96 Itil Foundation Jobs - Page 2

As the Information Technology Manager, you play a crucial role in the organization by overseeing the planning, implementation, and maintenance of internal information technology systems. Your responsibilities include: - Formulating annual IT strategy aligned with corporate goals - Evaluating emerging technologies for operational efficiency - Managing network architecture, servers, databases, storage systems, and cloud services - Monitoring system performance for high availability and business continuity - Implementing maintenance and disaster recovery strategies You are also responsible for information security and compliance, involving: - Developing and executing IT security strategies - En...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Essential: High skills on SAN Storage technologies (VMAX/PMAX, Pure Storage, Brocade). High skills on NAS Storage technologies (NetApp, VNX). High Skills on S3 (Cleversafe and ECS). Overall Storage Experience 15+ years Team and collaborative mind-set to develop and deliver appropriate solutions skills. Experience of delivering strategic priorities within strict timelines. Customer service-oriented skills. Capacity to learn new technologies in an autonomous way. Contributing Responsibiliti...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Role Overview: As a Data Security professional with expertise in DLP (Data Loss Prevention) solutions, policy creation, and incident response, you will play a crucial role in designing and analyzing DLP policies. Your responsibilities will include utilizing data security tools like DLP and CASB, optimizing the DLP process to detect false-positive events, and ensuring the security of internal data. You will need to demonstrate proficiency in ITIL Foundation, incident management, and hands-on experience in security incident response. Moreover, your coordination skills will be essential for collaborating with various business units during DLP events and incidents, while effectively communicatin...

Role Overview: You will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. Your duties will include performing routine maintenance, responding promptly to critical alerts, managing Level 13 escalations, and ensuring timely resolution with clear communication to stakeholders. It will be important for you to maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. You will also provide training to users and IT staff, develop user guides, and support materials to facilitate effective learning and system adoption. In addition, your role will inv...

As a highly motivated and enthusiastic Service Desk L1 Engineer, your role will be the first point of contact for customers seeking technical assistance. You will provide initial support and troubleshooting for various IT issues. This entry-level position is ideal for recent graduates aiming to kickstart their careers in IT support. - Serve as the initial contact point for customers seeking technical assistance via phone, email, or Self Ticket. - Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. - Log and track all incidents and service requests in the ticketing system for accurate and detailed documentation. - Assist users with p...

Key Responsibilities: Incident Response & Coordination: Lead the response to IT service disruptions and ensure timely resolution, Coordinate with cross-functional teams to diagnose and resolve incidents, Act as the primary point of contact during major incidents, Process Management: Oversee the incident lifecycle from detection to resolution, Ensure incidents are logged, categorized, prioritized, and tracked accurately, Conduct post-incident reviews and root cause analysis (RCA), Communication & Reporting: Provide regular updates to stakeholders during incidents, Escalate major issues to upper management as needed, Document incident protocols and maintain incident logs, Continuous Improvemen...

About The Role : Job TitleTechnology Service Analyst, AS LocationPune, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Particip...

About The Role : Job TitleTechnology Service Analyst, AS LocationBangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Par...

As a Site Reliability Engineer at Barclays, you will be responsible for enhancing existing processes, reporting, and controls while ensuring flawless execution of BAU. Your role involves driving efficiencies and process improvements by standardizing processes across SBUs. At Barclays, the focus is on creating the future rather than just anticipating it. Key Responsibilities: - Focus on customers, using feedback and data to support decisions - Utilize software engineering skills in at least one language for coding, testing, and deployment - Enjoy solving difficult engineering problems and have a deep sense of ownership - Identify root causes of instability in high-traffic distributed systems ...

Role Overview: As a ServiceNow ITOM IT Operations Management Architect, your main responsibility will be to design and implement solutions within the ServiceNow platform to optimize IT operations and infrastructure management. Key Responsibilities: - Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure. - Develop best practices for Discovery Event Management, Service Mapping, and Cloud Management within ServiceNow. - Ensure compliance with industry standards and governance policies related to IT operations. - Collaborate with stakeholders to define requirements and translate them into technical solutions. - Integrate ServiceNow ITOM with oth...

Must Have Experience Experienced in implementation of Low Code/Node in Service Now Experienced in implementation of ITSM solution using industry best practices Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance Good knowledge of MID Server installation and management Experience of custom applications devel...

We are currently seeking a SQL Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade - 8 - SQL At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 7+ years out of w...

We are currently seeking a Digital Engineering Sr. Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 5+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in postgresql all versions as secondary skill Knowledge of MySQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering,...

We are currently seeking a Digital Technology - Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out ...

Job Summary Proficient in Splunks architecture query language and best practices including monitoring troubleshooting and maintaining systems. Ability to identify and resolve issues analyse complex problems and understand system behaviour at scale Responsibilities Proven experience in a DevOps SRE or Technical Operations role. Demonstrated ability to meticulously follow technical runbooks and documented procedures. Hands on experience with cloud platforms AWS or GCP. Experience with orchestration tools preferably Puppet. Proficiency in a scripting language preferably Python. Strong troubleshooting and debugging skills. 24 by 7 coverage Good English verbal and written proficiency 2 to 5 years...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least...

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits ...

As a Salesforce Administrator, you will be responsible for managing the existing user base, licenses, profiles, and user information within the Salesforce platform. Your duties will include handling daily administration and support of cases within Salesforce, providing technical support to power users, logging and managing identified problems through to resolution, and creating and maintaining documentation on best practice processes, policies, application configuration, and development of user guide materials. You will be administering the Salesforce implementation to support a global user base, offering L2 support for the platform, supporting user queries and training on new functionalitie...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0.3 to 3 years of experience in Service Desk Analyst,IT Support Analyst,IT Service Desk,L1 Support,End User Support,Hardware Troubleshooting,Software Troubleshooting,Network Troubleshooting,Windows OS Support, Active Directory,Ticketing Tools,ITIL Foundation,CompTIA A+, VPN Support Remote Desktop to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment whe...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Primary purpose of the role To create better outcomes and support the delivery of business improvements, changes and developments. The Business Analyst (BA) will be responsible for delivering the BA offering on allocated projects. Role & responsibilities Embrace, demonstrate and support the business to embed Capita Values. Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies. Take ownership of personal and performance development undertaking all relevant training courses to improve pensions and internal systems knowledge and capability. Identify and report risks and breaches immediately to line management and/or the Business...

Join us as a Senior System Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. Spearhead the evolution of our digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. To be successful as a Senior System Engineer, you should have experience with: - Several years of experience working in an AV / Unified Communication environment. - Supporting a global IT infrastructure. - Troubleshooting complex IT services and identifying root causes. - Planning and implementing high-risk changes with global impacts. - Creating technical and process documentati...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity is for a ServiceNow Platform administrator (Senior) with an expected joining date of Immediate and requires 1.5 to 3 years of experience. Your Key Responsibilities include ServiceNow Platform administration and maintenance activities, Incident Management, Change and Problem Management, understanding new ServiceNow features, a...