707 Itil Framework Jobs - Page 11

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the design and development of applications.- Conduct requirement analysis and translate them into technical specifications.- Provide guidance and mentorship to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, Certified ServiceNow ITSM Fundamentals.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management processes.- Knowledge of ITIL framework and best practices.- Experience in designing and implementing ITSM solutions.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Noida office.- A Bachelors Degree in Computer Science, IT, Engineering, or related field is required. Qualification Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in discussions to refine application designs, ensuring they align with business objectives while maintaining a focus on user experience and efficiency. Your role will also include testing and validating applications to ensure they meet the defined requirements, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Mentor junior team members to enhance their skills and knowledge in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and methodologies.- Familiarity with agile development practices and tools.- Experience in user interface design and user experience best practices. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow App Engine Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design process- Conduct regular team meetings to ensure alignment and progress- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine- Strong understanding of ITIL framework- Experience in designing and implementing ServiceNow applications- Knowledge of JavaScript and AngularJS for customization- Hands-on experience in integrating ServiceNow with other systems Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow App Engine- This position is based at our Hyderabad office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle PeopleSoft Financials Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of business applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve application issues.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Develop and maintain technical documentation for support processes.- Implement system enhancements and upgrades.- Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle PeopleSoft Financials.- Strong understanding of SQL and database management.- Experience in troubleshooting and resolving application issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in application support and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle PeopleSoft Financials.- This position is based at our Jaipur office.- A 15 years of full time education is required. Qualification 15 years of full time education

1) Job Purpose The Service Delivery Manager HIS & Infrastructure Management is responsible for overseeing the hospital’s HIS applications, IT infrastructure , ensuring seamless functionality, availability, and performance. This role focuses on operations management, process improvement, capacity planning, technology evaluation, and vendor management while ensuring compliance with industry standards and hospital requirements. The incumbent will play a strategic role in enhancing IT service delivery, supporting digital transformation, and optimizing hospital IT systems to improve patient care and operational efficiency. 2) Dimensions 1. Scope : Manages both HIS applications and IT infrastructure across the hospital. 2. Team Size : Leads teams handling HIS support & development, infrastructure management (data centre, cloud, network, and security). 3. Systems Managed : HIS, EMR, Pharmacy, Patient Portal, Infrastructure (Servers, Cloud, Network, Security, Storage). 4. Stakeholders : Works closely with hospital departments, IT vendors, solution providers, and regulatory bodies. 5. Budget Responsibility : Oversees IT procurement, cost optimization, and infrastructure investment planning. 3) Job Context & Major Challenges Job Context 1. The hospital relies heavily on HIS applications and IT infrastructure for seamless patient care, clinical operations, and administrative processes. 2. The role demands continuous uptime, data security, application enhancements, and infrastructure scalability to support evolving hospital needs. 3. The integration of HIS with other hospital systems (Billing, Pharmacy, Lab, Radiology, and Patient Portals) requires robust architecture and governance . 4. The healthcare industry is rapidly evolving , necessitating the adoption of new technologies , compliance with regulations, and implementation of best practices. 5. Major Challenges 6. Ensuring 99.9% uptime of HIS applications and IT infrastructure to prevent disruptions in patient care. 7. Managing legacy HIS systems while driving upgrades and digital transformation initiatives. 8. Ensuring data security, compliance (HIPAA, GDPR, NABH), and cybersecurity amid increasing cyber threats. 9. Handling multi-vendor coordination for HIS support, cloud services, and IT infrastructure solutions. 10. Managing growing demands for system scalability, user support, and new feature development . 4) Principal Accountabilities A. Operations Management 1. Oversee HIS application support , including issue resolution, user enablement, and daily operations. 2. Manage end-to-end IT infrastructure , including servers, cloud platforms, networking, security, and storage . 3. Ensure uptime management for HIS and infrastructure components to meet hospital SLAs. 4. Drive incident management to resolve critical system failures promptly. 5. B. Process Management & Optimization 6. Establish IT governance frameworks to ensure smooth operations, change management, and compliance. 7. Standardize incident, change, and release management processes for HIS and IT infrastructure. 8. Implement ITIL best practices to improve service efficiency and minimize downtime. 9. Deploy SOPs for HIS application management, infrastructure monitoring, and IT security controls . B. Evaluation of New Relevant Technologies 1. Assess emerging healthcare IT trends such as AI, cloud-based HIS, automation, and security solutions. 2. Identify opportunities to modernize HIS applications and integrate new functionalities. 3. Evaluate and recommend cloud migration, virtualization, and infrastructure upgrades . 4. Stay updated with industry regulations and compliance standards to ensure hospital IT alignment. C. Capacity Planning & Scalability 1. Plan for future capacity needs in terms of IT infrastructure, application scalability, and data storage. 2. Forecast hardware, software, and cloud infrastructure requirements based on hospital growth. 3. Optimize network bandwidth, server load balancing, and database performance . 4. Ensure data backup, disaster recovery planning, and failover mechanisms are in place. D. Uptime & Performance Management 1. Monitor HIS system uptime, response times, and performance metrics to maintain high availability. 2. Ensure 24/7 monitoring of critical infrastructure (servers, storage, cloud, and databases). 3. Implement proactive system health checks, security patching, and risk mitigation plans . 4. Drive regular performance audits and continuous improvement initiatives . E. Solution Designing & Implementation 1. Design scalable and secure HIS architectures aligned with hospital operational needs. 2. Oversee integration of HIS with third-party applications (e.g., Lab, Radiology, Pharmacy, and Finance). 3. Implement robust security frameworks to safeguard patient data and prevent breaches. 4. Lead new IT implementations, cloud migrations, and infrastructure modernization projects . F. Supplier & Vendor Management 1. Manage contracts and service agreements with HIS vendors, cloud service providers, and IT suppliers . 2. Negotiate SLAs, licensing, and IT procurement deals to optimize costs. 3. Conduct regular vendor reviews, performance assessments, and compliance checks . G. IT Department Reviews & Reporting 1. Conduct monthly reviews with IT teams to track progress, challenges, and upcoming projects. 2. Provide regular reports on HIS system performance, IT security, and infrastructure health to senior management. 3. Drive continuous improvement initiatives to enhance IT service delivery. Key Skills & Competencies 1. Technical Expertise : HIS applications, cloud computing, network & security, databases, ITIL framework. 2. Leadership & Stakeholder Management : Leading teams, cross-functional collaboration, vendor negotiations. 3. Strategic Thinking : IT roadmap planning, technology evaluation, risk management. 4. Problem-Solving & Decision-Making : Handling system downtimes, cybersecurity incidents, infrastructure failures. 5. Regulatory & Compliance Knowledge : NABL, DPDP, NABH, ISO 27001, data privacy laws. Qualifications & Experience 1. Education : Bachelor’s degree in Information Technology, Computer Science, or related field . 2. Experience : 12+ years in IT infrastructure, HIS application management, or healthcare IT . 3. Certifications (Preferred) : ITIL, PMP, CISSP, CISM, Cloud certifications (AWS, Azure).

