1384 Itil Framework Jobs - Page 12

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applicati...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functiona...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applicati...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for creating efficient and effective solutions that align with the organization's goals and objectives. Your typical day will involve collaborating with cross-functional teams, analyzing busine...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft IntuneMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-relate...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

Your role 3+ years of experience in Blue Yonder WMS Discrete, Support product queries and customers with operational challenges and perform development of Minor Enhancements and work on Continuous Improvement Activities. Interface level troubleshooting between various upstream and Design and develop Blue Yonder WMS Discrete solutions. Assist in configure and customize Blue Yonder applications. Design business workflows to ensure proper application mapping/flow.Develop interfaces on BY Integrator to ensure proper integration with other systems. Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based te...

Job Summary The App Support Lead is responsible for managing and overseeing the support and maintenance of business applications, ensuring their optimal performance and availability. This role involves coordinating with various teams and customers, managing communication with stakeholders, and implementing strategies to enable more automation. Leading a team of support executives includes providing guidance, coaching, and mentoring teams to ensure high-quality support services are delivered. Key Responsibilities Team Management: Oversee support teams, ensuring adherence to performance standards and service level agreements Ticket Management: Prioritize and manage incident tickets, ensuring t...

Pls share your CV's - rezon.rhema@hindujatech.com Lead and manage SAP AMS operations across multiple modules and landscapes (ECC / S/4HANA / PI / other components). Manage a global team of functional and technical consultants, ensuring SLA adherence for incidents, service requests, problem management, and change requests. Act as the escalation point for SAP support issues and ensure timely resolution with quality deliverables. Establish and track KPIs, SLAs, and reporting metrics for AMS performance. Partner with business stakeholders to understand priorities, align IT support with business needs, and drive value-added initiatives. Oversee incident triage, root cause analysis, and problem re...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve t...

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...

Project Role Description: Provide first-level support to end users by understanding and documenting issues, adhering to process and quality standards, and delivering excellent customer service. Key Responsibilities: Handle calls, chats, and emails from end users, providing L1 support and resolution. Create and manage Service Requests or Incidents based on issue type. Escalate priority incidents to SMEs and ensure timely updates and resolution. Maintain accurate and up-to-date incident records throughout the lifecycle. Ensure incidents resolved at the Service Desk are marked as First Time Fix . Close completed Incidents/Changes/Requests with proper documentation. Track knowledge base usage an...

You have experience in supporting Oracle E-Business Suite (EBS) and Oracle Fusion Applications. You are familiar with key Oracle modules such as P2P, O2C, and GL. You understand the ITIL framework and processes including Incident, Problem, Change, Configuration, and Service Request management. Additionally, you have experience with ticketing systems of any ITSM tools. You possess good knowledge of Oracle database queries (SQL) for troubleshooting and writing scripts. Your ability to communicate effectively with business users and technical teams sets you apart. Furthermore, you demonstrate analytical and problem-solving skills with attention to detail.,

Role Overview: At PwC, you will be part of the managed services team focusing on providing outsourced solutions and supporting clients across various functions. Your role involves streamlining operations, reducing costs, and enhancing efficiency by managing key processes and functions on behalf of organizations. You will utilize your skills in project management, technology, and process optimization to deliver high-quality services to clients. Specifically, in managed service management and strategy, you will be responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will revolve around continuous improve...

As a Multilingual Support Analyst fluent in Dutch, you will be a proactive and customer-focused member of the L2 Service Desk team at CGI. Your responsibilities will include providing technical support to end users, troubleshooting and resolving incidents, and ensuring a high level of customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users. **Key Responsibilities:** - Provide Level 2 technical support for hardware, software, network, and application-related issues - Handle escalated tickets from L1 service desk and ensure timely resolution - Communicate effectively with end users in Dutch and English via phone, email, and remote tools ...

**Role Overview:** As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will also collaborate with transformation colleagues to facilitate the transition of new services and processes to production as part of the strategic Beacon program. **Key Responsibilities:** - Support business usage of the Oracle Fusion platform and provide ...

You will be responsible for the implementation and post go-live support of various ITSM tools such as ITSM Remedy, SmartIT/MyIT, Smart reporting, CMDB, and Asset Management, ensuring adherence to agreed SLAs. Your role will involve administration, operations, customizations, integrations, and development of ITSM remedy, following standard best processes. Key Responsibilities: - Provide implementation and post go-live support on ITSM Remedy, SmartIT/MyIT, Smart reporting, CMDB, and Asset Management - Administer, operate, customize, integrate, and develop ITSM remedy - Ensure adherence to agreed SLAs and follow standard best processes Qualifications Required: - Bachelor's degree in relevant fi...

You have 3 to 5 years of prior experience in application support and maintenance (L2/L3 support). You possess strong support skills with SQL, PLSQL, Triggers, and Packages. Additionally, you have exposure to the ITIL Framework and understand incident, problem, change, and release management processes. Your troubleshooting and development experience is commendable with Oracle, SQL Server, or any other RDBMS. You have a working knowledge of PL, SQL and have bug-fix and development experience on web and standalone applications built on Java/J2EE technologies. Moreover, you understand JAVA Web Services, Microservices, Angular, Struts, Spring, Hibernate, and have experience working on IT Service ...

As an Operations Manager- Technical at our company located in Gurugram, Udyog Vihar Phase 4, your role is crucial in leading our technical team. Your responsibilities will include: - Leading and managing the technical operations, providing direction, guidance, and mentorship to team members. - Overseeing the planning, deployment, and maintenance of IT infrastructure and systems. - Developing and implementing operational policies, procedures, and standards. - Collaborating with cross-functional teams to define requirements, design solutions, and implement technical projects. - Monitoring key performance indicators (KPIs), metrics, and service level agreements (SLAs). - Ensuring compliance wit...

Be a ServiceNow Developer for ServiceNow! Build high-quality, scalable, and secure ServiceNow applications. Learnings first: Get to learn and work on the latest ServiceNow Application & Platform features. End-to-end ownership: Directly interact with the users & product owners, innovate & identify opportunities for continuous enhancements, and drive solutions until deployment. Independently design, code, and debug complex applications that are integrated with multiple systems. Explore the latest ServiceNow features and evaluate them for adoption. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-maki...

Essential Functions Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and hand...

This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are primary team for APAC & ME ...

Candidate should be PMP certified with 12+ Years of SAP Experience with engineering background . - Should have worked as Project Manager for at least 2 large engagements for Onsite offshore Model - Should have worked as Project Manager for at least 2 ends to end implementation and 2 Production Support for Basis projects Upgrade/Migration - Should have worked on ITIL Framework. - Should have Domain experience with industrial. - Excellent Client facing skill. - Excellent Communication Skill. - Excellent attitude to resolve ambiguity. - At least SAP Basis experience in SAP Projects -Should have at least 2 Implementation Experience in SAP Media - SAP Basis