707 Itil Framework Jobs - Page 17

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather requirements for application design.- Design and develop applications to meet business process and application requirements.- Ensure the applications meet the desired functionality and user experience.- Provide technical guidance and support to the development team.- Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management.- Experience in integrating ServiceNow with other systems and applications.- Good To Have Skills: Experience with ITIL framework.- Familiarity with Agile development methodologies.- Experience in working with cross-functional teams. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand needs and translating them into functional designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical design documentation for application development.- Implement best practices for application design and development.- Provide technical support and troubleshooting for application issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process requirements.- Implement best practices for ServiceNow Configuration Management Database (CMDB).- Provide technical guidance and support to the development team.- Conduct regular code reviews and ensure adherence to coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL framework and its application in CMDB management.- Experience in integrating CMDB with other ITSM modules.- Hands-on experience in ServiceNow platform customization and configuration.- Knowledge of scripting languages such as JavaScript and AngularJS. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

SUMMARY Application Designer - ServiceNow IT Service Management Location: Onsite in Bangalore Experience: 4+ Years Notice Period: Immediate We are seeking an Application Designer to join our team and contribute to defining requirements and designing applications to meet business process and application needs. As an Application Designer, you will play a key role in collaborating with teams to develop innovative solutions and participate in critical project decisions. Roles & Responsibilities: Act as a Subject Matter Expert (SME) Collaborate and oversee the team for effective performance Assume accountability for team decisions Engage with multiple teams and contribute to pivotal decisions Offer problem-solving solutions for the immediate team and across multiple teams Lead the design and development of applications Conduct regular team meetings to monitor project progress Stay abreast of industry trends and best practices Professional & Technical Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in designing and implementing ITSM solutions Knowledge of IT service delivery processes Hands-on experience in application design and development Additional Information: The candidate should possess a minimum of 3 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required

Position : Change Manager Infra Mainframe Z/OS Operations Location : Pune work Model : Hybrid REQUIRED EXPERIENCE Bachelor's degree in computer science, Information Technology, or related field 7+ years of experience in IT operations, with at least 5 years focusing on change management Strong understanding of Mainframe z/OS and iSeries environments Microsoft Azure Dev Ops (Scrum master experience desired but not required) In-depth knowledge of ITSM frameworks (e.g., ITIL) Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) Excellent project management and organizational skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. PRIMARY RESPONSIBILITIES Processing requests per ITIL framework and within defined SLA. Provide remote and on-site support to users experiencing software and hardware problems. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Collaborate with other IT team members to resolve complex issues. TECHNICAL SKILLS: Proven experience in laptop software and hardware remote troubleshooting. Strong understanding of laptop software, components and their functions. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication skills, both written and verbal. EDUCATION & QUALIFICATION: Minimum qualification: Bachelors degree. Minimum 2 years of experience in technical support role. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary and sentence structure. Good business communication skills (e-mail). Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills. ROTATIONAL SHIFTS We are 24X5 operations and candidate should be ready to work on rotational shifts.

Job Title: Application Designer ServiceNow ITSM Location: Bengaluru Experience: 3+ Years Education: 15 Years Full-TimeJob Summary Were hiring an Application Designer with expertise in ServiceNow ITSM to design, customize, and optimize applications that align with IT service management needs and enhance user experience Key Responsibilities Gather and analyze business requirementsDesign and implement ServiceNow ITSM solutionsCustomize applications to fit business processesConduct testing, reviews, and provide user supportEnsure performance, usability, and platform integrationAct as a subject matter expert in ITSM solutions Required Skills Expertise in ServiceNow ITSM Knowledge of the ITIL framework Experience in application design, customization, and testing Strong understanding of IT service management principles

