96 Itil Foundation Jobs - Page 3

You are a proactive and experienced System Engineer being sought after by NOMCIndia to join the Network Operations Management Center (NOMC) in Jabalpur. Your primary responsibilities will include monitoring network performance, resolving system issues, and implementing solutions to enhance operational capabilities. As a critical member of the team, you will ensure the stability, integrity, and efficiency of the IT infrastructure. Your key responsibilities will involve proactively monitoring network infrastructure, servers, and applications using tools like Nagios, SolarWinds, PRTG, or similar software. You will be required to identify, diagnose, and resolve network and system issues promptly...

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results and are adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business, aiming to manage and enforce the day-to-day service management processes defined for the operation of these systems. This involves ITSM Process Consulting for CM/KM/EM, primarily focusing on problem management, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technolo...

As a ServiceNow Presales Solution Architect, your role will involve utilizing your expertise in ITSM Platform, ServiceNow ITOM, Software Asset Management, and Enterprise Service Management to provide strategic solutions to clients. You will leverage your strong client-facing skills and effective communication abilities to interact with executives and gather requirements efficiently. Your proficiency in process analysis, solution consulting, and architecting will be key in designing ServiceNow solutions and transformation roadmaps. Ideally, you will have consulting experience and a Technology Architect certification, along with a background in solution architecture or business consulting on S...

As a Technical Support Engineer - NOC, your primary responsibility will be to monitor infrastructure and application alerts in ME Monitoring tools, as well as monitor mail alerts. You will be required to log incidents, run bridge calls, and execute end-of-day (EOD) jobs for the Bank. Your qualifications should include holding any degree and certifications in ITIL Foundation, AZ-900, MCSE, and CCNA. The ideal candidate for this role should possess 3-5 years of experience in Infrastructure Monitoring and have L1 knowledge in the IT infrastructure of a Bank. Your key responsibilities will include hands-on experience with Monitoring tools such as Manage Engine APM & OPM, as well as a good unders...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 6 years of experience in Service Desk Analyst,IT Support Analyst,IT Service Desk,L2 Support,End User Support,Hardware Troubleshooting,Software Troubleshooting,Network Troubleshooting,Windows OS Support, Active Directory,Ticketing Tools,ITIL Foundation,CompTIA A+, VPN Support Remote Desktop to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where...

Your Role We are seeking a qualified candidate for the position of a Consultant with experience on ServiceNOW specifically on CSM/FSM modules. In this role you will play a key role in Delivery of consulting services to install, configure, and integrate software products from ServiceNow Develop custom software solutions as required through scripting and software development and knowledge in IT Operations Management, Service Management, and ITIL foundation is critical. Prepare technical documentation as specified in customer contracts and as internally required Provide value based assessments and workshops to help the customer maximize business results from ServiceNow software. Your Profile Ex...

Must be a Manager in Service Desk / IT Support Operations International Voice process BPO. Handled 100+ Service Dsk professionals Team / ITSM. Rotational Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com

The Data Center Operations Analyst is responsible for providing technical support to computer operators, account teams, and other support groups in both mainframe and client server environments. They play a crucial role in maintaining and assisting with ongoing technical applications and operations to ensure the efficient and optimal functioning of the Data Center. This role involves scheduling software support, workload balancing of scheduled and non-scheduled tasks, as well as supporting code promotion and reporting products on mainframe and server environments. Key Responsibilities: - Provide formal mentorship and guidance on high complexity assignments - Take ownership of moderate comple...

As a Lead Analyst specializing in Data Management with a focus on Collibra, your role at CGI involves working with a team to ensure effective management, configuration, and support of data governance tools. Your responsibilities include generating and maintaining reports to monitor data governance and quality metrics, offering insights on platform usage and effectiveness to stakeholders, and collaborating with data stewards, data owners, business users, and other key stakeholders to understand their requirements and configure Collibra accordingly. To be successful in this position, you must have a minimum of 4+ years of experience in managing, configuring, and supporting Collibra or similar ...

As an Intake Specialist at EY, you will play a crucial role in supporting the design and delivery of solutions to ensure successful business outcomes through the implementation of new technologies and services. Your analytical skills will be essential in understanding and processing metrics such as Key Performance Indicators (KPIs) and Critical Success Factors (CSFs). You will be responsible for coordinating new release strategy and deployment activities across various teams to facilitate knowledge transfer, training, and implementation strategies for operational readiness. Your key responsibilities will include analyzing support requirements, providing consultation on support models, identi...

