707 Itil Framework Jobs - Page 10

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives IT Service Desk experience5yrs Excellent troubleshooting skills (O365/VPN/Printer/Active Directory/MS-Office Packages etc.) Understanding of Windows 10/11 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, resolve tickets Experience in resolving IT issues via phone/email/chat/self-service portal or web Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows 10/11 Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) / Multi Factor Authentication (MFA) / Multi Factor Authentication (MFA), Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, MS PowerPoint, MS Teams and MS OneDrive Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays Flexible to work in a 24 x 7 Environment due to English Language Support Strong time management skills, a logical approach to problem-solving, and the ability to perform effectively under pressure Continuous commitment to professional development To provide 1st line technical support, answering support queries via phone, email, Chat and Web To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Strong interpersonal skills are a prerequisite. Ability to work effectively in a dispersed team and individually. Ticket re-assignment to L2/L1.5 if ticket unresolved by L1 (wherever applicable) Ticket reassignment to Other Resolver groups if ticket unresolved by L1 (wherever applicable) Routing / Chasing of tickets with other Resolver groups Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L1.5 / Team Lead as applicable for outage confirmation Creating child tickets and tagging them with Major ticket / problem ticket Callback the user and confirm resolution (wherever applicable) Trouble shooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox etc. as per scope document and SOW Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

-Major Incident Manager-B2 Shift Should be comfortable with 24*7 working environment Experience Atleast 3 years of experience in handling Major Incident or in a similar role. Location Hyderabad/Bangalore Skill Set : ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