We are currently seeking a ServiceNow ITSM Application Developer with Change Management to join our team in bangalore, Karntaka (IN-KA), India (IN). We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management . The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations. 1. Key Responsibilities Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management. Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform. Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs. Optimize existing Change Management processes and support continual service improvement initiatives. Ensure platform compliance with best practices, security standards, and ITIL framework. Troubleshoot and resolve technical issues in ServiceNow applications. Perform regular system updates and coordinate platform upgrades. Create and maintain technical documentation and user guides. Provide knowledge transfer and training to internal teams. 2. Required Skills & Qualifications Bachelor"s degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules. In-depth experience with Change Management , including CAB meetings, blackout windows, risk calculations, and change approval policies. Proficiency in JavaScript, GlideScript, HTML/CSS, and ServiceNow APIs. Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes. Experience in integrating ServiceNow with third-party tools and systems. ITIL v3/v4 certification is a strong plus. ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred. Strong problem-solving, communication, and interpersonal skills. 3. Preferred Skills: Experience with Agile and Scrum development methodologies. Knowledge of ServiceNow Performance Analytics, Flow Designer, and IntegrationHub. Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management. Clear written and oral communication Ability to work independently and in a complex group network Strong interpersonal skills. 4. Preferred time WORK TIMINGS2 AM PST - 11 AM PST (Mar- Nov2:30 PM IST- 11:30 PM IST), (Nov-Mar3:30 PM IST - 12:30 AM IST)

Role : Billing Support Analyst (Grade 5 - 12) Location India (preferably Bengaluru) Description : The purpose of this role is to support Billing and payment applications of MVNE (Mobile Virtual Network Enabler) platform hosted both on-prem and on cloud (AWS). This role is also responsible for managing billing and payment processing for the MVNE. Job Responsibilities Provide L1/L2/L3 support for Billing and payment applications. Support coverage is 24x7 with full support provided during Irish business hours and on on-call rota basis outside of Irish business hours, including weekends Responsible for resolution of billing and payment incidents in accordance with established Service Level Agreements Co-ordinate resolution of incidents with third parties that are responsible for applications in their scope Carry out daily Application Health Check proactively to catch any symptoms that might lead to incidents and take measures proactively to avoid incident occurrence. Monitor application alerts raised by the application monitoring platform and resolve issues as and when identified by the monitoring platform Maintain up to date operational documentation, such as SOPs and application Runbooks Conduct thorough impact and root cause analysis of the incident and publish findings in incident report. Conduct end-to-end testing of new functionality developed prior to rolling out to production. Perform analysis on frequently occurring issues and make service improvement recommendations to resolve such issues from occurring. Responsible for SIM ordering process Carry out bill simulation run and validation Carry out scheduled billing run Responsible for payment processing for credit card and direct debit payments, including the handling of payment reversals and rejects Responsible for deployment of application code or configuration changes in the production environment. Create or update knowledge articles based on the incident and problem learning. Maintain up to date operational documentation, such as SOPs and application Runbooks Responding to business user queries Must Have Skills: Strong Telecom knowledge. Hands-on experience with supporting Billing and payment applications Hands-on experience in running billing process and payment processing Knowledge of ITIL framework, with required experience in incident management, change management Experience in Application Monitoring tools such as Nagios, Xymon and cloudwatch Experience in handling high priority incidents (crisis calls) Strong skills on Java technologies vis- -vis Springboot, React, SOAP-UI web services, Excellent skills in Linux OS and shell scripting Strong PostgreSQL and Oracle database knowledge Good English verbal communication skills with the ability to explain things in a clear and non-technical way. Strong attention to detail and the ability to deliver high quality work. Should have the ability to identify right prioritization of incidents, which requires in-depth domain knowledge. Should be able to switch between various tasks seamlessly. Nice to have ITSM v3/v4 foundation certification. Capable of analysing new requirements and provide solution delivery estimates. Strong knowledge of the entire software development lifecycle. Experience / Qualification Bachelor"™s and/or Master"™s degree in Computer Science, Engineering or related technical discipline. 2 to 15+ years of IT professional experience within a global organization. 2 to 15+ years of experience in Telecommunications service. 2 to 15+ years of experience working as billing support analyst experience Have a good understanding of application architecture, data architecture, infrastructure and business processes. Qualities Accountable for professional working behavior including, building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSGs core competencies and values. Exercises independent judgment after considering alternatives. Works under the general guidance of more senior members of the team with occasional consultation and collaboration. Coordinates own tasks and those of junior team members to meet project schedules.

