3.0 - 5.0 years

4 - 8 Lacs

pune

Work from Office

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Posted Date not available

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Operations Center Technician, Associate BlackBaud

0.0 - 4.0 years

2 - 3 Lacs

hyderabad

Work from Office

About the role: The Operations Center Technician will be responsible for the proactive monitoring and support of Blackbaud's Operations Center and Corporate IT, ensuring that service impacting events for internal and external customers are resolved within agreed upon SLA time frames. This role includes complex troubleshooting, customer support, and will act as the communication bridge between repair agents and business users when dealing with service impacting events and system outages. What you’ll do Endpoint Support Manage ticketing queues, Live Support Requests (phone and chat support) and engage in proactive monitoring of Blackbaud’s hosted infrastructure and applications. Investigate, d...

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