1788 Itil Framework Jobs - Page 15

As a bilingual Service Delivery Manager at Infotel India, proficient in German at C1 level, you will play a vital role in overseeing the delivery of IT services for our diverse clientele. Your primary objective will be to ensure that all customer requirements are met with excellence and precision. **Key Responsibilities:** - Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction - Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support - Implement and oversee service delivery processes, fostering a culture of continuous impr...

Role Overview: As a dynamic MS Core and Cloud Specialist at Ericsson, you will play a vital role in technology leadership and expertise. You will be responsible for interfacing with various Core and Cloud domains such as CS Core, PS Core, IMS, IP Core, and Cloud. Working as part of the Ericsson Operations Engine, you will have a significant impact on Managed Services deliveries through the full cycle of Create, Sustain, and Evolve. Key Responsibilities: - Leverage your Core and Cloud domain expertise to support Domain Support and Automated Operations teams. - Assist the Automation and Analytics team by providing Core and Cloud domain knowledge for analytics and automation use cases. - Design...

As a ManageEngine ServiceDesk Plus Engineer at Soffit, your role will involve the installation, configuration, deployment, and management of ManageEngine ServiceDesk Plus to ensure seamless IT service management for our clients. Key Responsibilities: - Install, configure, and deploy ManageEngine ServiceDesk Plus according to business requirements. - Customize workflows, automation, ticketing, and reporting features within the system. - Integrate ServiceDesk Plus with other ITSM tools and third-party applications. - Provide ongoing support, troubleshooting, and maintenance of the application. - Optimize and fine-tune performance to enhance service delivery. - Ensure compliance with IT service...

Openings for Service Desk Profile for Chennai & Bangalore Salary Up-to -8 LPA+Variables Min exp -3 Yrs In International Technical Support , IT Helpdesk , Windows Troubleshooting,Laptop & Desktop Support Call @ Komal -8860830840 / Priyanka -9667678362

Project Role Description: Provide first-level support to end users by understanding and documenting issues, adhering to process and quality standards, and delivering excellent customer service. Key Responsibilities: Handle calls, chats, and emails from end users, providing L1 support and resolution. Create and manage Service Requests or Incidents based on issue type. Escalate priority incidents to SMEs and ensure timely updates and resolution. Maintain accurate and up-to-date incident records throughout the lifecycle. Ensure incidents resolved at the Service Desk are marked as First Time Fix . Close completed Incidents/Changes/Requests with proper documentation. Track knowledge base usage an...

ITIL Trainer to provide expert training on ITIL frameworks and best practice. Should have in-depth knowledge of ITIL processes, certification experience, and the ability to effectively teach and mentor IT professionals in service management.

* strong understanding of ITIL framework and ITSM. • Strong understanding of multiple business environments. • Knowledge in Hitachi Vantara Storage, Compute and Infrastructure * ITIL - Mandatory * PMP - Certification

Your Impact: An OpenText Content Server Principal Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization.The role is customer-facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing. What the role offers: Work with an OpenText technical delivery/consulting team to: Participate and contribute...

Job Description Must have hands-on: Technology: Mainframe (Cobol, JCL, IMS DB, VSAM) Mainframe Technical Enhancement experience, Knowledge/Experience about Mainframe Modernization activities, BAU Operations like incident management, Troubleshooting skills) / Production support experience Familiar in ITIL framework (Incident, problem, change management) Database skills: IMS DB Preferable: Knowledge in TELON, CA7 scheduling, IzWS, Connect Direct, TGS Work Bench, AMI DevX, AMI Ops, Mainframe Development/Enhancement skills/Modernization exposure Total Experience Expected: 06-08 yearsQualifications BE, B-Tech, MCA

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Consumer & Community Banking, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maint...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Consumer & Community Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or ...

Role Purpose We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow and fluent in French. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Senior Business Analyst is to: Requirement Elicitation and Analysis: Collaborate with stakeholders to gather and analyze business requirements Elicit, document, and analyze business requirements, processes, and workflows. Tr...

IntelliMatch Development This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are pr...

IntelliMatch Development This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are pr...