The Change & Release Specialist plays a crucial role as a part of the IT change management team, focusing on managing change requests throughout their lifecycle. This position also involves supporting communication, training, stakeholder engagement, and coaching service managers and suppliers on relevant processes. Key responsibilities of this role include: - Ensuring change compliance by collaborating closely with technical and business teams to guarantee that changes are adequately documented and approved before implementation - Reviewing all executed changes/releases to confirm that they have achieved their objectives in both IT and business aspects - Managing and coordinating Change Requ...

The Application Administrator role involves supporting and improving internal business applications, primarily focusing on NetSuite. You will be responsible for optimizing the platform to meet changing business needs while providing support in line with ERP and IT service management best practices. This position requires effective collaboration, adaptability, and stakeholder engagement. Your key responsibilities will include managing user roles, permissions, and provisioning to ensure data security. You will also be involved in creating and maintaining documentation such as SOPs, user guides, and knowledge base articles. Additionally, you will translate business requirements into technical s...

NTT DATA is looking for an Enterprise Architecture Advisor-ITSM to join their team in Noida, Uttar Pradesh, India. As the ideal candidate, you should have at least 10 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Knowledge of ITSM tools like ServiceNow and Remedy, as well as proficiency in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint are also required. Your responsibilities will include identi...

NTT DATA is looking for an Enterprise Architecture Advisor to join their team in Noida, Uttar Pradesh (IN-UP), India (IN). As part of NTT DATA, you will be a key player in the company's growth and market presence. With a focus on quality, integrity, and commitment, NTT DATA values its employees and their professional and personal growth. The ideal candidate should have at least 8 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, candidates should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA...

The Tower Lead for Support & Operations is a pivotal role responsible for ensuring efficient service delivery and timely resolution of escalations within the Data domain. You will play a crucial part in upholding accountability to meet service level agreements (SLAs), implementing organizational initiatives, and driving customer satisfaction. Your key responsibilities will include: - Generating Tower-level revenue through effective management and optimization of SDWAN and Wireless WLAN (Cisco) solutions. - Managing escalations and crises by ensuring timely closure of all responsibilities and tasks in accordance with agreed SLA norms, maintaining operational efficiency. - Overseeing operation...

If Interested ,please reply with updated Resume asap to neha21.singh@nttdata.com Looking early joiners only . If not interested please provide the references of interested candidature who worked on same skillsets Rotational shift (sometimes night for 2 weeks in a month) Primary Skill- PostgreSQL with any cloud (Azure /GCP /AWS ) Skill required- Primary- PostgreSQL + Any cloud- Azure/ AWS /GCP 24*7 shift hours support-Hybrid Shifts Morning /Evening /Night -IST Preferred Experience: Ideal candidate has been supporting traditional server based relational database (Postgresql) for over 3+ years out of which last 2 years in any cloud AWS/azure/GCP. • Hands-on experience with PostgreSQL/MongoDB, i...

You will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. Your duties will include performing routine maintenance, responding promptly to critical alerts, managing Level 13 escalations, and ensuring timely resolution with clear communication to stakeholders. It will be important for you to maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. You will also provide training to users and IT staff, develop user guides, and support materials to facilitate effective learning and system adoption. In addition, your role will involve supporting...

Responsibility : • Ensure quality audits, CSAT targets, and feedback coverage are consistently met across accounts • Lead quality improvement plans, calibration sessions, and publish dashboards to track performance • Drive Six Sigma/Lean initiatives and certify QA teams in relevant methodologies • Collaborate with stakeholders, support client visits, and communicate quality framework effectively • Generate periodic reports, manage escalations, and coach QA team using analytical tools (Excel, PowerPoint) Good to Have Hiring Skills: • ITIL Foundation knowledge • Green/Yellow Belt certification • Dashboard publishing • Calibration & ATA methods

Role: Service desk Manager Designation: Service desk Operations Manager Location: Pune Years of experience: 1 year of experience as a Manager Entity :- Daksh Number of Position:- 1 Client Name (Pesudo):- Laptop technical process Job Location:- Pune Process Domestic or International :- Pan India (domestic) Notice Period :- Immediate joiner preferred CTC :- Max up to 14.5 lpa Shift Timings :- Day shift Working Days :- 6 days , 1 week off Transport Availability :- N/A Education :- Graduate mandatory *Role and Key Responsibilities:* The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issue...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform. At least 5+ years of experience in Design and Implementation of Service Now Software & IT Asset Management. Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle. Understand the end-to-end Software Licensing model for ServiceNow. Responsible for Software Asset Management & ITAM activities. Works with Software ...

This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management p...

: Job TitleProduction Support Analyst, AVP LocationBangalore, India Role Description You will be operating within Production services team of Securities Services domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. Work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incide...

About the Role We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment. Key Responsibilities BAU Operations & Monitoring: Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues. Perform initial triage, troubleshooting, and esca...