1384 Itil Framework Jobs - Page 10

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the t...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform-...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stake...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional tea...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible fo...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-rel...

What you will do This is a technical role responsible for managing complex database environments including Oracle and PostgreSQL databases. The role includes planning, implementation, performance tuning, and maintenance of enterprise relational database platforms with a focus on reliability, security, and automation. The ideal candidate will have a proven track record in database infrastructure operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in database se...

Roles & Responsibilities: Lead and manage the operations of Amgens Global Service Desk (Level 0 Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analyti...

What you will do This is a technical role responsible for managing complex server environments, including SQL and MySQL databases. The role includes planning, implementation, performance tuning, and maintenance of enterprise relational database platforms with a focus on reliability, security, and automation. The ideal candidate will have a consistent track record in database infrastructure operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in database service...

You will be responsible for identifying and assessing the current state of the technological infrastructure for gaps or potential improvements using your knowledge of infrastructure solutions and industry innovations. Your work will involve determining appropriate technological solutions to balance delivery and compliance, identifying gaps in current infrastructure solutions, and implementing associated improvements while ensuring compliance with technical roadmaps. You will also focus on improving the safety and security of IT applications, compliance with internal and external standards, operational readiness, supporting the bank's audit function in remediating audit points and issues to r...

As the Change and Release Management in this dynamic and flexible environment, your role involves frequent client interactions. Your key responsibilities will include: - Analyzing, prioritizing, classifying, and scheduling Requests for Change (RFCs). - Confirming the scope of the change, dependencies, and impact on the production environment. - Coordinating change and release build, testing, and implementation strategies with all necessary parties. - Escalating RFCs beyond the control of the CAB to the IT executive committee. - Reviewing implemented changes to ensure they meet their objectives. - Reviewing all outstanding RFCs and identifying trends or problems for rectification. - Facilitat...

Nocpl is looking for Change Manager to join our dynamic team and embark on a rewarding career journey. A Change Manager is responsible for managing and overseeing changes to a company's policies, procedures, systems, and processes. Job Duties : Developing and implementing change management strategies and plans, ensuring that changes are effectively communicated, implemented, and maintainedIdentifying potential areas of resistance to change and developing strategies to minimize or address resistanceAnalyzing and reporting on the results and impact of change management efforts, and making recommendations for improvementsRequirements : Experience in change management, project management, or a r...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role: ITSM Director Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: US Shift, (should be ready to work in 24 x 7 Flexible Shift) Position Overview: We are seeking a strategic and experienced ITSM Director to lead our IT Service Management (ITSM) function. The ITSM Director will be responsible for defining and implementing ITSM strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. Key Responsibilities: Develop and execute ITSM strategies...

Your Role Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). Drive CAB/ECAB meetings and ensure compliance with Change Management processes. Oversee service level management (SLM) and ensure adherence to ITIL standards. Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. Support process audits, compliance checks, and escalatio...

Job Description JC: 95510 ;Location :Pune preferable ,Hyd C2 Demand :12+yrs ServiceNow Architect (Min ServiceNow Experience 10+ yrs) JC : Design and implement scalable ServiceNow solutions across OMT, CSM, ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Expertise in ServiceNow Telco Service Management along with CSM and Telecommunication Order management for Service Delivery process, Specialized in working in domain seperated environment Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Extensive experience in ServiceNow ITSM, CMDB, and Asset Management, along with developing custom-scope...

You will join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. - Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing standard observability tools - Assist in the escalation and communication of issues and solutions to the business and technology stakeholders - Identify trends and assist in the management of incidents, problems, and...

Role Overview: As a Field Tech Associate -DSS - Desktop at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in the EUC Team, offering assistance to End Users within a Client Environment. Your tasks will be directed by operational and project goals, with assessment based on SLAs, CSFs, and KPIs that are in line with these objectives. Your duties will involve resolving Day-to-Day Incidents & fulfilling Requests following the ITIL Framework, along with executing IMAC (Install, Move, Add, Change) operations for various IT equipment and peripherals. Key Responsibilities: - Providing support to End Users in a Client Environment - Resolving incidents and fulfilling requests acco...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues ...