707 Itil Framework Jobs - Page 13

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally, you will collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve incidents and problems in business system components.- Create and implement Requests for Change (RFC) to enhance operational stability.- Update knowledge base articles to facilitate effective troubleshooting.- Collaborate with vendors to address technical issues.- Assist service management teams in analyzing and resolving issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience with incident and problem management processes.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Engineering Planning and Deployment SolutionMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP Summary :As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems. Roles & Responsibilities:To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership.Pass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required.- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsAdvance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc).- Must To Have Skills: Proficiency in Enterprise Network Operations.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education with CCNA and CCNP certifications is required. Educational Qualification-15 years of full-time education required -Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Qualification 15 years full time education CCNA CCNP

Candidate should be PMP certified with 12+ Years of SAP Experience with engineering background . - Should have worked as Project Manager for at least 2 large engagements for Onsite offshore Model - Should have worked as Project Manager for at least 2 ends to end implementation and 2 Production Support for Basis projects Upgrade/Migration - Should have worked on ITIL Framework. - Should have Domain experience with industrial. - Excellent Client facing skill. - Excellent Communication Skill. - Excellent attitude to resolve ambiguity. - At least SAP Basis experience in SAP Projects -Should have at least 2 Implementation Experience in SAP Media - SAP Basis

Job Details SkillChange Manager Experience3+ Years Location- Bangalore Notice Period Immediate to 15 Days Employee typeContract to Hire JD Incident ManagementCo-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem ManagementManage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems Root Cause Analysis & Post Mortem reviewsChair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner. ReportingProduce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc; hold regular meetings with internal support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. CommunicationDeliver & manage high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organization; provide a practical representation of the Customer view within IT and the Service Centre; attend Customer meetings, review SLA performance, take part in new projects and represent the Service Centre viewpoint & input. Please Share your Updated CVs to sushma.kadari@ideslabs.com First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Servicenow Developer ITSM Secondary Skills - MS Azure Certifications (if any) Job description ServiceNow Administrator Overview We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform Responsibilities Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e g , overseeing integration with new systems Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions Manages instance security including password standards, user/group access, access control rules and auditing Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration Technical governance to ensure a seamless user experience that aligns with the platform design strategy Responsible for technical documentation, compliance Experience and Qualification Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience) Minimum 5 years of experience as a ServiceNow Administrator Strong knowledge of ServiceNow administration, configuration, and customization Experience with scripting (JavaScript, Glide, REST/SOAP APIs) Understanding of ITSM and ITIL frameworks ServiceNow Admin certification Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations Strong problem-solving, analytical, and communication skills Experience with Agile or Scrum methodologies Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

Driven by the passion to improve quality of peoples lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. Position Overview: As an Infor Finance System Analyst, you will be responsible for providing advanced support and solutions for operational issues within the EMEA region. You will leverage your expertise in Infor LN ERP Finance applications to troubleshoot, customize, and enhance the system, ensuring alignment with strategic operations and governance processes. Your role will involve collaborating with various stakeholders to identify and implement solutions for new business requirements, contributing to the overall efficiency and effectiveness of the ERP system. What You Will Do: Support for operational issues in the EMEA region. Troubleshoot and analyze root causes, providing technical advice or resolutions to the support team and solutions to business units. Support operational projects by implementing required configurations, customizations, training, and testing. Serve as the internal ERP specialist in Finance for the ERP System Infor LN and Financial Applications area. Participate in discussions to identify solutions for new business requirements. Align with Process Governance for implementing strategic operations and improving daily operations. What You Bring: Prior experience in managing ERP operations and support. 5+ years of experience with Infor LN ERP Finance applications, preferably in the manufacturing industry. Experience in ERP rollout or project management in global projects. Masters degree or higher in finance. Certification/Licenses/Specialized Knowledge: Infor ERP LN functional and technical knowledge. Software Development Life Cycle. ITIL Framework. Database (Oracle/MS SQL). File Transfer Systems. Who we are At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Knowledge and practical experience of EMC Storage SAN; NAS technologies and replication. Have a practical working knowledge EMC Unity;EMC Power store and Vplex ;EMC Isilon Storage Boxes with replication technologies. Provide performance tuning and troubleshooting of all DELL storage technologies. Performance analysis of the environment is mandatory requirement. In depth understanding about SAN fabrics and Host to SAN connectivity/Performance Management Configuration Management and Capacity Management Good working knowledge Fabric Switches Brocade/Directors/Enclosers. Need to have knowledge storage operations using ITIL Framework Incident Management Problem Management; Participate in Change release management Plan Implement routine normal complex changes Participate in CAB and TAB Raise change requests where required. Storage SME are responsible for Monitoring Incident and Change.Ability to lead escalations within Storage and cross platform. Primary Skills SAN Storage EMC Storage EMC Unity EMC Vplex PMAX Powerstore EMC ISILON Brocade Switches Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of "22.5 billion.

Role - Service Desk Lead Location - Hyderabad exp : 5 to 8 years Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues. International Call Taking experience to handle Escalation calls Basic ticketing of all types of issues using appropriate CRM Toolset Globally monitor, triage, and escalate all system problems. (Working) Knowledge of Incident Management, Major Incident Management and Problem Management Tools Managing the day-to-day operations of the team and ensuring the quality of the deliverables Ensuring the weekly and monthly reports to be delivered on time Maintaining consistent team performance Identifying strength & weakness of team member, by then utilizing them effectively Providing appropriate inputs to the Problem Manager, thereby reducing the incident flow Identifying the process gap within Towers and filling the gaps accordingly for hassle-free delivery Regulate staffing (make alternate arrangement during criticalities) Tracking tasks and monitoring the day-to-day activities and progress of work Handle pre-shift & post-shift huddles to ensure information is cascaded properly Ensure that the project deliverables are met according to the required standards Communicate technical, process and project level updates to all the team members Identify & cross-skill team members to use the resources effectively during contingencies Identify and Implement Service Improvement Plans

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills

Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: -Relevant 6+ Years of exp - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

ROLE AND RESPONSIBILITIES Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced knowledge of Moogsoft and APEX solutions. As a member of the Wipro team you will be required to Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps Incident Management platform. Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring, logging, and ITSM tools. Develop and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes. Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms. Define and enforce best practices for the configuration, utilization, and administration of both Moogsoft and Apex AIOps. Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments. Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Moogsoft and Apex AIOps. Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations. Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Moogsoft and Apex AIOps. Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential. Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms. Understanding of ITIL frameworks and incident management processes. PREFERRED S Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform. Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform. Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms. Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods. Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms. Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms. Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams. Ability to document technical solutions clearly and concisely for both platforms. Experience with version control systems (e.g., Git). GOOD TO HAVE S Experience with other AIOps platforms or event management tools. Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their monitoring and event management services, and how they integrate with Moogsoft and Apex AIOps. Understanding of security best practices for AIOps platforms and integrations. Experience with agile development methodologies. ADDITIONAL NOTES The successful candidate will be a self-starter with a passion for data visualization and problem-solving. This role may involve working closely with cross-functional teams to implement and support their monitoring needs. Rate up to 150K Location flexibility Yes Customer round Yes ExP :- 8 +years(B3 band) Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Moogsoft AIOps. Experience5-8 Years.

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required

ITIL framework knowledge and operational experience in Service Request & Catalogue Management. Should have strong understanding Configuration procedures and guidelines with responsibilities include the following: Managing Service Request Lifecycle across different Categories Managing Service Catalogue including tool enablement Work with the service towers; manage the population of customer end-to-end technical service catalogue. Mandatory Skills: Process Advisory. Experience3-5 Years.

3-5 years of experience in Problem & Knowledge Manager ITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management. Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIRs, producing RCAs Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc. Experience in defining processes and driving their maturity & providing delivery in multi-tower environments. Ensuring that all Service Towers interface into the overarching process framework & removal of SILOs Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process Be responsible for maintaining a Problem Management Database including a Known Error Database Review & approve the knowledge article Coordinate with the technical teams to get the KB (Knowledge base) article update Mandatory Skills: Process Advisory. Experience3-5 Years.

ITIL framework knowledge and operational experience in Change Management & Release Management. Worked as Change and Release Coordinator Coordinate Change & Release planning and Participate in CAB meetings to discuss release scope and/or roadblocks Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes Good Communication skills - Verbal and Written Mandatory Skills: Process Advisory. Experience3-5 Years.