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues.

Job Title: ServiceNow SPM Developer Job Overview: We are seeking a highly skilled and experienced ServiceNow SPM (Strategic Portfolio Management earlier PPM) Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions to meet the organization’s Strategic Portfolio Management needs. The successful candidate will possess a deep understanding of the ServiceNow platform, SPM modules, and a proven track record of implementing effective solutions in a complex business environment. Key Responsibilities: Solution Design and Development: Collaborate with stakeholders to understand business requirements and design effective ServiceNow SPM solutions. Develop and customize ServiceNow applications, with a focus on SPM modules like Demand, Projects, Ideas, Resource Management, etc. to meet specific business needs. Implement best practices for ServiceNow development and ensure the scalability and performance of the developed solutions. Strategic Portfolio Management: Configure and optimize ServiceNow SPM modules to support the organization’s service portfolio and catalog. Design and implement Strategic Portfolio Workspace. Able to configure the cost plan management. SAFe related knowledge is admirable. Integration and Automation: Integrate ServiceNow with other enterprise systems to ensure seamless data flow and process automation. Develop and implement automated solutions to streamline repetitive tasks and improve operational efficiency. User Training and Support: Provide training and support to end-users on the use of ServiceNow SPM functionalities. Collaborate with the ServiceNow support team to troubleshoot and resolve issues in a timely manner. Documentation: Create and maintain comprehensive documentation related to ServiceNow SPM configurations, customizations, and integrations. Ensure that documentation is up-to-date and accessible to the relevant stakeholders. Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with a focus on Service Portfolio Management. In-depth knowledge of ServiceNow platform architecture, development best practices, and scripting languages (JavaScript, Glide Script). Experience in configuring and customizing ServiceNow SPM modules, including Service Catalog, Service Portfolio, and Service Level Management. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Good to have Qualifications: ServiceNow Certified Implementation Specialist - SPM. Experience with ServiceNow ITSM and SAFe is admirable. Knowledge of ITIL framework and best practices.

The L3 Engineerwill be responsible for providing advanced technical support, troubleshootingcomplex issues, and leading the planning and execution of Microsoft 365tenant-to-tenant migrations. This role requires deep knowledge of Microsoft 365services, migration methodologies, and experience with migration tools,specifically Quest On Demand Migration or similar solutions. The idealcandidate will possess excellent problem-solving skills, a strongcustomer-centric approach, and the ability to work independently and as part ofa team. Responsibilities: Provide expert-level (L3) support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications. Troubleshoot and resolve complex technical issues related to M365, escalating to Microsoft support when necessary. Plan, design, and execute Microsoft 365 tenant-to-tenant migrations using Quest On Demand Migration (or similar tools) ensuring minimal disruption to end-users. Perform pre-migration assessments, analyze source and target environments, and develop detailed migration plans. Configure and customize migration tools to meet specific project requirements. Validate and verify migrated data and services to ensure successful migration outcomes. Develop and maintain documentation related to M365 environments, migration processes, and support procedures. Stay up to date with the latest Microsoft 365 updates, features, and best practices. Mentor and provide guidance to L1 and L2 support engineers. Participate in on-call rotation as needed. Qualifications: 7+ years of experience in supporting and administering Microsoft 365 environments. 3+ years of experience in planning and executing Microsoft 365 tenant-to-tenant migrations. Proven experience with Quest On Demand Migration or similar migration tools (e.g., BitTitan MigrationWiz). Deep understanding of Microsoft 365 architecture, services, and administration. Strong knowledge of Exchange Online, SharePoint Online, Teams, and OneDrive. Experience with PowerShell scripting for M365 administration and automation. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication, collaboration, and interpersonal skills. Ability to work independently and as part of a team. Microsoft 365 certifications (e.g., MS-100, MS-101, MS-203) are highly desirable. PreferredSkills: Experience with Active Directory Federation Services (ADFS) and Azure AD Connect. Knowledge of network protocols, security principles, and best practices related to M365. Experience with project management methodologies. Familiarity with ITIL framework.