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the delivery of programs, projects, or managed services.- Coordinate projects through contract management and shared service coordination.- Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools.- Strong understanding of ITIL framework.- Experience in incident management and problem resolution.- Good To Have Skills: Knowledge of IT service management tools.- Experience in service level agreement management. Additional Information:- The candidate should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

" Criticality Analysis,Service Desk,Security Incident Response ","description":" Job Title: Major Incident & Problem Manager Overview: We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts as the central point of contact during major incidents and coordinates across internal teams and external partners to drive resolution and continuous improvement. Key Responsibilities: Assess the impact and severity of major incidents; gather data to support decision-making. Act as the primary contact during critical incidents, keeping all relevant teams informed and engaged. Lead incident response efforts, including triage, technical bridges, recovery coordination, and communication. Maintain clear, timely communication with internal stakeholders, external partners, and authorities. Develop and maintain communication templates for effective incident updates. Ensure adherence to response SLAs and escalation procedures. Coordinate with external vendors for additional support during incidents. Maintain accurate records of incident response activities and decisions. Conduct thorough post-incident reviews to identify root causes and improvement opportunities. Assign and track Problem records to resolution, coordinating RCA to closure. Create and manage incident response and escalation plans. Establish metrics and reporting to track incident and problem management performance. Continuously review and update incident response plans and frameworks. Provide support and guidance to the incident response team during complex situations. Develop contingency plans for various scenarios and ensure organizational readiness. Requirements: 4+ years of experience in IT operations within a large-scale environment. 5+ years of hands-on experience leading major incident resolution. Strong background in Incident and Problem Management (5+ years). Solid understanding of ITIL processes Incident, Problem, and Change Management. Experience working with ServiceNow (or similar ITSM platforms). Familiarity with cloud platforms like AWS and Azure. Ability to work in a 24x7x365 on-call rotation. Key Skills: Incident & Problem Management Criticality Analysis Service Desk Operations Security Incident Response Communication & Coordination ITIL Framework ServiceNow Cloud Platforms (AWS, Azure) Notice period: Immediate Job location: Chennai ","