About The Role SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

About The Role APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Sterling Commerce Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Roles & Responsibilities:- Expected to perform independently and become an SME and should be able to coach Team - Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the documentation of application specifications and user guides. Engage in code reviews to ensure quality and adherence to best practices. Should know how to gather SRE requirement from Tech and non-techaspect from customer. Should be able to work on rotational shifts. Must have experience in Production Application Support of OMS - Must have knowledge in ITIL framework specifically on Alerts,Incident, change management, CAB, Production deployments, Riskand mitigation plan, SLA, SLI -Must have triage and analytical skill and Should be able to handle P1/P2 bridge calls, brief about the P1/P2 to client, proactive in gathering details till RCA. Must know how to work with the Dev team, cross functional teamsacross time zones. -- Must know how retail platforms upstream and downstream integrationswork with various tracks such as dot com, warehouse management,stores etc. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Sterling Commerce. Good To Have Skills: Experience with application integration techniques. Strong understanding of software development life cycle methodologies. Familiarity with database management systems and SQL. Experience in troubleshooting and debugging applications - Must have skills in any of the automation languages like Python, shell,Java to automate periodic OMS related task/SRE task. Hands on experience in Monitoring, Logging, Alerting, Dashboarding,and report generation in any monitoring tools such asSplunk/Dynatrace/kibana. Should have knowledge on building and executing SOP, runbooks,handling any ITSM platforms (JIRA/ServiceNow) Additional Information:- The candidate should have minimum 5 years of experience in IBM Sterling Commerce. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft Exchange Server Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features.Should have knowledge of Exchange 2016 & 2019- Strong troubleshooting skill for both Servers side as well as User side & quick problem solver- Good in Communication Skill Verbal as well as Written as they need to work in global environment- Should be able to work in 24 * 5 as per business requirements- Flexible to work over the weekend as per the business requirements- Should be able to work in BAU as well as assigned migrations tasks- Providing any Post Migration Support to the end users- Should be well versed with ITIL Framework and policies- Candidate to ensure he is well aware with Incident, Problem Management & Change Management policies of each organizationCandidate to ensure that all Nomura Compliance & IT Security policies are followed rigorously.Nice to have skills:- Power shell scripting knowledge to automation of any assigned work Professional & Technical Skills: - Must Have Skills: Proficiency in Microsoft Exchange Server.- Strong understanding of application development methodologies.- Experience with troubleshooting and resolving application issues.- Familiarity with integration techniques for various applications.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Exchange Server.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management (SM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 4 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Provide technical support and guidance to end-users.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in system monitoring and performance optimization.- Knowledge of database management and SQL queries.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 2 years of experience in EPIC Systems.- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Ensure effective communication with clients for issue resolution.- Implement best practices for service desk management.- Analyze system or application issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving skills.- Excellent communication and interpersonal abilities.- Ability to work under pressure and meet deadlines.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 12 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management.- Accurately define client issues and design effective solutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills: - Must To Have Skills: Expertise in Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework and related technologies.- Strong understanding of client issue resolution and product knowledge.- Experience in collaborating with cross-functional teams.- Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into application designs that enhance efficiency and productivity. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of ServiceNow SAM solutions- Conduct workshops and training sessions for team members- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM)- Strong understanding of IT asset management processes- Experience in designing and implementing SAM solutions- Knowledge of ITIL framework- Experience in data migration and integration Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM)- This position is based at our Chennai office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead continuous improvement initiatives within the team.- Develop and implement best practices for application support.- Mentor junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of system architecture and integration.- Experience in troubleshooting and resolving complex technical issues.- Knowledge of ITIL framework for service management.- Hands-on experience in incident management and problem resolution. Additional Information:- The candidate should have a minimum of 7.5 years of experience in EPIC Systems.- work from office is mandatory for all working days- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Java Standard Edition, Oracle Procedural Language Extensions to SQL (PLSQL), Spring Boot Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to troubleshoot and resolve software issues.- Develop and maintain technical documentation for troubleshooting procedures.- Implement software patches and upgrades to enhance system performance.- Participate in on-call rotations to provide 24/7 support for critical systems.- Identify opportunities for process improvements and automation to streamline support operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Standard Edition, Oracle Procedural Language Extensions to SQL (PLSQL), Spring Boot.- Strong understanding of software troubleshooting methodologies.- Experience in diagnosing and resolving software issues in a timely manner.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with monitoring tools to proactively identify system issues. Additional Information:- The candidate should have a minimum of 3 years of experience in Java Standard Edition.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client concerns and leveraging your deep product knowledge to design effective resolutions, ensuring a seamless experience for users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their growth and understanding. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Good To Have Skills: Experience with ITIL framework and best practices.- Strong understanding of incident management and ticketing systems.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients effectively. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Sourcing & Cat Enablement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job TitleCareer LevelLocationSupplier Assure Analyst, Third Party Risk Management11Gurugram/ Bengaluru/ PuneThe Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamlessdeliverables and meeting client expectations. Must Have:Diploma/ B.E./ B. Tech in E&TC/ CS/ IT OR B.Com/ B.Sc/ CA/ CA InternGood to Have:Certification in ITIL FoundationCertification in IACCMCertification in CPSMAny other domain certificates What are we looking for Minimum 6 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2-3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.oMinimum 2 years of experience in Business Operations Management, Project Management or similar domain.oMinimum 2 years of experience in working with virtual teams. Candidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioBasic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceTechnology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Understand Supplier Assure based on deals frameworkEfficiently deliver core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsGood knowledge of Third Party Risk Management process. Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders. Ensuring zero client escalations with on time delivery of scope of work. External and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure that our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. Your role will require you to navigate complex situations, ensuring that clients receive timely and effective support, thereby enhancing their overall experience with our services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Maintain detailed documentation of client interactions and resolutions to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management processes.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with ticketing systems and customer relationship management tools. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Sourcing & Cat Enablement Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job TitleCareer LevelLocationSupplier Assure Senior Analyst, Third Party Risk Management10Gurugram/ Bengaluru/ PuneJob Summary The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently independently to ensure seamless deliverables and meeting client expectations. Graduation in any streamGood to Have:Certification in ITIL FoundationCertification in IACCMCertification in CPSMAny other domain certificates What are we looking for Minimum 8 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2 years of experience in Third Party Risk Management or related fieldsoMinimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalationsoMinimum 3 years of experience in Business Operations Management, Project Management or similar domainoMinimum 2 years of experience in working with virtual teamsCandidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong analytical and communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioBasic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceAbility to lead and innovate in the delivery of operational activities proactively and independently. Technology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Senior Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Efficiently perform in core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsStrong command on the Third Party Risk Management processManage daily deliverables of the process and maintain reporting thereby driving high-performance led error free and noise-less delivery for our stakeholdersStrong external and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Specialist Development (Archer Developer) Archer Developer along with Administrator Job Description: Key responsibilities: Provide Subject Matter Expert (SME) knowledge for the continued development of Archer and its day-to-day activities Assist with the architecture and design of solutions within Archer to either expand upon core applications or develop on-demand applications to meet client requirements Perform Impact Analysis on proposed changes and vendor platform upgrades Configure and deploy packages, patches, releases in multiple environments Contribute to project plans, estimations and status updates Identify gaps and issues, develop and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed) Proactively put forward ideas that speak to project objectives (e.g. development, testing solutions, and tools) Apply and share technical expertise during incident management life cycle (e.g. analyzes reports and outages, perform impact assessments, facilitate stakeholder communication) Ensure Sun Life Information Security Policies and GCC are complied to in any solution. Key Experience: A degree in Computer Science, related technology degree, or equivalent experience. Minimum 5 to 7 years of overall IT experience. Archer Certified Administrator Expert University Degree or College Diploma in a related discipline 3+ year experience as a full-time dedicated Archer system administrator 5-7 years of progressive information technology experience with full application development life cycle and systems integration experience Experience with web API development and Archer APIs Experience with JavaScript Knowledge of SQL Experience with system performance analysis and testing Familiar with FTP/SFTP network protocols Proficient with the ITIL framework and processes such as Change, Incident, Problem, Release, and Configuration Management Understanding of Agile Methodologies Experience with DevOps Tools (Git, BitBucket, TFS, Gradle, Jenkins Excellent verbal and written communications skills