We are seeking a skilled Desktop Support Engineer to provide L2 field and remote support for clients experiencing hardware and software issues. You will troubleshoot and resolve technical problems, support installations and upgrades, and contribute to the knowledge base while working in a fast-paced, customer-centric environment. Key Responsibilities Respond to client support requests through remote access or on-site visits. Diagnose and resolve issues related to desktop/laptop hardware, software, peripherals, printers, and network connectivity. Install, configure, and upgrade operating systems and software packages. Provide technical support for Microsoft 365 applications and security tools. Troubleshoot VPN and network access issues. Maintain documentation and knowledge base articles. Train users on basic IT operations and software usage. Collaborate effectively with cross-functional technical and non-technical stakeholders. Adhere to escalation protocols and SLA timelines. Candidate Profile 68 years of hands-on experience in Desktop Engineering support. Strong understanding of hardware troubleshooting and application-level issue resolution. Proficiency with Microsoft 365 support and enterprise security tools. Familiarity with IT service frameworks, remote support tools, and advanced troubleshooting methods. Fluency in English (verbal and written). Flexibility to work in rotational and night shifts. Strong customer focus, interpersonal communication, and documentation skills. Preferred Experience Field support experience or equivalent exposure to enterprise environments. Familiarity with ticketing systems, asset tracking tools, and enterprise IT service models. Certifications in CompTIA, Microsoft, or relevant security domains are a strong advantage. Top 10 Must-Have Skills Desktop and Laptop Hardware Troubleshooting Microsoft 365 Suite Support OS Installation and Upgrade (Windows/Mac) VPN and Network Issue Resolution Security Tools Handling Remote Support Tools Usage (e.g., TeamViewer, AnyDesk) ITIL or Equivalent Framework Awareness Knowledge Base Documentation Printer and Peripheral Support English Communication & Customer Support Orientation

JOB DESCRIPTION Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a Lead System Analyst for Oracle Health, you would be responsible for leading the technical support responsibilities, contributing to system performance improvement and owning the root cause analysis and remediation for our client systems issues. You are also expected to manage projects and support queues for solutions and services. Consult with other teams for incident resolution and proactive solutions. Analyze, troubleshoot and improve system performance. Manage the relationship with support teams and act as the point of contact for support escalations. Diagnose, analyze, and troubleshoot technical problems to resolve issues and contribute in Service Resiliency Program to improve system performance. Basic Qualifications Bachelor's or masters degree in Computer Science, Computer Engineering or related field At least 6+ years of system engineering experience in Windows servers administration and Linux server administration. At least 3 years of Microsoft Operating Systems experience At least 3 years of Oracle Enterprise Linux work experience Knowledge in ITIL framework Preferred Qualifications Knowledge and hands-on experience of Linux and Windows systems At least 3+ years of project management/implementation work experience Strong written and oral communication skills Proficient with task management utilities Expectations: Willing to work on a flexible schedule as needed Willing to work on different technologies as needed Willing to take up oncall support 24/7 or 12/7 as needed Participate in weekly client calls. Coaching and mentoring the team as and when needed

What you will do In this vital role you will join a collaborative team implementing and supporting the Integrated Case Management Systems on existing & future technologies. In this role, you will wear several hats including requirement gathering, implementation and analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. Roles & Responsibilities: Develop and implement business process improvements to enhance efficiency and effectiveness. Monitor, solve, and resolve issues related to case intake and case processing across multiple systems. Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues. Collaborate on the development of test plans and scenarios to ensure robust validation of system updates, patches and new features. Perform regression testing to verify the changes do not negatively impact existing system functionality. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Bachelors degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Preferred Qualifications: Functional Skills: Must-Haves Experience in writing user requirements and acceptance criteria in agile project management systems such as JIRA Good communication skills and the ability to communicate with Product Managers and business collaborators to define scope and value for new developments Hands-on experience with the ITIL framework and methodologies like (Scrum). Knowledge of SDLC process, including requirements, design, testing, data analysis, change control Functional Skills: Good to Have Hands on experience in HP ALM, JIRA, Visio, document management systems (e.g. Veeva) and Service Now Experience in management of requirements specifications document, requirements traceability matrix Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in [Insert LOB and/or Sub LOB], you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting

What you will do In this vital role you will join a collaborative team implementing and supporting existing & the next generation of integrated case management platform and systems. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, maximizing data analysis to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient adverse event transmissions to critical safety systems. Roles & Responsibilities: Monitor and resolve issues related to data and transmission across multiple systems. Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues. Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations. Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability. Collaborate on the development of test plans and scenarios to ensure robust validation of system updates, patches and new features Develop automated testing scripts and perform testing to ensure the quality of the product. Basic Qualifications: Masters degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Bachelors degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Preferred Qualifications: Functional Skills: Must-Haves Experienced in MuleSoft, Java, J2ee & database programming. Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues. Superb communication skills and the ability to communicate with Product Managers and business collaborators to define scope and value for new developments Hands-on experience with the ITIL framework and methodologies like (Scrum). Knowledge of SDLC process, including requirements, design, testing, data analysis, change control Functional Skills: Good to Have Experienced in managing GxP systems and implementing GxP projects. Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements. Familiarity with cloud technologies such as AWS. Ability to explain technical concepts to non-technical clients. Professional Certifications : MuleSoft Certified Developer Level- I or Level- II Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. Ability to manage multiple priorities successfully. Ability to deal with ambiguity and think on their feet. Shift Information: This position may require you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you will do In this vital role you will leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with business stakeholders, Data engineers, AI/ML engineers to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with the Product Owner and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team. Roles & Responsibilities: Collaborate with System Architects and Product owners to manage business analysis activities, ensuring alignment with engineering and product goals. Work with Product Owners and subject matter experts to define scope and value for new developments. Design, implement, and maintain automated CI/CD pipelines for seamless software integration and deployment. Collaborate with developers to enhance application reliability and scalability. Troubleshoot deployment and infrastructure issues, ensuring high availability. Collaborate with Engineering, testing teams as well as Product Management to prioritize release scopes and groom the Product backlog. Maintain and ensure the quality of documented user stories/requirements in tools like Jira. Basic Qualifications: Masters degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Bachelors degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience. Preferred Qualifications: Functional Skills: Must-Haves Experienced AI, ML, LLM & Python. Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues. Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements. Proficiency in CI/CD tools (Jenkins, GitLab CI/CD and GitHub Actions) Hands-on experience with the ITIL framework and methodologies like (Scrum). Knowledge of SDLC process, including requirements, design, testing, data analysis, change control. Functional Skills: Good to Have Skills Experienced in implementing GxP systems. Experience with cloud technologies such as AWS. Ability to explain technical concepts to non-technical clients. Experience of DevOps, Continuous Integration and Continuous Delivery methodology, and CRM systems. Soft Skills: Excellent analytical and troubleshooting skills. Able to work under minimal supervision. Strong verbal and written communication skills. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. Ability to manage multiple priorities successfully. Ability to deal with ambiguity and think on their feet.

Position Summary Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery. Delivering IT service standards through implementing process, standards, service metrics for IT. Responsibilities Maintain Service management tool to manage service workflow for Infrastructure, Security and Application topics Oversee and manage critical incident response and day to day ITSM processes including Incident, Problem, Change, Config and Release Management Conduct regular touchpoint calls with technicians to identify patters (e-g., multiple incidents requiring a problem ticket to be created, RCA to be conducted and problem resolved) Ensure the technicians are documenting solutions in the ITSM tool Review ITSM related contracts, services, and SLAs Ensure all changes go through the CAB meetings with approach to changes including the process of roll back is well documented. And, ensure that there are no incidents arising out of planned changes. Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions Educate and act as an advocate for ITSM practices and train the users Participate in audits and compliance, when required Be as a glue between different teams Infrastructure, Security and Applications Creative and strategic thinking — and the agility necessary to master both the daily hands-on analysis and the big picture strategy Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity Manages work well, establishes timelines and clear priorities Full availability while managing critical issues affecting business due to IT downtimes. Work Location - Guindy Interested candidates can send rseumes to dshethiya@gradiant.com