Join our Team About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:

About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:

Overview IAO PLM End User Support Responsibilities - Perform PLM Engg end user support activities on 3D exp, Enovia/CATIA & other tools - Perform engg end user support for RNTBCI users on Enovia/CATIA & other CAD/PDM applications for Operational support, assistance, methodologies, Coaching and Floor walking support. - Being an actor on the end-user incident workflow . Resolving incident at RNTBCI level in a timely manner or escalate - Provide software explanation, methodologies and coaching to end users. - Monitor local status of Engineering application: overall behaviour, performance measures,\u2026. - Good rapport with end users by ensuring quality output on technical issues Qualifications Bachelor of Engineering Essential skills *Strong trouble shooting skills CATIA/Enovia or NX/Team centre & other CAD/PDM & CAE applications *Tool Operational knowledge can be added advantage *Must have experience in Automotive CAD/PDM & CAE support *Working knowledge of Microsoft product suite *Exposure to ITIL framework Experience 1-3 Years

We are looking for a skilled Application Specialist to join our Information Technology team in Mumbai and Thane. The ideal candidate will have 2-5 years of experience in IT, with expertise in application support, production support, and IT services. Roles and Responsibility Manage user access and control functions for the organization. Ensure timely access provision to users and resolve technical issues. Coordinate with technology partners for defect resolution and provide level 1 and level 2 support to branches. Manage frontline resources to support users at branches and offices. Address IT-related issues at branches and ensure user satisfaction. Commission scorecards and manage any related IT issues. Job Any Graduate or Postgraduate degree in a relevant field. Minimum 2 years of experience in IT, preferably in application support or production support. Strong knowledge of ITIL framework and practices. Excellent communication and people management skills. Ability to learn new areas and adapt to organizational needs. Hands-on capabilities to address and resolve user-related IT issues. Good understanding of retail, home, and rural business operations. Educational QualificationAny Graduate, with specialized courses in Technology being an added advantage. Additional Info The selected candidate will be required to keep abreast with the latest trends in technology and tools to meet the organization''s needs.

We are looking for a skilled professional with 3 to 8 years of experience to join our team as an Incident & Major Incident Management specialist in Mumbai. Roles and Responsibility Manage and resolve incidents efficiently. Coordinate with teams to ensure timely resolution of major incidents. Develop and implement incident management processes. Analyze incident trends and provide recommendations for improvement. Collaborate with stakeholders to identify root causes of incidents. Ensure compliance with incident management policies and procedures. Job Minimum 3 years of experience in incident management or a related field. Strong understanding of incident management principles and practices. Excellent problem-solving and communication skills. Ability to work under pressure and meet deadlines. Experience with incident management tools and software. Strong analytical and reporting skills.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=5 to 8 , jd=As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve collaborating with various teams to develop, deploy, and support infrastructures and applications, ensuring alignment with existing standards and operational methods. You will engage in problem-solving and decision-making processes that impact both your immediate team and the broader organization, fostering a culture of excellence and continuous improvement in technology initiatives. Roles & Responsibilities- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of systems and applications to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of application development and deployment processes.- Experience with system integration and data management.- Familiarity with ITIL frameworks and best practices. Additional Information- The candidate should have minimum 5 years of experience in ServiceNow App Engine.- This position is based at our Bengaluru office.- A 15 years full time education is required., Title=Servicenow APP Engineer, ref=6566336

