1788 Itil Framework Jobs - Page 13

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to trouble...

Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EMC Storage Area Network (SAN) Administration, HPE SAN Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRole:EMC SAN Storage AdministratorRole Description:Storage Administrator will be responsible for the configuration, management, and troubleshooting of EMC storage systems. This role involves ensuring optimal performance, availability, and scalability of stora...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to trouble...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stake...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EMC Storage Area Network (SAN) Administration Good to have skills : HPE SAN AdministrationMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRole:EMC SAN Storage AdministratorRole Description:Storage Administrator will be responsible for the configuration, management, and troubleshooting of EMC storage systems. This role involves ensuring optimal performance, availability, and scalability of storage i...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years of full time eduaction Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software issues to ensure seamless o...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Your Role Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). Drive CAB/ECAB meetings and ensure compliance with Change Management processes. Oversee service level management (SLM) and ensure adherence to ITIL standards. Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. Support process audits, compliance checks, and escalatio...

Job Opportunity for Service Delivery Engineer for Pune location. 5 days working-Hybrid culture Shift-12:30 to 9:30 pm Interested can share profile at pooja.sharma@smith-nephew.com Role Overview: The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective management and delivery of IT service requests, incident resolutions, and system enhancements. This role ensures business continuity by maintaining application stability, coordinating with stakeholders, and driving continuous improvements across the application lifecycle . Responsibilities: Application Support (80%) Incident Management/...

Role & responsib Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SD-WAN Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedic...

Description: Sr. Network Security Specialist Certifications Preferred:FortiGate / Palo Alto Location:Any (Mumbai Bangalore Pune Hyderabad Chennai) Role Description: Understanding customer/project requirement and work on solutions in accordance to the requirement for Network Security Prepare HLD LLD Migration plan and other documents to facilitate the Design and Deployment Post deployment be part of operations to facilitate smooth operations and train Operations team members Responsible for certain technological/functional areas with frequent Co-ordination with various stake holder providing feedbacks and updates Skill Sets: Sizing Design Deploy & Manage Firewall IPS Content Filtering & other...

Description: Sr. Network Security Specialist Certifications Preferred:FortiGate / Palo Alto Location:Any (Mumbai Bangalore Pune Hyderabad Chennai) Role Description: Understanding customer/project requirement and work on solutions in accordance to the requirement for Network Security Prepare HLD LLD Migration plan and other documents to facilitate the Design and Deployment Post deployment be part of operations to facilitate smooth operations and train Operations team members Responsible for certain technological/functional areas with frequent Co-ordination with various stake holder providing feedbacks and updates Skill Sets: Sizing Design Deploy & Manage Firewall IPS Content Filtering & other...

As a Field Tech Associate - DSS at NTT DATA, your role involves being a contributing member of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. It is essential to continuously learn new and emerging technologies as needed, guided by business requireme...

As a Field Tech Associate-DSS at NTT DATA in Mumbai, Maharashtra, India, your role involves being a contributing member of the EUC Team to provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. You will work on Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) activities for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. It is essential to learn new and emerging techn...

Role Overview: As a Change and Release Manager at Lumen, you will be responsible for overseeing the lifecycle of IT changes and releases. Your primary focus will be to ensure minimal disruption to services while maintaining compliance, performance, and security standards. By leading the Change Management process and coordinating release schedules across multiple applications and teams, you will play a crucial role in ensuring effective implementation of changes and releases. Key Responsibilities: - Own and manage the Change Management process, including leading the analysis, documentation, and implementation of changes. - Evaluate risks associated with proposed changes, such as impact on ava...

You are passionate about digital manufacturing processes and driven by the vision of sustainable and resilient production. Join the team at MHP India to help shape the successful digital future of clients. **Key Responsibilities:** - Planning and execution of SAP projects in the manufacturing environment from effort estimation and implementation to workshops and trainings - Implementation & Support of end-to-end logistics processes with a focus on SAP Digital Manufacturing (SAP DM) - Working closely together with colleagues in Germany and being a sparring partner for them **Qualifications:** - A completed degree and at least 5 years of professional experience in consulting or in-house consul...

As an IT Support Specialist at SitusAMC, you will play a critical role in providing first call resolution (FCR) for incidents and service requests within the organization. Your responsibilities will include responding to telephone calls, emails, and tickets from users, assigning work orders to appropriate support teams, and ensuring timely closure. You will diagnose and resolve hardware, software, and network problems for end users, while also managing the technology infrastructure to support IT services such as personal computers, networks, servers, and more. Key Responsibilities: - Provide first call resolution for incidents and service requests - Diagnose and resolve hardware/software/net...

As a Lead Business Analyst with expertise in the telecom domain and proficiency in ServiceNow, your role will involve driving the design, implementation, and optimization of ServiceNow solutions to support telecom service offerings. You will collaborate with stakeholders to gather and analyze business requirements, translate them into functional specifications, and suggest platform configurations and customizations. Your responsibilities will include managing the backlog, designing solutions, communicating with stakeholders, creating detailed documentation, participating in testing, identifying areas for process improvement, and supporting bug fixing. Key Responsibilities: - Collaborate with...

Role - Solution architect Exp Req- 7 yr into Solution Design into ITSM, ITIL Bid Management loc - All over India Must Have exp in Digital Transformation & Solution Architect CTC- Upto 18 to 25LPA WFO | US Shifts | 5 Day's working Immediate Joiner

Primary Duties & Responsibilities Provide highly effective and quality incident response and technology services for the Service Management solution. Collaborate with other Information Technology and Service Delivery technology leaders to effectively design, implement and support ITSM enhancements. Develop and maintain strong working knowledge of the Freshservice Service Management cloud solution. Continuously assess new feature releases for impact to current processes and opportunity for improvements. Manage and support the data accuracy and completeness of the Service Management user data; adhere to and promote data compliance and best practices. Effectively managing and supporting the ITS...