1788 Itil Framework Jobs - Page 14

Handling Incidents, Alerts, and Service Requests Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business Managing daily operations ensuring high availability The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs. Proper documentation, definition of technical operational concepts and guid...

As a ServiceNow Manager, your role involves developing technical solutions on the ServiceNow platform to meet the IT department's business requirements and beyond. You should possess good design knowledge and be proactive in researching new solutions based on the given requirements. Your responsibilities include but are not limited to: - Developing ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in the ServiceNow Platform - Adhering to best development practices during support and development activities - Assisting other developers in integrating existing systems with ServiceNow - Configuring the platform in collaboration with business process owners - Demonstrating expertise in Design, ...

About the Role: Were looking for a hands-on IT leader to strengthen, optimize, and scale Byline’s digital learning ecosystem — including our LMS, eLearning platforms, and IT infrastructure . The ideal candidate will bring expertise in ITIL, service management, information security, and governance , along with experience managing LMS/eLearning platforms and leading cross-functional tech teams. Key Responsibilities: Oversee and enhance LMS and eLearning platforms (e.g., Moodle, TalentLMS). Lead IT operations, incident/change management , and service governance. Strengthen information security, compliance, and audit readiness . Drive system scalability, uptime, and performance optimization . Le...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationDevice Management & Intune Role Skills (Cross-Platform) Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operati...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problem...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirem...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Workday Studio Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Candidate should have good experience in core integration studio Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues ...

Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will N...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world. Your Profile Incident Management Own and manage end-to-end incident lifecycle for high-impact and recurring issues. Ensure timely logging, categorization, prioritization, and resolution of incidents. Drive incident triage and facilitate cross-functional collaboration for resolution. Lead major incid...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Device Management & Intune – Role Skills (Cross-Platform) Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth ope...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applicat...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software-related ...

Solution Architecture & Design Define and implement scalable, performant ServiceNow solutions that align with business needs. Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks. Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements. Customize and implement SRE practices for platform and associated products/applications Technical Leadership & Governance Provide architectural guidance and technical mentorship to ServiceNow developers and administrators. Conduct code reviews, technical audits, and system performance optimizations. Establish governance policies for instance management, upgrades, and...

Job Summary The App Support Lead is responsible for managing and overseeing the support and maintenance of business applications, ensuring their optimal performance and availability. This role involves coordinating with various teams and customers, managing communication with stakeholders, and implementing strategies to enable more automation. Leading a team of support executives includes providing guidance, coaching, and mentoring teams to ensure high-quality support services are delivered. Key Responsibilities Team Management: Oversee support teams, ensuring adherence to performance standards and service level agreements Ticket Management: Prioritize and manage incident tickets, ensuring t...

Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services) Knowledge & experience of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform. Aware of best development practices during implementation & coach other team members to follow best practices. Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members Exposure to ITIL Framework, IT Management Tools Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach Ability to work under pressure and handle cr...

Within the Customer Services & Delivery (CS&D) division, the Enterprise Cloud Services (ECS) Delivery Team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe. What youll build : As an IT Technology Consultant, you will be responsible for: Handling Incidents, Alerts, and Service Requests Delivery...

Your roles and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. You will be mainly accountable for: Oversee end-to-end SIAM operations with s...

LARGEST IT CONSULTING FIRM HIRING IN LARGE NUMBER please send cv on it@contactxindia.com call on 7738402343 / 9357914033 Requirements: Candidates should have prior working experience in S erviceNow Implementation projects only ( Not enhancements, Managed services) Knowledge & experience of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform. Aware of best development practices during implementation & coach other team members to follow best practices. Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members Exposure to ITIL Framework, IT Management Tools Ideal candidate should have...

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Consumer & Community Banking Team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. **Key Responsibilities:** - Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful busi...

Join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Consumer & Community Banking, you will play a vital role in ensuring the operational stability, availability, and performance of production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. **Key Responsibilities:** - Analyze and troubleshoot production application flows to ensure end-to-end application or i...