We are looking for an experienced Senior Network Engineer with strong expertise in SD-WAN and extensive background in enterprise and telecom network infrastructure. This role involves supporting and monitoring our global network infrastructure to ensure high availability and reliability. Position Requirements Bachelors degree in Technology or any related field. Minimum 9 years of experience in enterprise or telecom network infrastructure. Excellent communication skills (written and oral), with the ability to effectively interact with both technical and non-technical staff. Strong presentation skills, quick learner, self-initiated, and a team player. Open to working in shifts to provide 24x7 support and monitoring. Strong interpersonal skills to collaborate with diverse teams. Exceptional analytical and problem-solving capabilities with demonstrated ability to meet deadlines. Experience managing requests, changes, and incidents for network infrastructure. Ability to work with global teams on IT projects. Strong time management skills to handle multiple tasks and meet tight deadlines. Self-motivated, constructive, and positive attitude. Familiarity with ITIL framework and infrastructure management processes. Technical Skills Expertise in troubleshooting large data center and WAN network environments. Proficient in Routing, Switching, Wireless, Load Balancers, WAN Optimizers, DNS, DHCP, VXLAN, and VPN. Knowledge and hands-on experience with automation/scripting for task automation. Expert knowledge of at least one major cloud technology: Azure, AWS, or GCP . Hands-on experience with SD-WAN products such as SilverPeak . Deep understanding of network device administration: Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless. Experience with Fiber Optic networks, MPLS/WAN/LAN management. Expert level knowledge of routing protocols like BGP and OSPF. Experience with large deployments of Infoblox and Aruba ClearPass. In-depth knowledge of network protocols including VRRP, HSRP, STP, LACP, SNMP. Strong customer focus and end-user service orientation. Proficiency with productivity tools: Word, Excel, PowerPoint, and Visio. Certifications CCNP certification or equivalent is highly desirable. Responsibilities 24x7 remote network monitoring and management. Ownership of network issues and providing support for corporate and shared network environments. Drive resolution for critical P1/P2 network issues (Break-Fix). Coordinate with external vendors on operational issues and projects. Provide hardware support and maintenance for all networking equipment. Manage existing and new networking solutions, ensuring network uptime and stability. Lead network-related projects like site expansion, hardware refresh, and technology upgrades. Handle escalations from L1/L2 teams and provide timely resolutions. Document outages and circuit downtimes; manage incident reporting. Identify corrective actions for critical incidents and lead problem management efforts. Collaborate with internal users to assess network needs and design solutions. Maintain comprehensive documentation and change control processes. Mentor junior engineers and provide guidance during network changes. Monitor event logs proactively to identify and resolve potential issues. Attend and actively participate in scheduled network change meetings. Ensure proper shift handover and timely updates between shifts. Additional Information Night shift or rotational shift hours. 5 days work week. Cab facility will be provided for commuting. Virtual Interview

We are hiring a Technical Support Engineer with proven expertise in the ServiceNow Platform to join one of our esteemed MNC clients. This is an excellent opportunity for professionals looking to work in a dynamic, growth-oriented environment and provide critical support on a global enterprise platform. Key Responsibilities: Provide L2/L3 technical support for the ServiceNow platform , ensuring timely resolution of incidents and service requests. Analyze system issues using log files , monitoring tools, and standard debugging practices. Troubleshoot and support various modules like Incident Management, Service Catalog, SLA Management, Workflows, Approvals, Customer Service Management , and more. Work with stakeholders to ensure smooth defect management, knowledge base maintenance , and escalation handling. Debug and resolve issues in JavaScript code and other client/server scripts used in ServiceNow. Collaborate with cross-functional teams to maintain platform stability and performance. Required Skills & Experience: 3+ years of hands-on experience supporting the ServiceNow platform in a technical role. Strong experience troubleshooting web applications and JavaScript . Proficiency in analyzing application logs , identifying root causes, and applying fixes. Knowledge of ITIL processes and experience with incident, problem, and change management . Excellent communication skills (both verbal and written) with the ability to interact with global clients and internal teams effectively. Demonstrated ability to work under pressure and resolve complex issues with a creative problem-solving approach . Preferred Qualifications: ServiceNow Certifications (CSA/CIS) are a plus. Experience with ServiceNow upgrade/patch cycles . Familiarity with integration protocols (REST, SOAP) is a bonus. Why Join Us? Opportunity to work with a leading MNC client Exposure to enterprise-level tools and global support environments Growth-focused culture with career advancement opportunities