As a ServiceNow Developer at Viraaj HR Solutions, you will play a crucial role in developing and maintaining ServiceNow applications and modules. Your responsibilities will include: - Designing custom workflows and integrating third-party applications using REST APIs. - Developing and implementing ServiceNow reporting capabilities to meet business needs. - Ensuring compliance with ITIL best practices in development processes. - Collaborating with stakeholders to gather and analyze requirements and translate them into technical specifications. - Customizing ServiceNow modules and platforms as per client's specifications. - Participating in Agile ceremonies and contributing to sprint planning ...

As a Site Leader at Eurofins, you will play a crucial role in setting up and managing the daily operations of the IT Delivery Centre in either Indore or Coimbatore. Your responsibilities will include overseeing the growth of the facility in alignment with regional & group leadership, company goals, policies, and culture. You must be a strategic thinker and a strong people manager capable of leading cross-functional teams, driving operational excellence, and fostering a high-performance environment. **Key Responsibilities:** - Setup and manage the IT Delivery Centre focusing on software development, maintenance, and IT support operations as per group IT Delivery centre guidance. - Represent t...

As a Technical Delivery Engineer at unifyCX, you will play a crucial role in supporting UK organizations to operate effectively and securely in the cloud. Your main responsibilities will revolve around monitoring service queues, providing support for Microsoft SQL Server and MariaDB, optimizing performance, ensuring security, and resolving client tickets in line with Six Degrees record management processes and ITIL standards. Your focus will also include end-to-end data architecture reviews, performance analytics, reporting, and working directly with client tools, vendors, and suppliers. Your day-to-day tasks will involve responding to incidents, resolving incidents within SLAs, planning and...

Role Overview: At PwC, as a member of the business application consulting team, you will specialize in providing consulting services for various business applications to help clients optimize their operational efficiency. Your responsibilities will include analyzing client needs, implementing software solutions, and offering training and support for the seamless integration and utilization of business applications. Specifically in SAP technology at PwC, you will focus on utilizing and managing SAP software and solutions within an organization. This will involve tasks such as installation, configuration, administration, development, and support of SAP products and technologies. Key Responsibi...

Engagement Delivery Leader – Digital Workplace Operations Location: Hyderabad Experience: 15+ years Employment Type: Full-time Role Overview We are looking for an experienced Senior Delivery Manager to lead delivery operations within the Digital Workplace Operations (DWO) portfolio, covering global service desk, field services, and end-user computing. This role requires strong expertise in Lifesciences, Pharma, and Healthcare domains , and close collaboration with the Delivery Director and client stakeholders to ensure successful execution of strategic initiatives and transformation programmes. Key Responsibilities Manage end-to-end delivery of DWO services for Lifesciences, Pharma, and Heal...

SUMMARY Service Desk Management Location: Bangalore Exp range: 6 months - 2 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matte...

Role Overview: You will be responsible for designing, developing, and implementing ITSM and ITAM solutions using platforms such as ServiceNow, BMC Remedy, or similar tools. Additionally, you will customize and configure these tools to meet business requirements, develop workflows, scripts, and automation to enhance IT service delivery, and collaborate with IT and business teams to translate requirements into technical solutions. Your role will also involve performing data analysis and reporting on IT asset inventory, ensuring compliance with software licensing and asset management policies, troubleshooting issues related to ITSM and ITAM tools, providing demos to customers and presales, and ...

As a Network Engineer at Barclays, you will be responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will spearhead the evolution of the digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. Key Responsibilities: - Have good years of relevant experience in network administration, designing, planning, implementation, installation, configuration, maintenance, security policies, and troubleshooting. - Experience with Cisco routers/switches/routing protocols and other network equipment. - Strong troubleshooting experience on multiple networking platforms and techn...

Job Summary A ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet business requirements. Here are the key responsibilities and skills required for this role: Key Responsibilities: Customizing ServiceNow Applications modifying the user interface, workflows, and functionalities to align with business needs Developing and Implementing Solutions designing solution architecture, coding, testing, deploying, and providing documentation Troubleshooting and Support Fixing bugs, providing technical support, and enhancing application performance Integration and Automation integrating ServiceNow with other systems via APIs, web ser...

Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with ...

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business wit...