Job Summary We are seeking a highly experienced Senior Mainframe Storage Consultant with a minimum of 15 years of hands-on experience in managing complex storage environments within large mainframe shops. The ideal candidate will have a proven track record in executing storage migrations between IBM mainframe, Hitachi, and Fujitsu platforms, and possess deep expertise in storage technologies such as DS8K, TS7700, TDMF, and GDPS. This role demands exceptional project management skills and a strong understanding of cloud storage solutions. Responsibilities Provide strategic storage consulting services to clients, assessing their storage infrastructure and recommending optimization strategies. Develop comprehensive storage migration plans, including data mapping, cutover strategies, and risk assessment. Lead and execute complex storage migration projects, ensuring minimal downtime and data loss. Perform in-depth analysis of storage environments to identify performance bottlenecks and recommend solutions. Design and implement storage solutions to meet business requirements and comply with industry standards. Install, configure, and maintain storage hardware and software, including DS8K, TS7700, TDMF, and GDPS. Provide technical leadership and mentorship to team members. Stay up-to-date with emerging storage technologies and industry trends. Collaborate with cross-functional teams to ensure successful project delivery. Required education Bachelor's Degree Required technical and professional expertise Technical Qualifications Minimum of 10+ years of experience in mainframe storage administration and consulting. Proven track record in managing complex storage migrations between IBM mainframe, Hitachi, and Fujitsu platforms. In-depth knowledge of DS8K, TS7700, TDMF, and GDPS storage systems. Hands on Experience on transforming from ISV to IBM products is highly recommended Strong understanding of mainframe operating systems (z/OS). Excellent project management and organizational skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work independently and as part of a team. Preferred technical and professional experience Preferred Qualifications Certifications in IBM storage technologies. Experience with cloud storage platforms and migration strategies. Knowledge of storage automation and scripting tools. Understanding of ITIL frameworks and methodologies.

