279 Itil Framework Jobs - Page 10

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based technologies. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for service management. Familiarity with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

We are seeking a motivated Tester to join our ServiceNow team, focusing on testing catalog automation workflows. The ideal candidate will work alongside developers and analysts to ensure the quality, functionality, and reliability of the ServiceNow catalog automation processes. Key Responsibilities: Execute test cases for ServiceNow catalog automation workflows, ensuring compliance with business requirements. Identify, document, and report bugs, issues, and inconsistencies in catalog automation workflows. Work closely with developers and analysts to understand requirements and contribute to test planning. Perform functional, integration, and regression testing on ServiceNow catalog items. Maintain detailed documentation of test cases, results, and defect reports. Assist in creating and updating test scripts for catalog automation testing. Assist customer in conducting UAT. Required Skills and Qualifications: Basic understanding of ServiceNow functionality, particularly the Service Catalog module. Familiarity with testing methodologies and defect management processes. Strong analytical skills with attention to detail. Effective communication and teamwork abilities. Ability to adapt to a fast-paced and collaborative environment. Preferred Qualifications: Exposure to ServiceNow testing or catalog automation workflows is a plus. Familiarity with automation testing tools and scripting languages is advantageous. Knowledge of ITIL frameworks and processes is a bonus

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with ticketing systems like ServiceNow or Jira. Good To Have Skills:Knowledge of IT service management tools. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelor

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with incident management and ticketing systems. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor Degree is required. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support in Japanese. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues. Roles & Responsibilities: Manage service desk operations and ensure timely resolution of client issues. Provide service desk voice support in Japanese. Interpret and design a resolution based on deep product knowledge. Accurately define a client issue and provide exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure quality service delivery. Professional & Technical Skills: Must To Have Skills:Japanese, Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework Strong understanding of service desk operations and incident management Experience in managing and resolving client issues Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality service desk support. This position is based at our Gurugram office. Qualifications Graduation