Role & responsibilities This role will be responsible for overall infrastructure & datacenter management of Yokogawa India limited where, candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 10-15 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Data center, High availability, Disaster Recovery, Business Continuity plans Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities Expertise in managing and supporting Microsoft 365 workloads Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects Preferred candidate profile Education : Masters/Bachelors degree in Information technology or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that any issues are addressed promptly and effectively, while maintaining a focus on delivering high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with service desk software and ticketing systems.- Ability to analyze and improve service desk performance metrics.- Familiarity with ITIL framework and service management principles. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Assist in troubleshooting and resolving application issues.- Stay updated with industry trends and advancements in application design and development.- Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and workflows.- Familiarity with ITIL framework and its implementation.- Ability to translate business requirements into technical solutions.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job :- 7- 9 years of experience in Storage technologyKey Responsibilities:-Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.Alert and resolve any performance issues and notify end-users. Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.Plan and implement best practices for SAN solutions.Create and update documentation for storage procedures.Troubleshooting Critical Storage issue related to Pure and NetApp.Provide architecture recommendations.Planning and Execution of Storage based Migration.SAN allocation/deallocation of Block Storage Technical Experience:Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.Good knowledge on SAN Storage like ISCSI and FCP protocols.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Azure Cloud certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Supervise the team.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Red Hat OpenShift Good to have skills : Ansible on Microsoft Azure, Linux, KubernetesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting and resolving technical issues related to cloud environments.- Collaborate with cross-functional teams to ensure alignment on project goals and deliverables.- Maintain & Run Management:Perform regular operational activities, including monitoring, troubleshooting and configuration changes. Operations of infrastructure and service stacks in Cloud. System management (upgrading, patching and tuning), compliance, capacity and performance management. Installation and upgrade of third-party products. Maintain and ensure high-availability on server or application level (through clustering or stand-by hosts).- Solution Deployment:Build and manage infrastructure resources, installation of Linux Operating System (Red Hat) on physical and virtual servers, on-prem and in cloud [Azure/GCP] using IaaS, PaaS and other technologies. Customer Support:Deliver exceptional support to internal and external stakeholders, ensuring high satisfaction level. Security & Vulnerability Management:Ensure compliance by onboarding all devices to respective security tools and, proactively improve stability and performance. Incident Response:Lead the investigation and response to performance or security issues, including root cause analysis and implementing corrective actions. Expertise & Development:Stay up to date with the latest technology trends and proactively innovate current approaches and solutions. Focus on automation opportunities.- Collaboration:Work closely with other areas to ensure seamless integration on technologies and processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OpenShift.- Good To Have Skills: Experience with Linux, Kubernetes, Ansible on Microsoft Azure.- Strong understanding of cloud infrastructure and services.- Experience with automation tools and scripting languages.- Familiarity with container orchestration and management. 3+ years of experience in System Administration in a highly critical environment.- Expertise in Red Hat Linux 8 and 9. (Satellite, installation, system monitoring and maintenance, backup and recovery, tuning and troubleshooting, etc.)- Experience with deployment and operation of cloud resources (GCP, Azure)- Proficiency in automation of installation and deployment (Red Hat Satellite, Ansible, Terraform )- Experience with containerization and related tools (K8s, ArgoCD, Podman, Open Shift )- Experience in Server Clustering, Monitoring tools, DB administration, Network, Authentication, IP Protocol, Encryption and Active Directory is a plus.- Understanding and practical experience of ITIL framework- High commitment to delivery; adaptability & flexibility; strong sense of self-responsibility & ownership.- Drive to gain expertise on new technologies.- Good communication and analytical skills.- Proficiency in written and spoken English. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job :- 7- 9 years of experience in Storage technologyKey Responsibilities:-Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.Alert and resolve any performance issues and notify end-users. Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.Plan and implement best practices for SAN solutions.Create and update documentation for storage procedures.Troubleshooting Critical Storage issue related to Pure and NetApp.Provide architecture recommendations.Planning and Execution of Storage based Migration.SAN allocation/deallocation of Block Storage Technical Experience:Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.Good knowledge on SAN Storage like ISCSI and FCP protocols.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Azure Cloud certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Supervise the team.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Provide technical expertise and guidance to ensure successful application design.- Conduct regular reviews and assessments to ensure application design meets quality standards.- Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring and customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education