Senior Associate – SQL Server Database What you will do This is a technical role responsible for managing complex server environments, including SQL and MySQL databases. The role includes planning, implementation, performance tuning, and maintenance of enterprise relational database platforms with a focus on reliability, security, and automation. The ideal candidate will have a consistent track record in database infrastructure operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in database service delivery and operations, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational pivotal initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an on-site role based in Hyderabad. Provide database administration support for development, test and production environments including installation, upgrades, performance optimization, decommissions as well as managing requests and incidents for SQL Server databases Administer security access controls following all standard operating procedures Recover databases in case of disaster recovery support Follow, review and recommend updates of support documentation as needed Recommend automation opportunities for operational work and process improvements. Collaborating with technical leads on database design decisions to ensure applications have high levels of performance, security, scalability, maintainability and reliability Investigate and resolve technical database issues. Participate in rotational 24x7 On-Call Support and assist root cause analysis when applicable Perform necessary security patch implementations to ensure ongoing database security What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 1 to 3 years of Information Systems and Database Administration experience OR Bachelor’s degree and 3 to 5 years of Information Systems and Database Administration experience OR Diploma with 7 to 9 years of Information Systems and Database Administration experience Experience administering SQL Server Database and related services & monitoring systems Demonstrable experience automating database provisioning, patching and administration Experience with various DB toolsets to review performance, monitoring and solving issues Understanding of ITIL frameworks and standard processes Understanding of operating system tools for performance and solving issues Excellent data-driven problem solving and analytical skills Demonstrable experience as part of a high-performance team Preferred Qualifications: Experience supporting SQL Server Always on Availability Groups Experience working on regulated systems (preferably in the pharmaceutical sector) Good communication skills Change management knowledge Experience leveraging Ansible for automation Experience supporting PostgreSQL databases Soft Skills: Diligent and organized Effective communicator Ability to follow procedures accurately Willingness to learn and grow Shift Information: This position is required to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Sr Associate Software Engineer - Safety ART - Safety Reporting What you will do Lets do this. Lets change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will engage with business users and functional SMEs, driving the delivery of innovative technology solutions that enhance business outcomes. Areas of focus will be on leading team performance, delivery management, and facilitating continuous improvement in both technical skills and user experience. Roles & Responsibilities: Work with partners to identify and prioritize system enhancements and new functionalities to meet evolving business needs Lead the day-to-day operations and maintenance of Pharmacovigilance (PV) systems. Lead design & development activities and deploy applications to support pharmacovigilance (PV) system. Overall accountability of technical implementation aspects of projects including planning, architecture, design, development, and testing to follow IS Change Control and GxP validation process. Provide support and consultation to clients or project teams to identify requirements and assist with application configurations and deployments. Monitor operational and performance statistics for managed systems to ensure reliability and availability. Oversee production change control schedule and participates in change control processes. Maintain knowledge of trends in application development frameworks and related new technologies to provide, recommend, and deliver standard methodology solutions. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree with 1 - 2 years of experience in Computer Science, Software Development, IT or related field Or Bachelors degree with 2 - 4 years of experience in Computer Science, Software Development, IT or related field Or Diploma with 5 - 8 years of experience in Computer Science, Software Development, IT or related field Functional Skills: Must-Have Skills: Experienced in database programming languages using SQL. Excellent problem-solving and troubleshooting skills. Collaborative spirit and effective communication skills to seamlessly work in a multi-functional team. Hands-on experience with the ITIL framework. Knowledge of SDLC process, including requirements, design, testing, data analysis, change control. Good-to-Have Skills: Experience with API integrations such as MuleSoft, Data Bricks platforms. Experience with programming languages such as Python. Familiarity with cloud technologies such as AWS, Azure. Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements. Experienced in managing GxP systems and implementing GxP projects. Extensive experience with Software Development Lifecycle (SDLC). Ability to explain technical concepts to non-technical clients. Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Excellent analytical and problem-solving skills Excellent leadership and critical thinking abilities Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Ability to deal with ambiguity and prioritize Ability to influence and drive to an intended outcome Ability to hold team members accountable to commitments Shift Information: This individual contributor position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Equal opportunity statement Apply now Apply now