Greetings we are looking for Incident Managers in Pune and Hyderabad Please Note *This is a WFO Profile in Pune and HyderabadIndia's *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

An IT Critical Incident & Problem Manager will play a pivotal role in driving the resolution of major and high-priority incidents in a dynamic, fast-paced environment. Work closely with cross-functional teams to ensure swift recovery from incidents while facilitating effective communication with stakeholders and senior management. Expertise in ITIL process management will drive improvements and enhance incident management processes. You have: Degree in Engineering, Computer Science, or a related field At least 6 years of prior experience in leading Incident Management Exceptional problem-solving abilities and a sense of urgency Fluent in written and spoken English ITIL V4 foundation certification It would be nice if you also had: ITIL V4 expert certification Experience managing global escalations in crisis situations Background in IT domains such as Network, Cybersecurity, Data Center, End User Computing or ERP Lead the response and resolution of major and high-priority incidents, ensuring rapid restoration and transition to Problem Management. Facilitate technical recovery calls, engaging all relevant teams and driving focus on incident mitigation strategies. Communicate critical updates and situation reports to internal stakeholders and senior management during major incidents. Organize and oversee Root Cause Analysis sessions, ensuring timely follow-up on remediation actions. Maximize adherence to ITIL frameworks for continual process improvement in Incident and Problem Management. Conduct post-incident reviews with key stakeholders to ensure proper identification of root causes and ownership of actions. Manage and escalate tickets to enhance user experience, ensuring customer service standards are met. Foster a high-performing, globally dispersed team by mentoring and providing guidance on critical incident management practices.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA WFO 24*7 US Shift 5 Days Working Location - Pune Share resume on - 9257669383 (Harsha) Required Candidate profile Skills required - Service desk/ technical supp/ servicenow/ AD/ International voice exp. only/ troubleshooting/ VPN/ Zendesk/ Office 365/ Outlook/ bitlocker/ ticketing tools Perks and benefits Night Allowances Incentives Both way cab's

Greetings From KVC CONSULTANTS, JOB DESCRIPTION:: NOTE- IT IS A WALKIN INTERVIEW Job Description: Technical Help Desk Support (L1) FOR THE LARGEST IT SECTOR CO IN INDIA Min 2 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution). Experience in Voice and email Support (US client). Strong customer service & Handling skills. Excellent written and verbal communication skills. (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Familiarity with ServiceNow Ticketing tool. Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is Required Responsibilities: • Answer phone calls, emails, and chat messages from clients regarding technical issues. • Troubleshoot software and hardware problems. • Escalate complex issues to the appropriate team members. • Document all customer interactions in the ticketing system. • Stay up to date on the latest technical developments. • Provide excellent customer service. Salary Package- Upto 7 LPA KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Solution Design & Architecture Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives. Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals. Platform Management & Configuration Oversee platform administration, configuration, development, and integration. Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces. Maintain platform health, perform upgrades, and ensure security and compliance standards are met. Collaboration with Stakeholders Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications. Conduct workshops and presentations to communicate architectural designs and project progress. Integration & Automation Design and implement integrations with third-party tools, systems, and databases. Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks. Technical Leadership & Mentorship Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators. Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget. Documentation & Compliance Create and maintain documentation of architecture, design, workflows, and processes. Ensure compliance with industry standards, security protocols, and organizational policies. Performance Optimization Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness. Identify opportunities to enhance platform scalability and improve end-user experience. Experience : Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language. Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred. Required Skills : Proven experience with REST/SOAP APIs and integrations. Strong problem-solving skills, with the ability to manage complex technical issues. Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams. Experience with Agile methodologies and DevOps practices. Familiarity with ITIL framework and best practices. Strong understanding of database design and relational data modeling.

Responsibilities: Solution Design & Architecture Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives. Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals. Platform Management & Configuration Oversee platform administration, configuration, development, and integration. Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces. Maintain platform health, perform upgrades, and ensure security and compliance standards are met. Collaboration with Stakeholders Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications. Conduct workshops and presentations to communicate architectural designs and project progress. Integration & Automation Design and implement integrations with third-party tools, systems, and databases. Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks. Technical Leadership & Mentorship Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators. Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget. Documentation & Compliance Create and maintain documentation of architecture, design, workflows, and processes. Ensure compliance with industry standards, security protocols, and organizational policies. Performance Optimization Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness. Identify opportunities to enhance platform scalability and improve end-user experience. Experience : Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language. Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred. Required Skills : Proven experience with REST/SOAP APIs and integrations. Strong problem-solving skills, with the ability to manage complex technical issues. Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams. Experience with Agile methodologies and DevOps practices. Familiarity with ITIL framework and best practices. Strong understanding of database design and relational data modeling.