daily support operations, including ticket management, response times, and SLA adherence.Act as an escalation point for complex or critical customer issues

OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups. Your role will be to support daily operations tasks and may require to support operational deliverables for new infrastructure or migrate the existing network components. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with open mind and ability to cooperate with multiple individuals in a mul...