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Assist in troubleshooting and resolving application issues. Stay updated with industry trends and advancements in application design and development. Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation Good To Have Skills:Experience with ITIL framework. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of IT service management processes and workflows. Familiarity with ITIL framework and its implementation. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing innovative solutions to enhance business operations and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design, develop, and implement software solutions. Conduct code reviews and ensure code quality and best practices are followed. Troubleshoot and debug applications to optimize performance and enhance user experience. Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management. Strong understanding of ITIL framework and best practices. Experience in implementing and managing IT infrastructure services. Good To Have Skills:Knowledge of cloud computing technologies. Hands-on experience with configuration management tools like Ansible or Puppet. Additional Information: The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with the team to perform effectively. Manage team decisions and provide guidance. Engage with multiple teams and contribute to key decisions. Provide solutions to problems for their immediate team and across multiple teams. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Knowledge of incident management and problem management processes. Familiarity with ITIL framework and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based in Gurugram. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management, SAP BW Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with cross-functional teams to resolve technical issues. Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in troubleshooting and resolving technical issues in ServiceNow applications. Knowledge of incident management, problem management, and change management processes. Familiarity with ITIL framework and its implementation in ServiceNow. Experience in configuring and customizing ServiceNow modules. Ability to analyze and interpret complex technical requirements. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based in Mumbai. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Assist in troubleshooting and resolving application issues. Stay updated with industry trends and advancements in application design and development. Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation Good To Have Skills:Experience with ITIL framework. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of IT service management processes and workflows. Familiarity with ITIL framework and its implementation. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the applications meet the desired functionality and user experience. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Familiarity with Agile development methodologies. Experience in working with cross-functional teams. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the applications meet the desired functionality and user experience. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Familiarity with Agile development methodologies. Experience in working with cross-functional teams. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: Act as the interface between the client and the system or application Use exceptional communication skills to accurately define client issues Interpret and design resolutions based on deep product knowledge Provide technical support and troubleshooting assistance to clients Collaborate with cross-functional teams to resolve complex issues Ensure timely resolution of client issues to maintain customer satisfaction Document and maintain records of client interactions and issue resolutions Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Knowledge of ITIL framework and best practices Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide excellent service desk voice support to clients. Utilize Spanish language skills to assist Spanish-speaking clients. Maintain a high level of client satisfaction through effective communication. Troubleshoot and resolve technical issues efficiently. Document and escalate complex issues to higher-level support. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. Strong understanding of IT service desk operations. Experience in incident management and problem resolution. Knowledge of ITIL framework and best practices. Familiarity with ticketing systems and remote support tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide technical support and troubleshooting for application issues. Collaborate with cross-functional teams to resolve complex technical problems. Monitor and maintain application performance, ensuring high availability and reliability. Identify and implement process improvements to enhance application support. Document and maintain technical procedures and user guides. Assist in the deployment and configuration of applications. Stay updated with the latest technologies and industry trends to provide innovative solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Asset Management. Strong understanding of software development lifecycle. Experience with incident management and problem resolution. Good To Have Skills:Experience with ITIL framework. Familiarity with SQL and database concepts. Knowledge of scripting languages like Python or PowerShell. Additional Information: The candidate should have a minimum of 0-2 years of experience in Asset Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Automation Architecture, Automation Advisory Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Automation Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve technical issues. Develop and maintain automation scripts for system integration. Assist in the implementation of automation solutions. Provide technical support and guidance to end-users. Conduct regular system audits to ensure compliance and efficiency. The person should be able to design and perform upgrades to the platform-The person should have good integration experience with other tools like SNOW , Understand integration requirements and perform integrations to execute the flows The person should understand the web service calls, etc., for communication of the workflows The person should develop scripts in Powershell or Shell or Perl or python -. The Automation specialist needs to understand the operational requirements and convert them into automation through workflows/scripts. The automation specialist needs to work with various operations towers like Unix, Messaging, Security, windows, etc., get the requirements, and convert them into scripts/automation Shoud also update the existing documentation to suit the current situation of the assets and modify the documentation if any new enhancements are made. The automation specialist should support these tools, scripts, and automation by following proper client service management policies and practices. Willing to work 24/7 with onshore and offshore rotating shifts. Must demonstrate flexibility with clients and meet demanding deadlines. Professional & Technical Skills: Must To Have Skills: Proficiency in Automation Anywhere, Automation Advisory, Automation in Systems Integration. Strong understanding of process automation and workflow design. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Familiarity with scripting languages such as Python or PowerShell. Scripting or programming experience in any of type :Perl/CGI, Python, Shell, VBScript/Javascript -. Competent with Linux, Unix and Windows operating systems commands, performance and debugging.-. Scripting proficiency in both Windows and UNIX environments. Knowledge about applications like SQL/Oracle, IIS, MySQL, will be an advantage.- . Experience working in large, complex, enterprise datacenter environments. Additional Information: The candidate should have a minimum of 2 years of experience in Automation Anywhere. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Troubleshoot and resolve technical issues related to critical business systems. Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications. Ensure the smooth functioning of the applications. Contribute to team decisions and provide guidance to junior professionals. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software troubleshooting and problem-solving techniques. Experience in diagnosing and resolving technical issues within critical business systems. Knowledge of application support methodologies and best practices. Familiarity with database management systems and SQL queries. Good To Have Skills:Experience with healthcare industry software. Recommendation:Familiarity with ITIL framework and incident management processes. Ivalua Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). Minimum 6 years experience in web-based software development and software deployment processes Functional knowledge of SRM, Supply Chain, and/or Procurement combined with excellent Project Management skills Experience working on SQL and other databases, including software configuration. Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of business applications. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve application issues. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Develop and maintain technical documentation for support processes. Implement automation solutions to streamline support processes. Provide training and support to end-users on application functionalities. Professional & Technical Skills: Must To Have Skills: Proficiency in SAP BTP Build Process Automation. Strong understanding of software development lifecycle. Experience with scripting languages like Python or PowerShell. Knowledge of ITIL framework for IT service management. Hands-on experience in troubleshooting and debugging applications. Additional Information: The candidate should have a minimum of 3 years of experience in SAP BTP Build Process Automation. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles. Experience in designing and implementing IT service management solutions. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. Qualifications NA

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and resolve complex software problems. Develop and maintain technical documentation for system configurations and troubleshooting procedures. Participate in on-call rotation to provide support outside of regular business hours. Conduct regular system audits to ensure data integrity and system performance. Professional & Technical Skills: Must To Have Skills: Proficiency in Project Portfolio Management Tools. Strong understanding of ITIL framework and incident management processes. Experience with SQL queries and database management. Knowledge of cloud computing platforms such as AWS or Azure. Familiarity with IT service management tools like ServiceNow. Additional Information: The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools. This position is based at our Coimbatore office. A 15 years full time education is required.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and maintaining the CMDB. Knowledge of IT service management tools like ServiceNow. Good To Have Skills:Experience with IT infrastructure management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Azure IaaS Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve software-related issues. Collaborate with cross-functional teams to troubleshoot and resolve system problems. Develop and maintain documentation for troubleshooting procedures. Participate in software testing and quality assurance processes. Provide training and support to end-users on software applications. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager. Good To Have Skills:Experience with Microsoft Azure IaaS. Strong understanding of software troubleshooting methodologies. Knowledge of ITIL framework and incident management processes. Experience in scripting languages for automation tasks. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager. This position is based at our Nagpur office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication and coordination with stakeholders. Identify and resolve technical issues in a timely manner. Conduct regular performance evaluations and provide feedback to team members. Stay updated with the latest industry trends and technologies. Assist in the development and implementation of support processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong understanding of ITIL framework and incident management processes. Excellent problem-solving and analytical skills. Ability to prioritize and manage multiple tasks effectively. Strong communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education