1412 Itil Framework Jobs - Page 14

Essential Functions Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and hand...

This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are primary team for APAC & ME ...

Candidate should be PMP certified with 12+ Years of SAP Experience with engineering background . - Should have worked as Project Manager for at least 2 large engagements for Onsite offshore Model - Should have worked as Project Manager for at least 2 ends to end implementation and 2 Production Support for Basis projects Upgrade/Migration - Should have worked on ITIL Framework. - Should have Domain experience with industrial. - Excellent Client facing skill. - Excellent Communication Skill. - Excellent attitude to resolve ambiguity. - At least SAP Basis experience in SAP Projects -Should have at least 2 Implementation Experience in SAP Media - SAP Basis

As an IT Service/Support Manager at DIN, you will be a crucial part of our team focused on delivering innovative technology solutions to our clients. Your role will involve overseeing the delivery of IT services to ensure they align with our business objectives. Here's what you can expect in this position: **Key Responsibilities:** - **Service Delivery Management:** - Oversee the planning, execution, and optimization of IT service delivery processes. - Ensure all IT services meet quality standards and service level agreements (SLAs). - **Team Leadership:** - Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous improvement. - Manage resource allocation and p...

We are looking for a skilled Technical Program Manager with 10+ years of experience to lead our team in Hyderabad. The ideal candidate will have hands-on experience in Java/Rest API and troubleshooting API integration issues, as well as project management skills. Roles and Responsibility Manage and drive a team of over 20 engineers to achieve project goals. Develop and implement effective workflow management tools using ITIL framework. Troubleshoot API integration issues and provide technical support. Collaborate with cross-functional teams to ensure successful project delivery. Analyze project metrics and identify areas for improvement. Implement process improvements to increase efficiency ...

We are looking for a skilled ServiceNow Developer with 6-12 years of experience to join our dynamic team in Panindai. The ideal candidate will have a strong background in configuration, day-to-day administration, and management of the ServiceNow platform. Roles and Responsibility Set up, configure, and administer the ServiceNow platform, including integrating with new systems. Identify and resolve errors, ensuring system and database management comply with policies and standards. Support end users, teams, and suppliers involved in IT Service Management. Manage the lifecycle of software version changes, plan and implement upgrades and conversions. Ensure instance security by managing password...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- En...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling Commerce Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system p...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they u...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

Work Flexibility: Hybrid What you will do: Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance. Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required . Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development. Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resource...

Job Title: Managed Services Platform Product Owner Location: Onsite Job Type: Full-time Experience Level: 10+ years Position Summary We are seeking a visionary and hands-on Managed Services Platform Product Owner to lead the end-to-end lifecycle of a next-generation managed services platform This role encompasses design, build, development, transition, and operations of the platform, ensuring it aligns with business goals, market needs, and technology trends The ideal candidate will bring a strong product mindset, deep understanding of ITSM/ITILframeworks, and experience in platform strategy, architecture, and agile product ownership Key Responsibilities Product Vision, Strategy & Roadmap De...

Looking for candidates with strong, hands-on experience in both Major Incident Management (MIM) and Problem Management. Major Incident Management (MIM) We are looking for someone who can: Take complete ownership of P1 and P2 incidents from initiation to resolution. Drive and coordinate incident bridges, ensuring all technical teams are aligned. Communicate effectively with stakeholders and leadership throughout the incident lifecycle. Perform impact analysis, provide regular updates, and ensure timely escalations. Work under pressure and drive towards quick service restoration (MTTR improvement). Problem Management Preferred capabilities include: Proficiency in Root Cause Analysis (RCA) meth...

PF Detection is mandatory Network Engineer Role Specific Requirements Essential Skills Cisco CCNA Certification Working Knowledge of F5 LTM and DNS Exposure to the following technologies, Cisco NX-OS, Cisco Firewalls (Firepower), Palo Alto Firewalls Experience providing operational technical support to critical systems supporting major blue-chip customers in a 24 x 7 managed services data centre environment within an ITIL framework. Desired Skills Cisco CCNP Certification F5 LTM & DNS Certification Experience working with the following technologies, Cisco Firepower, Palo Alto Firewalls, IDS, IPS & Solarwinds, Blue Coat Proxy. Experience with Network Automation using Jenkins, Ansible and Pyth...

As a Field Tech Analyst-ITIL at NTT DATA in Chennai, Tamil Nadu (IN-TN), India, your role involves the following: **Role Overview:** You will be responsible for ensuring the general health and safety of devices in the Data Centre, with a focus on HP ProLiant\Blade, Oracle, and Dell PowerEdge servers. Your duties will include rack & stack, power & cable connectivity for server/network equipment, device inventory management, and understanding of the Data Centre environment. **Key Responsibilities:** - Sound knowledge of general health & safety of devices in the Data Centre - Strong knowledge of HP ProLiant\Blade, Oracle, and Dell PowerEdge servers - Rack & stack, power & cable connectivity for...

As a Java Application Support Engineer, your role involves providing L2/L3 application support for Java-based enterprise applications. Your key responsibilities will include: - Providing L2/L3 application support for Java-based enterprise applications. - Monitoring, troubleshooting, and resolving production incidents within defined SLAs. - Performing application deployments, configuration, and environment support. - Working closely with development teams for bug fixes, enhancements, and release support. - Conducting root cause analysis (RCA) and implementing preventive measures. - Supporting Camunda BPM processes by monitoring workflows, troubleshooting job executions, and deploying process ...

Good to have translation experience in JP-EN and EN-JP Accounting related experience or knowledge will be an advantage Good to have IT knowledge such ITIL framework Able to create Standard Operating Procedures with minimal supervision Proficiency required with Microsoft Office products such as MS Excel, power point and word Exceptional written and verbal communication skills in Japanese & English Japanese language certification required N-2/N-3 Good to have N1

Exp Range- 4 to 6 Location- Mumbai Must-Have** Good Knowledge of ITIL processes Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window. Good-to-Have Basic understanding of datacenter technologies Responsibility of / Expectations from the Role 1 -Incident manager 2- Implementation and deploying ITIL processes.

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category- Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

As a Field Tech Senior Associate - Techroom at NTT DATA, your role will involve: - Having sound knowledge of general health & safety of devices in Data Centre. - Demonstrating strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Performing rack & stack, power & cable connectivity for Server / network equipment. - Managing complete device inventory in the data centre. - Understanding the Data Centre environment including Power, Cooling, Security, and Processes. - Familiarity with LTO media, tape library, media backup, and restore procedures. - Providing basic support such as visual checks on devices and basic troubleshooting tasks like changing cables, SFP replacement, ...

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managin...