Sr Associate IS Engineer – Tech Enablement Team Job Posting Title Sr Associate IS Engineer Workday Job Profile Sr Associate IS Engineer Department Name Digital, Technology & Innovation Role GCF 4 ABOUT THE ROLE Role Description: As a Sr Associate IS Engineer, you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will engage with business users and functional SMEs, driving the delivery of innovative technology solutions that enhance business outcomes. Areas of focus will be on leading team performance, delivery management, and facilitating continuous improvement in both technical skills and user experience. Roles & Responsibilities: Work with partners to identify and prioritize system enhancements and new functionalities to meet evolving business needs Lead the day-to-day operations and maintenance of Pharmacovigilance (PV) systems. Overall accountability of technical implementation aspects of projects including planning, architecture, design, development, and testing to follow IS Change Control and GxP validation process. Provide support and consultation to clients or project teams to identify requirements and assist with application configurations and deployments. Monitor operational and performance statistics for managed systems to ensure reliability and availability. Oversee production change control schedule and participates in change control processes. Stay updated on industry trends, emerging trends and standard processes for PV systems. Maintain knowledge of trends in application development frameworks and related new technologies to provide, recommend, and deliver standard methodology solutions. Support audits and regulatory inspections. Basic Qualifications and Experience: Master’s degree with 1 - 2 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 2 - 4 years of experience in Computer Science, IT or related field OR Diploma with 5 - 8 years of experience in Computer Science, IT or related field Functional Skills: Must-Have Skills: Experienced in database programming languages, data modelling concepts, including Oracle SQL and PL/SQL. Knowledge of reporting tools such as Tableau, Cognos, Business Objects. Excellent problem-solving skills. Collaborative spirit and effective communication skills to seamlessly work in a cross-functional team. Hands-on experience with the ITIL framework. Good-to-Have Skills: Experience with API integrations such as MuleSoft Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements. Experienced in managing GxP systems and implementing GxP projects Extensive experience with SDLC. Ability to explain technical concepts to non-technical clients Professional Certifications: SAFe® for Teams certification (preferred) Soft Skills: Excellent analytical and problem-solving skills Excellent leadership and critical thinking abilities Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Ability to deal with ambiguity and prioritize Ability to influence and drive to an intended outcome Ability to hold team members accountable to commitments Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

POSITION TITLE (ENGLISH) Major Incident Manager & Post Incident Report Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION India/Romania/Brussels WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY0 Job SummaryTo strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (targetmore than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting. Key Responsibilities Major Incident Management Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption. Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams. Provide timely and accurate communication to stakeholders throughout the incident lifecycle. Maintain the major incident process, ensuring alignment with ITIL best practices. Track incident trends and contribute to proactive risk mitigation strategies. Post-Incident Report Management Lead the creation and delivery of comprehensive post-incident reports (PIRs). Coordinate with technical teams to gather root cause analysis, corrective and preventive actions. Facilitate post-incident review meetings to capture lessons learned and drive service improvements. Ensure timely completion and distribution of Post Incident Report to relevant stakeholders. Track follow-up actions and PIR tasks to closure. Qualifications: Proven experience in IT incident management, service management, and problem management roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to remain calm and effective under pressure. Strong analytical and documentation skills, with attention to detail. Familiarity with root cause analysis techniques. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

POSITION TITLE (ENGLISH) Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.