Apply Now Job Title Delivery Manager Job Description We're Concentrix The intelligent transformation partner Solution-focused Tech-powered Intelligence-fueled The global technology and services leader that powers the worlds best brands, today and into the future Were solution-focused, tech-powered, intelligence-fueled With unique data and insights, deep industry expertise, and advanced technology solutions, were the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with We shape new game-changing careers in over 70 countries, attracting the best talent The Concentrix Technical Products and Services team is the driving force behind Concentrixs transformation, data, and technology services We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients Hence achieving our vision Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional And were proud to be recognized with awards such as "World's Best Workplaces," ?Best Companies for Career Growth,? and ?Best Company Culture,? year after year Join us and be part of this journey towards greater opportunities and brighter futures We are seeking an experienced and dynamic Service Delivery Manager to oversee our Production Support teams The ideal candidate will have over 10 years of experience in managing production support, with a strong background in both cloud-based and legacy application environments The Service Delivery Manager will ensure the delivery of high-quality services to our clients and maintain a high level of customer satisfaction Key Responsibilities Service Delivery Management: Oversee the end-to-end delivery of production support services for both cloud-based and legacy applications Ensure that service levels and performance targets are met or exceeded Develop and implement service improvement plans to enhance service delivery quality and efficiency Manage relationships with key stakeholders and clients, ensuring their needs and expectations are met Team Leadership: Lead, mentor, and manage a team of production support engineers, fostering a collaborative and high-performance culture Conduct regular team meetings and one-on-ones to ensure alignment with organizational goals Develop training programs and career development plans to enhance team skills and knowledge Incident and Problem Management: Oversee the management of incidents and problems, ensuring timely resolution and minimal impact on business operations Implement and improve incident and problem management processes and procedures Conduct root cause analysis and implement corrective actions to prevent recurrence Performance Monitoring and Reporting: Monitor service delivery performance metrics and generate regular reports for senior management Analyze performance data to identify trends, issues, and areas for improvement Stakeholder Management: Act as the primary point of contact for clients regarding production support services Build and maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns or issues promptly Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery processes and tools Stay updated with industry trends and best practices in production support and cloud technologies Qualifications Over 10 years of experience in production support, with at least 5 years in a managerial or leadership role Extensive experience with cloud platforms (AWS, Azure, Google Cloud) and legacy systems Strong knowledge of ITIL framework and best practices Proven experience in incident, problem, and change management Excellent leadership, communication, and interpersonal skills Strong analytical and problem-solving abilities Ability to manage multiple priorities and work effectively under pressure Certification in ITIL, PMP, or relevant cloud certifications is preferred Key Skills Service delivery management Production support Cloud platforms (AWS, Azure) Legacy systems Incident and problem management Change and release management Team leadership and management Stakeholder management Continuous improvement Location: IND Bangalore 55, Divyasree Towers, Bannerghatta Main Road Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement best practices for system maintenance- Conduct regular performance evaluations Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune- Strong troubleshooting skills- Experience in system administration- Knowledge of ITIL framework- Familiarity with cloud-based technologies Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Intune- This position is based at our Chennai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Act as the ongoing interface between the client and the system or application.- Dedicate to quality and ensure client satisfaction.- Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP TM Transportation Management Good to have skills : Application PackagingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP TM Transportation Management.- Good To Have Skills: Experience with Application Packaging.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving application issues.- Knowledge of database management systems and SQL queries.- Familiarity with ITIL framework and incident management processes. Additional Information:- This position is based at our Mumbai office. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop TransformationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to address system challenges.- Implement software enhancements and upgrades.- Conduct system testing and quality assurance checks.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong troubleshooting skills in Microsoft Windows environments.- Knowledge of software deployment and configuration management.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Build Process Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key applications and systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve application-related issues.- Develop and maintain documentation for troubleshooting procedures and solutions.- Implement automation solutions to streamline application support processes.- Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Build Process Automation.- Strong understanding of software development lifecycle and best practices.- Experience with scripting languages such as Python or PowerShell.- Knowledge of ITIL framework for IT service management.- Hands-on experience with incident management and ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Build Process Automation.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Your mission and responsibilities Continuously improve the ITSM Change Management process and lead the adoption within our IT Infrastructure organization, ensuring all changes to our services are assessed, approved, and implemented with minimal risk and maximum efficiency. Task and responsibilities As the Change Management process manager, you drive process adoption with the infrastructure service delivery teams. You advocate for operational requirements to be considered in the Change Management process, in cooperation with the process owner and work towards continuously improving the process. You optimize the tooling (ServiceNow), by identifying and addressing requirements that support process efficiency. You create work instructions for the change management process where necessary. You monitor and report on change performance metrics and KPIs to all stakeholders. You facilitate CAB/CCB meetings and ensure alignment with service owners and infrastructure teams. You are responsible for the communication of changes towards all stakeholders (internal service teams, application teams, Business Partner Manager, etc.) Qualifications You have successfully completed a Master's Degree in Information Technology, Computer Science, or related fields. You convince through several years of experience in ITSM, with a focus on Change Management in infrastructure environments, ideally at Siemens Healthineers You are certified in the ITIL framework. You have a strong knowledge of the ServiceNow ITSM module and reporting platforms (PowerBI). You have very in-depth work experience in the environment of international, cross-functional teams. Additionally: To be able to operate successfully in our international working environment, you have business fluency in English and German is an additional plus. You have a very strong IT affinity and understanding of technologies and processes in global IT organizations. Planning and organizational skills in a global IT organization are necessary for your daily work, in the efficient support of your stakeholders. You are familiar with risk management and audit practices. You have the ability to comprehensively communicate value in the languages of IT and Business.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education